Driving around with expired tags. They expired in September 2021. Its October 2021.

10/10 recommend. Made buying process way easier than expected. As a first time buyer, I liked the team, honesty & customer service. Got a great car with a great deal!

My family was needing a new car when our old cars transmission started acting up.Sheldon, our dealer, asked about what we were looking for in a vehicle and did infact bring the perfect one to the door. After a test drive and some paperwork we left in a Kia Optima much newer with lower miles than we were expecting.Being a certified vehicle, the interior was showroom quality, and prestine under the hood. A look over revealed brand new air filters, engine and cabin, as well as the tires.We couldnt have asked for a nicer car, or salesmen. Definitely worth taking a look around if you havent picked your brand yet, and this location pulls out the stops to make sure you are satisfied and safe in your new car. I highly reccomend them

Chris Peake sold me a vehicle in March 2021. I have called and texted about my ac bit no response. When he did respond he said he was sick and someone died. Gave him a week or 2 still no response. I showed up the dealership multiple times. First he act like he ignored like he didnt see or hear me calling him. Told me he would have schedule with service. I go in today July 2021 and they said I need an ac compressor but wont pay for it. I will not being paying for it either I was told bring back. Come find out he no longer works here. Channel 9 news I guess will help me better.

I was real impressed with a young salesman named Ben K, he was very helpful and super nice!

Please I repeat PLEASE do NOT TRUST this dealership… not only did they lie about my income to finance the vehicle .. my credit score etc was blurted out by the manager… this is a VERY pushy group… the car I chose was “not available” anywhere really let them tell it …special order would take 1 month ( long story short) I went to another dealership in Charlotte…not only did I get a better EVERYTHING my car was available within 4 days… it was a special order there as well… if you’re looking for peace of mind, honesty, etc this is NOT the place… nor is Ben your guy.

Was offered a cash price to buy my vehicle through Kelly Blue Book. Was instructed to go to Courage Kia to finalize the transaction. Manager drove the vehicle once around the building. When he came back in he had his assistant ask me what other offers I had and what my payoff was. I told her the payoff but I did not tell her my other offers as that was none his business. Even though I had a KBB cash offer in hand, he stated he would only give me payoff, even though he would not speak to me directly. I left & took my car to Carmax that same day and sold for $5k OVER my payoff and walked out with a check in hand. Would never walk in that place again even though I am looking for a new vehicle.

VICK R. @ kia gastonia is the absolute best...he made sure I fully understood the processs and explained everything before moving forward....THANK YOU VICK I love my new k5

Disaster! They advertise a transparent sales process, well I had difficulty seeing through the windshield. Beware of old time sales practices like back and forth from your sales associate to the sales manager. Ask why you have to spend an additional $1,795.00 for the maintenance and protection packages, which includes window tint, door edge guards paint and fabric protection, free state inspections and oil changes. A package worth about maybe $500 if you have your oil changed a lot. Of course if that still doesnt stop you ask why you pay a $799.00 document fee and over $500.00 to file DMV paperwork to register your new vehicle. You decide maybe your OK paying these charges, I walked out and didnt look back.

Went here on Friday, my wife and daughter looking at cars. The representative, Joseph was very pushy. When my wife said we were still looking, he said well, when you are serious come back and let me know. He had his name, number and personal email hand written on a playing card. The car they test drove still had pet hair inside. I would not suggest going here.

Victor was refreshing, I had a great experience with him and the Kia team. My experience was so chill and comfortable. Will definitely recommend them. THANKS VIC

I wanted to thank you guys for and amazing experience you made us feel comfortable and like family💝THANK YOU!!!! DAN/ GERRALD /CC /KARIE

Had an absolute wonderful experience! Victor was amazing during the whole process he was very helpful. Everybody there is super friendly and the customer service was awesome definitely will be back 🥰

If you are in need of a Kia, go to Courage Kia of Gastonia. Ask for Sheldon and tell him David from South Carolina sent you. I purchased a Kia last year and my salesman Sheldon was awesome. He gave great service and I would buy from him again.

My five star rating is for Victor Rosario. He is definitely the Sales Associate to work with at Kia of Gastonia.He went above and beyond to help me find find the perfect car in my price range.Go to Kia of Gastonia and ask for Victor. He`s our family car guy!!

Shop Elsewhere - VERY predatory dealership pricing; They rejected our cash offer of $1,500 OVER MSRP on a new Telluride and WE COULDN’T BE HAPPIER!!This resulted in saving $4,100 ON THE EXACT SAME TELLURIDE (100% BUILD SHEET MATCH) with only 6 days of delivery wait time.Take your time, call around about inbound allocations, and DO NOT let predatory dealerships like this burry you with negative equity, masked as “Market Adjustments” or forced “Dealership Packages”.You owe your family more.Don’t buy into the hype.Tellurides are all over the region.Tellurides continue to ship every day.

I love this place 😍 Especially Chris Peake he did an amazing job; he has definitely been a blessing to my family! Everyday I was worried about my old car breaking down and he assured me that I would drive off with a car and I walked out with keys in my hand! If youre looking for a car I definitely think you should try this place first! And be sure to ask for Chris!

Bad customer service, the sales manager was rude.

We went to look at cars as our other one was on its last legs. We managed to find what we needed with no trouble. Victor and Greg are very personable and nice. There was no pressure to buy and they took the time to talk first. It was a very easy going process. Thanks guys! We love the car!

I have never been more disappointed in a dealership before. In my experience after purchasing my car, the staff have been very rude and dismissive. I went to the dealership about an issue with my vehicle and I received no help. Instead, I was told to come back another time. I felt a sense of judgement from the staff as they stood there unwilling to move to help me. Instead of being eager to help they simply stood there even though none of them were busy.When you purchase a new car with them, they ask you to fill out a google review and in exchange they will give you a gift card. I previously wrote a great review. However, I take it back.Yes, the staff can be very helpful and nice when you purchase a car, but anything past that they truly aren’t. I regret buying my car from them and will never be back in the future for any type of service.

Great service department. Excellent customer service, dependable, and honest.

My experience with the service department has been nothing but the greatest. Quentin was very friendly & showed a genuine concern in helping me with all of my questions on fixing my dash lights. Excellent customer service. I truly cannot express my appreciation.

The experience was amazing here. Friendly environment. Not pushy at all and worked with us on price and helped us get out the door with what fit our budget!

A great experience all the way around then the entire purchase process. Victor was my sales person, he listened to my needs and found the perfect car for my needs. He was definitely 1st class!! The management staff worked with me to get me the best deal. Introduced me to the service manager, who I know after meeting him gave me confidence that I will be taken care of after the sale. I highly recommend Kia of Gastonia .

Victory was amazing he help me find the right car in my limit very understandable. very down to earth guy! shout out to victory on this sale.

Amazing experience. I was in the market for a vehicle and happen to be driving by, so I stopped in. I was greeted by Jonathan who took the time to find out what I was interested in. Of course, I didnt commit to anything as I wanted to see if I could get a better price online. Nicole is the Internet sales associate, she helped me, answered all my questions and when I showed back up, the execution of my sale was flawless. The sales manager came over, went over everything with me and I was in and out in under a couple hours. Forget the bad press these folks have had, people LOVE to complain. If you are in the market for a new or used vehicle, THIS is the location you want to visit.

Mike and Victor did a great job at helping us out. They made sure all of our questions were answered and didn’t just push us into buying anything but getting something that is a great deal and affordable. Thanks for your help

Garrett is a major help! He is great! Logan is great too! Love them all! Keep it up!

I am so excited about my new KIA soul! Thank you so much for helping make it happen Victor! You were awesome and I love your dreadlocks!!

Amazing experience!!!! I just bought a car from them tonight. The sales staff was extremely friendly and helpful. They took all of my wants and needs into consideration and got a great car at a great price. I HIGHLY recommend these guys.

Is always sad to write a bad review, but this needs to get done so other people don’t get scam. The dealer looks and feels very old, very disorganize. I decided try this dealer, first thing they ask you is to give all your personal data so they can try to sell you a car right away and not listen to you first. I show them the prices they advertise online and they said that is not the price (they said is the leasing price when it clearly said retail price)! They will try to make you feel you dont know what you are talking about even though I took prints of their own site. Moral of the story is for the dealer to honor the price is shown online and not to false advertise.

Dennis at Gastonia was amazing! Professional, friendly and not pushy or trying to sell me on something I didn’t want. He worked with me through the process and I left with a KIA Soul that is gorgeous!

This dealship has definitely stepped up the way they do business!Victor was my salesman his the gentleman too go to for professional, detailed information, an get it done job. Fred was my sales manager hats off too you as well.In addition I was not just sitting around for hours an I appreciate that, thank you.

Best car dealership I have ever dealt with! Best service department who price match! Affordable rentals. Staff always gives excellent customer service. Sales staff are respecful and actually try to give you what you want. I will go back when I buy my next car.

If I could give ten stars I would. Great service from Marvin and the other guys today! They really worked to get us the very best deal! I definitely see us going back the next time we are in the market for a new car!

Victor was amazing! He went out of his way to make the buying experience as easy as possible. Thank you so much for taking great care of me!

Victor was awesome. Very attentive and met every need we had. Would recommend him as the Best

I bought a used 2014 Kia Rio a year ago. Service dept. is wonderful but so many little things were going wrong with it, I was sorry I bought it. I decided to buy a newer, better one so I got a 2016 Soul. When I looked for the spare tire I was told they would take care of that. I have no idea what to do with a tire kit that I found. Looked for the CD player when I got home with it. No mention that it didnt have one. Also, had to get gas going home. Petty things, maybe, but important to a single lady.Marvin was NOT my salesman but came out to show me the radio and set it up for me. He was wonderful. I appreciated Marvins concern that I understood how to do it. Gave me his card and told me to call anytime I needed anything. And I will.

My experience At Kia Of Gastonia was great...From the GM, To Sales, To The financing. They all worked to get me the best deal possible!!. (Ask fr Victor 😉)

I cannot speak highly enough of this service department. I took my Sorento in for the first time on Saturday after being fed up with another chain just down the road. My appointment was for 2:30, and Roy explained the process to me in full and mentioned that if we couldnt get back by 4, he could take my card over the phone and leave my keys with sales. At 3:40 I tried to call and let him know we wouldnt be arriving until a little bit after 4. He said he would finalize my paperwork and call back in 5 minutes to collect my payment info. Little did I know, I did not have enough service where I was to receive an incoming call and could only call out. I tried calling once more and he had a line of customers trying to check out. (The ladies who answered the phone were also very nice. Sue is the only name I am able to remember though.) I didnt want to bug Roy while trying to finish his day, and since I hadnt heard back I assumed that he was still very busy with other customers on site. When I arrived at 4:30 he was still there wrapping up and mentioned that my phone was going straight to voicemail. I had no idea hed been trying to call. With all of this confusion (due to my own fault), I truly received better customer service than I have in YEARS! The folks at this location are so nice and helpful and I finally feel some relief knowing that my car is being inspected while they complete basic maintenance. I will absolutely be back to this service department. Thanks for your patience and great customer service!

They take advantage of widows and elderlyThey told my mom knowing she had foreclosed on house she traded in a car in excellent shape would have been paid off this month.They told her she could get this car she got from themFinanced.Now, she has nothing to driveVery mis leading

The New ownership has definitely made this place a great place to buy a car. Staff and salesman are awesome.

Victor was a very cool guy. He did a good job with helping me and was very professional. Look for him when you want that quality service.

I had great service here yesterday. I would definitely recommend this location to anyone. Great customer service from Brooklyn, Fred Brown and the Finance manager!!!!

Jacob is a great salesman! He put me in an awesome Kia Optima for the price I needed. A great car buying experience!

DO NOT WASTE YOUR TIME HERE! They do not keep there word and the quality of there used cars is terrible. Don’t be fooled like I was!!

The team at Kia was awesome! They took great care of me! Thanks Marvin for being an awesome salesman and helping me get into a reliable car for my kids and I!

Fantastic place to buy a car. They really will do everything they can to get you in the car you want for the price you want. Theyll give you a very good deal for your trade-in also. Ill be recommending Kia of Gastonia to all my friends and family.

Reuben was great! He took the time to help me look through their huge selection and pick the best car for me. The entire staff here was very helpful and friendly! Reuben and the staff made buying my first car much easier and quick. I would definitely recommend them!

My salesperson Brooklynn was AMAZING! The entire process was fun and easy. I will go back when the time comes and I will definitely recommend this place to anyone.

Steve and Marvin are great at what they do! Especially getting you in the car you want for the price you want. Great service, good people. I highly suggest giving them a shot!

These Guys Rock best service I have received in Gaston when dealing with automotive services. My search started from their awesome website where I find it easy to navigate and quick responses and Ken Myers the GM was wonderful to work with and funny by the way ask for the shoe shine guy stories its hilariously funny and entertaining while buying Kiaa I recommend this place to all A+

Marvin Chappell had the best way to show me the types of car for me and my growing family. He helped us pick the KIA soul that is very spacious and comes with 1 year road side assistance!!! Best deal I could look for anywhere in Gastonia.

I wasnt pleased. I came in asking to TEST DRIVE a car and I sat down with someone . Then he left and I waited a good 7 -8 minutes and a finance person came over ... I specifically said that I wanted to test drive a car and he kept trying to pressure me until I told him I was just here to test drive and didnt have all day . He left and a different sales person came over . I told him what car I wanted to test drive and he said Okay let me go get it and get a tag . Ive been to 3 or 4 other dealerships and it took 3 -4 minutes to get the car and the plate . I waited 15 minutes at this one and almost got up and left . While test driving the salesperson was nice . But when I got sat down another guy came over along with the sales person and we talked about the car, then it got to the point when he was kinda pressuring me and I kept telling him I didnt have all day . In conclusion, I wont be going back unless I find a really good price .

All for Jacob! Great customer service. No pressure. Fred Bowman will make sure the deal gets done. Very good experience!

Great experience. Marvin was our agent and got us a great deal on a Dodge Ram Truck! Thanks Marvin!

I enjoyed my sale experience at kia of gastonia. I saw the car I wanted driving by and stopped in and spoke to Marvin. He was determined to get me to drive it home that same night. All worked well and I am very happy with the car and experience overall.

Aug 2019 - In the days of modern, no-haggle sales experiences, Kia of Gastonia stills embraces the slimy, non-ethical methods of bait-n-switch. My wife and called ahead of our 1-hour drive to ensure we knew the final sales price of aTelluride listed on their website. After receiving a written price confirmation when we arrived, we waited two hours to ink the deal with the “Finance Manager”. He immediately tells us that the price went up by over $1000 because of a “mistake”. The only mistake was us trusting this dealership to honor their quote. These people are downright dishonest. I’d give them zero stars if I could. Run!

I had a great experience purchasing a car for my daughter!! Jacob, my salesperson, was very helpful and knowledgeable!! Thanks again!

Highly recommend this Kia. Victor was amazing. Took his time and is very friendly. Thank you so much for the help and my brand new 🚗

We did not purchase a vehicle. We were helped by A gentleman named Stacy Bice. He was very helpful and knowledgeable. He made us feel important and listened to our needs for our family.If we decide to buy it WILL be from your dealer. Thanks for quality employees like Stacy who care and know your product.Patrick

I have been a customer of Kia of Gastonia for 3 years now. Id say that I have been rather pleased for the first 3 years, which is why Im giving 2 stars instead of 1. However, I traded in my car for a new one, and am completely unsatisfied. I have been trying to follow up with my dealer for days, and have not received a call back for a solution! Worst of all is I spoke with a sales lead, and he basically told me that I signed a contract and I knew what I was signing. I wish I would not have traded in my car!!

Very clean, very professional, speedy process for those in a hurry. And since I needed someone who could assist me fast enough Marvin Chappell, was my guy!!! Defiantly a future recommendation, for friends and business associates.

Marvin was very helpful with finding us a new car. Great price, great options, and Great car! Thanks again for a wonderful new Kia! See you soon for our first oil change.

Brooklynn was very easy to deal with. She made the whole transaction smooth and seamless! Also, Travis was prompt and professional while closing the deal. A+ all the way around!

Today was awesome. I met with Joseph today. He gave me an awesome deal on a Kia Optima. He was very insightful and attentive to what I wanted and to what I needed. He was very knowledgeable about the vehicle. Joseph was wonderful Thank you Joseph.

Service Department is great, i have a Kia dealer 2 miles from me but rather drive to this location. Always keep you informed of what is going on.

If they hadnt changed their service manager, they would have received a 1-star rating. We are so pleased with how the new manager is running things. Keep up the great work!

Patrick and the rest of the staff there were great. Made the stress of having to replace my car. So happy with my new car.

We did our research and shopped a couple of dealerships before looking online where we found Kia of Gastonia. Mind you, we live in suburban Atlanta so we had plenty of choices. We are so glad we chose this dealer! They worked hard to get exactly what we wanted and then worked hard to get competitive rates for financing. We had a van to trade in and they gave us a very fair price according to NADA and Kelly Blue Book values. They even arranged delivery when the car is prepped and ready knowing that we live so far away.No pressure, no gimmicks, just honest business. By the way, this dealer has an A rating with their Better Business Bureau and we can certainly attest to that!Well worth a call and for us it was worth the drive. We will definitely do business with these guys again.

I had the best experience I met this guy Haiisen at the store and he was so cool and kind with me he gave me the best attention and he has the excitement to sell cars. I went just to look for cars but Ill go back to get one. It was amazing!

I called last night about a car and they said they would get back to me that evening, no one did. They did call the next morning and asked if I still wanted the car, I said yes and they never called me back . Sent an email asking the same question, they never got back to me . Worst customer service ive ever encountered from a car dealer . !!!

Kia of Gastonia was very good to me. I went in to purchase a used car and ended up leaving with a new 2016 Soul, and I absolutely love it!!! Very nice and courteous people.

If you need work done on your vehicle and an insurance company is involved, then I would HIGHLY recommend that you NOT use this dealership. Their claim handling process is very lacking. Its an ugly story so I wont elaborate, just take my word for it and find another shop to do your repairs.

Kia is a great place to work. Its a very friendly atmosphere all of the staff member work as a team to help our customer have the best possible experience her at Kia of Gastonia. We are here to help you find the car you need for your everyday life at a affordable price.

Saw a review that said warm family feeling - if your family stands by the car youre looking to purchase and smokes - then I guess so. Went to look at a (great priced) Ford Escape. Stated our needs, and was given the same pieces of paper over and over --- not listening to what WE needed. Was spoken to like I was an idiot by David (salesman), asking me if the other dealers have a used car factory. I thought I must be understanding wrong, and that surely someone would not speak to me like I am a moron (a moron with a M.Ed. mind you) - nope. He clarified. Do they have a factory at that dealership where they crank out the exact make, model and mileage you want????? ... no... but it is used car sales... cars are traded in every hour, my friend. We drove across the street and purchased a Ford Escape from McKenny Honda and had a great experience.

I was forced into a kia several years ago and just a few weeks ago went to get another one because it is my favorite car EVER!! I drive a sorento and absolutely love the new one even more. All of the staff in Gastonia bent over backwards to get me into the car I wanted. I will definitely be back and would send anyone there looking for a car!!

KIA OF GASTONIA IS AMAZING, I LOVE THE COSTUMER SERVICE, THE CARS ARE AWESOME, ASK FOR MARVIN CHAPELL! THEY ARE THE GREATEST!!!

We had a great experience with Kia of Gastonia!Our salesman Victor was great! He took his time and listened and got us exactly what we ask for!I recommend Kia and Victor 100%Thanks Kia

I went to Kia of Gastonia on a whim after being pre-approved through Capital one. I went in halfway expecting to be laughed out of the door because of my situation but, the other half of me hoped to drive off in my new car. Unfortunately, I did not leave with a car however, I truly believe that these guys did everything they could to get me in a new car. The numbers just werent lining up for me. I needed the mathematician, the magician, Jesus, Mary, and Joseph to make this deal happen. It wasnt my time I suppose but these guys did a great job in at least attempting to help. I would certainly recommend them.

I just got a 2019 Kia forte from here last month very friendly people here was very Comfortable with buying a car I was not Pressured in to anything and my Sales guy Marvin was very helpful with everything if your in the Market for a new car go down to Kia of gastonia and ask for Marvin he can help you out

Helped me get the perfect car. A great group of people there to help in getting you in the car you want.

I hate that I didnt purchase my car here. These guys are awesome!! I came by for my first maintenance service and they treated me very well and answered all of my questions. This place rocks!!

Unfortunately my experience wasnt very different then the other recent reviews on here. My husband and I went to Kia looking to purchase a new car. We look like a young couple which is nice but we are very educated on how purchasing a car works and also about our finances. When we arrived we were approached by a sales person he was very nice and helpful, unfortunately when we decided on a vehicle our experience with the finance manager wasnt as pleasant. He was extremely rude. He told us we would be better off buying a used car and the one they tried to get us to buy was terrible. It was the worst experience we have ever had. I would recommend going down the street to any other dealership. I promise they will treat you better and youll get exactly what your looking for. Ive been in sales/customer service for over 12 years and I promise you this is not how you treat people who ultimately write your paycheck.

Great experience and awesome buy. Great team and sales person Dennis couldn’t have been any more helpful on finding another great Kia.

If you are in need of a new or preowned vehicle, I recommend you ask for David Pollard. He is a wonderful salesman, who will listen to all your need and wants for a car. He works through the process and gives gratitude to each person.

Why is there no phone number listed here?

Bought a new Kia Soul today with the help of Rick and Marvin. Everything went really smoothly and I highly recommend this dealership.

DO NOT GO HERE!!! They will screw you over. I went in there to just LOOK at cars and they had me sign some paper and stated that it was just to be able to test drive cars but it was actually running my credit!!! they tricked me and I found out later after checking my credit that they ran it through 3 different financing companies!!!! SO MAD, this dropped my credit tremendously. When I called to tell them they tricked me into signing a paper to allow to run credit they said there was nothing they could do and it was my fault!! Worst experience ever and completely messed my credit up by running it 3 different times when I did not consent to this!!!!

Craig and Tairon were extremely helpful with our car purchase. We had a great experience with these guys and will be coming back for future car purchases! Thank you Kia of Gastonia!

Great place to do business. Staff is always friendly when I come for service. Ive been buying vehicles here for years and will continue to do so. Most of the people leaving bad reviews for this place are probably upset they didnt get approved for a vehicle due to them being irresponsible with their money and not paying their debts. Just my opinion. Pay your bills and dont get upset with the sales guy because they cant get you approved then go and display your frustration on social media. Thats childish.

Quentin in service department is excellent ! I came in frustrated because I had gotten a piece of metal in my tire. I was late for work. My son late for school. So I wasnt having a great start to my day! Quentin gave excellent service and I really appreciate how he made my experience, quick and easy. After the tire was repaired he let me know that I would need tires soon. He explained that they were on sale and gave me a quote! All in all he turned a yucky day into a good one!! Thanks Quentin!

Go see these guys at Kia of Gastonia! Joseph was a great salesman. Very personable, not pushy and listens to what the customer wants. Knows his cars and willing to help with whatever you need. Thanks, Joseph!

Marvin chappell is a really great salesman here! He tries to help everyone out no matter what. Will definitely go back there!

Didnt even get a chance to look at the vehicle mentioned. Not very satisfied with the atmosphere of the establishment. Didnt feel as if I was a priority while I was there.

I would give this dealership 0 stars if I could. This is a dishonest dealership and because of them I will never buy a Kia. Dont waste your hard earned money here.

The salesman told me that the only way I could get a car was if I got a 2019 kia soul and paid $500 a month for it because of my situation, (not great credit and my other car was stolen). Not the car I wanted and way out of my price range.So I went to another dealership (which the guy explicitly said you wont find a better offer anywhere else) and got exactly what I wanted in my $300 per month price range. I will never get a car from this dealership again.

***Alert*** Do not waste your hard earned money with these lying vultures. They will pounce on you in the parking lot and the Sales Manager Fred seems to be a predatory used car sales liar. Youre exhausted after repeating yourself multiple times what youre looking to accomplish and they keep presenting you with nonsense. Beware of the fiance guy in the back office who hides backend fees on to your loan such as extended warranties and gap insurance. Beware, beware, BEWARE!!! Watch out for a stooge name Marvin, he doesnt know anything.

Great place to service car. Always friendly and greet me by name.

Charged more than the estimate for routine maintenance. No explanation. Email followup survey with no genuine followup. First service visit at this location, Ill drive farther to find a better service location.