I requested information about a car I was interested in and Diego Chavez emailed me immediately. Went to go see the car the next day and Diego went through payment options that worked on my budget. I was happy to have driven my new car home that day. It was a very good experience, so if anyone is trying to get a new car I recommend coming to this dealership.

Great customer service. Jorge was very attentive the moment I brought my car here for service. I was truly surprised, my car was ready in about an hour and Jorge had texted me immediately to update me. By far the best car service experience I have had. A wonderful experience that surpassed my expectations.

Got a new Lexus 2021 NX F Sport, very happy with the new car. . Had lots of compliments. Terrel was absolutely went above and beyond with his service. He did a phenomenal job in bringing the car to us in Ventura,CA. Never thought he would do it because it was late Saturday. But his dedication to his work is great. Hes definitely a huge asset in your company. We will definitely refer Glendale Lexus with Mr T Skinners outstanding job.

Thank you to such a great service from start to finish. Brought my car in for tire change and oil change, service was done quicker then expected. Service manager was really professional and made our visit outstanding. Thank you to everyone at Lexus of Glendale, will always recommend this location to all my friends.

I recently leased a Lexus ES350 at Lexus of Glendale from Diego Chavez. Hes a very down to earth, easy to work with guy who really took the time to work with me so I could get the right car. The process was much easier than I thought it would be. I got a great deal on a new car that I LOVE! I am thrilled with my new ride!

DONT BUY CERTIFIED USED CAR FROM THIS DEALERSHIP. If you heard or sales person shows you with pictures of damaged and with zero accident carfax report, most like it has frame damage. I have purchased from glendale lexus. I was planning to sale my car found out there was big frame damaged underneath of the car. Car value dropped. Sent them an email no response made phone calls they kept transferring me to different department. If you have or going to purchase certified car make sure you write down everything and get their initial, printed name and date. Dont fall for their bumper to bumper coverage. All lies.

The SERVICE department here is the best. Do not trust your car to other service departments. Lexus of Glendale Service is the best. Highly ethical and experienced, stands by their work, knowledgeable staff, well managed, waiting lobby is impeccably clean and spacious. Highly recommend you service your Lexus vehicles here. I have been to many Lexus dealerships in SoCal over the last three decades and by far, this is the best.

It took 3 hours for a basic service. I arrived at 12:45 pm, my scheduled appointment. I didnt leave until 3:45 pm. All I had done was basic service. No problems were found, and no repairs were needed. My time is important too.

Have visited this dealership for service a few times since March 2021 and have never been disappointed. Chris G. is the best and understands what Customer Service is about.

Omg, hands down the best Lexus dealer. I took my Nx to be serviced here and the customer service was absolutely amazing. I want to thank all of the lovely young ladies who assisted me! Bree, Kassandra, and I can’t remember the cashier’s name for the service department. You guys are amazing!!! Keep up rn fabulous energy and service. I will definitely be purchasing my next Lexus from this dealer. I love it here!💕

Took my car in to Lexus for servicing after my purchase. I was very happy and highly satisfied with the work on my car and the customer service. I was dealing directly with Jesus Lopez, Assistant Service Manager. Jesus was awesome, he went above and beyond to make my experience an easy one. He was very informative and friendly, he let me know exactly what would be done to the car. It was a real pleasure dealing with Jesus. He and the staff at Lexus of Glendale have all made my day when dealing with them.

Staff at Lexus of Glendale is very professional & knowledgeable, special thanks to Michael White at parts department, thank you very much Michael for an excellent customer service. Gri

I took my Lexus NX F Sport with Jesus Lopez and he was amazing. When I arrived he went over everything my car was going to have done; set me up with a loaner and when returning had my car ready to go. Purchased my Lexus at this location with Denice and had a great first experience with Jesus and will definitely take in my car again with Jesus.

Chris Service Manager is the Best. We got a high level customer service from him. Thank U for your help.Naira/ Davit

I have been going to Lexus of Glendale for the past three automobiles...I have never had a bad experience...I recommend them very highly to diagnose and repair your car effectively and timely. .Jerry is my favorite Associates and Evonne always greet you with a smile.

Lexus service is always superior. However, I did not like the new loaners given to customers--way below their standard of care.

I leased my Lexus and often get my car serviced at Glendale. I’ve mostly had the best experiences here! This last visit was for a recall in my RX350. Jerry supported my check in and was knowledgeable and professional. He went above and beyond and even helped me lug my heavy car seat to transfer it to the loan vehicle. Daisy helped me get set up with the loaner Vehicle and she was also very lovely! Thanks Lexus of Glendale! I’ll be back shortly for a new lease!

The best service in LA! so nice and professional people! Thanks a lot!

The salesman Daniel was excellent! He was very determined and willing to help us out in getting the best deal for us and withing our price range when every other dealership turned us down. I highly recommend coming here! They are by far above all the other Lexus dealerships.

Very good and professional service. All services performed in timely manner as promised including a complimentary car wash.

Tony Chavez was very courteous and sensitive to my tight schedule. He was able to accommodate my request for regular service plus an important diagnostic within the allotted time, despite the dealerships hectic service schedule..

The first 2 maintenance services are free, but after that, they charge. Each time you pay for maintenance, it will be from $300~$500. And if there is something wrong, expect the amount to be even bigger. Depending on amount of driving, you could take your car 4 times a year for maintenance. I guess, I don’t deserve to drive one. This is the first and last time I buy a Lexus or a car for that matter. Thank you very much. I thought I could afford. I am learning I cant.

My experience with the Lexus of Glendale was super. It is also a very convenient location from where I live. Lara Galatyan is the main contact person I dealt with. From the initial phone call to taking off with my new Lexus, Lara has been very helpful. What I like about her is that she goes out of the way to find a car that YOU will love, not how expensive or how fancy the car is. So in the end, I got a beautiful silver ES 350. She even helped with the color selections too. Look forward to the periodic services I will be getting with Glendale Lexus. The rest of the team were great too.

Nikita (Niki) was amazing from the very beginning all the way until the end! I was extremely satisfied with her services she was so kind and knowledgeable! Thank you Niki for taking care of me. I love my new 2021 IS 350 F Sport! ❤️

As far as dealership experiences go, this is always one of the best. Good service that always includes a wash. Nice waiting area with complementary drinks and snacks. Less than a mile walk to the Americana to wait or can get a loaner car as well. Offered pickup/drop-off services during covid lockdown.

I highly recommend the Lexus Service Department and Technicians! They were knowledgable, thorough, and kind through the entire process.

You guys did a great job. Wanted to appreciate the sales person Helen who helped me with the purchase. She was so kind, knowledgable and has a welcoming smile on her face. We liked her attitude and she is an asset to any company. I have visited few other Lexus dealerships nearby and when compared to others the facilities that you have is great. The pantry with free Starbucks coffee, massage chairs, magazines and wifi is so useful. Also your deal for the model that I purchased was the best ever.

Wow! The service was amazing. I got a better car and better financing then I expected. Helen Park and Stuart Hicks were welcoming and customer friendly. I was never pressured to buy the car. I was giving many options and opportunities. Thank you!!!

Took my car here to get an oil change 5-6 months ago. Today, I tried to take that oil filter housing off but it was WAAY too tight. The service techs don’t know how to properly torque the oil filter housings. Good luck trying to get that oil filter housing off without breaking it.

Great service very clean facilities. Service advisors keep you updated on your vehicle status.

Went in for a complimentary maintenance service. Drop off was a breeze. Pick up process was a little disorganized. All staff at the cashier counter (where you check in for pick up) were busy & the line was getting longer, so a Parts Department staff member started helping people waiting for the cashier. I was the first in the line, but she helped someone who came after me first for some reason. And then the person at the counter where they keep the keys kept on trying to give me the wrong key without even checking my papers.The a/c was blasted to full and the seat & side mirrors had been moved when I got my car back. I understand whoever took & serviced my car wouldve had to do that to drive it safely & it was a hot day, but maybe try to restore it closer to the original state when you return it to the customer... & a bottle of water that was in the door pocket on the drivers side disappeared after the service. Hmmm... Its just a bottle of water and I wouldve been totally okay with the service person taking it (staying hydrated is important) if they asked me ahead of time or at least let me know afterwards that they took it. Neither happened.Im satisfied with the service work itself though & the waiting area is well kept. I was told it would take about 2 hours, and that was an accurate estimate. Scheduling an appointment was easy. Ill probably return for the next service, but without a high expectation regarding customer service & with an awareness that stuff in my car could get taken.

Very reliable service. Promptly and friendly.

Jerry and everyone here at Glendale Lexus is AMAZING. Thank you .

The best dealership. The service department is incredibly fast efficient and thorough. Staff is friendly, knowledgeable and always ready to help. Everything is clean and nice, and they offer massage chairs, computers, coffee and popcorn to pass the time while waiting for my car to be serviced. Always a pleasure to come here.

Helen was amazing. She gave us all the information we need to purchase a new car.

I had previously refrained from writing a review on Lexus of Glendale, however after experiencing a great purchase experience with South Bay Lexus I had to share my thoughts on my experience with this dealership (Lexus of Glendale). My experience happened at Lexus of Glendale a little over 1 year ago when I had made a purchase for an LX570. The initial process went very well. Upon completion of the paperwork, I had mentioned to the sales associate that I will return later with my wife to pick up the vehicle as I had come alone to purchase the car. Thats when the entire experience went south. The sales manager came out to see me and stated that the policy of the dealership required the customer to take the car immediately. She said there were no exceptions allowed to this policy. Never in my entire experiences with multiple dealerships have I been forced to take the car on the spot. Actually, my purchases with Mercedes, Land Rover, BMW, Audi, and Porsche have allowed me to come back at my convenience or have the car delivered to my residence. Lexus of Glendale did not offer any of these services and would rather lose a sale than to accommodate the customer. It was because of Lexus of Glendale that I had been turned away from considering a Lexus. Luckily, a year later I gave Lexus another opportunity and chose to do business with another dealership (South Bay Lexus). The experience was worlds apart. Lexus of Glendale had a very different attitude from South Bay Lexus. South Bay was along the same courteous, professional service as my experiences with Porsche Riverside, Downtown Audi Los Angeles, and Land Rover Newport Beach. I dont expect much from a dealership aside from professional, courteous service. Lexus of Glendale did not provide any of that. I do not know if their policies have changed since my experience, but for those considering a purchase at this dealership be aware that they are not accommodating (at least not with my experience). To be fair to the sales associate, he was very apologetic and had wished the dealership would accommodate us in picking up the vehicle at a later time. However, due to the dealership policies he was not given the permission to allow me to pick up the vehicle at a later time. Needless to say, the sales contract was terminated and the vehicle was never purchased.

Peter at the front desk was nice and knowledgeable. He wasnt pushy like other salesmen. He showed me the car, answered all my questions and was very professional, which I appreciated. If I decide to buy a Lexus I will definitely contact him .

I scheduled an appointment for my car service, on a Saturday, upon arrival my car was registered right away and I was told to expect a call in 2 hours. In less than 2 hours my car was fully serviced and washed. The pick up process was fast and smooth as well. I definitely recommend this dealership services.

From the first call to driving away in my new car, Bianca and Lara game me exceptional service I was not ready for!! I have negotiated and bought many a car, But nothing will ever match the attention to service and efficiency of this awesome group of people from Lexus of Glendale. If you are looking for a no hassle and amazing car buying experience look no further!! They will treat you with respect and awnser any questions you might have. Highly recommended!!

Brie helped me in a BIG way right before the service dept closed. Awesome customer service from Lexus of Glendale!

Stop by having issues with communication system,service dept.is closed today but Mr.Sarkis Jossakian tried his best to help us out but still needed to visit service dept.Great customer service from Mr.Sarkis Jossakian

Great dealership to shop for a new car.

So I picked up my car from 30 months service yesterday and noticed unrecognized damage on the rear bumper which looks like a car slightly bumped into it. Left a car last Saturday morning and picked up on Monday afternoon. I will not enforce it as the damage looks pretty minor. Mistakes can happen but I expect higher quality service and perhaps honesty from the premium dealership.

Just purchased a 2021 Lexus from Lexus of Glendale. From the very first phone call to the pick up of vehicle, it was the best experience I’ve had with a car dealership. Our sales agent, Lara, was very knowledgeable. She gave us a good price and answered all our question quickly and efficiently. Even the finance office, headed by Lia was quick and painless. The car was ready and spotless when we got there. The whole transaction took an hour and 15 minutes. That is unheard of! I can highly recommend them without hesitation.

Good service. Car price easy accepted. Dont need spend too much time at dealer. Thank you

Safety protocols were in place and service was attentive and accommodating!I got picked up to go to the Americana and was not going to make it back before closing and they graciously left my keys with the receptionist in sales. Most importantly, service was done well!

It was great they told me around two hours waiting and it was about the same overall I am happy for the service

Purchased my first car here with Diego who was very helpful, thorough, and made my first buying experience easy. Any issues I had with the car were fixed in the first week and I know will be handled promptly if any arise in the future. Very pleased with my experience and in love with my new car!!

I had a wonderful experience today on my visit today.Thank you Kassandra and your team!

Lara,The Sales representative was fantastic!!She was very knowledgeable, and unlike other dealerships I’ve visited, I did not feel pressured or stressed to make a deal. It was very easy and I was out with the car headed home very fast.

I always receive top of the line care at Lexus of Glendale.

These people are super friendly and its a great experience going there. Lexus service is always the best and yes maybe I can get things a little cheaper but they never up sell me and my car is freshly washed when done so its well worth it.

Took my Car in for a service. Carlos was excellent with his service. Top notch. Thank you Carlos

Great and prompt service. Love the added bonus of nicely washed car w/ any visit at service department.

Very nice coustmer service on parts department

Waited for a little over 5 ish minutes whiched seemed like 30 minutes with 0 attempts of any greetings or interaction from any member on staff even while being the only vehicle in the service drive at that time. However relieved when the Service Manager himself stepped out from his office to greet me and escorted me over to an advisor (I had an scheduled appointment). Great leadership principles and practices.

Great service as usual. Took my car in for regular maintenance. When I arrived I was taken care of right away & all the staff had masks on. Carlos, the consultant who handled my appointment was pleasant & efficient. He took the time out to cater to the specific needs of my car based on its past maintenance, mileage & age of the car. The waiting area was clean & uncrowded. Unfortunately due to COVID the popcorn, soda & coffee machines were turned off but better safe than sorry. :) I got a loaner car since my car was going to be worked on for a few hours. The car was clean. In fact it was freshly washed as it was still wet. The associate who assigned me the loaner checked the car over with me & made sure I didnt have any concerns or questions before I left. I have had nothing but positive experiences at this dealership for the 5 years I have been bringing me car in for maintenance.

Excellent shopping experience, Sales Chelsea was very friendly and patient to answer my questions. definitely come again next time :)

They really take good care of you here. I brought in my Lexus RX 450h for 15k mile service with low tire pressure. At first I was told I needed a new tire ($372!!!) and a new air filter, but when they did the work they called me to say they could patch the tire and the air filter was fine. I really appreciate their honesty and care. They are total pros. And the free loaner car is pretty amazing too. Great job and great service.

Great experience all from the comfort of my home! Lara Galstyan was awesome and took care of everything detail from the moment I inquiried on their website. I never left my house, and Lara even delivered my car to my house. Thank you for the best experience I have ever had with Lexus.

Really terrible and snooty service from the front desk to the parts counter clerks to sales, avoid this location. There are a lot better dealerships in the area.

Lexus in Glendale on Brand has been exceptional. Customer service in Service Dept went beyond when I bring my car in from loaner to keeping customers posted with the status and progress on the car. Thank you Lexus Glendale. Ann Daniels

Nice and clean. Fast service. Friendly and knowledge staff.

Especially Mr.Jerry Temores at service dept. so nice and friendly help me.Im so glad and happy. totally excellent!

Hi! Sergio your kindly service was impressive Thank you!!!

Had the most positive experience the staff and the showroom is excellent.

Exceptional customer service satisfaction.

I went into this dealership to pay off my current lease on my RC350... I had made three phone calls over the course of two weeks and was treated with hostility over the phone even. I came to the dealership with a cash payout (there was no financing necessary.) Because my car was registered out-of-state... the dealer tried to make a profit by having me turn the car in and then finance it through them at market value so they could skim a profit (even though I just wanted to write a check for the full amount.)This is my second Lexus and the 8th in my family- but we have never been treated by a dealership as we have by Lexus of Glendale. If you are looking for the Lexus Experience....or being treated like a valued customer- dont plan on finding it here... drive out further.

Diego did an amazing job making this buying experience efficient and easy. He communicated well and got the car delivered to my home as expected. Lexus quality service for sure- I will reach out to him when I need another one.

I came to this dealership this past Sunday and I walked around for a bit looking at the cars that were outside. Im not certain the procedure with this particular dealership, but Ive been to 3 others around Los Angeles and salesman came out to assist me. I purposely stayed out for a while thinking someone would see me and ask to help, but it didnt happen.

The service was ok.I waited for quite a long time to have my car serviced then I get a phone call that I need a new battery I purchased the car one year ago and yes the car is 3 years old but I was told it has a 7 year warranty.....I did not want to get into it I just go ahead and approve to have a battery replaced...My only major disappointment was:When your customer is in the facility, as a courtesyyou should approach the person directly and discuss about purchasing an item face to face.... I didnt expect to have to replace the battery so soon..... So as a courtesy you should be addressing that person face-to-face ( within the CDC regulation of course).... it would have been a more impressive customer service.Again dissapointed:If he would have come and spoke to me, yes I know covid but I was in the lounge....I still havent got an answer why I needed to purchase a new battery in such a short period of time.. I guess Ill reach out to woodland hills lexus where I purchased the car..

Helen from Lexus of Glendale was great at helping my parents purchase the vehicle they had been wanting. She made the whole process easy and got them exactly what they wanted. Despite the current Covid circumstances my parents were happy they purchased their new car here and couldnt have asked for a better representative than Helen. We look forward to coming back to this dealership for regular maintenance.

Excellent help from Niki and Kevin who went above and beyond to make sure I got exactly the car I wanted and the best deal possible. Top class service.

Great service,always happy to bring my car for service!!🙂👍

Great service 👏 👍

Purchased a certified pre-owned car at this dealership 2 days ago.. Overall experience was great. As any other dealership theyll try to up-sell you on warranty, service contract etc. We decided to go without it as Lexus covers us for another 2 years bumper to bumper and free maintenance, thats your call to make. Price was excellent compared to our research on similar vehicles. We did a lot of research, visited many car dealers and we really felt comfortable buying our car at this Lexus dealer.

Edgar is the best partner when you need to lease a car at Lexus Glendale, he went over all the options and was attentive to all of my questions. This is the second car Ive leased and I am extremely happy with Lexus of Glendale, their sales, their service and the 5 star quality of customer retention.

Their staffs dont know anything, and all the questions that I asked about their car have to Google it. They would give the wrong specs (hybrid) for a different model. Also, they dont even know what certified car covers. Dont go there and WASTE your time. Other Lexus offers better and will save your time. I dont see how there are salespeople who are still working there like this.

Jesus Lopez was great. He listened to all my concerns and addressed them without a hesitation. Thank you

Jesus, my service advisor always does a great job providing an excellent service experience at competitive prices

VAHE was the salesman that helped me. He was excellent and I have no complaints. He is 5/5 stars for my rating of him. From the initial test drive, Vahe had the “no pressure” attitude and was honest about the GS 350 I test drove along with the other options I was considering. After the test drive and throughout the buying process and afterwards (follow up call), VAHE was very nice and thoughtful. My experience on the finance and paperwork is only 3 stars however as I felt the pressure for buying and additional warranty. Though he was doing his job, after I said “no” several times and said I won’t change my mind, the subject of extended warranty should’ve been dropped. Thank you again VAHE!!

Horrible experience with Diego. Look at some other dealer. Dont waste your time here. Dont come here without the money you see on internet. No negotiating or you ask for discount. They will look down at you. They will ask you to leave and buy somewhere else right away. Good luck with finding car at somewhere else :)

I had a great experience purchasing my new car from Lexus of Glendale. After some searching I found the exact car that I was interested in at their dealership. Lara Galstyan, one of their internet sales advisors, helped me through the whole process - she was extremely helpful and patient with me. We had all the details worked out ahead of time so my visit to the dealership was quick and easy. Everyone there was as helpful and nice as Lara! Would definitely return for another car and would recommend them to anyone shopping for a Lexus.

The experience I had at Lexus of Glendale resulted in the most satisfying car-buying experience I had in my adult life. I dont say that lightly either. My purchase involved the top of the line flagship vehicle made by Lexus, the LC 500, and Diego Chavez, my salesman, who I first met last November for a test drive, was terrific about following up with my every step of the way in the multi-faceted deal I had proposed to make the purchase a reality, to seeing me off in my new car at the conclusion of the process. There is a reason Diego handles the higher end transactions at this dealership, his professionalism made this a good experience. Also, Bianca White, the manager who worked on my deal, really thought outside the box to make it possible for me to buy a very expensive car so many thanks and appreciation go out to her as well. My journey started at a different dealership actually, but when they could not meet my deal parameters, Im very satisfied I wound up at Lexus of Glendale...

Quick, friendly and prompt service. Jorge Navarro took care of my car like if it was his own.

Finished the servicing in one hour less time than promised. Great service department and great customer service as well.

What an amazing experience! I came up from San Diego after some other Lexus dealerships in between didn’t work out. I found some listings and requested info online and made my way to Glendale the next day. Lara Galstyan was the one who called me to set up an appointment and helped me every step of the way. I was blown away by her customer service and hospitality from beginning to end. She was transparent with everything I had questions about even before I even made my way up there. The car buying experience was everything I hoped it would be at Lexus of Glendale and I want to thank Lara for it. The facility and staff was everything I would expect from a Lexus dealership and more. The waiting area was nice and the massage chairs were a nice touch too! I left with an amazing purchase and I couldn’t be happier.Highly recommend for anyone looking for a Lexus in Southern California. Don’t forget to ask for Lara!

Great experience. Ask for SarkisHe was very helpful without being pushy.

Discriminatory. Treat you better if you’re female. Won’t ever car shop with this dealership again.

Excellent service . Staffs efficiently care all details of your car’s need, make sure you well been take care while in waiting . Especially by Mr. Jesus Lopez ., Once again Mr. Lopez fully understand my requirements of service, for my most recent visited, service with honest and supported . Well Done.

What an amazing experience!!!! I would highly recommend this dealership. From the start the process was so seamless and efficient. I inquired after I located the car of my dreams and they were so responsive and answered all my questions. Not once did I feel pressured or like just another number. They processed all my paperwork within hours, got me a great deal I am simply amazed by their customer service and the quality of the car. And I cannot thank you enough Anthony who handled everything from start to finish and for making my car buying experience such an AMAZING one!!!! I would definitely recommend this place to anyone looking to purchase a Lexus.

I bought two cars here and service both here. The whole dealership has a big focus on service. Chelsea from internet sales addressed all my concerns and gave me sound suggestions. Carlos and Jesus from service department work quickly and smoothly. Jocelyn from cashier is the sweetest person that really brings a smile especially under covid days.

I had excellent service and Carlos made sure my car was delivered on time and on budget.

Amazing staff, made the experience very seamless. Even though we were there on probably one of the busiest days of the month (last day), they worked as fast as they could and as efficiently as possible to get us what we need and meet our requests. Overall great experience. Diego and Jose were great.

I have been going to this dealership for about six years for all service needs for my RX 450h and previous Lexus vehicle’s. I have had the pleasure of working with Jesus Lopez for the past 6 years. Jesus, knows absolutely everything! He is professional, humorous, courteous and he is knowledgeable about products, service; and most of all he gives a pleasant, patient, and empathetic smile as I frequently have an complaint regarding the elimination of the delicious breath mints and exquisite ink pens that were complimentary; also he consistently delivers client services to perfection. Clearly, I will work only with Jesus who seems to tolerate me and all of my quirks, very well. I appreciate his excellent representation for this fine dealership! Looking forward to many more years of this excellent treatment. Thank you Jesus, because of you I bypass all other Lexus service centers because I want to work with you!Only and nothing but the best,Dr. T

I spent weeks looking for my perfect car (with a perfect price), and wish I came to Glendale Lexus sooner. They had the most inventory of what I was looking for, the NX, and the best price I could find. Everyone there is on point and friendly, from Lara the sales rep to Natalie in finance who was able to get me an awesome loan directly with Lexus that was better than what I prequalified for with my bank. Thanks for an amazing experience guys!

I wasn’t expecting to get my car from here but Lara really nice and straight to the point about the price. We got a good deal thank you to Lara. She doesn’t go around giving you some nonsense excuses, she went straight to her boss and fight for your price. I’m highly recommend to come to this place and shop for your car.

My husband bought air filter and cabin filter. There is 20% restock charge on the receipt when it is return. Amazon has exactly same items with half price.

Recently went to this location to look for a new vehicle with my girlfriend. We were in the market for a sedan or crossover. The salesman was very rude effectively trying to dissuade my girlfriend from looking at a sedan. Said given her size she would she go with the crossover instead. Strike 1.After finding a model we liked we went with the salesman to discuss pricing. He asked how much were we putting down, to this I responded zero. He then becomes agitated and berates me for even saying this. Telling me how is the bank going to give me a car loan without putting anything down. This came out of nowhere and more importantly is flat out false when buying a vehicle. Strike 2.He comes back with pricing with his manager, who says down payments start at 0 and go to however much we want (funny how that works.) The manager gives us pricing for the vehicle and I kindly let him know that we are going to still shop around a bit to make sure we get the color we want with all the features we want. He then ask if it would change our mind if he brought the price down. (Why not start with that? Is it truly necessary to go through this dog and pony show every time with dealerships when we all know the price is negotiable.) I say were confident in our decision to still look around. To which his rebuttal was if I had done my research I would know what that why Im looking for is not available anywhere. Strike 3.We left and found the car we wanted, with the color we wanted, with the features we wanted, 10K less miles, for the same price they quoted us within a week. And that wasnt our only option in Southern California either. Go figure.Terrible experience top down, glad to be part of the Lexus family, but will not be going back to this location ever again.

Service consultant Carlos was excellent. The only problem was when everything was put back together, the drive belt wasnt tightened to spec. Had to bring the car back the next day which was a bit of an inconvenience, but was taken care of quickly.