We ordered our couch back in January 2021 and was told it would arrive end of February. It didnt show up until the end of April but the couch had a hole in it and the coffee table top is bent so it doesnt open easily at all nor does the top close all the way. They said they would have their seamstress fix the hole. We were also told that they would order new parts for the coffee table. It is now end of June 2021 and they just picked up my couch to be fixed but there was no call to say they were coming. I was told I would have it by the end of the day.... here it is 5pm and no couch. So Im calling the store but I keep getting a busy signal. I will just need to go in. I asked about my coffee table parts (brackets) and they said it hasnt shipped yet. :( I just want my money back now at this point. The communication is horrible with this store. To make matters worse, at the beginning of this month the store advertised that they have several couches for purchase on hand that are not floor models. One of those couches is the one I ordered....I feel like they shouldve replaced mine before offering to sell that one.

Good place to shop for furniture, everyone I have talked with has been pleasant. Good prices, will buy again

What a wonderful experience working with such a wonderful team to get fantastic products that we needed. Everyone was helpful and busy at the same time making sure no customer went without assistance. They worked with us on getting our mattress sooner and Debbie was so kind and offered any help or input on future things we may need around town as we just moved here. Thank you, weve been sleeping through the night and not waking up in pain since we got our beauty rest.

Excellent service and great selection. I really appreciate the no pressure sales. The employees allow you to take the time to look at everything.

Be careful shopping with Ashley Home Store. I purchased a couch from them in September and they charged my card immediately. However, I still have yet to receive the couch. I have called every week for an update and they have a new excuse every week. As a paying customer, I shouldn’t have to hound the store to provide me with the couch I have already paid for (and they have advertised, since I purchased the couch, as being in stock and ready to take home today). I will update *if* I ever receive my couch. But, at this point, I would NOT recommend shopping with Ashley Home Store.

They came and got my chair to get fixed and said it’d be back in the same day and now it’s been 4 days. This isn’t the only thing I’m not impressed with but I’ve finally decided to give a review.

Customer service was so bad, left the store and bought my sofa at a nearby furniture store an hr later. I despise awful customer service

This store is awesome. Great quality and the service is even better. What a great experience. Thank you and see you soon.Once again the service from this store has exceeded my expectations. The delivery was perfect and they are true professionals. I can not tell you what a great experience the whole buying furniture has been. Thank you all very much..

My home is filled with Ashley furniture and I was looking for some matching night stands for a set I have. Ms. Lindsay helped us find what we were looking for. She also suggested that we dont get the items sent directly to us because if something happened during shipping we would have to deal with customer service over the phone. She suggested that we have it shipped to them and then they hand deliver it to us so if something was wrong they could exchange it for us with no hassle. Its that kind of knowledge and thinking that makes her a great sales person. We will be purchasing the rest of our furniture from this location from now on because of her. There were 2 gentlemen inside the store re-arranging the displays and they were also friendly the little bit we chatted. Overall the staff was great and I recommend this location if you need quality furniture.However, one of my furniture sets was discontinued so I can not find a replacement which Im slightly upset about. If I could have gotten a replacement I would have had a 5 star experience but I had to leave disappointed. So it appears Im going to have to be without the full set now or have to buy something entirely new which I didnt want to have to do because I was happy with my old set.

Roxy helped me get exactly what I wanted at the best price possible, she was amazing! Thats why the only place to buy furniture is at the Ashley Store! Thank you so much!!

This is a great place to shop! Lots of choices for furniture and accent pieces as well! Financing was easy and absolutely no sales pressure. My sofa will be delivered in two weeks, and I’m super excited!Debbie handled my purchase, and she was knowledgeable and made my buying experience hassle-free. I highly recommend getting your furniture here! So classy and full of great choices! Thanks, Ashley Furniture!

We purchased a couch 2 years ago and there were major problems with the frame, cushions, and fabric. A few days ago I posted a negative rating based on these problems. The store responded immediately informing me that my couch was under warranty. The next day, two young men came by to confirm the problem and told me they would be replacing it. The new couch will be delivered this weekend. I can admit when Im wrong. The stores ability to take care of problems of this nature are almost unbelievable. I am thoroughly impressed with their professionalism and speed. Thank you Ashley for caring about your customers satisfaction. Other businesses in town should look to you as an example.

Just bought a new bed. Jakob was awesome. Jakob was very helpful, knowledgeable, and attentive. He also had superior customer service skills. It was my first purchase at Ashley’s. I’m definitely going to be a repeat customer. I have my eye on the perfect sofa. ;) thanks Ashley’s Home Store, thanks Jakob.

This store was exceptional. The nicest furniture store in town. I would say the cleanest but it may have been the cleanest, most well maintained furniture store. I have ever been in. The customer service was great and prices were comparable to every other store. I would highly recommend doing business with this store and staff.

Melinda and staff at this store were great to work with. They werent pushy when we were walking around in the store and they were very knowledgeable about their products. Melinda was even able to get us a good discount. Very easy to work with like I said. We bought the same day and got our couches within two weeks delivered right to our living room! We LOVE our couches!

We were assisted by Melinda, she was incredible! She helped us pick the most perfect furniture at a great price. She was very attentive to our wants and needs and replied to our questions very professionally. Will definitely be contacting her for future purchases!!! 💫💫💫

The staff was extremely friendly and greeted us immediately. We knew what we were looking for, but our associate Melinda, was very informative and knowledgeable and answered all our questions with ease. We had price shopped as well, and she was able to price match locally, which saved us almost $500! We highly recommend Ashley Furniture and will be shopping here in the future.

I was greeted at the door by 3 friendly people. The show room is well stocked. I was looking for something very traditional and did not find anything but its a good store.

Melinda Bauman and the team at the Ashley HomeStore in Gillette were great to work with during our recent furniture purchase. Melinda was patient, flexible, helpful and very thorough in answering all our questions while she ensured we got the exact pieces we wanted at great prices that fit within our budget. The prices beat anything we could find online and it was great to be able to make our purchase right here with a quality local business!

My experience at Ashley HomeStore in Gillette was nothing but wonderful. My furniture was delivered in about a week, and the delivery guys were quick and had no problems assembling the couch or recliner. Everyone in the store is friendly and most importantly, knowledgeable. I would highly recommend shopping here!

Very Helpful and informative. Beautiful store and products. The owner gave us a lot of information about Ashley Furniture Manufacturing as well as working with them as a small business owner, which is nice to know you are still supporting a locally owned and operated business.

Amazing customer service. Very professional and extremely helpful. I will most definitely be buying my furniture from you guys. Jacob, thank you for your help. You, sie, are an amazing sales associate. I cannot wait until my new living room set is delivered;)

Not impressed at all with Roxi,couldnt sell us anything,we found chairs we wanted,but it was gonna be like a month to get them,when we were willing to take floor models,but no...she suggested we go to trends,cause they would sell floor models!!! Like we were wasting her time,the lady a yr ago in Ashley who waited on us, was awesome....so we spent $1700. at trends.....very disappointed w/Ashley,seemed like we were wasting her time,and had no $$.....not good experience at all......

Ive bought almost all my furniture from Ashley and love every peice of it. Recently we bought a bedroom set, the sales woman, Melinda, was patient, friendly, had great insight on home decor brought up things and ideas I hadnt thought of. My husband and I went in last week and purchased a dining room table, we had Melinda again she walked us through the store showing us the tables, giving us ideas, showing us other options online, she wasnt pushy at all which I appreciate. We are waiting for delivery and set up for the table...cant wait!! Which reminds me the delivery guys that set up our bedroom set were really nice guys - friendly and professional- they did a great job and didnt leave a mess.

Great service and selection. Its so nice to have an Ashley store in Gillette. I have purchased several pieces since they opened and am so pleased with the quality and prices. Will definitely shop here again.

Fabulous experience buying my furniture. Debbie my salesperson was great. Answered all my questions and explained everything I needed to know. She was knowledgeable and patient. I couldnt ask for a better experience. Definitely a 5 Star transaction!

I had an employee in desperate need of a bed. She’d been sleeping on the floor, and Ashley furniture was able to help find everything she needs, make room on their truck & get it delivered same day. Absolutely amazing customer service all around and they honestly saved the day! I will be a customer for life!

Shopping at our Ashley Home Store in Gillette WY was excellent! My wife and I bought some great pieces and our sales lady Melinda Bauman was very attentive and knowledgeable in regards to their products. The best part are their prices! I would recommend all of your furniture needs be purchased at our local Gillette WY Ashley Home Store!

I went into look at bedroom furniture. Debbie helped me and she was wonderful! Kind and helpful, pointed me in the right direction. I appreciated that she was patient and not pushy. :) We will definitely be back as we redo sections of our house!

Originally when I visited Ashley Furniture, I talked with a very professional and helpful Associate. Her name is Melinda. We laughed and joked around. She guided me to a decision on which bed frame and mattress to chose for my needs. My bed will be delivered December 28 2018,so I havent gotten to sleep in it yet. Cant wait! I have talked with all the other sales associates also. They are all professionals and nice people

Megan was a delightful sales consultant that helped me through every piece I needed. She also helped me price match some items and exceeded my expectations. Although smaller the the rapid city store, had a great variety of what I was looking for. They also could get all the items faster and one was even in stock.

Great place for furniture

Deb was our sales person an she was awesome. She check on us several times while looking an help us make the right choice. Thank you an cant wait to get it delivered.

Deb gave us exceptional service. She was very patient and helpful as we chose furniture for our new home. Overall service and selection were great!

Found exactly what we wanted with the price we wanted in about five minutes at our Ashley furniture store. Will deliver on Tuesday and their “boys” will gladly move our current couch downstairs to make room for our new one upstairs. What great service!!!!

What a nice, neat organized store!!The help is awesome..We have purchased a whole house full of furniture from Ashleys Furniture..We absolutely love all of it!!!!They have everything!!!Thank you for your service...

Malinda was very nice and helpful. Even when I couldn’t make up my mind she helped me figure out really what I wanted. Will buy from Ashley again. Thanks

Very helpful lots of options

Furniture is pretty nice. Prices are alright but they only keep mattresses in stock. They also will let you take home clearance items. Tons not on the showroom but you might be better working online.

My fiancé and I have been looking for a new couch and dining room set but couldnt agree on a particular model. Megan had each of us explain what we anted and what our space allowed then found sets that we both love. Great service!

Just moved to town and went to find furniture for my new apartment, and this was the best experience I had shopping in town. Very pleasant people and helped me pick out great furniture at low prices!

Ashely was AWSOME. We were greeted in seconds up enterence. They looked up the furniture pieces we were looking for. They showed us styles of similar interest. We found exactly what we were desiring and at affordable. High quality in looks and in sturdy designs. They could finance if we choose but we choose to pay on site. We choose in home delivery of a ordered in new piece. Recommend highly. We will shop there again.

Great service! The store is amazing. Between the decor and all the great quality furniture to choose from.

The folks at Ashley were so helpful to us to find just the right mattress. Very professional service. Delivery was professional and quick!

Melinda was our customer service representative. She was very knowledgeable and helpful. She completely answered all of our questions. All of the staff was very friendly and made our experience enjoyable.

I have used other furniture stores for a long time and I needed to buy my sons bed I was treated very poorly at other stores so went to Ashleys and Melinda was exceptionally professional customer service was great and she found me the same furniture from other store and less price!! I am very happy with Ashley Homestore and will use them from now on!

The salespersons were very helpful and knowledgeable. I am pleased with my visit. And would come back again.

Debbie Martell helped me very much! She definitely knows the Ashley Products! It was a very good feeling to have every question answered! Great personal help!

Love the new mattress we purchased. Great service.

Melinda is awesome! Very helpful and we didn’t feel rushed. She let us leave multiple times and warmly welcomed us back when we were ready to make our purchase!

Awesome and easy local business to shop at! Megan was very easy and wonderful to deal with! I got an awesome couch at a great price! Thanks Megan !

Great store, great customer service and good prices & sales!Love that it is locally owned!!

It was so easy to go in and find exactly what we wanted! And we got fast and friendly service as soon as we knew what we wanted! We are going to be shopping there again real soon!

Great prices, awesome selection, and first class service from professional decorators! Melinda is the best at bringing your ideas to life!!

The saleswoman, Melinda, was very helpful and right there when I had questions and gave me space while I was going from mattress to mattress. I spent quite a while making my choice, but I think I got the right one. Thanks

Its our second time going to this ashley homestore to furnish our home. Melinda is very helpful with different ideas but has never been pushy. Would highly recommend this location and Melindas assistance.

I ordered a couch for my family room and when it was delivered (within 2 weeks) it wouldnt fit down the stairs! The delivery guys were great and really tried but it just wouldnt happen. I called my sales associate Melinda Bauman, nicest sales person Ive ever dealt with, and asked if I could return the couch for another one and the answer was yes and they even came and picked it back up! Such amazing service, no pressure, and great quality furniture. I will shop at Ashley of Gillette again. Tina Hutt

Melinda was very helpful answering all of our questions. We would recommend her to everyone!

Friendly, helpful, courteous, excellent people to deal with. Good products and there delivery is good and the delivery personal are very professional and helpful.

We were greeted immediately and had a wonderful experience. Excellent customer service and will return again. Thank you!!

Very nice store. Very helpful but do not try to push you into buying.

Made purchase by phone actually but still got excellent customer service. All my questions were answered, got same great price as online with special promotional code.

We love the furniture, but the customer service is the best part of shopping here! We’re really satisfied with our experience.

Melinda helped us find exactly what we were looking for to fit our living room and our dog:) She was very kind, helpful, and knowledgeable.

LOVE our new sofa and table. Melinda couldnt have been more helpful. Furniture arrived early and was delivered just as promised. Thanks Ashley HomeStore.

Great prices

Meagan was so amazing and had incredible product knowledge. We are so happy with our experience and will only buy from Meagan from now on.

We just bought furniture and they were very nice and accommodating thank you

Was looking for dining table to match chairs we purchased elsewhere. Melinda showed us the perfect one right away.

Beautiful showroom, excellent customer service and great prices! An absolutely wonderful buying experience :)

Salespeople were very helpful and friendly. They had an easy way of relating to the customer. 😊

Great customer service..... Along with an beyond amazing selection! Now if we get the bed delivered today we will be even more thrilled 🤗

Deb Martell Yeates was the associate at my aid. Over the last year my husband and I have been searching for a new bed. We have been comparison shopping for price, brand and quality . We have been to the store several times, yet no purchase. Finally my husband gave me the ok... so I went back and purchased the Simmons Black with the 2.0 power base. I was very apprehensive about purchasing a Simmons product again, because my last bed was A Simmons and I was not pleased with it at all. Deb set my mind at ease with the demonstration and her knowledge of not only the product but the provision with it as well. She is friendly, not pushy and she is invested in her job and her product knowledge. I will return there because of these things. She has great attention to detail and she can handle my husband!

Very knowledgeable with product. Was helpful and didnt pressure for a sale. Offered options.

Melinda is is amazing!! With a keen ear and a natural sense of style, creativity, and Feng-shui, she was able to understand what we were looking for & matched us with the perfect new bed and bedroom set! Thanks Mel, you Rock!!!

Megan and Stacey have been absolutely wonderful to work with and have made the buying experience super easy!

Helpful and friendly!

Great service and good pricing. Had a really good collection of items, even clearance items, and the most important part, the people were nice.

Nice experience. Good to work with. Thanks!

The staff is very friendly and helpful! And the prices are very competitive with internet .

Debbie was very helpful and found us what we needed ! She was amazing at coordinating pieces and working with our space!

Excellent pricing and Melinda gave us amazing customer service

Everything turned out great. Ask for Deb, she was super helpful!

The Whites run a great business.

While in CA at Ashley I purchased an area rug. It was kinda expensive and when I said so the salesman said that today it was on sale for 50% off. I decided to buy it after signing 5 sheets of paper and paying for it in full I thought maybe it wouldnt fit in my room. Once you leave the store with it they told me I couldnt return it. Out of the blue I decided to call the new Ashley store in Gillette. They said theyd be glad to order it for me and the price I was paying in CA was their every day price plus if it didnt work I could bring it back. So after another 45 minutes and having to return to the store to sign more papers I got out of the deal in CA. Thank you Ashley on Gillette for working with you customers and making my purchase so much easier.

Everyone was very helpful and made finding the perfect furniture for my family fun and easy!

Relly nice furniture store but could rrwally use more Kitchen Table options.

Great selection!! Gary is awesome.

Ashley furniture store in Gillette is awesome! Super friendly and helpful staff beautiful products!

Very friendly help!! Melinda and all the staff were very helpful!! Beautiful store!

The service was excellant and we were shown everything that we asked about

Professional and clean store very courteous and professional assistance

Great people to purchase furniture from. Very friendly and great deals.

Deb was very helpful in our purchase, she was very knowledgeable in every aspect of our purchase

A beautiful store with very friendly and helpful sales staff!

Customer service was outstanding and the store has a lot of furniture on display.

Melissa was great! Got what I wanted right away.

Staff was very helpful in helping me find a bed.

It was very easy and convenient for my wife and I to pick out what we wanted with all of the different displays in the store. And the staff was very helpful and accommodating

Very helpful and answered all my million questions. This is my first Ashley purchase so i hope it holds up as well as its been said too!