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PitStop Fuels
433 Ossipee Trail E, Gorham, ME 04038, United States
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PitStop Fuels
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Er
Review №1

Quick, expedient and professional service I have been a customer of PitStop Fuels for 10+ years and wouldnt deal with anyone else. I have never had a problem they were not able to resolve. A quick phone call and they are happy to answer any questions I may have. Keep up the great customer service!

Da
Review №2

Doing business with PitStop has been frictionless from day one. Coming from getting oil deliveries and having to schedule them manually, PitStop makes getting our liquid propane deliveries simple by learning our usage patterns and automatically coming out and filling our tanks with no intervention needed on our part. Paired with being able to do auto-pay online, I never have to worry about whether well have enough fuel to heat our home.Ive also been able to talk directly with one of the employees - Levi - who came out to inspect our tank installation after we had a generator installed that also runs off of the propane. He was very knowledgeable and friendly, and took the time to explain what he was looking for and go over safety instructions with me to ensure that we knew what to look out for. This is just great customer service, and I would recommend PitStop to anyone looking for a reliable and responsive fuel company.

Ja
Review №3

Very good customer service. I am on a budget plan with them which works out well. I call when I need a delivery and they usually deliver before the delivery date. I have had no problems with this company and have been doing business with them for the last couple of years.

Av
Review №4

We have been with PitStop for almost 3 years. We have had nothing but positive experiences with them. Their customer representatives are very friendly and take the time to explain everything. The service rep who came out to do a safety inspection was fantastic, giving us advise and walking us through what he was looking for. They are very responsive, knowledgeable, professional, friendly and have done a great job at taking care of our familys fuel needs.

Ju
Review №5

Great service -dependable with the lowest prices. Ordering is easy- call or use their web portal. New home set up was on time and very professional. I have been a satisfied customer for over 10 years, highly recommend!

Lu
Review №6

Great service and great prices. Every time we call, they make a delivery in the next day or so. This place is a life saver and I would recommend them to anyone. Some of the big companies just cant do what PitStop brings to the table.

J
Review №7

Pit Stop Fuels is a great company to do business with with.During the shortage with fuel and help ln a extremely cold winter they went out of their way to still get a delivery to us on a Sunday. The driver had been working non stop to help out their customers so they did not go without heat. Great competitive pricing and always delivers

Er
Review №8

Great company and customer service. I have been using Pitstop for many years. I have never had any problems getting through or ordering oil. In fact I received a delivery first thing this morning. The delivery drivers have always been friendly and courteous.

El
Review №9

PitStop has had some ups and downs over the last few years - I think we all remember how long it took to get a fuel delivery during the coldest stretch of winter a couple years back. BUT that is in the past. The last two years with PitStop have been great. The prices are reasonable - typically lower than everyone else - and the pre-buy program is excellent. Customer service is always pleasant and now that Im on auto-delivery there are never any worries about running out of fuel.Im giving PitStop five stars because I think they have worked very hard to make up for the crummy service of years past and I can only say positive things about my experience with them in the last 2-3 years.

gi
Review №10

I have been with Pitstop for years. I call to get a delivery and have always been able to get it within a few days. Every employee I have come in contact with has been pleasant and helpful. They send out coupons (which I love!) Can’t say enough good about them! Highly recommended- Barbi L.

Ma
Review №11

I have used these guys since they were Yeaton Oil! (I think, for at least 40 years... anyway this company is reliable, helpful and definitely one to have!

jo
Review №12

Always friendly and helpfully. cant beat the service.Just overall a great company to work with and the staff aswell. Thank you and keep up the great job

Be
Review №13

I have used Pitstop for 10+ years for both Oil and Propane. We have always received kind and courteous service. Delivery has always shown on the day promised with competitive pricing to other local business in our delivery area.

A
Review №14

Pitstop fuels gave me the best pricing and service for years. Then a couple years ago the ownership changed. Service was very poor and pricing went up, it was pretty bad. Last year the original ownership took over and almost overnight the service quality was once again fantastic! These guys are the absolute best in the business.

he
Review №15

We have used Pitstop fuel for 16 years and they have always been very accommodating and professional. We even had them deliver fuel for a gift one year and they were very supportive. I would definitely recommend them for a fuel company to count on

Da
Review №16

Fast, consistent and good people. Been on auto plan with PitStop for several years and multiple homes. Good prices and reliable.

An
Review №17

I have been a loyal customer of PitStop Fuel (formerly Lampron Energy) for 30 years. We have always been treated fairly, received great customer service and have never had a problem with our heating oil deliveries. I look forward to many more years of having my oil deliveries from PitStop Fuel.

Sh
Review №18

We are very happy with the automatic deliveries; I have never run short. Their drivers/delivery people are very friendly and courteous. I would recommend PitStop to all my neighbors and anyone in the PitStops delivery area.

Ph
Review №19

I never wait in the phone when I call with a question. The service is always great on the phone. Their automatic delivery is always done right when it needs to be and gives me piece of mind knowing that my family won’t be left in the cold during a harsh Maine winter.

Gr
Review №20

Ive used pitstop as my home heating oil supplier for several years now, and theyve always been great. Fast delivery when you need it, and convenient if you want to just get regular scheduled deliveries instead.

br
Review №21

Whoever schedules the oil deliveries does an incredible job, For several years as a customer ive ordered my oil online and it always shows up exactly when promised. Never have to wonder if its coming on-time. Would recommend to anyone.

Je
Review №22

Stopped using them in 1/18 in a -20F cold snap when they couldnt deliver oil. Had to buy 5 gallons of off-road diesel at a gas station every day to keep my house warm. Found out that most of their drivers quit out of lack of confidence over the new owners. Now I got an email requesting I leave a review to get $500 worth of heat from them. I hope I win.

Em
Review №23

Fast and efficient delivery service! Theyve gotten to us quickly more than once in a pinch. Theyve also been flexible and available through the covid craziness.

Ja
Review №24

I have been a customer of Pitstop Fuels since purchasing my home in 2016. Their service is the best. We are on auto delivery and we have never worried about running out of fuel. The staff is very friendly and professional. I highly recommend Pitstop.

Ke
Review №25

PitStop Fuels provides friendly, transparent and quick service. We would highly recommend them to anyone looking for a reliable home fuel source!

Le
Review №26

Friendly over the phone. Fuel always delivered on time. Courteous drivers in a neighborhood of kids. Very pleased.

B
Review №27

I have been a customer of Pitstop fuels since 2015. I purchased my home and there was an exiting old 500 gallon propane tank with a different company. I tried working with the company that had the existing tank but they were unresponsive to my needs after several attempts, so, I called pit stop and they came right out, evaluated my energy needs, moved the old tank out of the way and set a new 250 gallon tank as I requested. The service guys were knowledgeable and had the parts needed on hand for the job. Since then I have been on auto delivery and always kept filled up. When my usage increased I called to have them come fill my tank early and they showed up a day or two later with no hassle.I do feel that the fuel pricing could be slightly more competitive which is the reason for 4 out of 5 stars.

Ch
Review №28

First experience purchasing fuel for our new home and have been very happy with their service, prices and speed. They filled my tank the following day and were gone before I was done getting ready for work.

Br
Review №29

I have been using Pit Stop Fuels for years. My mother used Lampron and then Pit Stop and now I use Pit Stop Fuels. The Budget program is useful and Customer Service is Great. Reliable.

La
Review №30

Pitstop is very polite and attentive. Deliveries are always done quickly and the drivers are always polite and willing to answer questions.

Be
Review №31

The guys have been great. The company is so responsive and professional. They moved my tanks for me so I cannot put in a deck....timely, responsive, professional!

Ch
Review №32

Been a customer for a few years now. They have great prices and convenient delivery. Very happy with PitStop Fuels.

Bi
Review №33

Have had very good luck with pitstop, Im on auto delivery and they come when they need to and never had any problem running out of fuel. The drivers and very nice and any time I needed to call the office they were always very nice and helpfull.

Ca
Review №34

Great Company. Top of the line service and communication. Choose PitStop with confidence!

Do
Review №35

I have had pit stop fuel for 5 years now.absolutely love them.They always deliver on time and have great payment plans so you can budget.

Ju
Review №36

We have had great service from Pit Stop! Everyone is always friendly and prompt!

Vi
Review №37

I have received great service and the options on how to buy your fuel are awesome. You can buy ahead, be on a monitored delivery (which I love, no more worries about running out of fuel), or call when you need fuel.

Cr
Review №38

Ive been a Pitstop Fuels customer for a long time. First with oil and now with propane. Auto delivery makes heating my home stress free and effortless!

Ja
Review №39

Pitstop has always been good to me. I can call and have my delivery within a week for oil and propane.

E
Review №40

Horrible place to do business with. I was a long term customer until today. They obviously don’t care about keeping their customers.

Sh
Review №41

The customer service and delivery service is wonderful. We recommend Pitstop to anyone looking for smooth service.

to
Review №42

We have been customers for many years . Service has always been excellent . Always a pleasant voice at when we called for deliveries.

Jo
Review №43

Five plus years a customer and very satisfied with the total customer service experience. Regardless of the weather PitStop has always come thru for service and deliveries!

Ki
Review №44

Pitstop Fuel in Standish is a great company. My delivery man is very nice. He calls me with a small window of time for me to unlock the gate and get my doxies securely inside my home. I am using their pre-buy option and am hoping to save money this winter. The staff have always been kind and efficient. I highly recommend Pitstop Fuel to all my neighbors!

Ju
Review №45

We receive scheduled deliveries for PitStop Fuels. They email us an invoice during the winter months when we are not at home. Service has been very good.

Ja
Review №46

PitStop Fuels - great customer service with competitive pricing. I recommend them.

Da
Review №47

We have been very happy with the service from Pitstop. From installation to ordering propane, the staff is knowledgeable and friendly. We had experience with other propane companies, and Pitstop is the best and doesn’t even compare to the other companies. I highly recommend Pitstop.

Ki
Review №48

I have been a loyal customer for more than 10 years, never had any issues, fair prices and excellent service!

An
Review №49

All my business with PitStop Fuels has been seamless. They are pleasant and efficient.

J.
Review №50

I switched to PitStop Fuels about 10 years ago, and they have never given me a reason to switch away. I have compared, and I still think they are the best in our area.

Sa
Review №51

Great reliable company. Never had an issue and will continue to use them for propane services in the future.

Ka
Review №52

I have never had a problem with Pit Stop. They are there for their customers.

An
Review №53

These guys were great at the start. I immediately applied for automatic fill. 2016 Super Bowl I ran out of propane while skiing. They made an emergency call, just before the party. PSF said they never received my email application. Turns out, nobody was monitoring the email that was on the PDF file of the application. 😕I shovel for PSF every storm. They choose to use the shortest route etc. Which is fine if there’s no snow. But I believe that PSF should leave no trace other than the fill slip. I have had damaged ceramic garden pots, marked siding, and loose pea stone on the driveway each time they deliver. I’ve called, sent notes with punctual payments. It’s never improved, it’s inconsiderate, and unprofessional.

An
Review №54

Good prices, nice people, quick to respond whenever theres been an issue.

Ki
Review №55

This year service, professionalism, and efficiency has been great. Called in and had an oil fill in less than a week.

St
Review №56

We have been buying fuel oil from Pitstop (formerly Lampron) for more than 25 years. We are on auto delivery and they have never let us run out of oil. They have highly trained people in their service department and we always feel comfortable when we need to talk with Pitstop’s customer service department. What’s more, their prices are always competitive.Stan and Barb CohenBridgton

Jo
Review №57

Ive been very pleased with the services i have received, no complaints

Ev
Review №58

Pitstop has a history, at least in my neighborhood, of being late or otherwise unreliable, and recently, has been neglecting to leave invoices for the propane thats been delivered. Despite fuel prices trending downward, the price for LP has not decreased from Pitstop. I cant speak to how competitive fuel providers operate, but from my experience, Pitstop has been far less than adequate, and I would not recommend them as your provider.

Ca
Review №59

I’ve been using Pitstop fuels (Lampron Energy) for 25+ Years. Before that I shopped around to get the lowest price at the time and watched the trending prices per barrel in the stock markets. I waited as long as I could without running out of heating oil to buy cheap or fill early before prices trended higher.Eventually, I got tired of playing that game of gambling price & delivery options when I’d end up paying more for waiting or lugging 5 gallon jugs when I ran out to fast in a cold snap. Customers everywhere that are on automatic fill or under contract get their fuels first. There have been shortages of fuels and propane over the past several years where households ran out while waiting and comparing prices and running low on fuel. Remember, the delivery drivers and those drivers that deliver to the Energy Companies from the ports are in high demand in the marketplace. There’s been a driver shortage in the United States for several years now and it’s only getting worse.Pitstop & Lamprons have always given me excellent and friendly customer service. I choose to be on an automatic fill program in order to have the security of getting Fuel when I need it, if I feel nervous about prices going up then I call them and have them fill my tank earlier than their fill schedule for me (as long as I have room for at least 100 gallons).Yes, sometimes they are a few cents more than others but sometimes they are less. I sacrifice that game for peace of mind knowing I won’t run out ( I forget to check the level in the tank) and I won’t have to wait when there’s a shortage. Plus, being in a program with them I can quickly get a technician to come If I have a problem with my furnace. A really really nice thing about them is that they won’t run your tank real low before delivery so the cost of the fill won’t be horrendously expensive getting 125-150 gallons at a time in comparison to 200-225 gallons.Four years ago I changed my propane provider over to Pitstop. I have a gas kitchen stove. I got sick of paying for tank rentals every 6 months on the tanks that have been here for over 20 years and way past their usage date ( the old tall skinny tanks). I was paying more on the rentals than I was paying for the propane I used. Pitstop installed a new fat tank and they don’t charge a rental fee for it !I know everyone can’t be happy all the time. But, I’m very happy with the services Pitstop has provided me over the years both in customer service and as my fuels provider. Over the many years, my extended family has changed over to Pitstop one by one. It works for my family but we are all local.As a Side note, I’m soooo happy Pitstop has a car wash in Standish now !

Ma
Review №60

I’ve used pitstop fuels for automatic delivery since I built my home. Very reliable and friendly service!

El
Review №61

Have been a customer of Pitstop Fuels for many years. Ive never had a problem with getting the oil in a timely manner, and their employees have always been polite and professional.

Ma
Review №62

Will Not Price Match nor Match Price of Dirigo Which They Also Own.They are one of the highest priced companies for #2 heating oil as seen on Maineoil.com. Compare and get lower price somewhere else. Oil is oil doesnt matter who you order it from - other than pricing.

Et
Review №63

Perfect customer service and always prompt delivery.

Pa
Review №64

7 years on automatic fill and this is the third time I’ve run out of oil. Answering service at 8am said I’m scheduled for Wednesday which doesn’t help when I have less than 1/8th this morning and no other heat source.

Ch
Review №65

PitStop Fuels has been nothing short of responsive and reliable. They are a company that is very easy to work with.

Su
Review №66

Pit Stop is by far the best fuel delivery service Ive worked with here in Maine, from setup to delivery to customer service. Ive used a few other companies in the past but have been happiest with -- and continually recommend -- Pit Stop. Their hard work during peak times is especially commendable.

Me
Review №67

Customer for years. Went to order propane today, and was told that my delivery date would be TWO WEEKS from today!!!!! Never have I been given such long lead times for propane. I was told to call when my tanks are at 40%. If my tank is at 40%, then the minimum order of 100 gal is more than it can hold!! They have been good to me in the past, but the reliability has gone downhill FAST. Pitstop needs to get its act together. There are plenty of energy providers in the area more than willing to take my cash.

A
Review №68

Weve been costumers for years, this business used to be 5 stars easy, now I wouldnt even give them 1. Too long of a wait on delivery (2-3 WEEKS in dead of winter) and if you need it before; expect a $250 fee attached. Non responsive customer service with errors (example: one check didnt make it to the office, and another time got an invoice demanding payment that was late for $0). We stuck with them through their incredibly rough transition last year, but are done after this winter, switching to another company with customer service and who can manage their business in a timely manor.

Mi
Review №69

Ive been a customer for nearly 10 years. Sure people have had issues in the winter, but come on, we live in Maine. Even since the sale, Ive had no issues. Place a propane order and they always show up on the promised date. Staff is always friendly when I call in.

J
Review №70

If you had asked me to do this review last year I would give 5-stars. Drivers would always have nice vehicles and are courteous and efficient. Used to call or place online, they would price match no problem and would have fuel next day. Ever since the new ownership took over this has turned terrible. Cannot get anyone on the phone. Cannot access online portal to order more fuel that way. No one responds to emails. It is like pulling teeth to give them an order. I know everyone is very busy this time of year, but the lack of communication and availability is astounding. . .

Ha
Review №71

Have been ordering fuel from them for a long time now have always had great service with ordering. The longest I have ever had to wait is a week but more often than not its within a few days.

De
Review №72

PitStop has awesome customer service!

no
Review №73

Ive had two check payments mysteriously no show causing me to put stop payments on them without being credited for the fee. Its the only place i have issues with checks. Delivery isnt terrible, usually three or four days when it isnt terribly cold. If it is cold I expect a long wait.

Do
Review №74

I have been a customer of Pit stop Fuels for 6 years. I ordered fuel online back on 1/3 and received an auto email indicating that I would get delivery on or by 1/15. I have been trying to get in touch with them since I only have 1/4 tank and the phones are either busy or they just dont answer. I called after hours and spoke to the answering service but never received a call from Pit Stop as I requested. Just a quick call is all I asked for. Not only that but on Jan 3rd they put a hold on my credit card for $699 and yet they dont plan on delivering till 12 days later or whenever! Really! Insane! Extremely poor customer service! Will not be doing business here for very long.I realize they are busy, they have time to put a hold on my credit card but not to give me a quick call? I have had to make several trips to get kerosene to put in my tank so I dont run out of fuel.

ke
Review №75

Waited weeks to get oil last year. Got on auto delivery this year. At an eighth of a tank now. For sure leaving this company. Oh by the way Google oil prices in Maine. Why are they always 5-15 cents more per gallon? Definitely not for customer service thats for sure.

Ci
Review №76

I cant say enough-my mom was very low on oil-I tried calling higgens (her usual oil comp) but they never called back-after many calls.then I tried Irvin- but they wanted to run a credit check first and then come out to inspect the tank could deliver. before they could deliver.I am thinkinking OMG I just want to have 100 gallons delivered to moms house-why is this so complicated. I finally called Pitstop -A live person answered the phone- Gave them my CC info and they delivered the next day. What more can I say but thank you.

ja
Review №77

Been using Pit Stop since 2011 for our home oil and propane and they are a great company. The customer service is great and they are always there when they say they will be. And I always find they have some of the best if not the best rates around. I would recommend to anyone.

Ma
Review №78

When I finally received my oil the truck or driver dropped a big puddle of #2 on my driveway. I shoveled up as much as I could right after the truck left with a little snow on the driveway but most went quickly down to the asphalt. When I paid my bill I put a note on the check but didnt hear back. Ive been an oil and propane customer for many years and they were great in the past but not since ownership changed.

Je
Review №79

They consistently book 2-3 weeks out for delivery and now are one of the more expensive places for oil in Maine! A much different company then what they were a few years ago! From cheaper and great service to now the most expensive and worst service... take my advice you can do a lot better dealing with any other oil company!

Jo
Review №80

Tried to place an order through their answering service, and I could not even receive a confirmation call/delivery estimate within that same day. Yet, when I called the next day to cancel my pending order, they were able to call me back to confirm that within 20 minutes. Horrible service, high prices, longest wait time!

Ji
Review №81

Bad service, they abandoned customers a few years back, check out the questions and all the 1 Star reviews, dont believe the spam 5 stars trying to boost the rating. They are paying current customers money to leave a review, which seems to be working, they are up from 2 stars to 4 :).I am no longer a customer of Pit Stop. I had been a Pit Stop oil customer for four years and have loved the response and the service and their prices, until now, Im done, never coming back.I called for fuel yesterday, at 1/4 tank, and I was told, sure, that will be 3 weeks. I said, no, sorry thats too long, they said, well if you need fuel, fill up containers at the gas station with off road diesel.No thanks, going to Dead River, they will deliver within a week.

Lo
Review №82

I have been thrilled with Pit Stop fuels. I use them for oil and propane. Every time I have called they are extremely pleasant and accomadating. The service is prompt. Prices are very competitive. They are awesome!

sc
Review №83

Pit stop purchased our former propane dealer and couldnt be any more of a negative change. Terrible customer service! We ordered fuel today and were told it would be 8 days before delivery unless we prepaid and no guarantee but it may be possible for an earlier delivery I highly advise looking for a different company

Ju
Review №84

Do not use these crooks! They took our money and did not deliver our fuel or call us. They will not answer their phone either. I know multiple people that they have stolen from over the last few weeks. Contacting authorities today.

Tr
Review №85

I want to start by saying Im not one to write reviews or complain about companies in general. However, Pit Stop definitely earned a poor review and some! For all of you that have been loyal customers of Pit Stop or are considering becoming a Pit Stop Customer because they generally undercut the competition by 2-3 pennies per gallon, they are not worth your time or support. I am guilty of this for the past 8+ years to save 2-3 cents per gallon or a couple bucks per 100 gallons. This company, Pit Stop, left our family and several others high and dry in dangerously cold conditions. We gave them the benefit of the doubt and simply wrote it off for the first week that they were just overwhelmed by the abundance of people calling in due to the sub zero temps for 15 days straight. We sucked it up and lugged K1 and Diesel for 2 weeks. The big issue is we were promised a delivery date by Friday the 5th after waiting for Pit Stop to show for 11 Days!! After that we really started to worry that we would never see Pit Stop. Rumors were stirring and people were standing in line for hours in front of Pit Stop in desperation. No other oil companies would take us and would only take care of their repeat customers. Pit Stop would not answer their phones or return emails for Weeks! No updates, no apologies, no calls! Bad business! Poor Business! Beware!

An
Review №86

Great bunch of people here. I talk to a few of the employees on a regular basis but there are always a couple of bad actors. Dont let it keep you from going in, though. Its always a good experience overall.

al
Review №87

Same here - ordered AND PAID via web on 1/3. Today is 1/11. After they charged my card, the receipt said 1/15 delivery. There was no indication about delayed delivery on their web site prior to that. I have gone up there twice to try and get information about whether 1/15 is a hard delivery date. They are evasive and dont directly answer your questions about delivery. Yesterday I went up there and the 2 people in front of me - one auto fill and one will call customer - had not had a delivery when promised. That told me all I needed to know. Absolutely no confidence in their ability to deliver. I just need to know so I can plan accordingly. This is the worst customer service. Indicates big problems on the management side. These new owners have no idea how to treat customers, or run a business. They are clueless. Will be going elsewhere. Cant trust an outfit like this.

Pa
Review №88

I have been getting my K-1 from pitStop for over 8 years. I have never had a problem. The prices are for the most part lower priced or the same as th= other oil companies. Service is awesome!!Thank youPitStop

RB
Review №89

Can process payments faster than anyone, but as for getting your order delivered........prepare to wait, and wait, and wait some more. We paid for our order Thursday of last week and it is Tuesday night.....still nothing. As for customer service, good luck!! They close very promptly at 4 pm and the answering service is worthless. Was rude to my wife and told they will call tomorrow ( Wednesday). Still with no oil and just wondering if anyone is interested in helping.

Ku
Review №90

Pit stop has always been responsive to delivery needs and even helped us when our propane line was accidentally cut by a bush trimmer. They came right away and replaced everything!Thanks!

Wh
Review №91

Weve been using Pitstop since 2011, recommended by my then boss and several other co-workers. Weve never had a problem with payment or delivery. I think the customer service is GREAT. Call when they say they will and deliver when they say they will.

Di
Review №92

I HAD been a customer of Pitstop for over 10 years and they always matched the lowest fuel price in my area. I stayed with them even through the horrible cold snap when they were in the news and not delivering to their customers last year. I found out today that they will not match prices but they will give me 5 cents off their inflated price, which is 10 cents over other local prices. I guess so much for loyalty. I will now take my business elsewhere.

ch
Review №93

(installed new oil tank someone needs to be home for first fill ).....Back when Dana owned pitstop it was five stars new owners not so much customer service has gone down the drain. Been a customer from the beginning spending thousands of dollars a year between oil and propane. Tried to schedule a time for oil delivery pitstop does not do scheduled deliveries cant even give you a rough idea but did say they would call before the delivery so someone could be there I was told I would receive a phone call prior to delivery so my wife or I could leave work and be there when the delivery was made. Well you guessed it no phone call my wife was heading to work happen to see the pit stop fuel truck heading down route 25 got a hunch that it was going to our house she turned around and low and behold he was pulling into the driveway. While the professionally installed tank had no issues just imagine if there was a bad weld on the tank the damage 208 gallons of oil would do to my finished downstairs and to the environment would be very costly and little bit reckless. In my opinion communication between office and driver is not so good. so not only do you get bad service pitstop fuels prices have not been good and they will not match competitor prices anymore so this customer is going to there competitor.

Ke
Review №94

I have been a customer for several years and I have always received exceptional customer service from Pit Stop Fuels. The staff are helpful and go above and beyond. I messed up my web order today (my fault, not theirs) and a quick phone call later, its all sorted and I have a delivery coming tomorrow. Once before, they were strapped for drivers, who were working long hours to deliver fuel to all their customers, and could not guarantee a timely delivery - yet they STILL delivered several days before the scheduled date. They are fantastic and this is why I continue to be a customer even when I cans find oil a little bit cheaper elsewhere. Thank you! And a special thanks to Susan for being so helpful today! -kerry

Ca
Review №95

We had just switched to Pit Stop in 2010, and a few weeks later, my husband passed away. Fuel was not the last thing I thought of; I didnt consider it at all. About 4 pm on Christmas Eve, I came home to a cold house and an empty oil tank, and yes, a driver agreed to deliver oil to me before he went home for the night. Pit Stop is the best.

Jo
Review №96

I have been a Pitstop customer for ten years. They have not responded to my order and wont answer their phones or email. I am so mad as I am running out of oil and propane. Luckily I have found another company to take me. I will NEVER do business with Pit stop again, I would not even use them if they where 50% cheaper! I will not understand anyone who stays with them after this winter.

Ru
Review №97

I have been a customer for 14 years and the past year and a half, they have been a huge disappointment. Last year they went silent during the coldest weeks in January leaving everyone scrambling for solutions. Rinaldi Energy took care of us, no issues. I received no apologies from Pit Stop, but decided I would give them a second chance. Went to order fuel today, got pushed to an answering service, and when I was called back over an hour later was told almost 2 weeks for delivery? Unacceptable. Called Rinaldi, they answered immediately and will be delivering next day. And 15 cents less per gallon to boot. It’s a shame, but I will be moving on after 14 years of loyalty.

De
Review №98

Up until the cold snap I had no problems. I ordered fuel over a week ago. They took the money out of my account within minutes and I still have not received my oil. Luckily, I ordered fuel from another company as a back up but I want the fuel I payed for. I have called and called to see when I can expect my delivery date because they missed it. If the line isnt busy....I get through and then booted off. I heard Pit Stop was bought out recently. Can you say off to a horrible start? I am contemplating making a change to a different company.

Be
Review №99

Very frustrated customer. Im one of the unlucky people who ordered fuel during the perfect storm and feel like Ive been lost in the craziness. I requested fuel almost 2 weeks ago and I have heard nothing from them. I followed instructions by sending an email and got no response. I left a message with the answering service last week, no response. Ive called again hoping this follow up will get a response, but Im not particularly hopeful.

Dr
Review №100

Cornelia is the best! Professional, efficient & friendly. Great service. Why would I want to buy anywhere else?

Information
6 Photos
100 Comments
3.2 Rating
  • Address:433 Ossipee Trail E, Gorham, ME 04038, United States
  • Site:https://pitstopfuels.com/
  • Phone:+1 207-352-7800
Categories
  • Heating oil supplier
  • Propane supplier
Working hours
  • Monday:8AM–4PM
  • Tuesday:8AM–4PM
  • Wednesday:8AM–4PM
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8AM–4PM
  • Sunday:8AM–4PM
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