When I got there, only 2 agents were available. Both were evidently working with customers. I was the 3rd person waiting in line. After Id been there 15 min. one gentleman said he had to go to work just needed to drop off a set top box. They refused to help him because one customer was getting a new phone and they were having some issues getting her set up. Evidently the other customer was getting new service and his agent had to swap with the other one because he was not familiar with how to gain access to the package wanted. So he left, not happy to say the least. The other person in line was also wanting to return/swap a set top box. I just needed to pay my bill. After another 10 min of waiting, I tried to use the payment system and it wouldnt recognize my account. I tried another phone number and finally got access to my account, paid my bill, wished the other customer good luck and left. Im having to pay my bill at the service center because after 4 months of trying auto pay they never got it to work correctly. When our contract runs out Im probably going to switch to Dish Network, especially if I can get the ID channel Comcast dropped last year. Just not pleased with this service at all.

So they did maintenance in my area which was suppose to improve the quality of the service according to the notification from my xfinity app. This was more than 2 days ago and my service has been down since and its going to be another 5 days before they get someone out here to attemp to fix it. Now, I have had comcast for years and its never been this bad. Honestly considering switching my internet service.Over a week without service, probably wont give me a credit to my bill and will likely even charge me for the technician as well. I know how this goes.

Terrible costumer service. They send you to an automated message and expect you to go online to resolve your issues. Can I speak to an actual Person and one that speaks fluent English.

Horrible experience here as always. Very unprofessional staff. They act more like petty teens with attitudes than customer service representatives. Went in to exchange a defective cable box and was refused service because one of the workers heard me tell my mom while waiting outside to go in that I did not like the local store because of previous issues with their inability to provide proper service. I was told by a so called adult that I since I didnt enjoy the previous service I could just go online

I do not hate this place I love this the best internet service going thank you

The internet is 2 different signals and i appear to be paying for both. One is not my signal at all. Cable, ..we own 1 small blk box but they continue to bill outrageous bills ordering us to pay for them. Ive called,..visited office and requested a tech to our home. No response and upon visit, the service was horriable and no help at all.

I had to go to the service center 3 days in a row because the system was down for 2 days.The line was out the door and only 2 people behind the counter. The lady who helped me was very friendly and helpful. I give her 5 stars

Worst help that I have ever gotten in my life I have talked to five different customer service agents and nether one can help me activate my wifi box

I love the service, but they have some rude people who are very rude and they act like they own the place, in the office in Gadsden. I prefer to do my business with the people on the phone, they are polite and respectful. They are very helpful.

Internet service is always down!! Not dependable service. An agent does not return your calls half the time. This week I have hadInternet problems for 3 days. Lip service is all I get. No permanent resolve.

Great pub grub and atmosphere. Best of all the downtown restaurants in my opinion that are reasonably priced

I keep getting disconnected and my amount changes and I have only had cable for 2 months. And yes my bill has been paid. Worse cable company in my life. Cannot wait till my family moves here and I go back to directv. Horrible service, insane prices.

Just moved a week ago the day before Christmas. Obviously, my belongings are still in boxes. I mean I have spent the holidays with family. The technician comes out throwing bags and boxes determined there was a specific cable he needed. Instead of asking us to move things he starts making comments about how things are piled and would be informing my landlord. Then proceeded to hook up the internet. It was all unnecessary and I am sure they have had people move into the town before....or am I wrong? Highly disappointed!!

Very helpful.

Easy parking, but having a single line for service and payments made for very slow service. Place was clean and everyone was nice.

The Company tells you to go to the store where they can issue credits and issue new promotions. This is simply not true, they have not been trained to do any of this.

Comcast is great... 100% better than charter.. Service is excellent..

Very helpful at the counter.Will take time to explain things.

You expect to raise your bill every year. Customer service is not not good, very rude. Too much hidden fees and that taking advantage of the opportunity because people have not much of a choice.

I, wasnt able, 2 get da service, I needed, do 2 someone else, used my name, without my permission. If only, they can meet me, half way. Until then, I m not going 2 give up. Theres a will, there way it will be RESOLVE ECT...

Just lost a customer. They performed a sweep in my area and told me I was getting channels I wasnt suppose to, but had been getting for 4 years. The channels they left me with would be fine, except I am not allowed to view the HD equivalent channel. In what world is that right? Now everything has a four inch black bar across the top and bottom of the screen. The conversation with CS went like a bad hostage negotiation. In order to get the channels back, I had to sign a two year contract, at a higher rate or pay 140 a month. Like I was going to pay that for reruns of Law and Order. Nope.

I actually love Comcast.. I’ve had it years also so had my family.. but today they have pissed me off. Within three weeks I’ve had a transfer..when I moved they pulled an old bill of 655$ charged me 699$ to have my service restored.. I paid it and they lied to me and said they coming to hook up my equipment.. well so said the tech that I talked to, to make sure my money posted on their end!Then not to mention a week later I received an 126 bill! Which was paid. Then a week later my service is blocked by a credit bureau! I work Monday they Friday, and they want me to come into the office to prove myself! When I’ve had cable for over two weeks now! It’s so frustrating dealing with them. I’m surely leaving, I’ve never in my life been so upset to where I’d write a review!

I went into Comcast the other day because I was told by someone from customer service that my box needed to be swapped out for a new one. Mine was an older version and was continuously freezing up and having tile lines across the screen. As I go in there was 3 women there, one was helping a customer and the other two were having a conversation about what they were wearing for Halloween. No one was in line. So I come up to the first window and say hi and she stops me dead in my tracks and says I will be with you in a minute. So I step back and wait while she finishes her conversation with the other employee about what costumes they will be wearing for Halloween. When she finishes she says, Can I help you? Then proceeded to argue with me about what I was told by the person I spoke with from their 1-800 number! She was only worried about me upgrading to some new package. This is very unprofessional and uncalled for. This almost caused me to cancel my service with Comcast because I will not be treated in this manor! Im still considering swapping to dish or someone who will appreciate a loyal customer. Would not recommend anyone to use Comcast!

Mrs leech was very helpful. And informative

Terrible internet. Terrible WiFi. Terrible customer service. Wouldn’t recommend to anyone.

I had to wait for about 10 to 15 mins. Only one person working the window. But once I got to the window she very nice and helpful.

Kiosk in lobby fast and efficient. I was in and out 5 minutes.

Poor quality, will never fix their own mistakes, rates constantly change, poor customer service, and our local Comcast store is just randomly open whenever they decide.

The Comcast Service center in Gadsden suffers from an anemic support from the parent Company. The service center has not had a remodel or enhancement in twenty years, and the community suffers as a result. Comcast has a virtual monopoly in Gadsden and has taken for granted the patience and kindness of the community as it continues to increase its rates for fewer options. This is not how Xfinity operates in other communities. The leadership at the Service Center should be replaced, and the employees re-trained with a complete overall of the physical plant. The parent company has more than enough resources to accomplish this in Gadsden, and should not take their monopoly for granted. This is 2017, not 1997. The customers would gladly choose another cable provider if they had the opportunity.

Customer service = terrible.Make sure you have plenty of spare time and patience if you have to go up there or call in a complaint for any problem you may have. Some of the staff is not nice.Comcast - Gadsden, is known to jack up the prices and take channels away. Im so glad we moved into a different area and no longer have to use them.

Customers Muslim women name Bernie very kind and make sure you understand everything I give her a five star she works in the Gadsden Office

I absolutely HATE Not being able to speak with a local representative about my service. Even the phone number listed is not a working number. Sorry people, You have decent LOCAL employees that represent you well, and I have to give you ONE star, But if I could it would be NO STARS FOR YOU!!

Only thing they were interested in helping was me out the door. Everything I asked I was told to call Customer Service

I have no idea why the City of Gadsden would bring such a shoddy service to their citizens. They charged my elderly father $50 to change a piece of their own equipment that went bad. Their equipment is not plug and play like the rest of the industry, you either have to buy a kit to set it up or pay a technician to install it. MY problem with them started back in December of 2017. It was so bad, they comped me the pay channel of Showtime indefinately. Then this past week, I get a email telling me they are going to start charging me for it. So they have no problems going back on their original agreements. When I called Customer Service, they intially agreed to leave it on. Then a month later, they changed their mind. Again. Nobody wants this service because its gotten too expensive, especially for the average household in this area. But the City of Gadsden doesnt care as long as someone is making money off the contract.

This office is closed as of October 31. Next nearest is Huntsville Alabama. Poor customer service from Comcast gets even worse.

I have Xfinity and was lied to by the company. I was told I would have all the sports channels and found out I dont. During a football game I was watching, the network changed channels and I didnt have access to that channel. To top it all off their customer service dept. Is closed. Ive never heard of a cable companys customer service not being open 24 hours. They suck do not get their services.

Office is Closed. Opens on Thursday and Friday.

Only gave 1 star but really deserves 0 star. Most of workers are rude not friendly and entire Comcast service not worth what they charge.

Comcast has absolutely the worst customer service I have ever experienced. Im not going to waste more time going into detail. If you have any other option, take it.

Small building. I went in before the morning rush and still got out after everyone. I went to the window and the cashier took 5mins to find my account. After that ordeal, I was told to go to the kiosk to make payment via debit card.The did have a Rep assist people with kiosk machine. But took the greater part of the morning to complete transaction. Not happy.

The telephone number published in the book and on the internet does not work. Apparently they do not want you to call for help on Saturday before they close. I tried at Noon and the phone would not ring. Very POOR!

Two people in front of me took 20 mins to solve the there issue, if you need to do aomething with a buisness account forget it

Pricey but have really good internet

Comcast or xfinety tv . look at your bill statement make sure they are not adding extra charges to your monthly statement. When you take back equipment chances are maybe a year later they will try to bill you for the equipment saying you didnt return it. Like you could use it when you discontinue Comcast service. Thats why Comcast has a bad customer service rating. When you call the toll free 800 number you cannot understand the sales rep.person they talk in a foreign language but toward the end of the sentence you can plainly hear them say do you agree with that. Thats how they get you to buy more or agree with something that you could not understand .they need to put someone on the phone that speaks English plainly.

Great Deal! Great Service. Three in one! Love it all!

I am so frustrated. They keep telling me one thing every time I call them but the bill never matches what they tell me. Then I have to call about that and its the same cycle all over again. To make matters worse, cable got so expense I called to downgrade to a lower package just because I couldnt continue to afford how expensive they are. It was then, that discovered that i had been PAYING for a higher package than I had been receiving for ages. They did little to help me; gave me a promotional rate for one year. There is no way that will compensate for all the time I overpaid. Then, when I got that bill, it wasnt what they told me it would be. Always like this!!!

Still overcharging their customers different prices the same services theyre swindlers

Rude, lack of knowledge of products, I now have a 140.00 credit because they charged me too much. And the list goes on...

This is where you go to learn how much a monopolized internet market costs consumers. The staff are willing to work with you as much as they can but when a corporation wants an arm and a leg for internet while theres no alternative then theres not much they can do.

Horrible customer service!!! Long waiting times along with constantly being transferred, not to mention the overpriced service. Wish there was a better service provider around. Tired of the monopoly of Internet market.

Theyre great if you dont mind high prices and your internet going out for several hours every few days. Thankfully, its near impossible to reach a real person by phone, so you dont have to hear them give excuses for their crappy service.

You can get cable, internet, and phone here

Has a faster bill paying service but prices are over the top for cable TV.

Never have had any trouble out of Comcast. Sometimes its how you yourself talk to people to what response you get. Great Company

Josh is the best customer service guy they have hes super friendly and works very hard to make sure everything is up to par

All people are rude there. I think the name was angela and brianna before that. Not helpful and there seems to be a race issue. The black think they can be rude to the white there. We are all equals but they dont treat you that way. I wont have comcast again because im not going to pay a company money and them not respect me because im white. The black girls think they can treat you however they want they have no boss onsite and to file a complaint you have to call a 1800 number. Not pleased and wont be back until they have someone with some respect!!!! At andt/ direct tv where are you?!

They gave me the wrong equipment now I have to go back I upgraded my service so I need another box they gave me the wrong one I needed a DVR box they gave me a basic cable box but I can say this I made a phone call and Comcast Xfinity gave me a $10 credit so they did help me in that way

I luv Comcast,but hate their prices

E-services Fair pricing at supposes Fair. Given Etowah County your options are limited to cable service so its your only option

Very helpful. Like Saturday service.

Went on 7/17/20 and the Lady at the front was very rude

Really helpful. Replaced our equipment no problem.

Had a horrible experience had to take 4 men to bring out 3 boxes. And not to many choices..and does not provide the all three deal .phone tv and internet in my area. And its on top of a MTN.

HORRIFYING. They destroyed my office doing the commercial install. Damaged an antique carpet, broke ceiling tiles, made holes in walls, left splinters and fiberglass insulation all over my floor, entered an office they were not supposed to be in and left it a mess. Large splinters, broken walls and tiles, damage to personal property, huge mess, My business had to be closed, could not allow employees in or public due to splinters oughand fiberglassCalled 11 times, still cant open my business and no return call yet they promised to several times. Im out a full day of business and heading into second day closed, plus its going to cost a fortune to fix and clean

Brianna. Customer service was great best personality, very helpful

It was closed call the toll free number on the door

She was so sweet and very helpful

Poor customer care .Rude customer service .direct TV might of been the way to go if there any better.

Can be slow at times most of the window people are nice but just try not to call customer service they really arent helpful and yes you will have to pay 60 dollars for a tech to come out if you cant fix it yourself

The customer service is getting better.Thank you Comcast.

If we could only get rid of all these music channels and replace them with movie, or discovery channels. Why are we paying for all this music we dont listen to ???

Worst people ever they came to hook up our Internet the guy said he had to go look at something up on the hill. He left he never came back. This is unacceptable service!!!

The wait was short. Service was quick. I was exchanging a bad DTR cable box.

My current situation with Comcast is enough to make me want to pull my hair out. Ive recently moved and need to transfer my internet services. My transfer was held up due to billing placing a block on my new address because of a balance left by a previous tenant. I promptly drove to the service center and supplied the representative with my lease agreement, drivers license, and social security card to prove that I am indeed a new tenant at this address. I was told to call 1-800-COMCAST today to have a service ticket produced to have the block lifted. I called this morning, as instructed, only to find out that the representative I spoke to on Saturday only needed to press a button to lift the block to make my new address servicable. Now, Im looking at another 24-72 hour wait. I have a Roku for my childs television, so, she is unable to watch her favorite shows. More importantly, I have a nurse licensure exam quickly approaching that Im not able to prepare for. I am beyond done with Comcast! I hated to give them 1 star. They definitely didnt earn it, I only GAVE them the star to be able to post my review.

I have been screwed over by them twice now. Both times they have charged me for not returning a box. Both times I did return the box. The first time, I suppose it was my fault because I didnt keep the receipt that I got from the local Comcast office. Not that anyone at that office made me aware of the fact that I would need to keep the receipt in case they didnt do their job and log the box as being returned. So I bit the bullet and just paid for the box. The second and most recent time, I received an HD box in the mail and after connecting it I realized that it didnt have the DVR option on it that was supposed to have been on it. So I took this box back to the same local office and asked them to swap it out with a box that did have the DVR option on it. The girl at the counter swapped it out for me, she took the HD box from me and handed me a Composite (they say its the same as HD) box with the DVR option built in to it. She didnt give me ANY paperwork with the box and I ASSUMED since I was just swapping them out that I didnt actually NEED any paperwork. Now that I am moving from my current house I decided to (temporarily) cut off my Comcast service so I could save a bit of money in between the move. So I took the Composite/DVR box and two other regular TV boxes and turned them in to the local Comcast office and I actually got a receipt for turning them in. Then the lady said to me, You have one more HD box, where is it?. I told her exactly what I stated above about swapping them out and not being given any paperwork for swapping them. She said that there was nothing she could do about it other than log it in to the system that I didnt return the HD box and that I would need to call customer support to get this issue straightened out. Well about 3 hours of phone calls and several facebook messages back and forth with Comcast technicians and other various support staff I am no closer to having this issue resolved than I was when I talked to the lady at the local Comcast office. Needless to say, I WILL NOT be paying Comcast $500.00 for a HD box that I swapped out 3 years ago for the right box they should have shipped to me in the first place. So because I am going to refuse to pay them for a mistake that THEY made I will not ever be able to get Comcast service again unless I pay it. So I think I would rather use DirectTV, which from what Ive seen is better than Comcast anyway. Plus, I could guarantee that DirectTVs customer support is easier to deal with than Comcast. If Comcast doesnt resolve my issue, to the point where I dont have to pay them for a box I only had for a few days, then I will never do business with them again. I will also start suggesting to my customers, friends, and family that they shouldnt use Comcast either because of their mob like techniques and business model.Update: I have had DirecTV for three years now and I have not had any issues from them the entire time. My bill has remained the same and I get more channels for the same amount of money. Glad I made the swap.

Service center personnel are good but the company is a piece of feces

Exelent services I love Comcast

It asks what did I like about the service??? Absolutely nothing!!!! We live in an area where only Comcast gives service and its slower than dial-up! Dont plan on doing any online classes using Comcast because it will drop Internet and make you fail your tests!!!! I hate Comcast with a passion!!!! After telling Comcast you are filing with the BBB they bend over backwards and up your internet and it works PERFECT for 6 months, after that it goes right back to being crap service!!! Then after paying for the top speed internet they provide and calling everyday to reset modems and having countless service techs say its fixed a manager from overseas tells me my box doesnt hold the amount of mb my service uses!!!! WHY HAVE I BEEN PAYING 120 dollars for something that doesnt work?? I have a service tech coming tomorrow, if he doesnt fix the problem Ill be taking my box to Gadsdens office and smashing it in front of the employees!!!!!! I would rather drive to McDonalds and use their wifi then pay another penny to this trash company!!!!!!!!!! And will be filing AGAIN with the BBB!!!! I HATE YOU COMCAST!!!

They are the highest priced internet providers on earth. 114.95 for 50 MB. 35 miles down the road Cable One charges only 59.95 per month for the same speed. Rip off!!

They dont even know if they can service talladega. Oh let make a ticket to see.

Great people 👍❤️

Good service the day I went. Albeit the lines usually take forever.

For the most part works but there are times that we pay for internet and dont have internet access

There was only one person at the counter with 9 people waiting.

No choice

Very fast service... friendly Representatives

Bad customer service seems to be what Comcast is famous for.

There customer service is terrible and there price is to expensive for what few channels you get I wouldnt recommend them to anyone

The staff is very helpful and courteous.

Anytime in having trouble they are always very curious and fast in fixing my problem.

Very bad internet service much rather be on a dish, put in a request several times got no response. They were scheduled three times to come out and fix the wire coming to my house Im still waiting,

I wouldnt give this place even one star if it had that option ! Weve paid the $100 connection fee plus an extra $60 on top of our first Internet bill for an installation fee and sense weve gotten the Internet it doesnt work 95% of the time. It is constantly going offline and freezing. What is the point in paying the extra bill when we cant use it ?! I will never recommend this company and will be leaving it as soon as we find another provider!!

Poor customer service, the old lady that works there is hateful

Rude if any customer service at all and very rough parking area. Unsafe

Cashiers always not busy yet a line a mile long at the kiosk.

Costs too much, but service is great

The@best@store@in@usa. Love@you@guys

They charge too much

I hate Comcast with a passion too. They are horrid!

They have disconnected the phone and it is almost impossible to get a live person on the phone. They need to change this. Ive ordered Internet but may cancel if I cant get anyone to connect it. I am a widow and need help with it. I hope they see this!!!!!