EXCELLENT experience with Brian Barnes at Classic Toyota in Galveston. I bought my ranch vehicles from Brian, when he was at another dealership, many years back. His service was outstanding during my recent purchase in Galveston. We did the entire transaction via phone and email. Brian made it easy. LOVE...LOVE...LOVE my Sequoia. Brought the vehicle in for its first service. It was an exceptionally easy process and the first time I had gone into the dealership. I am VERY impressed...They were organized...The service area and show room was minimal, no clutter at all. The entire place was pristine clean. I HIGHLY recommend Brian Barnes and Classic Toyota in Galveston. My entire experience there was exceptionally easy. Side note: Even if you are not in Galveston, Brian can easily handle your purchase wherever you might be located in the U.S.

Awesome Job...Great and friendly service..

Got this beautiful nugget thx to the friendly Eric Nicholas and savvy Terry in finance 2.66%! Suuuper smooth, easy transaction w trade and I was in the d-ship maybe 2ish hrs total with test drive. Plenty of time left to swing by Aunt Margie’s for fresh shrimp! Highly recommend ClassicToyota of Galveston!

On my third hour in the waiting area for a scheduled oil change. This had been our go-to dealership. We have purchased four or five vehicles here and have sent countless friends and family here for new vehicles but there will not be a next. The service is not even close to what it was. It has slowly gotten worse and worse. After not seeing any action in the service area for some time and my car not moving up in line, I finally went to the service desk to ask about it. He informed me that only one person is working service and that theyre recommending people drop their car off. Of course, this was after Ive been sitting in the waiting room for 3 hours.

We didn’t make a purchase here but Cavin was great to work with as a salesman. I appreciate his service to really try to help us but in this market we had to go elsewhere to find the specific vehicle we wanted.

Worst service! They will give you appointments for service but once you get there they tell you to wait for 3 hours so the “appointment” is pretty much pointless.

I wanted a specific model and combination of options. Sabrina Walker searched for over two weeks to find what turned out to be the only one in a five state area. Most salespeople would lose interest however; that dedication led to me having the vehicle I wanted and a successful sale for Classic Toyota of Galveston.Highly recommended!

Made a scheduled appointment a week in advance to have a simple service completed on my truck. Showed up on time and nobody was in service area. Waited about 15 minutes and still nobody. Sales staff could clearly see me, but nobody was called. Finally, after another customer went in and asked for help (something I should have done) a service tech came out. He had a nice demeanor and checked me in, told me it would be 45 minutes. Since I was the only customer there (the other customer left) I didnt think it would be a problem. I came back about an hour later and the truck was still being worked on. It was almost another hour before they finished the simple service. I left and then after driving about 200 miles my maintenance required light came on. We are on the road full time right now and have maintenance stops scheduled. Now I will have to drive a few hundred miles out of the way to confirm appropriate maintenance was completed as I cant be 100% sure. Im surely not going to backtrack to this center. This was the 5th Toyota Service center we have visited in the last year around the country and by far the lowest level of service. Definitely not the Toyota Way.

I brought my Toyota tundra in for a basic oil change and this cute skinny boy Chris came right up to me asking what I needed and helping me out on what I need. Also showing me any warranty fixes I needed for my tundra. Got to schedule for some. Josh was the mechanic who helped and changed my oil what a handy man. Highly recommended coming and seeing Chris the cute one

Sabrina and Matthew are the best at helping you purchase or lease a vehicle, Service Center is excellent!

Great customer service... Until they receive the money then all of the nice attitudes disappear and youre left to figure out all the details. They screwed me on a tacoma. Messed up the title and took forever to get it figured out. I specifically asked about features (locking differential) they told me the features all worked. When I got home after a 1800 mile trip the diff along with some other features wouldnt even engage. I contacted them and explained what had happened but no one would work with me or ever return my calls. Manager is very demeaning. Dishonest, money hungry and unprofessional team here at Classic Toyota Galveston. Not impressed.

Nice people, they dont hound you.

The service was fast. I was very pleased with the service.

Steve provided a wonderful car buying experience and I felt he treated me as he would his own kids :)

O man, where to start? First contact very professional and helpful. We made a deal in a matter of minutes over the phone, no stress, no negotiation, pure simple talk. They prepared all documents before we arrived. Not big size dealership but very calm and friendly. Sales process took maybe less than 10min. Big shoutout to Mr.Chuck Kaminky, Mr.Terry Newell and Mr.Brian Barnes on well done job.Thank you gentlemen! Marko S

Sales team was professional and willing to work and meet all of our our needs. I was in contact with four Houston Toyota dealers and after numerous emails and phone calls I chose this specific Toyota dealership due to their level of professionalism and willingness to make a fair and competitive offer for a new 2016 4runner. To put things in perspective, I have a Toyota dealership 5 minutes from my house, while this dealership is 1 hour away. Classic Toyota Galveston not only EARNED my business but gained a loyal customer. Kudos to Ryan McVay (Salesman), Dave Becker (Sales Manager) and Debbie McDowell (Finance Manager) THANK YOU!!!

Thank you for the good service

I was in there Saturday. Eric was amazing. He helped me with the best customer service ever. He explained everything in detail. Did not let me leave until everything was set. Best experience I have ever had. Just ask for Eric, he was truly God sent.

Great experience with this dealership. We met Eric who showed us around and had an idea of what I wanted and went to work finding the perfect car for me. This guy was very knowledgeable and courteous through out the whole process. We leased a RAV4 and couldn’t be happier. The customer service was excellent. I would definitely recommend Classic Toyota.

Andre was very professional and helpful.

I have been a Toyota costumer for almost 6 years I have done services to my cars in multiple dealerships around the state of Texas and it is the first time that I found a unprofessional  representative . This is the second time since I moved to Galveston that your representative Chris Hester have this type of attitude.Some costumer service training will be a great idea for him.Thank you.

So I got sold a 2014 GMC Sierra with 75,000 miles on it back in March 2020. For the first couple months it was great and fully operational. Now the issue I have now is that here we are present, October 30th 2020 and the truck has been in the mechanic shop for a week now. Customer service is okay but nothing from them of putting forth effort into finding out something for you. Responses from anyone will take up to a couple days, nothing is immediate as far as results go. If I would have know about the ins and outs of the truck I would have not got the truck here at this location, I would have gone to a different dealership not classic. Overall I’m not satisfied with the overall issues of my purchased vehicle. Never buying a vehicle from y’all again.

Erik Munoz was awesome. Extremely knowledgeable and took great care to understand my needs and help find me the right vehicle. If you are looking for a top notch dealership and salesperson to do business with, you cant find any better. Great store, great staff!

Drove in to make an appointment and they took care of me on the spot

Excellent, upfront, easy to understand service. They make you feel welcome and relax while you have any work done on your Toyota with reasonable prices comparable to local shops. They will give you a ride around the island while repair work is done so your not stuck wasting time while they work. Over all pleasant experience all three times I have visited for work on my vehicle.

Easy going Atmosphere.

Always exceptional service. George is always professional in greetings and taking care of our needs

I really like this dealership because they treat you like their family. They were willing to get me the car I wanted with the price I was willing to pay. My salesman showed me all the “ bells & whistles” on my RAV4 & has given excellent customer service. I would highly recommend & love the Island vibe of the dealership.

They were so helpful and took care of me quickly! Definitely recommend going there for help.

Yesterday I went to Toyota service desk. I will give them 10 of 10 to all of them and Andre Epps at Toyota center. He alwas help me out with my car...For the Ford I want to thank all so Don, and Taylor in the Ford those two guy help me out a lot I will give them 10 out of 10.

Service performed is actually pretty good. The service department simply does not answer its phone and there is not an option to leave a message. Asking the operator to leave a message gets instructions to try to call back later. I have no choice but to take my business elsewhere.

Great people work hard to help you, Sabrina in sales, Michael Graves in finance.

Terry Newell took advantage of my grown son once he figured out that it would be easy to do. My son didn’t have the credit to buy the car. I had just spoke to my son on the phone and told him to leave the dealership and don’t let them talk him into signing anything. Terry took advantage of a person with disabilities and signed him with a loan shark not even a bank!!! Banks let you pay your car note early, this loan shark only lets you pay on the exact day it’s due! Now, I’m having to pay off a loan with more than 14 percent interest and I’m retired! This should be illegal to take advantage of a person with disabilities!!!! Shame on you Terry Newell and Shame on this dealership!!!!! We are all in a bad way due to COVID19 and I hope karma turns you into a better person!

Excellent service during and after the sale. Service Manager George B. Earns 5 stars every time - he takes time to listen, keeps you updated and clearly understands customer service. One of the hardest working people I know and he is a huge asset to this great dealership.

I knew what I wanted and would not except anything else. Colors, model, engine size, cool features, year. Cavin Scott said no problem and it was no problem. Do business on the island.Ill be in my 2020 Camry XLE.

The reason I gave 3 stars. The service was great, they replaced the part and communication was great, 5 stars on that part.When I received my car back after the service man just drove my car up, there was bird poop on the inside of my driver side car door and a substance of tar and Velvet on my car window, I had to clean this off after spending over $800 with them, 1 star on that part.Please step up your game, the card should look better than when I took it in, at least the same!!!

Fast Friendly Service, only took 30 minutes to get an oil change on my 2017 Rav4. They even washed the car. Areas that need work: They told me there was coffee and drinks in the waiting area, drink vending machine was out of order and the coffee was cold. There was no remote for the TV and I had to listen to Jeopardy for 30 minutes until my car was done. I even tried to download a remote app to love the volume, but they had the TV locked. No one talked to me. My lease is up in a few months and my son is looking for a used Certified Rav4. Just something to think about, I think I was the only customer in the store.

I want to get my tire fixed the long haired guy really dont know his name but he did a real good job of taking care excellent service all around thank you

Great place, and I trust them with my car.

Hey George, you are the most valuable asset in Classic Toyota of Galveston, always nice and kind no matter what.Is was a pleasure my last visit, I felt like at home. Thank you so much.

Had an excellent experience at Classic Toyota when we recently purchased our 2018 4Runner Trd Pro. Eric Munoz was our salesperson, he was professional, polite and made the experience the best we have had when buying a new vehicle. All the staff from the Sales Manager to the Finance department at Classic were friendly and easy to work with through the whole process. Top notch to say the least. If your looking for a new Toyota, I would strongly suggest going to Classic Toyota.

We got to the Dealer and the salesman John Pak was very Professional and help us to choose the right Truck.. Just great costumer service all the way around.. Thank you!!!

Good deal and well supported. We had to remind them and follow up on some details of the sale, but in the end we got the deal we negotiated. They have called us from time to time to see if we have taken our car in for scheduled service. Weve had a good experience here.

Great service thank u Drew!!!!!Got us back on the road to our cruise we sooo appreciate you

This is the best dealership experience Ive ever had. Erik Munoz in the Internet department was great to work with and this is the second vehicle our family has purchased from Classic.

Service prices are higher than other dealers. For example a standard diagnostic is $98.00 classic quoted me $135.00. Plus they sound very hurried on the phone as if you are wasting their time.

This is the best place to buy a car. Everybody was so nice and helpful. I went to several other Toyota dealers and none of them compared to Classic Toyota. If your looking for a car go see these guys. THANKS AGAIN CLASSIC TOYOTA!!

Horrible at best. I am not one to vent but STAY AWAY, fixed my vehicle without permission, had to call Toyota (Corporate) to get answers and had to pay double what it would have cost me elsewhere. BEWARE!!!

Went to the service department. George Budin Hagen is the best. He is extremely customer-focused and listens.

Fast and easy. Thanks to Chris

This place is not worth your time and money. NTB up the street provides much better customer service for the same price. While the service department’s mechanical work has never been an issue, their customer service is lacking. There have been several times where I have gone in for a basic service (ex: oil change) that took 2-3 hours longer than they quoted. One time, they ordered the wrong part for a service I needed which delayed me getting my car back by 2 days. The customer service tech was rude about the issue (tried to blame me for the mistake) and I had to elevate it to the manager. Most recently, they had a computer system outage in their new building due to weather. While this is understandable, they still had full power so they could have performed my oil change, tire rotation, and accepted cash payment. The customer service techs onsite were apathetic about turning me away and not being able to call in advance. I have tried to support this local business however don’t think they are trying to offer the right level of service to earn my support.Avoid the hassles I have had…either go to NTB if you must have service on the island or a Toyota dealership on the mainland if you want your car serviced by Toyota.

The new facility is great. The service advisor, George always follows through and keeps you informed.

Excellent service! Bart Dunn and Dave Becker worked with my wife and I to get the right vehicle for us and make sure we were happy with our choice. The purchase process was friendly, courteous, and painless. Ive purchased Toyotas from larger dealerships before, and the process was much more aggressive and painful. No high pressure sales tactics at Classic Toyota Galveston. These folks really know how to treat their customers! I will definitely purchase from them again and will recommend them to anyone I know interested in a Toyota.

So far so good! Very nice vehicle and friendly staff.

Everybody so so supper sweet. customer service is like wise as friendly and helpful as always. George is my service person. He has the passions with this old lady. thank you toyota for having service people like George.

The help desk and service desk here were really great. I normally have problems with service stations etc., but this place proves the exception. A little pricey but quality work by a quality staff.

Service department was excellent.Usually make an appointment for service but dropped in for oil change and was taken care of immediately.

Thanks so much for all the Great Help!

Great service staff that is very friendly and knowledgeable!!!

Excellent service. Always get me financed, bought 4 vehicles from them in 4 years...will continue to go back them.

Good deals friendly not pushy sales people.

Service manager was awesome. I just moved back to Texas after 34 years and he not only had my PriusV serviced, he washes it and transferred all of my CT records to TX!

Ive had to have some minor repairs/maintenance on my vehicle, and their service has been excellent. Service has been quick & affordable, and everyone was very friendly and helpful

We came from out of state to purchase a used vehicle we found online after talking to Sean. Sean and everyone at Classic Toyota was fantastic! They made it a easy and stress free car buying experience!

Sabrina is the bomb. Classic is my new place to shop for vehicles as long as she is there.

The worst service ever. They promised to make an inspection on my car in two hours, $200. They took everything out, checked, and told me it will cost me $1800 more to fix and replace some parts. I did not agree with them to replace the parts so I told them that I will drive my car to other service provider. They became unhappy and said I have to pay $100 more for them to put seats back. I could not believe what I heard and I was totally pissed off. Shouldnt they just return me the car as it is after the so-called inspection service? I again told them not to do anything. I would save this $100 since another provider may have to open it and check my car too. Seriously, if you go to a doctor for chest pain, the doctor provided you a $200 inspection service, after two hours, he opened your chest, checked, said you need to pay $1800 more, or $100 to close your chest, what will you think?

Took my truck in to get serviced and got a free carwash WOOT!!!!! but I always talk my car and truck here they treat us great

They were very nice to me there and George took care of my car. I would recommend it to anyone in the future.

Friendly staff great customer service. Highly recommend doing business with this place.

Best service for cars. How the people go to other private location to change oil and other maintenance work for car .I dont understand. When classic toyato. Is the only place. If u put the car 7. Am and u get it ready. In 30 minutes.woth most satisfied. And resonabl lower charge.

Small store. If they have what you are looking for great, if not other larger dealers have it in stock.

I’ve owned BMW’s, Mercedes, Chevys, Ford’s, etc and Toyota has been by far the best ownership experience, especially with the help of classic Toyota Galvy. They are so genuine, knowledgeablec and helpful, from the people on the showroom to the guys in the shop. I would recommend them 10/10.

Erik was awesome!..great experience!

Bad customer service, once you buy the car they wont care for the customer. They offer free car wash ... Good luck with that

After being beaten down by liars and incompetentents I bought my 2018 Tacoma base model access cab in red at Classic Auto sales and was quite pleased. Gullo Conroe-Fail Plano Toyota-Fail Longo East Fail Longo West, awesome and best price but logistically too difficult. After being lied to by Plano who told me the only truck like that is in Galveston but “there has been a massive flood and all their vehicles are stuck” I decided to only to find this was BS and they had the truck. I spoke to Sean Dunlap who got the deal rolling, we back and fourthed a little on the price until we were both happy, he lined me up with finance who helped me find an excellent rate then did the whole deal over the phone. I got a very good price, not rock bottom but very good and I got the exact truck I wanted. Brian Barnes the manager called a couple of times to make sure everything was going smooth, great job. At the end of the day, they met me half way between Galveston and my house in Willis and delivered the truck. Follow up has been excellent, informative but not annoying. I’m totally satisfied. Toyota builds a great vehicle but their sales teams really suck, bullsh!tters and liars abound. Classic was an exception and I would highly recommend them.

Both service advisors George and Andre are super nice and professional always a smile on their face and always trying to help and help me understand any issues with my vehicle

Friendly service clean neat dealership

I have the best experience buy-in a Toyota tacoma the young salesman name Ryan is great betty professional no pressure and he did everything Like he said !

The maintenance department here is awesome and the staff are very friendly.

My husband works here. And they really take good care of there employees!

Friendly, helpful staff.

Go to Classic of Galveston, when you really want to find out what wrong. Ask for Andre Epps

Awesome place.. Thanks Chuck :)

My Tundra I was changing the oil and called and asked about a part I could not get off. Ended up towing up to shop they took My truck and fixed it and. Finished my oil change. Very please I will back

Great service.

Excellent service and salesmanshipGood location

It was excellent

Forgot to reattach my air intake

Great customer service

Excellent and prompt service.

Mr Barnes makes it a true Toyota experience. Thank You

Excellent customer service!

Very helpful and friendly

Great experience here.

Excellent dealership

Excellent service!

The guys are nice but much more expensive than the others.

Terrible all around experience

Great customer service

Very poor service and careless people