Great place with great people! They did an excellent job in fixing up our F250!
Ahhhh... Where do I start? A few words come to mind when I think of my new to me truck. Nightmare would probably be the one that would summarize it all with one word. Long story short, 3 different mechanics, body off / in the air 5 times that I know of, and just about every type of fluid leaking at some point over the 2 month time frame. Started with the oil cooler and not so good mechanic, moved to a different shop that fixed the oil cooler issues, but missed others. I even took it to Ford, who wanted my right arm for repairs.After having enough of this nightmare, I reached out to Ben and his team at Wide Open Throttle. I brought my truck over one afternoon and within a few hours they found out what was going on (and didnt charge me a dime). He explained everything to me up front.. what could happen and what to expect. Within 3 days, they had replaced head gaskets, studs, and found a fuel line that was leaking. We had agreed on a price and they even replaced the fuel line at no charge as they had a spare on hand. I received a call from them on the day that I was to receive my truck back from the owner (Ben) stating that he had found a very minor oil leak and was keeping the truck to once again to remove the body and repair the leak at no charge to me as it was a result of removing the turbos.Im not sure why other reviewers viewed this company so negatively, as they were always upfront and took care of issues when they were found. Ben and his team are on top of their game. My truck will not go anywhere else, not even for an oil change.Ben, thank you to you and your team.... Thank you for ending the nightmare!Jeff
I paid him less money than I should have, and had more work done than I deserved. The truck is now a beast and my wife gives me The Look when Im driving. These country boys know what theyre doing. 👍
Great diesel repair
Ben and his crew have did a great job with my truck. I can call Ben and explain any issues I am having with truck and he is quick to jump on it. He always explains whats going on, what needs to be replaced, is always straight forward and never tries to sell extra. Ben is very reasonable and very fair priced. He never disappoints and has a life time customer for my diesel.
The crew at W.O.T is very knowledgeable and always operate in a timely matter. They are capable of everything from everyday repairs to lift kits and full motor builds. I recommend them to anyone looking for affordable quality service and will continue to do so. Thanks guys!!
Took my truck to these guys for the 1st time today. Great guys! They are a family business that took good care of my truck. Answered all of my questions. They are my go to team for my truck. Highly recommend!
Always fair price and excellent work quality.
I took my high mileage F250 truck to Wide Open Throttle (WOT) for a pulley or belt chirping when cold. It is still chirping like it was when I first took it in. I am disappointed with the experience that Ive had with WOT and especially not getting a follow up to see if the issue was resolved after I last picked up. Ill take my business elsewhere if $525 got me parts (2 different belts, a tensioner, an idler pulley and a new water pump) that I likely didnt need as a result of a seemingly failed diagnosis (stethoscope included) on 2 separate attempts. Although labor charges were waived for the second attempt while replacing the water pump, I dont have confidence in a 3rd go round with WOT or recommending WOT service to anyone else.Update in response to owner response to my original review:I did specifically state the chirp noise I had was most notable when the engine was cold.The owner did replace several parts at cost and labor that was negotiated lower during the first visit.The morning after I got my truck back the first time I had the same noise. Not a new noise. In fact, its the same noise my truck still has.I did choose to drop my truck of Monday instead of the Sat a.m. when I reported the noise was still there the morning after I picked up from my first visit. That was for my convenience.Putting forth effort, discounting parts and doing second attempt repairs for no additional labor IS the right way to conduct business. However, getting the problem solved has to be the final outcome along with all of those things.
Mr. Law did work on my husbands Ford F250. Pricing was great, the turn around time was faster than I expected, the staff is super friendly and have wonderful customer service. He did good quality work and I will be back for future upgrades! I would highly recommend this shop for all of your powerstroke diesel needs!
Thanks to Ben and his team at wide open throttle for keeping me going
Ben & his staff take great pride in taking care of customers
Great response, friendly service, and a quick turn around on service. Ill gladly support small business here locally in Graham.
Very pleased! Very fair pricing, and excellent customer service!