This is a tough one because of all the negative reviews on Yelp about special birthday orders. In this instance it went our way. If asked what your mothers favorite flavor of Cake, Ice Cream, Cookie, or meal, could you match her answers exactly? I couldnt. This brought out a questionnaire for my mom, and a quest to find Chocolate chunk cookies combined with mint chocolate chip ice cream. You would be surprised how many of our favorite local ice cream places just open a box and take out these products made at a co-packer.BR came through with custom made orders.The item was made correctly as ordered. Heres where it went a little sideways. I think there might have been a slight language communication barrier. Nice owners, but she thought I said 10, not 7. Then she was not happy with the employee she tasked to do the job. She had double scooped the ice cream. Way to much. The owner was very happy with the order, and gave me everything for the price of 7. She said they do not have a veterans discount as noted on my order, but invited me back the next day(Veterans Day) for complimentary coffee & donut.It worked out for me, and my mom was pleased.

This establishment and honestly, all Dunkin franchises in the city, need to be closed. All ran by the same type of people who do not train their employees, does not care about their food quality, and have terrible attitudes. Asked what ice cream was available and this man rambled off the ice cream flavors faster than Ive ever heard a normal person speak expecting me to understand. I just settled for the one flavor I could make out and was met with literally THE tiniest one scoop of ice cream Ive ever seen. And for 3$? Train your employees to have some competency in their job or dont own an establishment in general.

Fast friendly service, this where we get our ice cream since moving into Gahanna.

The Nutty Coconut ice cream was amazing and the lady that helped me was a sweetheart! Will definitely be back next time Im in the area

Arrived with a coupon I got for donating blood. Handed it to the man at the counter who glanced at in passing and immediately said it was only good in California (the coupon says its good for 12 oz if used in California or another state that uses weight) when I pointed out that was not true he just said that it was not any good in Ohio. I got the coupon here in Ohio and it is in fact good here. The man was extremely rude and just blew me off. I recommend avoiding this place. the staff are extremely rude.

Associates are always friendly, my order was made as I requested. Love this location

Horrible experience! They ruined my daughters third birthday cake. I ordered online and left detailed instructions following their online order form. I used their drop down menu to select the special message and they even messed up the spelling! The colors were completely different from the ones I selected. To make things worst the attendant told me the spelling was off because Spanish is difficult ! Thats discrimination and lack of consideration for your diverse customer base. Especially when you have the Spanish option online to choose. The attendant also kept smiling as if that was going to fix the issue and told me next time you get a better one! There WILL NOT be a next time. I can understand errors, but not that many and I didnt care for his lack of sympathy/care. I requested a full refund.

More so the Dunkin donuts side but hey Google says its Baskin so lets go with it. This location is always friendly and helpful. They smile and greet you and are quick to have your order ready. Very refreshing to have quick service like this. Store is easily accessible with plenty of parking. I wish they had more seating inside as it sometimes is very crowded.

It sucked! Their attitude,, the sign stated they where open till 10:00 p.m. we got there 9:10 p.m.. We got are coffee and muffin set at a table. Then we where told were close need to leave. Add the muffins where very dry and we trashed then. I wont be back.

I had very good ice cream there and very good Donuts too.

Traditional scooped ice cream at Baskin Robbins was a sweet throwback to my high school days. Unlike heavy-soled plaid-accented K-Swiss trainers and fluffy scrunchies, ice cream is still appropriate for public consumption. The fare was a nice change of pace from the exotic offerings of Jenis and the higher price point of Graeters.

Great ice cream so many flavors, milk shake are one of the best

Took to long to order need more help there

Ice cream is always wonderful but even though door says close at 10 at 9:30 they ask us to leave they were closing. Not nice rude!!!

Clean place but when we went there they were not selling any icecream due to cleaning the Icecream freezer 🙁

Place an online order for an Ice Cream football cake and was promised a complete time of 3pm (order place 3days in advance) cake was not ready until 5pm and was also advised that I could pick it up and hour earlier than promised time. Also tried the new $2 snacks and the pretzel bites were hard as though they were heated up several times in the microwave and provided w/honey mustard for dipping sauce(😕). Staff was not too pleasant. Also the Baskin-Robbin is located inside the Dunkin Donuts so technically it should be called Dunkin Donuts.

Very friendly & fast paces workers. Very nice selection of ice cream & donuts...

Hung up on me when I called ? Then would not answer phone after I called back 4 times? This was at 8:00p

Clean and ice cream was great not enough people working

Clean and amazing staff. Always friendly.

One of the employees is always extremely rude! Id rather go a few extra miles to a different store.

Closed when the sign said they should be open.

Went through the drive through and was told they had 3 kinds of ice cream available and that was it. Went somewhere else.

Mango frozen yoghurt..yum!

Small amount of ice cream for the price. I got 2 scoops that were very small compared to what you would get at other ice cream places, only filled up about half the cup.

We got completely ignored at this place. After waiting at the counter for 3 minutes (where they looked directly at me and still ignored me) we walked out and went to Graeters instead. I will never go back.

Call before going to make sure they bend the flavors you want.

Love the ice cream

They have a lot of new ice creams.

Not many flavours of ice cram, stale cookies, very unfriendly staff

Always a great experience!!

Told us to leave after we got our ice cream because they were closing. It was only 9:20 and they closed at 10.

Nice coffee

Amazing cheesecake 🍨

Over priced, very small portions.

Service is great

Great selection