Frisco Location: This my 3rd time ordering river rocks from this place. Each time the cost just goes way up. The cost to deliver the first time was $50. This was for 10.5 tons of rocks. My 2nd order in March was $185 delivery fee for 3 tons of rocks and the order that was supposed to be delivered today and still hasn’t shown up was $240 delivery fee for 2.5 tons of rocks. The girl that answered the phone is so rude. I hung up on her and called back and a guy took my order and said he would call me back with the price and get payment and he never called me back. I called the next day and the same rude girl answered and said she had no idea what I was referring to b/c they don’t keep cash sales in their system. I finally placed my order, paid for it and now they can’t be reached to find out where my delivery is. My landscaper is supposed to be here early in the morning, but now I have no rocks for him. Terrible customer service and I do not recommend this place. Update: It’s Saturday and my order still hasn’t been delivered and they still aren’t answering phone calls.

This place has a great selection of high quality stone and paver materials as well as sample project displays inside and outside. In my opinion, its geared more towards the contractor or someone buying larger volume than just a few pavers or few bags of gravel. The manager (Adrien) is very friendly and knowledgeable. Everyone at the front desk and in the yard is helpful and knowledgeable as well.

We had alot of questions but they were patient with me.Their interior showroom is small, so to see all the colors and variations you need to go out into the yard. Not a negative, but just a heads up for anyone expecting a grand interior showroom.

Ok selection. Sales people were nice.

Great selection of stone and bulk materials and graet prices

Call before you go. Prime time in spring to be doing projects and they randomly close on Saturday to do inventory.

If you DONT want what you ordered and you NEVER WANT IT FIXED - go visit this company. 2 years trying to finish a wall and simply cannot get what I ordered and cannot get anyone with any tenure to get involved - SUCKS is a nice word to use.

Horrible experience, asked for help at least 5 times in person, and was told it should be out there, never found what I was looking for, they are not interested in helping you out

Very kindly employers, food place ro find what you need.

I typically do not write reviews – don’t have the time to be bothered. However, the treatment and service that my wife and I received at Jewell an Old Castle Company (Frisco, TX), compelled me to make the time. Our approximately 700 square foot backyard patio would be my first substantial paver project to tackle. The staff at Jewell were patient, helpful, and accommodating with every step of the process. Specifically, Jorge Tapia, spent time listening to our needs; providing us with ideas and expert advice. His demeanor was professional and he made me feel that my project’s success (not generating the largest sale), was the driving factor. They deal with large orders and professional contractors all of the time, but I was never made to feel that my business was any less important than the big contractor’s jobs. They delivered the product on time and as promised (the delivery driver even brought the pallets through the back alley so that it would be closer to my worksite). A few pavers arrived chipped and Mr. Tapia did not hesitate to replace the damaged pavers. Everything about my experience with Jewell an Old Castle Company of Frisco was top notch and I recommend them whole-heartedly to anyone in the market for pavers, stone, or rock.

They take so long to bring material horrible place not recommended

Okay

“Open until 12” on Saturday…if they feel like it. I got there about 11:30 am, and no one was there. Door was locked. I knocked, called, no answer. Wasted a drive over here.

Nice