Did you get your cute little cousin, niece or nephew a birthday or Christmas present and need to ship it? Well come on down to The UPS Store where we will take your $30 birthday present and charge you $76.83 for two day shipping! Overnight shipping is available for only $124.95! Make little Johnny or Susie the happiest kid in America - when they find out you spent enough money to buy a PS5 to send them their new skateboard or bicycle, you know they’ll be proud. Didn’t have time to pack and wrap it? No problem! We can do that for you! (Please be aware that UPS’s special carbon plated boxes start at $29.99 and go up depending on size - Additionally the cost of our professional package stuffing and box making services will vary based on a litany of arbitrary factors). Wrapping paper is available at each UPS store location for only $20 per foot. Similarly, packing peanuts are an additional $2 each with a minimum requirement of 50 peanuts needed to pass our Safe Ship Guarantee (not available in all states, please see website for details).Note: All costs stated above are estimates and may be more or less depending on your location. While we know our prices are five times higher than the industry standard, we strongly feel that our quality and expertise are worth the added price. Please feel free to voice all concerns regarding prices to our corporate office. Similarly, individual The UPS Store locations do not have control over the price of the shipping services being offered - said prices are determined in a special laboratory where we spend countless hours trying to figure out just how much money we can charge you before you realize you could probably buy a plane ticket there and just drop it off yourself
Visited this location on two separate occasions a year or so apart. The first time was to send a small package through UPS. After 3 weeks, the intended recipient informed me that he never received it. UPS tracking only stated Label Created and nothing after that. I called the UPS store and gave them the tracking number. It took a week for the package to be found and finally delivered. The second occasion I dropped off two packages to be returned to Amazon. One package made it to Amazon, the other did not within the 2-week time frame. Again, UPS tracking only stated Label Created and nothing else. After a similar experience at another UPS store, I contacted Amazon to explain the situation and request a refund. UPDATE: I did receive a call from the store after posting my review. The person apologized for the issue and explained what might have happened with the item. She was very pleasant about it.
Andrew is the BEST!! He is quick and efficient and really knows his stuff!! We go to this store all the time for our shipping, document finishings, and notary services. The whole crew at the UPS Fuquay are all that and the icing on the cake!! Great 👍 job always!! Thanks everyone!!
I was helped by Jessica today and she went above & beyond to deliver great customer service. I am very impressed by how quick and easy it was to get my packages labeled and shipped. Thanks again for all of the help I appreciate it.
This place is on point! In and out in no time and they acknowledge you every time you come in no matter how busy they are. Management is definitely doing something right! 👏
Great customer service! Thank you so much, Maddie!
UPDATE: The figure is 20 inches tall, and weighs about 4 lbs MAX, what is considerably large?? Thank you for the response, but you charged $10 for the box, another $15 for the packing materials, THEN the $5 for packing it, And then STILL charged $54.00 to ship something I can clearly get a rate for on the UPS site for $30.00 to the exact address. $84 to ship that item is ridiculous. Regardless of your explanation, a box for $10.00 is not reasonable. And I am sure the bubble wrap or whatever was used was not worth $20.....your packing fee was $34.00.My wife went to ship a collectable for me I sold. They charged her $10 for a box, and $20, for packing noodles...seriously...and the full retail to ship a 5lb package to NJ from NC for $54 ground!!!! Robbery. Save your money, do it yourself. It would have been 30 bucks MAX.
Always professional! They make every visit easy & a pleasant experience!
Best Customer Service Experience! We had to utilize the notary service at this location and we worked with Dave. He was friendly and professional and was able to meet our needs. We plan to use this location for all our shipping needs in the future! I had also noticed the great customer service with the other staff at this location and it was top notch! I highly recommend this location to anyone that is needing something shipped or notarized. You will not be disappointed!
Andrew was very professional and helped me right away. Positive experience.
Great service!! Very helpful! Responded kindly and quickly to an urgent request for having something printed.
I had a very satisfying experience at this UPS. The manager, Tiffany was very welcoming and cordial! Laken, the representative that served me was patient and offered me services that I didn’t know they rendered when the fax service was busy. She is what great customer service is all about!! It was the best experience I’ve had in a long time!
I visited the UPS store in Fuquay-Varina for shipping. My hands were full with a stack of boxes and an employee came to open the door. Thanks, Leo, for the super customer service. Those small things make a day better!
I dont live in this area, but I recently had to mail some golf clubs, and unexpectedly had to make some changes in the order after the fact. The manager and clerk (Laken) were very helpful in resolving the matter.
Dave at the UPS store in Fuquay Varina went FAR beyond excellent customer service. I went for an unusual project. Not only did he help me brainstorm an idea of making an insulated sleeping quarters for an outdoor cat from an item that I purchased from the store but he actually took the time to cut the opening! I couldn’t believe it! This insulated cat quarters is perfect and he saved me a lot of time. Honestly, everyone in the store was very helpful and caring by offering ideas. You better believe this is the UPS store for me! Thank you, Dave, and to all of your staff!!
The place was very busy but everyone was very polite. Leo helped me and was as professional and courteous as he could be. I’m definitely a big fan of Leo and this UPS Store.
Andrew was really great with notary. Would 100% recommend them. Best customer service
Quick friendly service by Andrew.
Oh my Gosh. I had the best experience with Dave!!! I was feeling really down and because of Daves friendly, professional service, my whole mood changed! I am a RN and customer service is so important to me. Dave was perfect and if I could give more than 5 stars I would! It was the best experience. Thank you UPS,and especially Dave. Merry Christmas! God bless
Laken is FANTASTIC!! She went above and beyond!! Absolutely amazing!!!Thank you! :)I woke up to an alarming email and Tiffany was RIGHT on it! She even agreed to call me with updates!!!!Thank you ladies!!!!
Michael was so much help today, I had about a months worth of returns and thought for sure I would be his worse nightmare of the day. But, boy was I wrong. The lady ahead of me just totally berated him over a charge with Amazon. He totally handled it professionally. He did a much better job with customer service that I probably could have. He was very nice and professional handled my ton of returns like a champion, offered my receipt and thanked me for coming and to have a nice day!
Andrew thanks for making this a 5 minute at the most drop off of a printer I received by accident!! This is the second time I have drove 30 miles to a UPS store. And I Love going to this one. So easy, so nice, very helpful and I’ll drive it again if I have too.Thanks 😊
I have used UPS in Fuquay many times and always have a great experience. The staff is friendly and extremely helpful. The store is always busy but you would never know it by the attentive service given to every person that comes in.I was helped by David C. Several times with printing old newspaper articles and pictures for a feature wall. I was helped most recently Andrew. He greeted me Sincerely and was very helpful . This is the only place I go for printing, packaging, faxing & mailing .
I love bringing my copy, fax, print, etc. at the UPS Store in Fuquay. I usually deal with Andrew and I love that he never makes me feel like an idiot and seems to understand what I need even when I dont know what I need.
Went there for notary services on a title transfer on a private sale. The service rep there was extremely helpful in helping us understand what needed to be filled out and signed on the title. Excellent experience!
I showed up to the store in the midst of COVID-19 concerns with 65 identical packages to send off. I was lucky to work with Tiffany to get all 65 packages addressed and sent off. There was a line, but she was calm and very helpful during the whole process. She even somehow seemed pleased I was there. Great customer service!
I love this Store. Everyone is so helpful, friendly and patient. Mailing all of my important documents were fast. Thank you to the staff. Youre all so pleasant and kind.
Andrew was super helpful when it came to sending out a large document that could not be folded. He presented me with the options and I was able to save a lot of money. He was polite, professional, and quick with his service. Thanks Andrew!
I use this location to print my blueprints on their large format printer. Ive been going here a few times a months for a few years now and have always been impressed with the cleanliness of the store and how friendly the staff is. Travis has helped me the last few times I was there and he outstanding!
Travis was a huge help and support. He helped me in several occasions and was able to help me with my inquiries. He is very knowledgable and shared with me several options. I will always use this store due to his help and his ability to help his customers
I needed to send some medical masks for my mother, and decided to use their store here in Fuquay. I was leery to do so given the current state of the world, but the store was extremely clean and organized; the associate at the desk (Travis) was courteous, professional, and I could tell he cared. It was a quick, painless experience and I would highly recommend this store for any shipping needs. Will be using them for now on!
I noticed I’m not the only person that thinks this UPS store smells great! :) I have been here multiple times over the years but a few weeks ago needed several papers notarized last minute and Dusty was excellent in helping us during a very busy time at the store. He was very polite and helpful!Today, I visited the store and Tiffany was exactly the same way. Helpful, kind, informative and good to my children! Keep up the good work guys!
Andrew has amazing customer service. He was very helpful in providing service for the task I needed completed in a timely manner. This UPS store also smells good!
I needed to ship some collectibles I had sold on EBay that were going to different customers and Travis knew exactly what to do and it was the most cost efficient for me. I will definitely return and would recommend Travis if you like knowledgeable and friendly service.
I trusted this UPS store with my package from start to finish. If you want someone that has your better interests this location has it. Every single person in management I talked with Tiffany, Jessica, and Dave was on my side and they did everything they could to give me quality customer service. Thank you!
Had another wonderful experience at this UPS store. Andrew was extremely professional, helpful, and also a great communicator. I highly recommend this location for all your shipping needs.
Tiffany (nametags said store manager) was professional, efficient, pleasant. Think that store is in good hands. Great to see her leading on the front line.
They are so amazing! I had know idea how to return a item and Andrew was so patient and nice assisting me with my items getting them returned it meant so much to me! 😀
Andrew did a great job handling my shipping return. He was very helpful and informative as well as friendly. Thanks for all you do!
Experience was great with Andrew! He made sure I knew about all of the pricing options and made sure all of my information was correct on my package. Great service!!
Andrew did a wonderful job, was patient with me while I got my items together. I was in and out quickly. Very good customer service.
Went in just a few minutes ago and Dave was able to help me sort out what I needed to do and also kept me from running all the way across town!! I have been going to this location for the last 8 months needing several different things and they have always been nice, friendly and helpful!! Check them out guys you won’t be disappointed!
Thank you so much Travis for being so patient. I brought in a ton of packages going to so many different locations and you Manged through them very well good job. Will be back.
Excellent, quick service at this location. Definitely ask for Travis. Great customer service! This store has gained another loyal customer.
Ive always had fast and efficient service for dropping off UPS shipments. Scarlett helped me today, and she was cheerful and very helpful in getting my return label printed.
Always easy and convenient. I always get everything I need quickly and explained. Andrew was a great help today.
Excellent customer service! Very polite team.
Travis was very helpful with my package. everything came out just fine. i highly recommend this package store in the future.
Andrew helped me with a printing order and communicated with me to let me know my options and had my order ready quickly. He was very helpful and courteous. I will be back again for my printing jobs.
Andrew was awesome Excellent customer service and help me find the perfect envelope so grateful.
Andrew was a great help. Quick and efficient. Very professional and kind.
Great experience today. I walked in the door and was greeted by Andrew who followed through with my reason for visiting. Thank you Andrew for great customer service.
Great customer service. I needed a print and lamination job. Not only did they get it done, but they went the extra mile and changed my format a bit to make it look way better than I had it. Thanks guys! Good price too!
The Fuquay Store is always bust but the provide the best service everyone I go in there. Andrew is especially helpful and friendly. Always makes the experience better.
Andrew quickly greeted me and took care of my return w/ a smile. Quickest in and out I’ve ever had. Thanks Andrew!
Im high risk for getting COVID-19 and very concerned with entering stores. I called and spoke with Travis and he said to call the store when I got out front and he would come to me and get my package I had to return. He was so friendly and even came back out with a receipt for me! They always have great customer service!
They are always polite and very helpful especially Andrew. Convenient location and fast in and out. They even adhere to the wearinh of masks. Hats off to the whole team.
Andrew So nice and helpful and patient with me while I had to find the return label. I really enjoyed this store and the staff were very friendly and helpful.
How do you go from $4.50 to $5.72 per page in only 1 week on printing a set of 24x36 blueprints? 6 pages and a permit card cost $42.00 now... Even showed them my receipt from last week. I will need to find somewhere else to print blueprints. WOW
Super fast. Super friendly. Andrew had me taken care of in less time than it took me to walk from the car to the store!
I use this store frequently for various shipping and printing needs and the staff is always very prompt and helpful. Andrew provided quick and friendly service!!
Very appreciative of Andrew’s help answering questions and making the process of a quick return even more simple than it already was - thank you!
This store smells so good and they really do do everything! Travis is so friendly, helpful, and knowledgeable. Everytime I go there hes a pleasure to deal with.
Warm welcome by Andrew and he assisted me all I wanted. My pressure to meet such a wonderful person with compassionate.
The staff is friendly and efficient. They are patient helping customers with Amazon returns which makes the experience easy! Andrew was a big help!
First let me acknowledge the scent of the store and neatness of this store. Dusty served me with such an enthusiastic attitude about helping me get what I needed done. He gave me excellent service, and flyers for my husband’s business. This store is blessed to have him on staff!
I live in Fuquay and have been visiting this location for years. Ive always had good experiences and have been pleased. Recently I came in to have something notarized and faxed and Travis helped me. He was very knowledgeable and helpful with my notary ppw.was also very friendly and
Awesome andrew did a great job!
I came in to have my passport photos taken and mailed off and Travis was of great assistance. He was very friendly and helpful
Always friendly & very helpful! Great location & convenient! Andrew is a good contact & very helpful.
I needed a large logo printed but the file I brought in the quality wasn’t very good once it was enlarged so Travis took the time to find a higher resolution logo online for me and it turned out great!!!
Andrew was great helping me get my package ready for shipping. I love this store. Andrew was awesome.
Scarlett helped me return my spectrum router. She was very nice a fast. She answered all my questions and made all information clear about the return. 10/10 experience
Staff are kind and very helpful. They always help me packing the box and add extra tapes to make sure the safety.
Nice place to have a mail box if you need a street address. Every time I go one of the workers say hi. They are very helpful.
I go to this location frequently for all my shipping needs and Travis has always been very helpful. So thankful to have a friendly face to see when I go here.
Perfect service👍🏼 I go to this location often and Travis has been very helpful with my shipping needs.
Great experience. Travis was a great help, and I recommend this location because he was extremely helpful and polite.
Came into the store to ship something I sold online. Travis did a great job with the packaging
Wow, Andrew was so patient with me. Everyone was very helpful. Love this place
Great location, my go to delivery store. Andrew and Travis are friendly and always willing to help and go the extra mile!!👍🏼👍🏼
Wanted to say “Thank You” to Andrew who helped me this morning!! He was wonderful and so considerate of my bad hearing.Great UPS associate!paula atwood
Excellent service, Travis is always super helpful when I need to send my packages out!!! Best UPS store around
I was pleasantly surprised by how nice this UPS Store is! The employees greeted me as soon as I walked in, the store smells really good (I know, strange but I noticed it right away) and the employee who helped me went over different options for my international package. So much more helpful than the Holly Springs location - I will definitely be back!
Tiffany and Andrew at the Fuquay-Varina store were beyond helpful today. They helped me ship 20+ packages right before they closed and were so patient and kind. Appreciate you both!!
Love this store. Friendly staff. Andrew knows his stuff!
Great process with the return codes. Andrew was very helpful!
Had a bunch of amazon returns to do Travis made it super fast and easy
Very professional, fast and easy. Andrew was really helpful!
Andrew was extremely helpful. I was in amd out in 5 minutes. No long line or waiting forever.
We value having a safe place for mail and packages to be delivered so we have peace of mind when they are delivered. The text alerts when mail is received are helpful and save unnecessary trips. Thanks to Dave and his coworkers for consistent, friendly, professional service.
It’s very important that all UPS customers realize the UPS Store is considered a 3rd party vendor to UPS corp. What this means is if you have insurance claim with UPS Corp underwriter (Crawford) they only pay max $1000. I run small business & ship small expensive items regularly. The insurance underwriter only pays full claim over $1000 if you ship from UPS Corp location or driver, not UPS store. For example, Raleigh NC only has one location that meets this criteria. The UPS Store has no authority, you may as well be shipping from Granny’s shipping center. UPS Store should be required to inform customers shipping insured packages that they are third party vendor & not accept insured packages over $1000.
Dave went above and beyond to help me get invitations printed today! We are here after evacuating from Florence and the previous invitations were ruined by flooding! He was very delightful and happy to help me which truly meant more than he will know! He deserves more than 5 stars. Thanks again!
Andrew was very good at what did he help me with printing a document it was very and it was fast and I thank him every much
Andrew was great. Return process for a pair of shoes i didnt want was quick and easy.
Great service plus quick and easy
Andrew was SO helpful! He made my return to Amazon easy and painless!
Andrew helped me out a ton, had several returns and he helped me a great deal!
Andrew scarlet and Travis were great! I use them for all my shipping needs