Mark helped me out when no one else would schedule for tux measurements! I had measurements for a wedding in St. Louis and no other tailor would help me with measurements. Mark said he would be able to stay at the Schaumburg location! He stayed an hour later just for me to come to black tie during a snowy day. He was very enthusiastic, very detail oriented and even helped me find my sizes for jeans and regular dress shirts and I have been struggling with this since I began lifting weights this last year. I also forgot to mention! Mark did all of this for FREE. He did not charge me and wouldn’t accept a tip from me either! Mark is a very good person, always willing to help, I will absolutely come back to him when it is time to get fitted for my wedding!
This company is a scam. They cheat the system and rob people of money. Our wedding was scheduled in 2020 but due to the pandemic had to be rescheduled for 2021. Black Tie told us they’d role over everyone’s payments from 2020 and use them for the 2021 date. When our 2021 wedding came around, Black Tie informed us that they “went out of business” in 2020 and lost all paperwork proving that we paid for our tuxes and rolled it over to 2021. We had proof of receipts and he claimed he was a “new” business with no responsibility for the old. He REFUSED to roll our money to get the suits for our wedding and REFUSED to refund us our money. He claimed we would have to assume responsibilities for loosing our 2020 payments ($140 per tux @11 tuxes) and then gave us a deal more expensive then the last to rent them again. We’ve had the worst experience with them. They cannot be trusted with your money - save yourself the headache and go to Men’s Warehouse.
My husband and I had the best experience with Black Tie Formal for our wedding. We received a great deal on the perfect color gray tux that we wanted for all the guys. Then after the wedding, Mark was a complete pleasure to work with for my husbands suite. He was accommodating, super efficient, and just all around a great guy to work with. Highly recommend this location.
I chose to go to Black Tie Formalwear because they had the exact tux I was in search of for my wedding and none of the other stores had it. Mark was awesome throughout the entire process and made everything easy and enjoyable, exactly the way you want it to go before the big day. Highly recommended!
Everything was quick and easy. Mark was extremely helpful in getting sizes for me.
$80 to rent pants that didnt even fit right
I had a rash on my neck after wearing my white rental dress-shirt. I presume its from cheap, low-quality detergent. Additionally, some of my groomsmen were also missing their pocket squares and suspenders as well. We had to use square napkins from the hotel bar as replacements.Overall, good looking tuxedos and everything fit well. Multiple locations throughout Chicago-land area was also very convenient.
We are working with Mark who gives fantastic customer service at this location and also the Glen Ellyn location. Shout out to Mark, and Black Tie Formalwear for providing excellent service and product. My fiance and the other men in our wedding are all using their services. Best part is they offer sizing for taller and very muscular men, as well as suits in a contemporary skinny design. I will be recommending this store to anyone who needs tux rentals. Thanks Mark, and thanks to your team too!
Awesome service at the Schaumburg location .Thank you so much for your kindness and making this happen for me. I’m sold I’ll let all my family and friends know where to get great quality service at in the future.Once again thanks for all you ladies did for me 12/26/19.
I was very pleased with there service and professionalism. They text me to let me know that the tuxedo was ready for pickup. I needed to pick it up before they closed because the wedding was out of town. While I was on my way, Mark called me to make sure I was able to get it in time. I told him that I was sorry but was running a little behind and I might be a few minutes late. Most people obviously want to get the hell outta work at closing time, but he told me not to worry and drive safe and he will wait for me. I got there right after closing time and he was waiting patiently. I felt bad, I didnt even want to try everything on because I had to make him wait for me. He made sure that I tried on everything, he was very patient and a very nice guy. He even had to alter it a little so the paints werent to long, then added suspenders. As I was pulling out of the parking lot, I seen him closing up and walking to his car. It was definitely an inconvenience to him, but he didnt let that bother him and stayed professional. In my opinion, that is the best service you can ask for and is a little inspiring especially when he called he was more concerned that I be safe and not rush and cause an accident. Excellent service, thank you Mark.
Had a great experience tonight with the district manager Amanda Thomas. She was so helpful and genuine. We got set up for the entire bridal party for my upcoming wedding and the cost was $100 less for rental than Mens warehouse!
This store has the best customer service I have experience in a long time starting with the first phone call all the way through the final purchase. Mark was the best!! Thank you again for the superior service!!
After having the worst experience ever while trying to find my future husbands wedding tux at Mens Warehouse, I was able to book an appointment within the hour at Black Tie. Mark was beyond helpful, and made our experience pleasant and easy. He took the time to help us choose the entire look for our groomsmen and for my fiance for our wedding day. My fiance and I both left so happy and I couldnt thank Mark enough!!! Highly recommended!!
Mark over here is wonderful. We have to redo our pictures and we got the groom and his party their tuxedos from here. So to help is out, he gave us a wonderful deal on his redo tuxedo!! Highly recommend this place. The tux’s were wonderful and their color selection is the best. They have every color and style possible!!
From the minute I walked in Mark provided top tier customer service. I had an urgent request that needed to be fulfilled and he exceeded expectations. They have a wide variety of options here along with top quality items. Safe to say I will be coming back here. Very kind, thoughtful, and trustworthy through the whole transaction.
Amanda is the best!!! Very and I mean VERY helpful and wonderful person . Great place to buy/rent siuts..Highly recommended
I came here for a tuxedo rental for my girls brothers wedding. The service was exceptional. I mean they really went above and beyond to take care of me. The sizes were perfect. Everything fit as should and even provided a secondary option when it came time to try it on, they actually ordered me a second best incase I didnt like the fit and style of the first one. They were patient with me and helped me get my bow tie on. I had never worn one. They werent rude at all or condescending. When it came time to pay they were very very accommodating. I had forgotten my wallet and it was the day of the wedding, any other place would have made me take the tux off and have me leave with nothing. Black Tie allowed me to wear my tux out with the promise I would come back and pay at drop off. Which of course I did. Thank you to all the staff for your help and trust. You really got me out of a jam!!! 5/5 would definitely recommend this to any friend and I also plan on using them for my wedding when the time comes. I have no doubt theyll still be in business.
Black Tie Formalwear was so helpful with a recent Tuxedo rental. They have a vast selection of quality Tuxedos to choose from. Mark the store manager did an excellent job with my measurements and made sure that everything looked good before the big day. The pick up and drop off was a breeze. Would highly recommend Black Tie Formalwear.
If you need a tuxedo, this is the only place to go. Their tuxes are high quality and the staff is super professional. I dealt with Mark and he made the process seamless. This was my 3rd time renting a tux here and they never disappoint.
#1. They were more expensive than I had imagined it would be for a standard suit for one day.#2. They took my husbands measurements quickly, we told them what we wanted and they put it together during the wedding rehearsal (my husband was a groomsman). The suit was DELIVERED to our hotel the next morning; Jerry waited while my husband tried on the suit in our room, and gave my husband a look over before leaving. I was very impressed with their flexibility and helpfulness.#3. Superior customer service.
They handled the tuxes for our wedding and they were amazing! Great experience. The whole staff is friendly, helpful and knowledgeable. Carlos was our main guy and hes awesome!
I cant speak for all of the locations but this one is great! My fiance and I went in to look at tuxedos and decide between buying and renting. Gerry helped us out and went through all of the etiquette behind wearing a tuxedo and when to buy vs. rent (we rented for this occasion). Additionally, we were not able to get in to their downtown Chicago store to buy a business suit, so Gerry had a couple of options brought out to Schaumburg for us to take a look at. The entire process of renting and buying was absolutely zero pressure, zero sleaze and they offered us great deals and were not at all your typical sales people. The quality of both the rental tux and the purchased suit were amazing. They even worked with us on the tuxedo pick up and return dates to accommodate our travels out of state for the wedding. We purchased a tuxedo shirt and a tie to avoid wearing a rental- Both were high quality items that were very reasonably priced when compared to other items of the same quality that we were also considering. I would highly recommend this store! Do not be thrown that its inside a bridal store, they will fit you for any occasion and work with you on budget and schedule (classy and value)!
Ordered a rented suit for my Best Friends wedding. Great service and friendly staff. I had a small error in my suit order when I picked up, and they made the adjustments within minutes.
Prom season and they were busy however Matt was polite and attentive greeted us as we entered and let. Us know how long it would be. Great experience!
Black Tie Formalwear reps. are professional, accommodating and friendly. The prices for the tuxes are also much cheaper then mens warehouse, but have the same amount of quality. Highly recommend.
Getting a tux for my sons winter formal was easy, fun and zero stress. Friendly, pleasant, got exactly what we wanted! Thanks Jerry for your help!
Easy fun service. The staff was very helpful. Amanda is the best!!
Two of my sons were married this summer, one in June and one in August and we were fortunate enough to choose Black Tie Formalwear for the groomsmen in both weddings. Firstly, the staff we worked with were amazing. The first wedding was Karen and Donielle and both were unbelievably professional and experienced all the way from obtaining measurements for the large party to making sure everything fit perfectly before the wedding day. We also worked with Amanda, Karen and Donielle for the wedding last week which was also a large group and again, we were completely happy with their services. The few things that didnt feel quite right were immediately fixed and if they couldnt do it onsite, a new piece was brought in within the days time. Karen actually made a home delivery of one shirt and vest which to me was above and beyond our expectations. I would highly recommend their services to anyone needing formalwear. Thanks Black Tie!
Excellent service and accommodating. Highly recommend anyone going to black tie for their special event!
My fiancé and I were totally blown away by how attentive and kind Matt Jajkowski was when ordering our wedding invitations. Not only did the invitations look phenomenal, but he took a personal approach to making sure what we received were exactly what we were looking for. It was truly a great experience and very refreshing to have so much help and personal care during the process. I would highly suggest going through Black Tie Formalwear for wedding invitations. Thank you again Matt for all of your help!!
What a disaster!First off, there were 6 guys (including myself, the groom) in the wedding party. We got fitted back on March 19th. After getting measurements, they told us to come back for tux pickup after 6pm on August 29th.We got there at 5:30pm on August 29th and they told us their truck was running late and that they wouldn’t have the tuxes for us that day and they would have to run back to their Indiana warehouse in order to get some.Also, several of us had to get remeasured and some of us they didn’t even have our measurements from March (luckily we had our cards, which did no good on the day of pickup anyways).Then they said they had to drive to Indiana and would deliver at midnight. We told them not to bother us and wait until the following morning. When they dropped off the following morning, they had our order all wrong! They forgot 5 of the ties and all of the pocket squares.Then, they got the wrong size for 4 of my groomsmen so we had to call them and go back to the store multiple times to get the correct size.Also, we told them we wanted navy blue pocket squares back in March and today they tell us that “they’re an extra, you should be lucky we are going to give them to you for free”. Like what kind of customer service is that!? The customer is always right!!!!Horrible nightmare of an experience. I will be contacting Corporate and demanding a refund. I will highly recommend NOT going to Black Tie based on all of the hassles we have had on such a simple order!
Amanda Thomas was absolutely incredible to work with! We went to the downtown location and received such poor customer service, that when we went to the Schaumburg location we almost left knowing it was the same company. Amanda went above and beyond and was so great- we made a fabulous decision with Black Tie and the groomsmen/groom looked awesome!
The tuxes we picked were absolutely wonderful. We had the navy Ike Behar suits with navy vest and yellow sunbeam tie. When we initially went to Black Tie, the employee was very helpful! The biggest disappointment is that we had ties picked out, and when many of our groomsmen picked up their tuxes, they had no ties. They gave my husband a bunch of yellow ties to use for the tuxes. While we were flexible and able to use the ties, I thought it was unprofessional that their suits did not come as promised and that we were told this 1-2 days before the wedding. Long story short, great suit, but not the most professional. Also, the suit did not come with socks for the groom or groomsmen.
I have had a a great experience both times Ive been there. theyve been such a great help with the tuxedos for my wedding.
I was father of the bride. Black Toe had everything ready for me at pickup and easy to return. No surprises. No problems.
Went in to get some measurements taken. Staff was super kind and knowledgeable.
BTF is great and I highly recommend them! I used them for my wedding and they did a great job. They provided the tuxedos for me, my groomsmen, the ushers and both of the fathers. All of their tuxedo colors were different and they did a great job coordinating and making sure everyone had the right one. I would have given a 5/5 but one of the groomsmans shirts was wrinkled pretty badly when they picked it up. BTF was able to fix it the day after (which was the day before the wedding, so not a HUGE deal) but still inconvenient nonetheless.
Have been coming to Black Tie for years now, and honestly why would I go anywhere else. Great selection and even better pricing!
Mark bailed me out huge when I showed up to get my tux. Awesome place! Would definitely recommend them!
We all had a great experience here. Great price and service.
Great service,staff most helpful and did what ever needed to be done to get me fitted and comfortable. Highly recommend Black Tie.One happy customer
Tuxes were ok but bait and switch tactics used on us are illegal. Our party was so large they offered us both the grooms tux free and a free suit (which I was fitted for). They then decided not to give the suit and never call back or promise to call back and never do. Watch out for promos as they are likely false as its been 9 months and still nothing.
Theyve been very pleasant to deal with. Would definitely recommend
Cost effective and very easy. Alterations on the spot is super convenient
Just got fitted for the Baxter wedding and was satisfied with all the help by the staff!
I have used this specific location for two different weddings and each time, after being fitted, they gave me a tux that needed to be altered. For the first wedding, the guy fitting me here told me to lose weight in my arms or i would look weird. Theres so many things wrong with that statement, but sure enough rather than them tailoring it, I got a bad tuxthat I looked awkward and even had people ask me if I was even fitted for it. Im not exaggerating when I say I probably had more comments about my tux than the bride did about her dress. For the second wedding, I had to have someone else pick up my tux since I wasnt getting back into town until after they closed the day before the wedding and even tho I called a few days before and reconfirmed everything, an hour before the wedding I had to go back there because somehow it made sense to give a 220lb 63 guy with a size 12 shoe fitted for these sizes, a medium sized slim fit jacket. I literally could not get the jacket on. If you use this place, and you will probably will because theres not many in convenient locations, know that you will need to go early the day before the event so they can figure out how they messed up and spend the next few hours tailoring something for you.
I needed my suit early and they had it ready for me. They are very kind and offer great service. Schaumburg location.
Measured wrong for best man, took the order wrong from the groom, first time I had a bad experience with them! Headache running back and forth
Used for our wedding. Great staff. Zero complaints.
I looked great in my tux for my Uncle’s Wedding
Very helpful, knowledgeable and professional start to finish great experience
Lady at the front desk was rude and not welcoming whatsoever.
Hands down best customer service. Very accommodating and friendly.
Excellent service! Would strongly recommend them!
Great place and good people
My tuxedo was ok, but not so much for anyone else
Taken over by presidents tuxedo, Wont be in business much longer. I wouldnt trust your wedding day to it. Shady business owners check out that guy on google. Losing and firing employees left and right.
Great and friendly service
They are the best in the business
Great staff.
Very helpful