I went to get a trim peace fixed that kept on falling off ever since they replaced my windshield. They havent contacted me yet. That was at least 6 weeks ago. Pandemic or not. They should contact me.
Very professional business that took care of me when i hit a deer causing 14k in damage west of grand forks. They did a phenomenal job fixing the truck& made it look new again. David Lueker was very helpful in keeping me updated with the progress & did a wonderful job fixing my truck for me. Highly recommended!!
The staff were very friendly and professional! They kept me updated on the status of my vehicle weekly until it was done and they did an amazing job repairing the paint damage. Would recommend to anyone who is looking for a body shop!
These guys are amazing!! We needed a new side mirror and they were quick to get the part in and got our vehicle taken care of in no time. Everyone was friendly but we worked specifically with Dave who was so helpful, honest and kind. The team went above and beyond washing and detailing the car as well. HIGHLY recommend!
Ann at Rydell Auto Body is absolutely amazing. I walked in 30 minutes before closing on Monday evening. Within minutes, Ann gave me an estimate and had me on the schedule for that Thursday. She called me personally when my car was done, greeted me each time I was I. and even made follow up call on Saturday to make sure I was satisfied with the repair. For anyone that needs auto body repair, Ann at Rydell is truly one of kind!
The service was good. The lady that helped me didn’t seem all that friendly, but it could be the nature of the job.
I am so disappointed in Rydell. I got rear ended in May and finally got to bring it in for estimates beginning of July and was told that it would take a week. I finally got it over 7 weeks later. They never communicated to me that parts were delayed or that it wouldnt be done in time. I ended up having to call in daily to see what the status was due to them not following up. David told me that yeah its a bummer that we havent gotten the part, my guy wants to get paid and doesnt until the jobs done completely disregard the fact that its been soo long.They finally said they got the part and it should be done by the weekend. I then drove the 5 hours to go get it as I moved out of state. And then was told Friday afternoon that it wont be done due to it not passing inspection for paint and needed to get repainted. I called again on Monday and they said maybe Tuesday. I called Tuesday and was told they forgot about some parts that were ordered.. I finally got it Wednesday. The back windshield has a scrape on it.And was told that they never know when they will get the parts until they come through the back door.Today Im driving in the downpouring rain and tried to use my back windshield wiper and they put it upside-down and it began scraping the trunk door and not even touching the window... brand new paint scraped all because of it upside down. Ive waited this long for it still not to be fixed properly? So very upset... I will be expecting them to fix it and make it right.
Wonderful service and quality work! I have always had such great service here! After they repaired my auto body damaged they even took the time to wash my car matts which I have been meaning to get to! Thank you so much I really appreciate the great work and service!!
Outstanding! My truck was scratched from Rydells car wash, and there camera did not pick it up, but they trusted my word and fixed the scratch--perfectly! In addition to this, they fixed other dents and scratches as well!! I love them! Thank you, Rydell! I pray God sees your good works and prospers your company far more than it has ever been before!! God bless you ALL! 🙏❤️🙏❤️
WOW. These folks know what they are doing. I just had my Motorhome in for some fiberglass and paintwork and it looks better than new! They did over and above what they said they would do, had it fixed before they said it would and the price they charged was more than fair. I will definitely be back and recommend them to others
They replaced my hood and front fender (and for some reason my AC condenser, even though that wasnt part of the estimate). Now my brakes are making a nose they have never made before. What a coincidence. I sure hope they plan on fixing this coincidence at no extra cost...
They went above and beyond on their service. They let me use a new vehicle to take home overnight while they worked on my vehicle. When I picked my vehicle up the had washed it and detailed the whole inside! This is why we keep coming back to Rydells time and time again.
Anne was great to work with and my part that fell off was replaced quickly. Tara the receptionist was also polite and helpful
They were very friendly, professional and the service was done when they said it would be.
Fixed two large chips in my windshield within a few hours and had prompt courtesy vehicle to take me back to work once I dropped my vehicle off with them! Everything financially was taken care of between the shop and my insurance, I had to do very little on my end to get it taken care of!
They were very friendly, quick, and efficient. They gave me periodic updates and even washed/swept out my car from all the winter junk on the floor mats. Highly highly recommend!
I didnt expect such speedy service from the collision center. I expected 3 weeks, and got the vehicle back in 9 days. You would never have known it happened. Looks great!
Wonderful experience! Dave was great to work with, scheduled at our convenience and job completed ahead of schedule!
The best place to get your car repaired. All the staff are amazing to work with and are kind and helpful. I have worked with Anne Ostlund multiple times for body repairs and she is so friendly and always leaves you feeling taken care of; I highly would recommend speaking to her for your needs. I also appreciate that when you get your vehicle back it is clean and looks like new.
Good communication before during and after. Even got it done a day early. My car looks great. They even cleaned out the interior. Anne was wonderful to work with!!!
The body shop did a great job repairing damage from hitting a animal using paintless dent repair.I highly recommend them.
My windshield was done beautifully with no concerns. Will definitely refer back for my future needs.
Took good care of me and Escalade looks great
Wow! Never miss a beat with this body shop at Rydell. Great respect for their customers and our vehicles! Anne Ostlund is a true rockstar that Rydell should be so grateful to have on their staff. Go see them for any of your auto body and glass problems
Rydell body shop did great job fixing my car. Anne was amazing, she was very professional, upbeat, just seemed like she truly cares. I would definitely recommend you guys to anyone that need body work.
1st class all the way👍😄
Always very good! Friendly people and very helpful!
Anne at Rydell’s Body Shop was fantastic!! Timely repair on replacing windshield and went above and beyond in taking care of me with another issue with my vehicle. I will be doing business in the future with Anne and Rydells.....you should do the same!! Highly recommend!!! Thanks for the work done!!
Super friendly staff and get you where you need to go with services. Great estimates on any body repairs as well.
David is great. Walked me through the entire experience and was able to anwser any questions I had when my car was rear ended. They got me in for a estimate immediately and orders the parts while I was there. Great people all around and the mechanics did an awesome job. Would definitely recommend to anyone who needs body work done
Anne Ostlund was amazing and so helpful, saved me time and helped me file a claim with my insurance company saving me money, I will be bringing all my future business here and recommend rydell to others as well.
Personal, professional, knowledgeable. Thank you to all who participated in repairing my truck. Special thanks to Dan Evavold, Dave Lueker John Gardner, and Gayla Powell. The Rydell collision center employees and their expertise is what makes Rydell The best collision center to have your vehicle repaired.
Had a semi on I-29 kick a rock out from its wheels and chip my windshield one day! I called up the body shop and set up a time to bring my truck to them for a chip repair no problem. When I arrived, one of the writers walked out to take a look at what I had going on and with the depth and appearance of the chip, informed me which glass tech she would have do the repair as he was really good with these types of things and she was right! I went back to get my truck a couple hours later (although it was ready long before that) and the chip was gone with barely a trace! It was a fast fix and honestly a lot more affordable than I expected.
Very happy with the quality of work preformed. Highly recommend.
Seen, scheduled, in and out in about an hour for a chip repair. Military discount was nice as well.
They did a great job fixing my cars headlight and bumper! They were professional and quick to get the job done and my car looks great! Also, they washed my car and vacuumed the inside! They worked great with my insurance, al around it was zero hassle!
They do great work easy to work with
I visited the service department. The service was excellent, knowledgeable staff, final price was less than expected. We will definitely use them again!
Rydell is obviously well known here in Grand Forks so I trust them for everything car related, but I had an exceptional experience at the Body and Glass shop with Tara M. and Dan E. The two of them offered some of the best customer service I have seen within the auto industry, and I am already getting ready to have them do more work. Coming from a big metro area I can honestly say these guys offer better service than most of the major players in a big city. Dont take you car anywhere else as these guys are second to none. Thank you Dan and Tara!
Great service. But my misdiagnosed my car. I had to get a third and 4th opinion to help solve my problem. The misdiagnosis would have cost me 5k
Rydell always does a great job. Thanks
My Son, a UND student, damaged his/our car on New Years day. Rydell was great from the beginning . Easy drop off on a Holiday and a quick response the next business day. I’m in the Cities so I had to work with insurance and Rydell by phone. Anne O at Rydell Body Shop was great to work with and so helpful given the distance issue. She worked with my insurance to get the car fixed as fast as insurance would allow. Her time lines were accurate and she always responded to calls or e-mails. One of the best customer service experience I’ve had in a very long time. Thank You Anne!!!
John and team did an AMAZING job coordinating with me to get the job done in a good manner, The car looked amazing after they were done with it, and were very friendly to the point where I thought this type of customer service could not exist! Thank you so much for everything you guys do! HIGHLY RECOMMEND
Anne was not only professional, but warm. She easily handled the bumps with my insurance company and executed the repair process flawlessly. Anne was even able to answer the questions I had about my rental car! Just an overall worry-free experience!-Cynthia Newton
Nice job! My car was even a bit cleaner when I picked it up.
Thank you so much to Anne Ostlund, Brian P., And Pete J. at Rydell body shop. I wanted to cry I was so happy, my eyes watered and I had to hold it back.They surprised me by saying this is your sign you need to continue being a foster parent. Todays charge is free for fixing the windshield chip and we restored your headlights for you because you need to keep these kids safe. Im very overwhelmed with happiness. Today meant so much to me ❤️🥰❤️ thank you so much from the bottom of my heart.
So far really good, great work awesome service.
Fast service, needed to make arrangements for a new windshield.
I had such an amazing experience at this place. Anne Ostlund was amazing to work with. She was super professional and helpful. Justin was also amazing, he worked on my car for a really good value! They didnt overcharge me, Anne and Justin were just really fair and helpful to me!
I was very impressed with their service!! I got a rock chip on my way into Grand Forks—they got me in right away and more than likely saved me from having to replace my entire windshield.
Absolutely loved working with Ann, she was super friendly and easy to work with!
Dan is the lead in the body shop and he is great. Very informative, keeps you updated when he says he will. Overall timeliness of work done in the shop is pretty good, and they work directly with a handful of big auto insurance companies to streamline the process for your car repair. Im pretty happy with it.
The staff is extremely helpful and always kept me up to date with my vehicle. The windshield was done same day.
On June 7th we had straight line winds between 80 and 100 mph. Our barn, which was our garage, collapsed. 2 of our 3 vehicles were parked inside. Our pickup suffered the most damage and saved our RAV from serious damage. Every panel on the 1997 F-150 sustained damage. When we picked up the truck all the damage had been perfectly repaired and it looks brand new! The team at Rydells did a fantastic job and we highly recommend them if someone needs body shop and paint work. You will not be dissatisfied!
They were nice and willing to work with us.
I will only trust my vehicles to the Rydell Body Shop!!! They are always friendly and efficient!! They do A+quality work that I have been happy with every time I have had repairs!!!! They are always willing to go the extra mile and make sure I am happy with everything!! I want to say thank you to to the team that took care of me I couldn’t be happier!!!!
I have had my car for over a year and had noticed the trim piece was not quite fitting correctly. They fixed it and did not charge me because it has been that way since I purchased the vehicle.
Excellent professional and timely service! They went above and beyond with my service work! Would highly recommend!
They repaired a quarter panel and mirror that had been vandalised. Awesome job done in repairs....
I was in a car accident the week of Christmas. I had 44 parts that were replaced on my 2020 Cadillac CT5.
I needed a new windshield put in my 2012 silverado. Due to my 24 hour on work schedule it is difficult to arrange maintenance. Anne at the body shop was able to arrange to have my vehicle picked up at my place of work and have the windshield replaced. While it was at rydells, she was also able to have the oil changed as well. My vehicle was returned to my work place washed, cleaned and repaired with out me having to take time off from work. I really appreciate how I was treated like family in getting all this service completed.
Twice our vehicle has been recalled and service has been wonderful both times. We also have them change our oil and rotate our tires. Thank you to the staff who is friendly, efficient, very accommodating, and to Braden Fraser for doing a fabulous job as my service adviser. I highly recommend Rydell Body Shop and Auto Glass for your vehicles needs.
Great company.
Had a great experience this week with Braden and the Rydell team. They got my van fixed up in a timely manner, they communicated the problem and kept me informed as the service was being done that day. Very impressed! Great job Braden and Rydell!!
I really appreciated Anne keeping me updated on the status of my repair so I didnt have to call and try tracking someone down to get answers. The process was painless and I am very pleased with the service!
I went here to get bird strike damage repaired. Good customer service, not very time consuming, and they even cleaned the bugs off of my car!
Staff and the gentleman helping me were very nice and accommodating, but I brought in my work vehicle to get 3 tires looked at and patched.I had 2 nail holes patched and a valve stem resealed and it took almost 3 hours and once I left I got a call that they forgot to put my wheel lock back in the vehicle.Im not sure if they had a new guy working or not enough people in the shop, but that is ridiculous. If you have anything that needs to be done other than an oil change I recommend going somewhere that they put their time and effort in to get your vehicle done correctly and in a timely manner.
Just needed rear door clips fixed
Great service! Dave P. in the service department greeted me by name when I walked in - even though Ive only been there once before and it was months ago. I had autostart installed in my vehicle, and brought a friend along who wanted to look at vehicles. Amanda in Sales made it easy and comfortable to try out some different models without any high-pressure sales tactics. Mike also presented some great options for my friends purchase, and was willing to work with her on the different terms to find the one that worked the best for her circumstances. Everyone was knowledgeable, helpful, and friendly. They have consistently gone above and beyond to make sure that their customers feel appreciated and welcome - regardless of the issue or purchase amount. They have earned my loyalty!
Anne was extremely attentive and helpful. They kept me informed the whole time on when part would be in and flexible schedule to get me in. Even vacuumed my car and wiped everything down! :)
Thanks to David Leuker and crew for such great service, kindness and honesty. Because of past experience I dont even get estimates from other shops in town! Everyone I had contact with was great!
Ann and the staff are amazing !! From the minute I called in to get and estimate to the finished product was exceptional! Ann explained every step, pricing etc.. They also brought my car over to PDQ so it was completely ready to go when I picked it up . Thank you for the quick and great work !!
Anne Ostlund and Dan Evabold were amazing! I ran into a snowbank and went into Rydell Body Shop for an estimate. I only have liability on my car and did not want to have to pay too much for damages. Dan found no serious damages and was able to glue a few pieces back on for me. I am so grateful they were both able to help me, without costing me too much money! Thank you Anne and Dan! You really were great to me!
I brought my Cadillac to the collision center to get my sunroof fixed because it was leaking. Anne Ostlund got me in right away that day and JT fixed it and my license plate light all within impeccable timing 😊 They did a super amazing job on my car and had great customer service skills!!! I got a great deal on the service and it was a very professional awesome blessed experience 👍👍 I highly recommend!!!!
Excellent work and time frame
Rydell Honda has been the best service provider to work with. After learning I needed new tires for the first time I submitted their online application asking for quotes for tires. They called me within an hour and helped me understand the difference between my choices and helped me schedule an appointment that worked for me. Mitch Stafford greeted me the day of and helped me through the process. After getting my car back and learning I needed an alignment as well Mitch helped me schedule an appointment via email. Best people to work with!
Wish I could recall the names of the folks who gave me the great service at the time they replaced my windshield. From the receptionist to the fellows the did the job, KUDOS! How they took the time to remove the stickers from the trashed windshield greatly impressed me. How they did it is beyond me.
Great customer service and workmanship!
Service was excellent. Joel Dangerfield was very personable and did a great job. I was given a ride home and picked up when my vehicle was done. It was a very good experience!
Both Corie And Paul have been very professional. They really try to help their customers have a great experience at Rydell Honda. I would encourage anyone that’s in need of a vehicle to see Corie. If service is needed see Paul.
The employees are friendly and helpful. We were treated with respect, and the process of our car repair was explained clearly. All our questions were answered, we were never felt pressured or rushed. The work was done on time, and under the preliminary estimate. I recommend Rydell for any needed repairs. They did a great job, my car looks like I just drove it off the showroom floor!
Car done in one day, looks great.
Tara and the crew at Rydell were very accommodating and professional when fixing my car!!! I appreciate she kept me well informed and when I had an issue was quick to fix the problem for me!!! Thanks again for my baby back!!!
I stopped in for an oil change and I was in and out in 20 minutes. The service agent Jared was very friendly. Also enjoyed a great cup of coffee while I waited. Thanks for the great service!!
Everything was great! Mitch kept me informed of everything. I simply dropped my vehicle off early for its appointment and picked it up after work when it was convenient for me. I have often had Joel or Dave as my service manager, but Mitch was great as well. Advised me that switching tires was not a good idea as the tires I had for them were not very good any longer. They took care of a recall on the car as well. Love my vehicle and only want the best for it and Nissan Techs working on it.
Randy Settler has alway been very knowledgeable and extremely helpful.Always goes above and beyond.Thank you
Dave Pederson is a most excellent service consultant. He answered my questions, explained what I needed and looked up information to make my latest service appointment as straightforward as possible. Paul Sobolik took care of each service item so the car runs smoothly. Thanks guys!
I travel more than 2 hours to get service and repair work done at Rydell’s Auto Body because they truly are the best around. Their knowledgable about the vehicle, do extensive inspections to assure they find all damage and the repair work is impeccable. But they don’t stop there! They will re-evaluate and inspect any issues that arise after you have work done there to be sure nothing was missed and see if it happens to fall into the prior claim, they do well to inform you of what they are doing along the way, share their knowledge of how systems are functioning and what they will affect if they do indeed malfunction so you know what to expect and watch out for. And their customer service...I cannot say enough about the perfection of their customer service skills!!! By informing you each step of the way, fighting for you with insurance companies so you walk away with the best and making sure all your needs are met, from rental car, courtesy rides, to simply meeting your needs and making your wait as pleasant and worry free as possible. Thank you to the professionals from from customer service to technicians and Anne Ostlund, I couldn’t ask for anyone better to work out all the details, large and small to ensure my vehicle is back up and running and safe on the roads!
Just had a tire rotation & oil change. Jared was very helpful in answering some questions I had. Joel: I was very happy with the tires you helped me with in Nov. before taking a trip to Texas.
I had to take my Odyssey to Honda because an engine issue and they took great care of my. Mitch Stafford had amazing customer service made sure I knew exactly what was going on and what to do next. It ended up it was all under warranty and I didnt have to do a thing they took care of it all. I would definitely recommend this place to anyone.
They make working with them easy, the timeline was correct and things ended up costing less than I expected.
Great Service! Great Interaction! Stacey was amazing, she kept me updated during the entire process. Ensuring I understood what needed to be done, and why. When I went to pickup me vehicle and it was stuck and covered with snow, she brought inside so I would not have to go out side. That is exceptional customer service!
Yesterday I picked my car up from the body shop for hail damage repair. The guys did a great job with my car. It was done two days earlier than expected. However, I was treated very negatively by the person who I was working with - Anne O. I was talked down to during a few conversations as though I knew nothing. I witnessed her talking very respectfully to an older gentleman after speaking to me. Upon picking up my car, I noticed scratches that weren’t made by me so I made a request to have them looked at. I had to push for that request as she insisted that it was there before and I just never noticed it. The car was also dusty but was told it was hand washed by the crew. The guys took the car back, polished it, and the problem areas went away but I was reminded by Anne that it was originally done by me. I regularly go to Rydell for my car needs but I will make sure to give someone else my business next time. I don’t deserve to be talked to like I’m a teenager instead of an adult.
We had an amazing experience with Rydell. They were able to fix our car within a week and Anne was so helpful. We would go back and now have considered getting a new car from them!
Anne was wonderful to work with and the techs went above and beyond to get my car looking like new.
Had 4 new tires put on for the price of 3 and a squeak in the back end of the SUV fixed. Dave greeted me prior to the work being done. Paul was the mechanic who fixed the squeak. It rides like a new one again and they waved the cost of the squeak fix. Really appreciated everything. Thank you!
Had great customer service from Joel Dangerfield. Price was honest and accurate, and timing of service as exactly what they said. Thanks guys!!
Excellent service. ...we were so suprised they even detailed the inside.