Joshua was great! He truly knowledgeable on the mattresses. The warranty alone is the best that I found. Im excited about my purchase and cant wait until it arrives.I would highly recommend them.

Extremely comfortable mattress & love the adjustable base.

Easy and efficient sales process. Great product selection.

The sales rep was awesome and very helpful. Store is clean and tidy.

Great sales people! Not a fan of return policy or lack of especially for a foundation that has never been laid on. Took the upgraded adjustable box spring only to find out at bedtime that there us a huge glow that comes up from under the bed from the USB ports. Called the store to find out that no one has ever mentioned it before. I like it dark and quiet when I sleep. I needed to unplug the unit to do so. Bed seems squishier than the floor model, but Ill give it 3 months as recommended.

Verlos Grafton store has an excellent combination of great mattresses and a helpful team of professionals.

Joshua made everything seamless and perfect.Thank you for everything.

Great experience at Verlo !Christine was extremely helpful !

I ordered a mattress via phone and the salesman was very helpful in guiding me to the right mattress for my daughter. The mattress was delivered just a few days later and we are very satisfied. Price was right.

From the initial meeting with the sales rep in the store, to the courtesy of the delivery people, the purchase was smooth, hassle-free, and quite friendly; even personal. I made the selection in the confidence that I had been afforded the opportunity to test-run my options and that I had not been steered to a choice other than my own. Absolutely pleasant. ...and I slept well.

Josh Was Very Helpful . Delivery Guys were on time and did their job well. Second bed from Verlo.First one made it ten years.

I was perplexed with a problem getting beds for my grandchildrens upcoming visit. I reached out to Verlo associates Fred, Darien and Jamal in an effort to facilitate my needs in a timely manner. All three worked together providing the customer service I would expect from a great company like Verlo. Kudos to you all.

Helpful and knowledgeable salesperson.

Ashley Home Store messed up my original split box spring order & wouldn’t make it right. I called Verlo about 45 minutes before closing, spoke to a wonderful man named Josh and over the phone, he ordered what I needed, accepted payment and assured me my queen split box spring would be available for pick up next day. It was and I’m so delighted. Josh made my experience seamless; professional, friendly and personable! The split box spring is perfect & very comfortable under my mattress. Perfect for moving into awkward hallways, etc. I’m a repeat customer & highly recommend Verlo!

Just sharing about my purchasing experience. Jade was friendly, efficient, knowledgeable and totally in tune to my needs - without any opinions. Her line: There is no right answer. How does this mattress feel?Why do people want to go to places where there are no employees? How often do you shop for a mattress? You need experience, and Verlo has never failed me, the quality is beyond greatness, and the customer service is outstanding. Ask for Jade!!! You will not be disappointed.

LOVE my mattress from Verlo. Weve been buying for years. Great customer service too.

The salesman was very knowledgeable and friendly. The whole experience was fast, painless and easy. . The delivery people were nice.

Joshua was very nice in helping us with our camper matress. The matress for our bed we bought in 2000. Is still great.

They were attentive and efficient. They kept in contact with me from the moment I began my purchase experience to the moment that the bed was delivered.

Great Service! Jason was very knowledgeable!

I ordered a custom mattress for my camper and Josh, the sales person, built it to fit perfectly.

Josh was very helpful with a part that I lost while moving!

Purchased our king mattress at the Grafton store. We were pleased with the service. We were surprised that our mattress quickly showed a “king ridge”. The ridge continued to worsen and after 2.5 years we called Verlo and they explained the warranty i.e. 3 inch or more sink/sag required for the mattress to be considered defective and warranty covered. Service came out and measure the defect. We had more than 3 inch sags on both right and left side. Warranty states that we pay a pick up and delivery fee but the mattress would be rebuilt and repaired. We paid the required fees and the mattress was returned to us in 2-3 days. Mattress was dropped off - there was marked improvement in the sags but they were still there. The sagging continued and today we went out to replace our three year old Verlo mattress. Would not recommend Verlo or their mattress warranty. We have purchased Simmons Beautyrest.

Easy to work with, very knowledgeable

Great service, Josh was awesome!

Great customer service. Very helpful in finding the right bed that fits your needs

Can,t tell you.She is still sleeping.LOL !!!

Good customer service

Knowledgeable, courteous and friendly.