I needed information about product that has been delayed due to material and labor shortages. Edith was so helpful. She not only informed of the reason for the delay, she also let me know where I product was in the manufacturing process. She answered all my questions and was very pleasant. Edith provided the best customer experience.

Edith was so friendly and made sure that a part we needed very urgently was shipped to us overnight. Very fast service and super friendly.

Austin Ruck was very helpful in answering my inquiry on availability and lead times. He even went so far as to double check with the manufacture to confirm the lead times. I appreciate the extra effort in getting the most up to date information.

Ray San Filippo and the team at Terra Universal are outstanding. Ray was very helpful and answered all questions rapidly. The entire process of deciding on the right product, receiving quote, documentation, tracking the delivery, and ensuring that we were pleased when it arrived was smooth.

The site is well organized and easy to find products and details for them. The customer support chat feature is great for getting quotes quickly. Mitch was very helpful!

We needed some quick answers for a desiccator we ordered. I used the chat feature on the website, and Michelle was able to provide answers and the manual in minutes. Highly recommend Terra Universal!

Our company was in need of a new lab equipment.We contacted Terra Universal for a quote. Miss Michelle Bua quickly return our request and prepared the quote the very next day. She also identified and suggested related accessories to go with the quote, which was very helpful. She followed up with us regularly until the order was placed. She keep us informed of the status of our order and the expected delivery date. Overall, we are very happy with Michelles service and would highly recommend her for any future purchases.

Austin Ruck was responsive and very helpful. He got what I needed on the way quickly. I highly recommend this company and also Austin if you need help!!

I want to commend John Briggs for the service given. Here at TruTag Technology, we have custom pass through doors that need modded parts.He have gone way beyond the normal level of customer service. He is very proffesional and his knowledge is exceptional. Thanks again John for the service you provided. Aloha

Edith was amazing and helped with everything. My order hit a snag but she was able to correct it promptly. Definitely recommend

Working with Kevin Dang was both easy and professional. No punches pulled and a no nonsense transaction. Hes a straight shooter and doesnt try to upsell you. Bought 4 desiccator cabinets and had a small issue but Kevin had it solved within 24 hours. Great communication and service. Kudos Kevin. Keep up the good work!!

Very Helpful on the chat today and answered all my questions regarding ULPA filters and how to best use them in my application. Many Thanks!

I was in a very tight spot with a deadline to meet and Eddie made it possible. I explained to him the urgency of my request and he was able to expedite it. My company is very thankful. Thanks Eddie !

We ordered a pass-through from Terra and upon opening the carton onsite found the door was damaged. We ordered a new door but through normal channels could not get a solid ship date from Terra and the door was needed right away. Upon contacting others higher up at Terra and explaining our situation, the door was expedited by Loren McAdoo and he was able to ship a new door the next day! We greatly appreciate Lorens promptness in getting our dilemma rectified.

Purchased a Fan Filter from Terra Universal and what an amazing team. I didnt realize I had ordered a unit w/o the cord. Used their chat feature on the website and had someone helping me in seconds. Gerald was super helpful when he called to setup shipping. They have products that are hard to find at very reasonable prices. If you are into mycology and need a Flow Hood, look no further.

Mitch Ealy at Terra Universal made purchasing a new FFU for our laminar flow hood project streamline and painless. I had many questions in regards to the product, costs, and shipping all receiving an expedited response. I will be sure to contact Mitch at Terra Universal.

I work for large construction management firm and currently working on a project for a pharmaceutical client. I am trying to complete and turnover a brand new area in their facility. I was in a bind and was under a difficult time constraint on my current project. My Product Specialist at Terra U., Monica Perez, whom I had been communicating with regularly from the time I placed my order, went above and beyond by providing several possible solutions in order to ensure my materials would get delivered to my jobsite in the shortest time possible. Thank you Monica.

Eddie was the sales associate that helped me with my glovebox order. He was very knowledgeable about all the products and answered my questions very patiently. He also responded to my phone calls and emails within a day if not immediately. I am very happy the costumer service I received at Terra universal.

Great experience, our company had a tight deliver window to get our freezer and our sales associate, Taso, made it happen, even adjusting the deliver time multiple times.

I was searching for Modular CR and Clean Booth and have communicated with Eddie Herrerias through telephone. Eddie is very accommodating and knowledgeable with TU products. I was easy and quick to accomplish what I need. Thanks Eddie for excellent support.

Edith at Terra Universal was really helpful in getting my vacuum chamber up and running. And what a great vacuum chamber it is. It can go down to a really low level of vacuum and the whole thing is a window made of acrylic.

Fantastic service, Monica and Ray both helped us quickly expedite some laminar flow benches that were critical to our programs success. Due to their fantastic service we plan to return to Terra Universal again and again. -Charlie King (SpaceX)

The products purchased from Terra Universal are of really good quality and I have found the customer service exceptional. Edith has gong above and beyond to be helpful and meet our needs! Thank you Terra Universal!

Kevin Dang helped getting our maintenance replacement parts ordered quickly and easily

Their Sales Rep Eddie Herrerias is the best; very knowledgeable and quick. Reached out for a quote on fan filter units and was able to quickly process a quote for me. Definitely recommend Eddie for all your needs!

I am thoroughly impressed with the customer service and professionalism provided by my sales rep, Gerald L. He went above and beyond to get me far more information, than what I assume is normal. We werent able to get the product needed because of lead time issues with my schedule. He spent some time doing research and was able to find a product that works for my business needs and get it ordered at a similar rate to what was originally anticipated. I dont have any product details to review because I will not be the one using this passthrough but I can say similar product types have been used on many other jobsites and have had good reviews. Thanks again, Gerald for all your efforts in assisting us.

Austin Ruck was very helpful and timely with his assistance on a product issue.

Spoke to Eddie Herrerias about their Extended ValuLine Cleanroom and he helped me with the whole process up to purchase. Eddie answered all my questions and made it easy for us to choose Terra Universal for our cleanroom. Thank you Eddie!

Eddie is the best! I reached out for a quote on a custom glovebox and Eddie was able to put a proposal for me fairly quickly. Highly recommend going to him for all your needs! -Sarpreet

I worked with Michelle Bua to help source a pass-through. She was very knowledgeable and helpful. I would highly recommend Terra Universal.

Outstanding service. Prompt response to all requests. Top quality product.

Great service! Spoke with Gerald on the chat feature. He sent me the quote within minutes. Will highly recommend.

I needed a replacement part for a pass box ordered over 9 years ago. Monica was extremely helpful and was able to find my original order. Great service all around.

Great help Eddie, he solve me all the issues and my request!

Great company! Worked with Rodrigo, he was friendly, knowledgeable, helpful and efficient.

Great customer service, we needed to change the delivery address after the order was shipped and they were really helpful in assisting with this issue.

Sales rep Rodrigo was extremely helpful and timely in answering my questions.👍

Terra Universal has a great set up! I was shopping for a fan filter unit/HEPA filter, and one of my colleagues suggesting checking with them. They have an online chat function, so you dont have to pick up a phone if you dont want to. Gerald was the one that helped me. He was quick, knowledgeable, and pleasant. I would recommend Terra Universal to anyone!

Mitch was expedient, helpful, and knowledgeable. He resolved my issue in 3 minutes which is unheard of in any customer service position. Will only ask for him by name when contacting Terra Universal in the future.

I was looking at their website (as I had stumbled across a video of some of their products available) and had some questions about particular differences in some products that were all very similar by design. I reached out to their customer service chat and was quickly linked with the sales rep named Mitun, who was very straight forward and directly answered all of my questions in simple fashion. I cannot express how easy they made things. I am very excited to give their company and products soon. If you have any questions about anything they are offering or if having any issues with any products or whatever it may be, I would recommend just reaching out to them. They were very quick and direct. Thanks again.

Quick and detailed service by Michelle, very friendly and I received my order promptly.

Mitch Ealy was very helpful. He was prompt and answered my questions quickly and accurately.

Very happy with the soft-wall cleanroom purchased to house analytical equipment in a dusty environment. Four stars instead of five because there were some minor manufacturing defects; ultimately everything fit together and the room suits our needs. Shipping out from Terras facility took longer than expected but I must say that the crating was excellent. The sales rep and customer service were also extremely responsive and helpful.

Hi, I had an great experience with Gerald Luarca. I found him to be kind, professional and knowledgeable. Thank you Gerald.

Great service directly from knowledgeable engineers. Kevin was a great help and had an unbelievably fast turn-around time for getting me proper quotations for everything I needed.

Andre Vignau provided me with quick solutions for my Cleanroom project.Highly recommend working with Andre!

Hands down one of the best Online interactions i had using chat.Eddie H was fast with responses and more than willing to help with any other issues i had.

I worked with Mitch Ealy and he was very helpful sending me the information I needed on a pass-thru cabinet.

RJ was so wonderful to work with. He was sufficient and very accommodating. He made the overall experience very easy. Thank you, RJ!

Ray has been very professional and helpful making sure our heat sealers get shipped for important product protocols.

Rodrigo was very helpful and provided insight on the little details that couldve lead to some trouble if left unnoticed. Thank you for the help!

Great and professional service from Andre Vignau in getting me accurate information for my FFU project!

It was my pleasure working with Terra Universal. Ordering the equipment I needed was smooth. Ethan advised me well and ensured that my purchase fit my need. Unfortunately, one of the packages in the shipment arrived damaged, but Edith Rodriguez responded promptly and professionally, and ensured my replacement was taken care of. I would not hesitate to do business with Terra again, thanks to their helpful staff.

Great working with Eddie Herrerias. Went above and beyond to get my order filled ahead of schedule. Much appreciated!

I needed a quote for a part we needed to order. Mitch was able to locate the part and get me a quote direct to my email within just a few minutes. Very Satisfied with their service and their products.

I had been looking for months for a lamimar flow hood to do some mycological work and decided to give this company a try, received my unit and arrived with a little bump, no big deal, the unit still worked but being a first time customer I was really not so happy, less than 24 hours later after contacting my order manager Mitchel, he apologized and inmediately sent a replacement unit which arrived in perfect condition and works amazingly.This company not only helped me with my problem but helped me move forward in my investagation and personal proyects.Overall a fantastic experience and I would defenitely trust this company and do business in the future with them, best customer service I have ever seen really! :)

We purchased a replacement cord for our desiccator. Taso was our contact at Terra Universal and he was extremely helpful. Very knowledgeable and timely in his service to us.

Eddie was very helpful with LiveChat support. Assisted with our order and was able to process our order quickly! Thank you Eddie!

Eddie is the best! Reached out for an urgent RFQ for a Cleanroom and was able to quickly turnaround an estimate. Ask for Eddie!

I have used Terra Universal for the last 15 years at various facilities. Terra has always provided great quality materials and has always been a pleasure to work with. My most recent experience with Terra Universal was to supply gowning equipment for a COVID related facility and I worked with Michelle B. who was able to get me same day pricing, revise the quote same day from changes that my my client needed and was even able to get me my materials ahead of the estimated lead-time. I would highly recommend using Terra Universal for your cleanroom needs

Was able to speak with salesman named Rodrigo, he was very nice and extremely helpful. He clarified product info I had questions on and responded back in a timely manner. 10/10.

Support by Andre Vignau was excellent. He spent time on my question and to assist me in finding us the optimal tips and the best cost for us. he was very helpful, supportive and dedicated. I will definitely shop there again at that site with this company, Terra Universal. Great work and thank you especially to Andre!

Eddie has been amazing to work with since the start and very willing to accommodate our complicated international shipping and billing process!

Thumbs up! Pleasant and helpful customer support agent Mitch who helped us with our purchase.. I can only recommend!

I ordered equipment for my small business from them. They have responsive and consistent customer service that contacted me quickly and helped smooth out shipping. Then, when the freight company damaged our equipment during shipping, Mitun (our contact) again was able to expedite replacement of our equipment smoothly and efficiently while being very respectful of our time. Definitely plan to work with them as we expand.

Kevin was great to work with through out the whole process.Any questions that we had were addressed within an hour. Great experience and hope to work with Kevin again.

Great Quality, variety of prodcuts which fits your requirements, and cheaper tahn other places.Staff are friendly and helpful.

Mitch Ealy helped answer my question quickly.

Gerald was extremely professional and helpful with getting me the info I needed. A pleasure to work with.

I have been dealing with Michelle Bua at Terra Universal. Got nothing but wonderful service. Very responsive on email and on the phone and also very pleasant. Michelle is the face of the company and I only want to deal with her. She rocks! Thanks Terra Universal.

My review is mostly reflecting on the customer service experience. Kevin D. and Brandon H. provided excellent customer service to my request for a replacement order. The initial shipment was missing a few units and although it was a few months after receiving the cleanroom at my lab, Kevin and Brandon helped me to replace the missing part in no time. Thank you.

Great service from Rodrigo. He was very helpful and professional.

I received a quote from their chat feature of their website with Gerald. It was really convenient with quick response times. I was able to get several options down for a quote in just a few minutes. Extremely helpful!

Fast turn around on a the quote. Gerald was extremely helpful and answered all my questions.

Brandon was very helpful and courteous in my follow up call on a parts replacement. He made sure I had everything I needed for my recently purchased equipment. Customer service at its finest, and that is appreciated these days.

I found the Austin Rock very friendly and helpful while conducting business.

Terra universal has amazing customer service. Ryan has gotten back to me efficiently following up and our ordered was shipped at a timely manner. I’ve had such a good experience we ordered through them again for another lab incubator!

I talked with Nathan and he was very informative, quick responding and gave me all the info I needed for my concerns! We had a laminar flow chamber that worked great but needs some maintenance and new filters. He provided me a quick quote with good info. Great experience and I would recommend this company for laboratory purchases, Thanks again Nathan!

So far, so good. Interacting with Ryan Purisima was great. He was able to provide answers to my questions. Ive seen a lot of poor reviews with regard to customer service, so Im a bit leery of ordering from them. Ive read they require cash prepayment, which means the customer has no leverage when the company fails to deliver as promised. Im hoping the poor reviews are inaccurate or that the company has new and effective policies.

I called Terra to get information a Compounding Cleanroom and spoke with Monica Perez. She was able to provide detailed information on the requirements and provided cost effective options. Id recommend Terra to anyone!

Mitch Ealy was able to provide quick responses to the questions i had and follow up with related documentation. The responsiveness through the web chat was quick and easy. This made the equipment selection process much easier than what i was expecting

One of the old desiccator in my company had broken latch. After a search I found Terra Universal website. Rhey and Edith help me to locate the part and they sent the part to my company quickly.Their web site have chat and the rep respond in a second.Highly recommended.

Taso Giokas was very helpful in getting me the technical product information and drawings I needed. Much appreciated!

Great communication with sale representation. Fast turn around time for quote and order acceptance.

It’s a pleasure doing business with y’all! Michelle was awesome thank you

Rodrigo was super helpful and was able to provide a quick and easy experience while ordering. He was very knowledgeable in regards to all questions I had about products, and was very patient with me. He created a nice and quick experience.

I had a great experience with Mitch Ealy from Terra Universal. Mitch was very quick to respond and eager to help me. I will be coming back to him with any questions I have in the future.

Very friendly and easy to obtain product information.

I recently placed an order with Terra Universal. The customer service is great. I had an issue with my order and Mitch Ealy went out of his way to take care of it. Aside from excellent customer service, the staff at Terra Universal is professional and willing to help. I will definitely be a return customer when I expand my operation in the future.

Loren McAdoo in customer service was extremely helpful in finding some electrical drawings of a passthrough unit I inherited that is from 2001.I’m amazed it’s still working and that any documentation was available.Thanks again!

Sales rep Rodrigo was quick to provide accurate information and was very professional

We needed a cord adapter for one of our projects, and Nathan Duong helped me with our transaction from the quoting to the shipping process. He is very helpful, and followed through on all of our requests. Great Customer Service!

I had a very positive experience with Terra Universal. Michelle Bua was extremely helpful assisting me in figuring out which options worked best for my application. Additionally, after receiving the unit via Terras shipping, any questions i had regarding setup were responded to in a timely and very helpful manner. I would recommend this company for anyone purchasing Laminar Flow Booth equipment.

Representative Mitch was very helpful on the online chat option today. He answered my query regarding the dimensions of a particular desiccator model very quickly and effectively.

RJ helped me out and was extremely patient with me for a couple months until I made the right decision. I never felt rushed at all. Thank you

Mitun Shah was efficient in expediting a quote request for cryogenics equipment we need, i got a quote within 15 min after chatting with him online. Hope for even better experience in receiving the product requested.

Brandon was extremely responsive and helped me resolve an order concern within minutes. The wait time on the call was minimal and the team is attentive both over the phone and through email. Thank you!

Edith Rodriguez has been excellent to work with on the customer service side. We had an issue receiving some parts of an order but Edith has made it easy by providing tracking numbers for the missing parts. I really appreciate her attention to detail!

Id like to put in a positive review for the experience I had with one of your sales engineers. I was very clueless on what I was to order. Rodrigo professionally explained your line of product and recommended what best fit for me. He was very patient and kind! Id recommend to anyone!

Terra has not supported their products. We purchased over $50,000 of individual stainless fan filter units from them. Most if not all of them have FAILED independent HEPA testing. Leaks in the housing, leaks around the filter seal, etc. Bad engineering design with no mechanical way to ensure filter seal.Plain and simple, these do not meet the ISO or Grade classification their website claims. Then good luck getting them to do anything else except send you some silicone caulk and say good luck. Our production has been shut down because of these issues for months. We have called and emailed multiple times. Customer service doesnt seem to think this is urgent enough to answer the phone or call back within 24 hrs...As you can see in the picture below. Terra sent out multiple filters without doing particulate testing to verify integrity. The only testing they do is differential testing, not filter integrity testing. You can see in the picture below when we analyzed the filter media further, there were tears in the media. They did not offer to replace the almost 10 filters we found issues with.... We have been forced to trash the filters and start from scratch with another manufacturer.Bottom line is low quality and bad customer service is what we have experienced. They dont stand behind their products.