While it may not have the complete selection of local big box stores, Ace can very likely meet the every day demands of the average shopper. The service here is friendly, professional, and helpful. While it may still be part of a larger chain of stores, theres more of a Mom & Pop feel to this place that I appreciate.

As always a very knowledgeable and helpful employee helped me find exactly what I was looking for. I especially like that I can buy individual screws, nuts, locknuts, or washers and dont have to buy prepackaged where you end up with leftovers. Overall the experience is always great because not only they have what you need but they help you find it.

Awesome got everything I needed went to home Depot earlier didnt have anything went to Ace got it all thank you Ace and I got homemade cookies ask Jesus.

Went in for some supplies I needed for a job. I was greeted and welcomed as friend and the staff went out of their way to help me. Sometimes when I go into a store I literally feel like the workers hide from the customers. That is not the case here. Good job guys!

Quick and easy service, came to have keys copied

Its not a big store, but they do a great job of stocking all the basics.

Always always helpful! Love them over there in Gilroy! (Walter)😁

Great service by friendly people and the store is an easier place to find your hardware and gardening goods quickly. Less walking and help!

It seems like many employees are not knowledgeable on their products or where their products are. My first time here I followed an employee around for 10 minutes going in and out of the same 3 aisles before he realized we had passed the item I was looking for several times.My last time here I went back for another can of “semi-gloss white spray paint”. Upon arriving, they were out of stock. They said to come back the next day and they MIGHT have it. Having already driven out to the store, I asked if there was anything similar to the semi-gloss paint that was easy to clean, if not, I would just come back the next day.After about 2 minutes they gave me “satin” spray paint. I tried it today and it’s the OPPOSITE of semi-gloss. The texture is rough and now I’m having to sand it back to start all over.TLDR: if you know exactly what you need, this place is fine. If you need help picking out items or need someone knowledgeable to guide you in your decision, STAY AWAY FROM THIS PLACE

From my mothers recent challenges with this store and its policies:On September 30, 2020, i went into the Ace Hardware in Gilroy to buy some of the 10-pk high energy suet cakes for the advertised price of $5.99. The man at the counter said he had not received any, but to come back on Friday when he expected to receive them. And, of course, he would honor the advertised September sale price. On Friday, the 10-pk suet cakes still had not been received. I called today to find out if they had been received and was told there were four in stock. When i asked whether they would honor the September advertised price, i was told they would not. I WILL NO LONGER BE DOING BUSINESS WITH YOUR DISREPUTABLE STORES. Disgusting way to do business. I hope your entire company goes out of business. I hope thats helpful for other people who might be similarly disappointed.Well certainly be looking for another hardware store in the area.

Everyone there was kind and greeted me with welcome. I was in and out under 5 minutes. Its nice to go somewhere and the people know what the hell they sell. Todays experience was far better and successful than home depot.

Preparing to move is always stressful. Dsmantling bed frames are always fun. I noticed the allen head bolt was stripped and went to Ace Hardware for advice...Long story short the manager, Walter ( owner) greeted me with helping arms and immediately knew what I needed...you guessed it, I needed a new allen wrench but instead of paying for it, Walter suggested i take it home and try it out....Goodbye Homedepot lo Ace Hardware!!.

Good service, I would definitely go there again for help.

I needed a key duplicated. The staff was friendly and professional. The duplicate key worked as good as the original.

Today i needed an M7 metric Nut, within seconds the guys were helping. Henry helped me till we both got stumped. Henry whent and got Zack who happened to know where the only box of 7Ms were. Ace truly is the helpful place.-Benjamin Z. Smith-

This place is definitely better than the big, box stores. They greet you and offer you help if you need it as soon as you walk in. At big stores, you would be lucky to get help and sometimes when you find one,they cant even help you because they do not know.Their prices are competitive, so this is definitely my go-to place to get supplies for home repair projects

Friendly and helpful staff

The go to local hardware store. Much more helpful than Home Depot.

They did a great job of duplicating a set of keys for me. Both paddlelock, house and car.

The people there are really helpful and I was in and out in 4 minutes tops.

Always helpful and seem to have everything I need for my projects. Great people.

Why-oh-why did I ever go to Lowes?! This place is awesome. Helpful staff, easy to find things, and easy to find the staff (which is more than I can say for those big box hardware stores). Every time I go here, I have to try and talk myself down from a new project that comes to me as I look around.

Great people. Great service.

Friendly and helpful crew...in and out was a breeze!

Excellent services, super friendly staff, good products and low price! Highly recommend!

It is a small store but you will always readily find someone who could help you compared to Home Depot or Lowes. In this case, smaller is better as you get personalized service. Try finding someone to help you at those large place!

These guys meet you at the door and make sure you get what you are looking for. This place is run the way businesses are supposed to be run. Great service, great products and if you do the comparison, they are actually cheaper than the giant stores that offer no service. Support our local ace - they deserve your business.

They go out of their way to help you. You wont find that kind of service at the big chain hardware stores. You dont see old fashioned service any more like you do here. Im a customer for life!

Great service

Great little Ace. They are well stocked and full of knowledge.

Great service and friendly staff.

Great customer service!

Ace really is the place for all your hardware neeeds.

Friendly and helpful staff found everything I came to buy

Quick easy and simple

Staff are awesome and always so helpful.

Great service and great staff

Great staff. Super helpful and knowledgeable!

Friendly and helpful staff, always a pleasurable experience.

Great place to shop, customer friendly, always helpful

Very friendly and helpful.

Very helpful, great customer service

Dont buy paint here. Took a full half hour with no customers ahead of us. Ended up with the wrong finish and wrong brand. Bad service too.

Best guys and gals on the planet!

Friendly, helpful staff.

Very helpful staff

Friendly and have wide range of needed and odd fittings

Great service

Helpful staff

They are reasonable. Very bad my experience.