Was greeted right away. My primary reason for visiting to investigate a sewing and quilting machine and check out my option and prices.

They were very nice and helpful. Left feeling good about my purchase.

Love Galesburg Sewing Center. Went to a class today and had a wonderful time. They are excellent people.

Friendly, helpful staff, wide variety of merchandise.

Friendly and knowledgeable...what else does one need?

Love this store. Very friendly great customer service. Highly recommend a visit

Great vinyl prices compared to other places.

They do sewing projects and the class was fun. My embroidery machine I purchased from them us awsome.

Great shop. Friendly and helpful. Excellent service on many models of sewing/quilting/embroidery machines.

Excellent customer service! Everyone is always so helpful & friendly!

Unfriendly staff. Dont seem terribly interesting in helping anyone who isnt a regular.

Always very knowledgable and friendly.

Get rid of the old owner from hanging around this place and I will try them again. He screwed us once and he wont again. Went to price a 15 needle and he butted in on the sale person (new owner) and my husband and I just stopped and walked out.

Yea my machine is fixed and it wasnt my fault that was best part. Very kind and able to fix as I waited

As a small business owner, I do not make a habit of giving negative reviews for other small businesses. With that said....this needs done. I was in there today after spending time on the phone with Brother. They told me to go in there, drop off my machine and get the ticket number for my warranty since I didnt have my proof of purchase. The lady with the short dark hair looked at me like I grew a second head. I explained what Brother told me and she said They just dont know what theyre talking about we dont do that. I explained she could take it up with them, because that is what they told me and they are paying the repair bill. Anyway, I decided to tell her I think the needle might be stuck and that may be the problem and asked her if she could look at it. Here is the following conversation...GSC lady: What kind of needles are you using.Me: (pulls out package of needles that Brother told me I could use)GSC: Oh well that is your problem.Me: Ive owned this machine for months, Ive never had a problemGSC: well..you are using the wrong needle. (opens bobbin case) you must sew a lot because its filthy in hereMe: Yes, several hours per dayGSC: (goes to get expensive needle and inserts it) do you ALWAYS use a different type of thread on bobbin and on top?Me: no, I just put that bobbin in there so you could see what the problem was.GSC: You KNOW you dont use colored bobbin thread for embroidery.Me: Yes...again I just put that in there so you could see the problemGSC: Well, that is part of the problem, you are using a different weight thread on bottom than on topMe: AGAIN...I just put that in there so you could see the problem...can I just buy the special needles pleaseGSC: grabs needles, goes to cash register.At this point I decided to ask about digitizing software (lord only knows why, after she was so rude) and she tries to sell me a 1500 dollar software.....now back to dialogue..Me: nevermind Ill just keep sending it out for digitizing when I get an orderGSC: With your obviously limited experience, you really need classes before you try selling things.Me: (about to throttle her) pays and walks out...A little about me...Ive been sewing since 3rd grade. I do a lot of orders for sewing and embroidery. I do not have LIMITED experience. Everything I said this lady said something against to make me feel stupid, from having to beat denim before I sew it, to the spool cap that I used. This is a new machine for me, Ive only had it a few months. This doesnt mean I have only been sewing for a few months. I called Brother and let them know what a terrible place they have contracted to do their warranty work. It seems, according to them, Im not the only one who has complained. Next time I need warranty work, Ill go to Rock Island before stepping foot in that place again. She REALLY thought, after being so rude that Id buy a $1500 software program? It just so happens Im in the market for such a program but I wont purchase it there. I am also in the market for a more expensive embroidery machine, and I will go elsewhere for that too. Dear Galesburg Sewing Center...she probably cost you no less than $5,000 in future sales today. You should give her an award for being the worst employee I think Ive ever met anywhere.Amber Gavin

Great people very informative

Love the people and the store

Friendly ladies!