10/10 could not recommend this store more! Always going above and beyond for my family since we made the move back to VA last year. Yesterday was no exception to that treatment. Mark was so attentive and ready to help even from over the phone when we weren’t sure which direction we were headed. Every concern of mine was met and exceeded yesterday. I felt very much appreciated as a customer, while still seeing the dedication to helping people but making sure the job gets done on their end too. Walked away extremely happy with my new phone with all the bells and whistles PLUS SOME and a 14yo almost doing backflips for a new cell phone that actually has service. Thank you so much again for all of your help and I can’t wait to come back very soon!

Jessica was amazing. She solved all of my phone issues when no one else could. Delt with 3 other people on help line and in the store but she solved the issue that even technical couldn’t solve. So great full for her help and will be getting her assistance from now on.

We just purchased a new IPhone for my wife at this store and the experience was simply amazing. Jessica Cruz met with us, listened to our seemingly countless questions and guided us seamlessly through the sales process. If anyone is looking for a great professional to help them, and exemplary customer service, this store and Jessica is your best choice in the Shenandoah Valley area!!!

On 8/23/2021 I went to your store to turn in my Hot Spot, which the store manager emailed me about. Kyle was your employee that helped me.I was there about a promotion to double my time on one hot spot and eliminate the charge on the other. When I found out I had to pay $ 140.00 to return the hot spot, it upset me enough to leave Verizon and find one company of many that would serve me without any tricks or games.Kyle Farris is the only reason I am still with you.He remained very professional through all my complaints.I returned on 8/24/2021 (Kyle was not there.) A young lady waited on me. She was unable to put a @ on my other hot spots password. She called Kyle at home and couldnt do what he was telling her. I was there around two hours and she told me to return 8/25/2021 at 10 AM when Kyle would be there. I returned at 10 AM, Kyle fixed my password @ problem and I was on my way home.I believe Kyle Farris is an exemplary employee that deserves consideration for advancement.I felt like I was important enough for him to save my account, which he did.Thank you,James Chiavetta

We went to store to upgrade 2 iPhones. Salesman never mentioned that IPhones 13 would cost same as 12s. We ordered 12sGot notice that phones were in, went to pick up on Saturday . We left old phones there for data transfers, came back 1 hr. later, not ready. We waited 1.5 hrs. and data still not transferred, told to come back on Monday. We went to Verizon in Winchester, told that 13s were same price as 12s. Cancelled order at Front Royal and ordered from Winchester. Data transfer can be done via The Cloud and will not be problem per Winchester.

Yesterday, my family and I bought new phones in the Verizon store located at Shenandoah Valley in Front Royal, VA, and we cannot be more pleased with the great customer service that we received by Jessica. She is professional, personable, patient, sweet, knowledgeable, and helped us to get the best deals for our family. She even went the extra mile of getting us phones that were not available in that store from another store. Her customer service is like no other and we are very thankful for her.

Only had to return to the store once to have additional features activated. Just go back to the days of the printed owners manual. Too slow to solve solve simple problems just on line. Over the phone tech support is non existent.

Kyle was awesome. He knows what he is doing and he knows his products. companies need employees like Kyle. I will recommend him to my family and friends

Jessica Cruz was an amazing help with my mom and I. We came in because my mom broke her phone and Jessica was able to explain everything clearly and with great knowledge. She was very patient with us, my mom forgot her passwords and let’s just say it took longer then it needed. We just wanted to say thank you for all she was able to do and for how hopefully she was to us.

Came in with a broken Moto Z4 and had no insurance! Met with Mark and he informed me of some wonderful buyout promotions that could save me hundreds,. From beginning to end it was a wonderful experience. The store was conveniently located and impeccably clean. I was most impressed with the level of expertise exhibeted by Mr Jenkins. Im no techie myself so having him help me through this process made me feel at ease. Do yourself a favor and choose Cellular Sales in Front Royal as your preferred wireless store!

Best experience I have ever had getting a new phone. Jason is the man! Very knowledgeable and didnt try to sell me anything I didnt want or need. Super impressed with the Front Royal Store.

Jessica Cruz was the associate that helped me today and was the associate that helped my dad a few weeks ago. She was attentive, good humored, and clearly knew what she was doing. Despite us running into a snag that was entirely out of her control, she worked hard to solve it while effortlessly multitasking and helping other customers. In the end all our problems were solved and we walked out with a working phone, a better plan, and all for roughly the same bill we were paying before. I highly recommend requesting Jessica when you come in, and absolutely recommend this location for your future purchases and account issues.

I went to Verizon today to purchase two new phones and transfer another. Jason Peters was my representative. I would highly recommend him to anyone looking to set up phone service with Verizon. He was great to work with and took the time to answer all my questions.

Jessica Cruz was my sell rep and she was outstanding! She was very nice and kept the mood alive. She made me group laugh many of times. She really has a good personality. She also explained everything very well and was awesome and really knew what she was doing. She also stayed over time to help us finish up which was an hour. Which truly shows how much she cares about her customers! I definitely recommend getting her when you go in. She will have you leaving with a smile on your face. I am very satisfied!!

I had a fantastic experience with Dan Jerome!He professional, polite, and knowledgeable of the products.He was thorough and meticulous to make sure the order was correct and everything was understood before I left the store.He even followed up to ensure that everything was good.Kudos!Ask for Mr. Dan Jerome!

The young lady was very helpful and fixed my problem! I would definitely go back to her!

I went in to the Verizon store to upgrade my phone and Mark, the location manager, helped me out. He was extremely friendly and personable and we talked for a while about muscle cars as well as future tech and a couple other things. I thoroughly enjoyed our conversation while he was setting up my line. The store was clean and bright, the rest of the staff was friendly, and Mark was very considerate to wear a face mask when interacting with me. They had plenty of helpful accessories in stock and even offered to discount the price of an Apple Watch. 10/10 recommend, and I will definitely be going back for service and any other products I may need. The process was quick and painless.

Front royal Verizon is great . The sales people are friendly, helpful, and just great to deal with . Unlike Verizon on Liberia in Manassas . That one sucks .

I received some of the best customer service ever from Lena LePelley in cellular sales. She was extremely nice and patient with me. She personally reached out to me when my phone was delivered to the store and set everything up for me. I have nothing but positive things to say about Lena and about this Verizon location!

We had multiple transactions going at one time. Service change and transfer of 1 Phone to another unit brought in, Upgrade of 2 phones, Data transfer, Plan changes. We had many questions also going through the whole process. Almost a full days work from just 3 customers, Plus walk in regular customers were greeted and helped or service even in the middle of multi tasking our stuff. I was amazed, appreciative and the Manager made it an enjoyable experience. Front Royal is by far the best Verizon Facility / Retail service store I have ever been to. Everyone is friendly, professional, has real answers to even difficult or even some hard to understand, Say from an elderly, non technical person. One phone we had done for our 86 year old Mom. All 4 of us Patrons were very pleased and Highly recommend this store location for any need. You WILL receive the BEST help possible whatever it may be.

Lena LePelley made my Verizon experience such a pleasure. Her knowledge and professionalism was very much appreciated. Lena treated me with patience and also treated me like I was her only customer. Her kind demeanor made me not only feel like I was a customer but also like I was a friend. Thank you Lena!!

Jessica Cruz at Verizon in Front Royal is absolutely amazing! She cares about you as a person and making sure she gets the best phone and plan for you. She helped set up a new phone and watch for my friend and then when I had a huge problem with my bill she had me come in so she could be there while I was on the phone with Verizon to make sure they fixed my overcharges. She gets things done at Verizon and makes sure, everything is the way it’s supposed to be! I would recommend her to anyone. If you don’t have Verizon, you need to go in and see her and what amazing deal she can get for you and your family.

We had a great experience working with Lena LePelley. She was very knowledgeable and extremely helpful. She found several special offers for us and I ended up adding my husband’s cell phone, upgraded my plan and upgraded both of our phones for under $10! I would highly recommend Lena to help you with your wireless service

Phone they sold me is apparently not working right at all. Very disappointed I this Nokia 8 V5G UW.it does nothing I want it to do. Apart from making calls. Cannot find holster for it neither me.Russell front Royal,va.

What an amazing experience! I was met promptly at the door by Gary Scopel. I had a special need in a new phone and Gary worked patiently with me to match me to the right phone.Gary was amazing and deserves to be commended for exemplary customer service. I am totally pleased with my new phone!

I want to say that we had an absolutely awesome experience at Verizon yesterday. We walked in and someone helped us immediately. Very friendly, completely interested in assisting us. Our associate was Lena and she did everything she could to get me the best phone, plan, and so many discounts! Thanks so much for being such wonderful customer service associates. Will definitely be back and count on some referrals!

We just switched to Verizon and Lena was a Fantastic representative! Oh if we could put Her through your copier so there were more of her. She was wonderful, knowledgeable and patient. She matched us with the phones we needed and she got us great deals. We are glad to be apart of Verizon and are leaving the store very happy with our experience with Lena.

Lena LePelley helped me and was very knowledgable and personable. I’d just broken my phone and was frustrated and not at all aware of what my best options were, if I should use the insurance or what. I wound up purchasing a 12 Pro with a better case than my previous phone at her advice and am very happy with it. She made a normally frustrating experience very enjoyable.

Lina was amazing. Was going through a rough time and she was compassionate and beyond helpful. She set me up with exactly the plan I needed and made sure everything had transferred and was working perfectly. Cant say enough about her knowledge or mannerisms.

Very knowledgable and very thorough.

Best sales associate Ive ever had . Jessica Cruz went way out of her way to help my mother with her cell phone purchase. Even stayed late helping her link it to the bluetooth in her car. 10 stars!

Lena was superb. Very patient with two 72-year olds. What I though was going to be a very harrowing event turned out to be a non-problem......and ALL because of her.She was extremely knowledgeable about the one-time and recurring costs, and communicated these clearly to us.She is an absolute gem, and should be moved to more responsible positions. I had to return to Cellular Sales to ask about one app I was having some trouble with on the new phone. She took care of that and my old iPad, in minutes.Wow!! My wife and I could not have been luckier in getting her!

Lena LePelley gave us great service. She was patient and explained our new phones thoroughly.

I have been a Verizon customer since 1999. My past experiences with Verizon were very frustrating. I have never been very tech savvy and also have dyslexia so navigating the phone world has been extremely difficult. This has all changed since I came to Cellular sales in front royal and worked with Lena. She has spent countless hours working with me to ensure I not only had a phone that met my needs but that I properly understood how to use it. Her patience with me and willingness to teach me about my device is amazing and unlike any service i have ever recieved in my 21 years as a Verizon customer. I have and will continue to recommend Lena and this location as they now have a customer for LIFE.

Jessica at the Verizon Cellularsales in Front Royal took great care of me. She has suck a bubbly personality and really been friendly whenever I need her help. She not only applied my liquid glass but she went over and beyond to register my glass for me too. I love the service at the store more than any other Verizon I have been to.

Employees are very knowledgeable and professional. Delt with Dan Jerome. Knows how to help, and listened to my needs.

I normally dont do reviews, but I had to this time. I bought 3 lines through Verizon, and Im happy I did!!Since Ive had my phone over a year now, Ive had several questions. Each time I asked Jessica Cruz a question I felt like I understood my new phone more. I felt bad asking her questions consistently, It seemed like I had a different one every week.. and I remember one time I said to Jessica, Im sorry I keep bothering you, and she said no silly thats what Im here for then she said she actually enjoys answering questions.She even talked me into a Hum, which I definitely needed!This sales lady can put anyone at ease!!!Thank you Jessica for the awesome customer service! I would always recommend you, and Verizon after my experience!

Helpful advice and wonderful service !

Awesome Verizon experience, and the reps were exceptional! Lena walked us through the best options, helped us with a couple complicated account issues, and made the process smooth and hassle free. Def recommend working with Lena for all your personal or business account needs!

I broke my phone. Stopped by the nearest authorized Verizon retailer in Front Royal Va. Ive been with Verizon for over 15 years. I had great experience with Jessica and her co worker Tim. They both were very professional and knowledg able and explained everything in great detail. They are an asset to the company. Overall it was a great experience.l

Great customer service from Ms. LePelly! Polite and professional! Thank you:)

Gary Scopel was an amazing representative and I loved the service he provided and the personality he showed. He and the team were more focused on giving me the best deal possible rather than putting more money in the bank. I suggested this store and team to almost all my friends. I will be coming here for all my cellular needs from now on. Thank you Gary Scopel for your amazing service and thank you to the team for helping us out.During my last visit for the new iPhone, Gary once again surpasses the expectations of representatives and has given me an experience that will keep me coming back. He has a definite customer for as long as he is there.

These folks are the bomb! Especially Lena! We were attempting to port out from another carrier who made the whole experience lengthy and painful! Lena was so calm, cool and VERY knowledgeable. She walked us through an hours long trial with patience and humor! Highly recommend this store and Lena!!!

I came in into the store thinking that I would have to go and spend a fortune to fix my old phone but come to find out from Gary at Verizon I could upgrade and I ended up getting a top of the line phone for a great price!!! We ended up being able to save lot of money on our phone bill too do too Jennifer Cruz helping us out. They were very kind and amazing service. Verizon is a very good phone company and one of the best in my opinion. I upgraded from a Samsung Galaxy S7 Edge to a Moto Z4 which has amazing camera quality. All around amazing service 😁😁😁- Crystal

I normally go to the Winchester store, but I have to say Front Royal store is going to be the one I go to for now on, I was greated right as I went in the store, I was unsure of what I wanted and Mark Jenkins was very informative and his customer service was wonderful, and I was able to get a great phone. The store is big clean and staff are very helpful. So a big thank you goes out to Mark and Front Royal Verizon store...

I recently switched my phone and cell service back to Verizon. I worked with Jessica during this process, she was AMAZING, very kind, helpful, and always smiling. She continued to be incredibly helpful when I had to return for a phone issue and made sure I was getting the best possible service. She was also able to apply some discounts that I was unaware of with the Verizon plan. All in all highly recommend Jessica, she should get a raise.

Lena LePelley at the Front Royal Verizon was an absolute delight to work with. She helped us set up 2 new iPhones today and she was so helpful, kind, and efficient. It was so nice to not feel high pressured into our purchase. Thank you Lena for a great experience!

My son, who is in college in Front Royal needed a new phone after his screen broke. Jessica at this Verizon location helped me get him a new phone and worked to get the best deal for us. My son has been very happy with his new phone. We got a $100 credit for buying out my phone.Unfortunately, we had a problem with the first bill, as my phone was part of a buy-one-get-one with my wifes phone, and they basically ended up buying out the free phone, rather than the one I was paying for.But, after a couple of phone calls with Jessica and Verizon billing, we got a direct line between Jessica and a customer rep and they worked it all out for us. Jessica did all she could to help ensure I was a satisfied customer.

I had a wonderful experience trading in my Galaxy Note 8 for a brand new Samsung Galaxy S20 Ultra. My account manager, Lena LePelley, was friendly, professional, cheerful and always ready to listen to any of my concerns and answer questions. She gave great recommendations, and I will definitely rely on her experience with my next purchase from this store.

Although it took hours and hours to get my new phone set up, Jessica and Kristi were awesome. They both were extremely patient and knowledgeable with the process. They took the time to educate me on the phone and its new features. I would definitely recommend the front Royal Verizon store to my friends.

Jessica was incredibly friendly and knowledgeable. She analyzed my account and ended up saving us a bunch of money. She also made the experience seamless. I left with a great deal and all data restored. She is really wonderful

If I did not dislike my former phone carrier so badly & had not been wanting to switch to Verizon, yesterdays experience would have deterred me from switching to Verizon. 1. The salesman tried to sell me a used phone, stating it was the ONLY one they had in the store of the type I wanted. Miraculously, though he found a new one in the back when he saw I was going to able. 2. The salesman applied a liquid screen protector to my 2 new phones without asking if I wanted it, nor asking what type I might want if I did...approx $100 of charges without my permission. 3. The salesman added Insurance to my plan without asking if I wanted it....I do want it...bit the point is, he didnt ask first nor inform me it was on there nor how to use it if needed. I do not fond these things a good way to do business. I hope things improve along the way with Verizon...my friends who have it, all love it.

After visiting a handful of Verizon corporate stores and getting NO HELP we stumbled upon this gem. We were greeted st the door by Mark Jenkins and told him our predicament. We had been trying to move contacts from our Windows phone to my new Note 10. Other stores couldnt do it and after hours on the phone Verizon told us it could not be done. Somehow Mark got it to work after 30 minutes of outstanding persistence. We werent spending a dime in this transaction but that didnt matter to Mr Jenkins. Needless to say this will be the ONLY store we will visit from the point on. Bravo Cellular Sales!

Jessica Cruz is almost like a family friend to us. She’s knowledgeable, responsive and always helpful but she’s also kind and caring and that goes a long way to making what can be a trying experience a fun one. We’ve bought many phones and gotten many problems small and large fixed thanks to Jessica and we give her the highest recommendation to any and all.

No BS just good professional serviceMark did a wonderful job getting everything I wanted

From the time I walked in the door, my salesman was immediately attentive. His was very knowledgeable in what was not only available for me but by asking a few questions about my normal usage which gave him great insight on the phones and accessories that were best suited to my needs. I was given information on other things which I may need (and I did) but was not pushy. Great experience all the way around!!!

I have been a Verizon customer since 2006 and have always had good service, I have now had the best. This is our 2nd time to have Jessica Cruz in Front Royal. She spends the time with us and never seems to be in a hurry, her goal is to make sure we are 100% satisfied and we are!!! If you have any Verizon needs, this is your girl!

Service tech/ salesman, was able to access advise to my needs and address properly, very much appreciate it

We have had a fantastic experience with the purchase and setup of our new phones. Lena is very patient and knowledgeable about these phones and the transfer of our information from one to the other!!! We greatly appreciate her help, her patience and her pleasant customer service!!! Loved working with her!!! 😉😉😉

Lena was fantastic. Professional, very knowledgeable and great customer service all around!!!

Cant say enough good things about this transaction. Happy to be a new Verizon customer. Mark went above and beyond to find me the right device and at a price I could afford. Best network, best store, and the best representative. If you need with wireless this is the place to visit. Thanks again folks!

I greatly appreciated Joshs professionalism and honesty when dealing with my new phone purchase. He obviously knows his trade well.More than anything he didnt talk down to my lack of tech knowledge. Highly recommend this store if you need anything regarding your phone.

First of all I just wanted to say Jessica is the greatest customer service representative by far that I have had at a store period. She is always very patient with me and teaches me all I need to know about my phone. Even in the past when ive had bill issues she went over and beyond to make sure I received credits. I wouldnt know what to do without her help. She deserves a raise for all her hard work and dedication. Make sure you go see her because she will treat you right. Thanks Jess for all the things you do for me.

Alan the manager at this place is AWESOME!!! I used to transact Verizon business on the phone but it is MUCH better going to this store! Alan is always so helpful. So glad to have started going to this store in may 2015. Alan has smoothly walked us through 3 family phone upgrades and provided other help as needed. He always makes sure we get the best prices and promotions and he has earned our trust. Keep up the great work!!

I am with cellular sales of front Royal .I lost my phone. I arrived at 4 and it is now 9 pm. Jessica Cruz stayed 2 hours late and made many calls to every possible options. She appeared more knowledgeable about the problems than the reps helping us. The first re we talked to messed up the whole app for a new phone. Lena lepeloy was helping me with her boss Jessica Cruz. These ladies went above and beyond what anyone has ever done in sales to help me and make sure I understood what was happening. Jessica was amazing and needs a promotion. Her trainee Lena is right in her footsteps.

I typically hate coming in these places but I was happily shocked. The staff was not only friendly but the gentlemen that helped us had many years of experience and knew what we was talking about. We were able to modify our business account, adding a new number while also upgrading two of our phones. The process was fairly painless and took less time than I had anticipated. I would definitely come here again.

We switched to Verizon, in part, based on poor customer service with the last phone company. The Five star review is due to the service we received from Kyle and Jessica. Kyle is amazing. He went above and beyond in getting us all set. He made sure all of our needs were taken care of and made the entire experience great. Both are very professional and friendly. I wish my wife and I had switched to Verizon earlier.

Couldnt be happier with this experience. From beginning to end I was blown away with the level of professionalism and quality of service I received. This was honestly expected though as I have dealt with Mark and this store multiple times before. From the explanation of plan changes to the selection of new devices I was happy with it all. Then to spend over an hour setting up my devices as i wanted them was truly above and beyond. Customers for life here! thanks!

We had an amazing experience with Kyle. I am not very tech-wise, so feel insecure about doing things thatI don’t understand. Kyle put us immediately at ease, sold me an IPAD and showed me how to do several things I didn’t know how to do. I left feeling confident and inspired.Because We felt so confident in his ability to help us with what we didn’t understand, we decided to change both of our phones service from Consumer Cellular to Verizon.Kyle ran into lots of unusual challenges in making the transfer. Nothing deterred his forward momentum and he spent the necessary time it took to get everything done. We walked out of there really happy. We feel empowered. Mary Anne and Joe Biggs

Customer service was great and store members super friendly..Had issue with my phone dying..they retrieved photos through old SD card and set me up with a great promotion on a new phone..Jessica and Ndifon had great customer service..Definitelty recommend Front Royal Store and will only come to this store for the quality service!

Great service

Jessica is absolutely fantastic! She spent 3 hours setting up my phone for me. It was exactly the way I wanted it when she finished. Shes knowledgeable, congenial and efficient. I would recommend her without reservation.

The rep did a wonderful job. Very patient and understanding of our needs. Will definitely make this store our home from here on.

These people are absolutely awesome. I came in with so many issues with my current cell phone and Mark Jenkins spent almost an hour getting me straight. He then told me about the wonderful Hum product Verizon offers and I was so excited to try it. I can now use my phone and even better I have a Hum to protect me and my car. Couldnt be happier with Mark Jenkins, Cellular Sales, and my Verizon service. You have a customer for life thanks to this transaction.

As a customer since 2016, One of your representatives really stood out for us. Her name is Jessica Cruz. I have purchased a total of 9 devices from Verizon, and with Ms.Cruzs professional help, I have been clearly shown how to manage those devices. Its wonderful when I can connect with someone from this company (whom I can count on) to show me the different details about our Verizon services, and that is what Jessica has done.We love our Hum services in which Jessica had politely introduced us to, and within our very first week, we have had one of our vehicles tolled and cared for by using Hum.I have also had an issue when my finger print would not take on my Android phone. Jessica walked me carefully through (about what to do to for a quick fix and I was relieved to find that our information could still be protected while I was resetting my phone.Thank you, Jessica for always being there like family.........Dawn & Charles McKay.

Jess was a very knowledgable and professional customer service rep! She walked me threw everything exactly as needed! Well worth the time, will be a long time Verizon customer due to her experience!

My husband was ready to trade his IPhone 7 in and so he called Verizon this morning and spoke to a wonderful lady named Jessica. She was so helpful over the phone that we decided that when we came in, we would like to continue working with her. When we got there, she was helping another couple but we didn’t mind waiting. When it was our turn, we were pleasantly surprised to see that she had already had different options and deals all written out on paper to show us, as well as pre pulled everything we could have needed so that they were right there for her to show us. The original phone that we were trying to purchase was being incredibly difficult from a technical standpoint, but that didn’t stop Jessica from doing everything she possibly could to try and get it to work. In the end, we opted for a different phone but even then Jessica gave us amazing deals and broke everything down for us to understand. She saved us so much money and we are extremely grateful! We left with the buy one get one deal with an iPhone XS Max and an iPhone XR for our oldest son, as well as an Apple Watch for my husband. When we went over the final total of what our recurring bill would be after the first bill, it was almost $50 lower than we had anticipated, and that is after adding the Apple Watch which hadn’t planned on purchasing! Needless to say, any time we need to go to Verizon, we will happily wait for Jessica. She made our day and our son’s as well. Thank you again, Jessica! You’ll be seeing us again!

The Sales Person was very personable and after listening to my needs, suggested one of the phones in my top 3 list that I had researched on-line. There was some up-sale effort on ancillary products, but not pushy when I said no. Some difficulty was experienced transferring data from my old, old, old LG 3G slider phone to my new Moto Z smart phone. Probably because it was almost a museum piece. Lots of value added services to beware of that could drive up the phone bill if one is not careful about options that can be engaged. I get 2 to 3-1/2 bars signal strength at home (I live in a mountainous area) and was expecting better, but so far is not problematic. My old phone got 3-4 bars and was with AT&T. The smart phone features seem intuitive and I am happy with this purchase.

Jessica Cruz helped get a phone for my 84 year old mother. She set up the phone and explained everything very well. If I have any questions, I know I can call her and she will help me.

Jessica was the best Verizon representative I have had in all the years I have been with yall. I have not once smiled until today at the store. My husband and I had a very fine experience. We will only be coming to the Cellularsales here to see her from now on! She paid attention to my account and even realised I could save money and get a new phone. I am so happy that we came here today. Walking away with an awesome phone she recommended. So far so good. Thanks Jessica for all of your help and for being a great asset to the Company!

Thanks to Gary Scopel for transferring everything from to my replacement phone when the microphone in my Samsung Galaxy 8 stopped working. He was professional and generous with his time.

I love Verizon and have given them my business for 10+ years but the service, Kyle had given me over the phone was horrible. Everything he said was negative. The day after we spoke I took my family to the Front Royal store and again, he was negative. Didnt tell us about promotions, ask to pull up my account, HE DIDNT EVEN GREET ME!! We immediately left. I had to drive all the way to Warrenton (well out of my way) to get the service I wanted. I will no longer be needing this location.

Kyle was very nice and informative.

Easy and fast. Great service from Lena. My all time favorite little sales lady.

Never left this place happy and I never left it sad. The only place where you walk out with the world in the palm of your. Thats saying something, I guess. If your a Verizon person then youll be going here.

Awesome experience. I have never bought a phone and left with a smile. And I did this time. Jessica was the best person I have ever met for help with a phone. Highly recommend making an appointment to see her. Thank you Jessica! I honestly did not know that buying a phone did not have to be painful.

Traveled to multiple Verizon locations before we finally got lucky. We are just traveling through Front Royal and I saw the Verizon sign and figured Id give it one more shot. Been trying to cancel a home phone for 4 months and no one would help. I met the manager Mark at this store. He told me they were a retailer by the name of Cellular Sales. I was leary at first but after 10 minutes I could tell this guy knew what he was doing. He got my home phone dissconnected and also filled me in on a sale that Motorolla was running. He talked me into the Z4 and going from a flip phone I was gonna need some help. He spent another 30 minutes training me on how to use it. I couldnt be happier with the service, I just wish all Verizons were like this one. Its worth the drive!

I am happy that I came to the Front Royal store and was assisted by Jessica. She gave me an amazing deal which saved me tons of money. Her customer assistance is top notch!

Visited the store in Front Royal today for help with my insurance replacement. The store in Winchester said that Verizon didnt do this any longer. They were wrong, Cellular Sales WILL transfer ALL your stuff and Mark Jenkins was extremely helpful. He even got me a great deal on a Samsung tablet and I couldnt be happier with the service I received. Do yourself a favor and make this store your destination when it comes to Verizon.

Jessica Cruz is absolutely amazing. She spent the entire day with me helping me choose the perfect iPhone for me, set it up, worked with customer service, and went above and beyond every step of the way. Jessica exhibited excellent customer service skills. She is incredible asset to the Verizon family. I feel I have a lifelong friend and customer service rep!

I was kicked out of the store because the person did not like the way my wife was talking to them he said he cant help because I wasnt on the account well if he looked it up he would know that is my CC paying the bill .I DO NOT RECOMMEND THIS STORE . drive to winchester only 16 min longer drive I think that person should be fired

Jessica was very helpful and fun. This has been a good first time experience. I will be coming back to get help from her whenever I come to Verizon. It was a pleasure knowing someone who really cares.

Exceptional service from honest and fair representatives. I can only hope that Verizon recognizes that Alan is the heart and soul of that location, and I have referred friends from towns 20miles away to visit him for their Verizon needs. He is fantastic, and makes the whole process simple, and without gimmicks like other Verizon locations staff.

Beautiful store! Excellent customer service! Recommend seeing Jessica Cruz if you are going to get a phone.. Every employee was extemely knowledge and helpful! If I couldve given them 10 stars I would have.. Much ♥ to Ms. Jessica! Thank you to all at Verizon!

Very helpful and friendly. Great experience, will recommend to anyone in need of a phone.

Jessica was amazing! She set me up so fast and gave me tons of information I never knew before. I will always come back to her and recommend her to friends and family.

This experience was second to none. The rep ( Mark Jenkins ) was helpful and very nice. The store was conveniently located and very clean. I came in with a broken phone I had with Boost and left less than an hour later with Verizon service and a new phone. I couldnt be happier and will come back to Cellular Sales Front Royal for all my future wireless needs!

I went to this location on May 14,2016 ( Front Royal,VA) were I had an awesome treatment with sales consultant Ms. Jessica Cruz. I immediately felt that I was at the right place with the perfect person. Ms. Cruz was very pleasant and professional, she took the time to explain everything to me in a way that made clear and simple to get. Step by step she got my information on the system were I end up purchasing; 2 10inch Tablets . And she recommended a Verizon Hum and how benefits of getting this device. Wow!!! I absolutely love my devices since now I can see in my tablet Netflix,be online it is big enough for me. The Hum device was hooked to my car by awesome Jessica and I must say I felt so pleased with her super excellent customer service. I would definitely recommend to get this devices but above all go to this store and meet up with Jessica you will be in good handsShe is my sales consultant at Verizon,Thank you Jessica for everythingAttached M Rodriguez

Excellent customer service from Jessica. She even showed me apps we didnt know about. She spent 1 hour assisting me with my email passwords after business hours. Awesome lady!

Jessica Cruz was extremely helpful. I needed help transferring data to my new phone. She help me with no hesitation and lots of patience. I have been a retail manager for 15 years and I am very critical of customer service. It was nice to have a great customer service experience. They are few and far between.