I have been with this company only 2 or 3 years and wow they like to raise the price of service so quick on you when you are on the yearly plan. I told the owner I was going to look at taking my business elsewhere and he hung up on me. I agree with my wife you raise the price on new customers not your existing customers, BUT maybe this company can’t get new customers. Watch out they lie I had full cell service at home the owner hung up on me he didn’t like I wasn’t keeping my service with them. They are very sneaky be careful with this company people very careful. They put in the review I lost cell service that’s how dishonest this company they are so fake.

It pains me to write this review. But I think the lack of responsiveness and just general lack of caring is what is making me type this. Had these guys out late October to service a Geo Thermal system, all seemed fine. The tech spent a lot of time with me, she was great and knowledgeable because we had just purchased this home and knew nothing about Geo Thermal. She even serviced and explained our tankless water heater with me.Fast forward roughly 3 weeks and my wife and I wake up to a 62 degree house. We keep our thermostat at 68. Being a Saturday I was reluctant to call for service at weekend rates so I tired the Emergency Heat and the house heated up to 68. The Emergency heat in the home is a tankless Navien water heater that is pushing hot water into the Water Furnace. So we realized over that weekend in November that if you are taking a shower you loose heat, and below 30 degrees it could not maintain the temperature. I called Thermal Associates on Monday and they came out on Tuesday. Within a half hour the tech and myself realized there was a major problem with the geo thermal loop in the yard. The tech added 18 gallons of water and it was still reading low. He said you must have a pretty good leak. The solution to finding the leak was running a garden hose into the Geo Thermal loop and looking for water to bubble up from the ground.The water ran at full force for over 48 hours and nothing. I called Thermal Associates and told them very simply. Look it is the 3rd week of November, the garden hose is not working, and I pointed out that Queensbury has sandy soil and bedrock is far down and I dont think we will ever see water come up out of the ground. Also my house is cold. I have a 7 year old and a 1 year old and winter is a few weeks away. Why dont you have someone come out to the house and quote me a new Geo Thermal loop, and also quote me installing a conventional gas furnace, and central A/C.2 days later. Adam came out. We both decided that getting a well driller out and putting a new geo thermal loop in this time of year would be difficult. Adam looked at my basement, I gave him my square footage and made it clear to quote me for a high efficiency furnace and a A/C. I made sure he had my email to send a quote and nothing....My background is customer service. I find it completely unacceptable to not get a quote or a follow up phone call or email. Yes I checked my spam folder, and I know he had my correct email... Several of the staff at Thermal Associates were made aware that we had little to no heat depending on outside temperature. Winter is coming! I am willing to drop $10-$15,000 on a brand new HVAC system, and I dont hear from anyone nor do I even get a quote? I was not quoting other companies, I was happy to use them. Due to the lack of response and complete disregard for my families comfort and safety, after waiting a few days we had to get another company out to install a new furnace and A/C. They did it fast seeing we were not in a good situation, especially with little ones in the house.My recommendation to anyone is to avoid this company. I dont think they are what they used to be and the last thing anyone needs in this part of the country is a lack of concern from a HVAC company when someone has no heat.

Excellent service. They came to my aide fast and affordably when others couldnt and wouldnt. I recommend.

Great service and they did a thorough job of assessing our heating system. Highly recommend!

Came out within hours and quickly diagnosed our issue with our Geothermal Heating & Cooling system.