I ordered a cookie cake for my daughter 9th birthday. I wanted the Halloween cat which shown in photo. But I got something totally different which is shown in picture.. and the cookie had a weird taste to it as well.. At least they got the colors right. (Even have a picture giving the specific style and was written on order paper)If someone would have called that they couldnt do the design, I would have been understandable and changed it to simple balloons.For the price I paid for first time buying a cookie cake, I wouldnt do it again.

Worst Great American Cookie location. Cookies are stale and has gnats in the display case. They also get the personal orders wrong.

Im so mad! I should have listened to the other reviews. Each cookie I ordered was stale and hard! It’s a nice looking store but the cookies were straight up trash . I’ll definitely drive to the Collierville location next time.

During a snowstorm, the guy there still made me a custom cookie cake ready for pick up in an hour. Also got a free bag of cookies. Awesome people, awesome place.

If you like cookie cakes then you will love great American Cookie. They can hook you up with a custom cake with a 2 hour lead. Also, they are big. My family of 7 got to enjoy it for 2 nights in a row. I would have given 5 stars but the cake was just a tad more cooked than I prefer but it was tasty none the less!

The location on Germantown specifically sells stale food, ie the cookies. I bought two frosted cookies and they were hard (along with the icing) and even the dough that they used looked pale/old/stale. The collierville location is much cleaner and has fresher food, it’s worth the extra mile.

I love love love this place!!! The cookies were delicious and the ice cream was amazing! Best of all, the staff was friendly and I was served very quickly!! Will definitely come back again :)

I picked up my 40 dollar cookie cake yesterday for my son’s 10th birthday party. I ordered the balloon cake that feeds 18-22 the night before. I was shown the cake which did not have any balloons on it nor the chocolate frosting that was requested as well. I asked about this and was told that their slip did not say balloons but only the special instructions of my son’s name. Which I then showed my confirmation email showing exactly what I ordered. I then asked why there was not any chocolate frosting as well as vanilla and was then told they were out of the chocolate frosting. As I had already paid for this cake, I asked to speak with a manager. I was told he was not there but may be back in 20 minutes or so. I asked if I could have his business card to call or email and was told that they can’t give any of that information out and would not even give me his name. They worker told me there is nothing she could do for me. I then went outside for five minutes and came back in to find the manager. I was then given a discount but not the full discount as I even added a tip on my card the day before. I suggested that he notify the other clients of the cookie cakes that were currently being decorated when I was in the store of the missing frosting but shrugged it away. Cookie cakes are my son’s favorite for his birthday parties and I will never use this location ever again. I will be happy to drive the extra miles to go to the Great American Cookie Co. in Collierville.

👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼Seriously the worst place I’ve ever worked. Was hired Monday got let go today (4 days total) via TEXT MESSAGE!!! (Trial period or not you don’t fire someone over text) They had the balls to tell me that they hired someone with more experience on everything. Then the owner wanted to tell me that since I worked for another GAC for almost 4 years that my skills should’ve been better. Like seriously?!!? I did hundreds of cookie cakes and decorated plenty of cookies in my time there and my designs were good. I was one of the best decorators. If you want to see me cakes to see what I’m talking about find me on Facebook and I’ll show you some.Could not reach a lot of the stuff I would need to use and no step ladder anywhere for me to use. Was laughed at when I said I was breastfeeding and needed to pump every so often. Plus I wasn’t given a place to pump at. Had to find a place myself and where I was able to pump I was at risk of being embarrassed with people walking in and out.The icing bags were horrible to decorate with. Like if they were empty they were so stiff they could stand by themselves. So disgusting. I wasn’t given much of a chance to do much of anything, when I did I was made to feel like I didn’t know what I was doing. The ice cream part I was picking up slowly. What do you expect? I was only there 4 days! I wasn’t given a fair chance AT ALL! But to insult my skills the way he did and the way I was let go... I’ve never been so insulted in my life. WILL NEVER HAVE ANY PRODUCT FROM THERE AGAIN!!!!BTW... to the customers that do go in there... a lot of the product they have out on shelves, they let it get hard and still sell it. The brownies that were out was the same ones all 4 days I was there. They were not edible.👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼

The cookies (double doosies) were presented very sloppily with icing smeared all over the tops. In addition, they dont even sell regular milk! MILK WITHOUT COOKIES?! They had chocolate milk but who wants that when you are getting a super sugary cookie? Also, the cookie was over baked. Definitely not coming back to this location.

Hey! Employee here, worked here for a while.This place is, at the best, awful. At the worst, unsanitary. And, I have nothing to lose, so I’m here to do a full exposé!The owner’s priorities are… unfortunate. In this case, he’s not a fan of spending money on anything. Including soap. During my time here, we ran out of dishsoap more than once. Which means the dishes weren’t actually washed. We were instructed to just dip them in sanitizing water. That’s a health code violation, in case you’re keeping track.Another health code violation? The entire time I’ve been there, aprons haven’t been properly sanitized. Instead, they’ve just been brought to the owner’s house and run through the washing machine. Not an official sanitizing program, since roughly 10% of home washing machines carry the e. coli virus. And they stank. Enough so that most of us employees refused to wear them.Likewise, I’m not sure I ever saw the bathrooms fully cleaned. Every once in a while someone would be sent in with windex, and that’s about it. No bleach or toilet cleaner. Just windex and fabuloso. The front windows were prioritized a lot more than the actual germ centers.Another issue was serving size. We had an official serving size, which is on the Marble Slab website. Well, the owner encouraged us all to cut that by about half and charge full price for it. I literally experienced this the most during children’s birthday parties, of all things. This didn’t just include ice cream, but cookies as well. We had multiple scoop sizes for cooking these cookies, and it was rare that he would use the full sized scoops for full sized servings. Likewise, we had standards for toppings. If the owner made them, it was rare that they were fully included. Despite the fact we have full explanations for cookie size/toppings on sheets in the kitchen.Still, probably the worst was the employee/customer experience. The owner continually asked any and every woman in his store her marriage prospects. I, along with my female coworkers, were actually told, in the 21st century, that we needed to get better at dish washing to support our husbands. Likewise, I have witnessed the owner ask a customers child her age (14), then immediately advise her as to where to get a boyfriend. It’s bad.Really just… Go somewhere else for your cookies/ice cream. This place is a germy, overpriced hell.

Kids love this place. Have you had a lemonade lately?

0 STARS!LAID OFF WITHOUT NOTICE DUE TO A DEADLY EMERGENCY SITUATION WITH NOTICE BEFORE & AFTER. GREED IS WHAT I CALL IT! IN THIS CASE MY LIFE DIDNT MATTER ONLY THE MONEY! WHAT A WASTE OF TIME AND ENERGY WORKING HERE SMH ! 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎

Good ice cream and toppings are free.

Love love love can we all say love

I will not ever purchase another cookie cake from this location. They did a terrible job. When I called to complain the girl on the phone was very rude.

Good cookies and cookie cakes

Never a bad experience

Great customer service!