LOVE coming in here every chance I get!! We prefer to keep our dollars local where we are treated with respect! The staff here are knowledgeable all around and if they dont have the info, they TAKE you directly to someone who does...they dont leave you hanging! Need a special order, they do their best to make it happen! Not sure which lawn equipment to buy, go chat with them, they explain the different options, find out YOUR situation, and help you choose the best one for you. Hands down, the best hardware store customer service experience ever!!

Great garden center and Bob is a master at answering your landscaping, plant, and turf questions. The gals at the paint desk are super knowledgeable and friendly. A very clean, nice, hometown business. 5 stars!

Great place with very knowledgeable people. You can be in and out in the time it takes to park your car at a big box store. Just dont be late. Was informed today that they close 10 minutes before posted closing time.

Rented Rug Dr. with upholstery attachment. Attachment squirted 3 small streams of cleaner in 3 totally different directions. Worthless. I let Ace know when I returned machine but they did not care, nor did I get a refund for the broken attachment.UPDATE: Manager at ACE called and he refunded my money for the Rug Dr. There was a miscommunication at the register and ACE took very good care of me. Definitely recommend ACE in Grand Island!!

Store wasnt busy so I had opportunity to ask clerk several questions about my purchase. He was very nice- I know next to nothing about tools, which he soon figured out. It is just so nice to exchange a few words with another person after talking to the walls in my house

Ran in for a couple of items. The were in different parts of the store but they walked me to both. In and out in a few minutes. Friendly staff and excellent customer service. Highly recommend.

Had a couple windows broken and heard they were cheap to fix so i brought them and the people in hardware told me it would be 11$ a piece went to go pick them up and they charged me 70$ i suppose communication needs to be improved.

You get what you expect from ace helpful associates. the shelves could be a little more stocked but overall great place to shop

Very very helpful. Ordered a lawn sweeper for my husband. They only had 2 in the warehouse a d ordered it right away. Im sorry I didnt get the gentlemen names how helped.

Had a key made, the gentleman helping me was very patient and helpful!

Great little local business! They have always been top notch with customer service no matter what department you are in. Also appreciate the choice of mask wearing- way to think for yourself & make your own decisions!!

Always get in and out quickly and staff is always helpful.

Friendly staff. Good organization and presentation of merchandise. Good varietyof tools and garden supplies.

Excellent people and service! We were in the early stage of a 4.0k mile road trip when a bolt which was welded onto our RV stabilizer plate had snapped. A Gentleman(Sorry! I forgot his name) assisted me by boring-out said busted bolt, all while referencing me to the correct replacement parts. Thanks to him, we were back on the road in no time! Thank you so much!

Space Ace Was Awsome Always asomething Of A Won Of A Kind There For Real!

Very helpful staff. They ask you if they can help you and always have a solution. I really like the nut and bolts section! Best place in town to buy bolts for a rat rod project when all you bolts are either gone or old and rusty. They will have what you need and help you find it or show you how to do it yourself!!!! Also I like the $5 off promo they mail me every so often. Thanks Ace!!!

May pay a bit of a premium but youre supporting a locally owned business. Service is excellent dont be afraid to ask for assistance.

I really like our Ace Hardware. Over the years I have come to know many of the workers there and have found them very friendly, knowledgeable about their store and available hardware, and solutions needed for my projects. I dont go anywhere else if I dont have to. Ace is the place!

Very good selection of merchandise and good customer service.

This is a very nice & clean Ace Hardware. A gentleman greeted us at the door and took us around to find everything we needed. He did admit he hadnt worked there very long but took us directly to the correct areas we need.

ACE always has whatever we need. And if they don’t have it? We don’t need it.

Roger in the garden center was so helpful as I took my Toro in to be serviced. Thank you Roger!

Always have liked this store they have more than just tools and hardware they have some other interesting things as well for instance this is where I found my bowl covers! Most of my goofball friends call am shower caps lol but they work so much better than plastic wrap in my mind. 😆

Had a propane take filled. Loaded in vehicle by the time I got home there was a smell of propane still in my vehicle. Took a look at tank and person who filled the tank did not close the relief screw all the way. Luckily I did have far 2 go. Had windows down otherwise it could have been a lot worse. Personnel should b more careful and double check . Other wise quick service

They are a friendly group and I enjoy visiting while I shop. I never take a basket and always wish I had!

Great customer service. Always very helpful. They have a rewards program that is actually rewarding. Their prices may be a tiny bit higher than other places, but the customer service you get is well worth it!

Excellent selection, and some surprisingly good deals. Great small holiday gifts that you wouldnt find anywhere else

Very helpful staff and plenty of good choice in store. Even if they dont have what you need the order just about anything and get it in quickly. I pay a little extra usually but I prefer going to Ace over some of the larger stores because you can actually find a human being to talk to.

Our Ace has the most knowledgeable friendly sales associates

Bought a drill 4 days ago. And I cant say that Im very pleased with this store manager. Nathan or something close to that. He has NO customer service skills. Zero! Zip! Nada! I brought the drill back because the charger started to get really hot when i plugged it in so that I could get a full charge on the battery. I told them about the smell and it getting really really hot. Like something was burning. I guess they thought i was out for a freebie or something because they had me leave it there to check . Its like they thought I was lying. They even asked if I plugged it in right. Is there a wrong way to plug something into a wall outlet? Bad treatment to customer that has been coming to this store for over 20 years. Will not be coming back anytime soon.

This is a great hardware and lawn and garden store! Excellent supply of quality fasteners and sometimes hard to find items to make repairs around the home. The power equipment they sell are the better brands at reasonable prices. Knowledgeable and friendly people are there to answer questions and help find things.

Nice One Of A Kind Space Ace Items!

Cashier was very kind. Well organized. Quiet. Found what we needed right away. Great price range.

I am very impressed with the plant and garden center! They have in almost every plant that I was looking for, which is amazing for this early in the season! The employees were very helpful and friendly and the prices are reasonable too!

A full line hardware store. Helpful and kind staff.

One of the places in town that would be hard to live without, great locally run place

The mower shop wasn’t help and very rude. Just had some questions on a snowblower and Kelley was extremely rude. Pry won’t go back

Terrible small engine service department! Worst ever been in! Lazy did not want to do job, took me two minutes on phone to find lawn mower switch on phone and they are an authorized dealer! Indax 3position switch! Helpful hardware man not around anymore ! Went back in asked if could locate they said as did before we need more information!? I called company in Chicago! On way! Get a life Ace! Wow

Been in business at the same place since I can remember, so that dates back to the 60s, and Ive never had a bad experience with either the staff, or products Im looking for.

The people here are always the nicest and most helpful.

Very helpful and knowledgeable its ridicules its like. Ace has its own university

Very helpful and have everything I need

Everybody there is very helpful! Got everything we needed in one stop! Thanks a Bunch!

UPDATE 12/29/18I have a corn stove that also burns wood pellets. So I was at Ace to get some propane (BTW, 3.99 A GALLON IS WAY HIGH FOR PROPANE) and thought Id buy some wood pellets. They had them but they were $18 plus for a 50 pound bag of pellets. I have been buying them at Menards for $4.25 for 50 pound bag of hardwood pellets. ACE HARDWARE has the best customer service anywhere but 10 bags of pellets would have cost $200 with tax compared to $50 with tax at Menards. Something excessive going on here... As far as I know they are not MAGIC WOOD PELLETS.This is one if the best stores in Grand Island. They have actual PEOPLE who know the products and are helpful. That is lacking almost everywhere else in a hardware store, anywhere. I love this store!

Ace is always great to go to, just wish they would have a vet discount, but always get treated like family.

A huge shout out to the two super helpful staff members who helped me make a key for my Jeep today. You guys were awesome to work with and saved me a TON of money. Employees like you guys keep me coming to ACE time and time again! Thank you Al and Bonnie!

Always have what I need. Great selection of stihl accessories. Helpful when u ask, I usually dont need help though.

Ace has a very helpful staff and a little bit of everything my wife even goes shopping there with me

Very well stocked and great employees helping you

They need to get some help. Another guy and i stood waiting to get a key made for 20 minutes and even after call went over the intercom system no one ever showed up so i went home. Maybe i will go to Walmart

Purchased some items needed for the home. Reasonably priced and friendly service.

Great help, great products

Everyone is helpful and enthusiastic to get you what you are looking for. Prices are reasonable. Plenty of parking. I love it because its close to home and convenient if I neef something for a quick home repair.

Huge selection and Helpful, Friendly Staff!

When purchasing gas powered equipment and yard tools the equipment: they have been test run by qualified staff prior to purchase delivery! High degree of care answering questions with a feeling of true customer appreciation!

Very good place to get stop you need for your all

They have everything and staff are very well prepared and trained. Youare treated almost like family when you go in there.

Only hardware store where employees actually know a hammer from a rake.Very helpful, knowledgeable. Espically Brandy in paints! Id be lost without her expertise!!!

Very helpful, they always have what I need.

Excellent staff willing to find what you need and answer questions about it.

Great place to shop. Great service.

A good place to go for Fast and friendly help. They usually have what you need on hand if not it dont take but a day or two to have it in very accommodating.

Family owned business, personal and knowledgeable customer service.

This is such an improvement over the big box stores. They are friendly and knowledgeable about the products they sell. I will always be a customer.

Great help finding what I needed. A wonderful variety of merchandise!

Always love Ace Hardware they always have someone standing there to help me when I walk in the door

Great place to shop! Clean, hometown feel, helpful, kind staff.

Great selection of screws and fasteners and some of the people are willing to help or at least ask if you found what you are looking for today.

The helpful hardware guys are always very helpful. I appreciate their advice and help!

Wonderful store. You always have everything I need.

Really friendly and prompt staff

We purchase our lightbulbs and home repair items at Ace Hardware. Helpful sales people.

Stopped at Ace over my lunch hour and asked where the rock salt was and was told by the guy working that to check Menards or Home Depot that they were all out...I guess winter came as a surprise this year...I guess I will take my business to the competitor...Guess thats why you use the big box stores they now how to keep stock for a season.

Courteous employees, clean store.

Nice small town experience great staff and prices

I like how experienced their employees are and how it doesnt take long for them to ask if you need help.

Excellent customer service we need to buy at these place to keep it

Bought a grill from this company and I was very satisfied with the helpful information they gave me.

Great place, everytime I go there, great people and prices. The location is perfect

Ace is a very nice clean store and the people are so friendly and helpful. Go Ace Hardware!!

Always enjoy looking around THE store

Great place helpful staff and very knowledgeable on what you need and how to get it done. Thanks Ace

Great store! Helpful staff!!! I shop there every week!

Great store, helpful employees, they always have plenty of product on hand.

The staff was very helpful in finding what I needed

They usually seem to have what I come here for. Like their adds used to say, If we dont have it, you dont need it!

I shop here. A lot. It serves my needs on various thing s

Best place in GI by far to get help and answers

Nice place no mask needed

One of the ladys was a little rude but the store kicks butt. They have everything I needed and the guy that helped me was extremely helpful.

What can I say theres a helpful smile in every aisle

Great people and anything you need.

Nice enough employees, but not that knowledgeable about hardware or tools. And they are way overpriced on a lot of things.

This is one business in Grand Island where they wont be many complaints. Service and employee help always A-1.

Ok

Picked up a beautiful Christmas tree

Helpful hardware folks, helped me find what I needed.

This is a wonderful store filled with good, knowledgeable, people. They have everything I need for my garden, lawnmower, and Stihl chainsaw.

In and out fast!! great service!!

Almost always have what I need when I need it