Redesigning our kitchen, after a plumbing flood has been such an arduous process.I can truly say Nancy at Seconds and Surplus, Arlington, made it a much easier experience!We just ordered our new cabinets from Nancy today. She was very professional, yet took a great deal of time over several weeks to help my wife get the design just right and all the details of color and features selected.Using Seconds and Surplus not only made our design process much easier, even with a 3-D rendering of our new cabinets, but using S&S saved us a lot of money.We highly recommend this place if you are building, remodeling or renovating a kitchen!
Shopped here this summer.Great store.. Had the best customer service from Anais, she was sooo helpful and experienced. Will definitely be coming back!
I was very satisfied I had what I needed and they work with me on the prices
Amy is a pleasure to work with very patient & understanding. She will always get back to you in a timely manner and never tries to rush the customer shes dealing with. She knows cabinetry and how to help with your current plans for a remodel. I would highly recommend her. Here is our new remodel kitchen showing her quality of work & precision she puts into a plan.
Good deals on lots of home improvement projects. I was impressed on my first trip, thanks.
I love this place the staff here are so so helpful!!!!!!
I would tell anyone to go there.. The product are great... The prices are great.. And management and staff and experienced and courteous
Gave us a broken door wont refund our money back all we want is a money back and will never step foot in that store again Tony is charging us more money to bring us another door out when the mistake was on their part please just give our money back and well never come here again bad service
Purchased flooring and it’s cracked within a few months laying it down. Do not purchase from here. The bald headed manager is very rude and is not willing to help. No store credit or refund.
Decent selection, great pricing.Great service, was asked multiple times if I could be helped. Asked questions, and had many helpful answers.
We have found great products at this location, and really great employees!!!Brittany Gutierrez in the kitchen, and cabinet office is an exemplary employee, she has gone above and beyond designing our kitchen, and making everything work within our budget!!!!!! We really love this location!
Very nice! Wish I had more time to look around.
People who work there is so nice..good construction store.
They have been the only place I can find real rough wood cabinet. Ive always made successful purchases from them. The staff is helpful and friendly!
Went to purchase Granite Slabs, found them at a fraction of the price compared to Floor & Decor. All good quality, and the pick up process was smooth. They don’t directly deliver, so make sure to have your own company or person in mind (they have recommendations if need be). We worked with Bethanie and she was very knowledgeable and helpful in sorting through the color matching for our cabinets. She definitely went above and beyond in making our first visit to the store a smooth one.
The selection and prices are amazing. But quantities are limited so it is best to be ready to buy when you see what you want.
Other than the fact its a warehouse and had no A/C, this is a great place. A respectable selection with a good mix of quality ranges and prices. Friendly sales staff. We are going to buy as much here for our remodel as we possibly can. Great selection of bathroom vanities, far better than any other store in the area.
Great place to buy if youre on a budget. The bathroom vanities all have feet which will affect your flooring due to the raised nature of the vanities. Thats great if you are looking for that style. If you are not, you pretty much have to go somewhere else.
The greeter person was nice and helpful, but no one else in the store offers to help, or anything.
This is not a typical big box home improvement store. They specialize in a few home interior improvement products. If youre remodeling a bathroom, kitchen, or entry way, this is the place to get vanities, tubs, sinks, front doors, flooring, and lighting or plumbing fixtures... This location even has some neat industrial / steampunk furniture. They participate with Wells Fargo for financing.
I General Contractor every year i spent thousandof dollars in this store and even send my customers so i was treat very bad.. I went to Lewisville location to buy 350 sf of tile they told me that they have it in Richardson store, i told them that i was going to pick it up, they call me from Richardson and they say tile are ready to pick up once i get there they told me that they have the tiles in Grand Prairie store, next day im going to Grand Prairie store they say they have it in Richardson. I was so frustrated specially when i have worker waiting for the material for 2 consecutive days sitting around and i have to pay them regardless.... the Manager from Grand Prairie Tony Ellis, after a long conversation about my time and gas wasted because Second Surplus BAD COMMUNICATION the only thing he say im sorry and apologize. Each store took me around 45 minutes to get there for nothing and I don’t even get my money back to my bank i have to wait for a call... this is the worst experience buying material. Becareful when you buy material from SECOND SURPLUS and they send you to another store, probably the sale want you money so he can get the commission. VERY BAD EXPERIENCE
Bought a French door recently and thought I got a pretty good deal...until I had it installed. It was trash. Couldn’t get the margins to line up, the hinge screws were all stripped etc.it had been reworked to fit the jamb apparently. Ended up pulling the door out and buying a 1st quality door at Home Depot for $75 more than I paid for the one from this establishment.
Great they were a big help.
Extraordinarily pleased with the outcome of my unfortunate situation. JR at the Grand Prairie location understood what had happened with my tub which was not my doing nor theirs, but he made it worked perfectly and took responsibility though he did not have to. I have never experienced such HIGH customer service such as this. Thank you JR and thank you Seconds & Surplus for your wonderfully priced items!
Its fine if you are a six figure employee!
Worst customer service experience I’ve had in years. I normally don’t do reviews, but I had to in order to help fellow buyers. My family and I walked in to this establishment, were greeted at door by several employees, great !!! Explained to one what we were looking for, she walked us to inventory in stock. Leslie’s lack of knowledge led me to believe I walked in to the biggest mistake. Asked several questions and every answer came with an “I’m not sure”, or “I do not know”. Never bothered to ask another fellow worker or manager until I asked if she could inform herself and get back to us. After a few back and forth questions, I believe a manager by the name of JR took over. Honestly if it wasn’t for him I would’ve walked out immediately. Being in retail and owning my own business I would never put anyone with that much lack of knowledge to be a representation of my business on my floor. Not only that but her customer service skills were beyond unacceptable. I will not shop here again.
Ray and the guys at the loading dock were awesome. Products are priced very well, but the reason for my 3 star review is the heat. They have no AC and you can imagine it gets pretty hot in summer. Props for everyone working there and having a good attitude
My husband and myself went to different stores to get some help in our kitchen redo, not other stores offers as much help that we could find in here. Amy Reynolds works in the cabinets department designs and she is very helpful. You need to make an appointment so she can separate and dedicate some time for you. She will walk you through different ideas but at the end is your call what are you going to get.Im really happy how my new kitchen looks....Thank you Amy!!!
We are out shopping for a kitchen cabinets to remodel the kitchen and so far Seconds and Surplus has the best deal.
Jesus was an excellent salesman and provided alot of insight. Thank you sir.
Good selection and friendly, helpful staff.
I love this place. I ordered my kitchen cabinets through their kitchen and bath design department, where the designer helped me design the kitchen of my dreams. I cant wait for the holidays this year. The people there are friendly and helpful. This is a great place to shop to improve the look of your home.
Miguel was very helpful with all flooring questions I had. This location has a good selection of product. I just didnt find exactly what I was looking for.
They have great selection of doors.
Great place but we had to go through 3 different deliveries for the correct products to arrive. Luckily the manager was super helpful and kind about the situation and had everything taken care of the same day! Some of the staff in the warehouse could be more professional, but all in all even though there were so many issues, we were well taken care of and I would shop there again.
Great plaće great employees & employee that help us. Thank you
Like this place hear from people said is good can find good price you want the stuff good !l will going to try next week
If your looking for a good deal they have it.
Amy is amazing. Not only did I receive the best customer service that I have ever experienced; The custom kitchen she designed for me is beyond my wildest expectations!!! Amazing place!! Highly recommend!
(Copy/paste from emailed correspondence to managment team)This note is overdue but I wanted Seconds and Surplus management team to know how great of an asset Amy Reynolds is. I purchased a new custom kitchen cabinets through Seconds and Surplus with Amy in November 2014 and installation December 2014. Amy helped me through the entire process. She educated me on the process of a kitchen makeover, things to consider, vendors, and gave me time to do my own research. After doing my own research for six months, I returned to Seconds and Surplus because of Amy. No matter how many times I dropped by, emailed her with questions, or revisited the design she was patient. She was very accommodating to my hectic travel schedule. She is truly knowledgeable and I believe a value-added asset. I will definitely work with Amy on any of my other home renovation projects, including the my two bathroom projects that we just started in September 2016. She knows her craft.Regards,Jackie O
Walked in and was immediately asked what we were looking for and had someone with great knowledge and an even better eye help us through our purchase. The prices were unbeatable too!! Highly recommend.
The people were very helpful and nice
We purchased a fancy metal door and their recommended installers put the door in place. Beautiful door, excellent installation work. Workmanship of door itself is also fabulous. I plan on using Seconds & Surplus products and installers for future projects!
ABSOLUTELY LOVE THIS PLACE!!!! Always the first stop for any building supplies, or upgrades that you are want to do to your house. They have the best prices and quality of material, and exceptional customer service. Expecially Jesus Medina, which has gone above and beyond all of my expectations witches help me from start to finish on my entire project. He is a definite asset two second and surplus, Grand Prairie, Texas.Thank You Jesus Medina.
They have some nice things and decent prices, but we couldnt walk around and see everything we wanted to buy because it was just way too hot in there. There is no A/C and the TX sun in June is unforgiving. We bought only a bathroom vanity, but wanted to look at shower doors, faucets and other things, just had to rush and get out of there ASAP! Too bad!
Amy Reynolds was a life saver! She was able to pick up in the middle of a cabinet job gone wrong and the ending result could not have been more perfect! Very professional and knows her stuff. I would recommend her for the largest of jobs! Thank you Amy! :)
Had Jesse help me today and I will say he went above and beyond. Great customer service, great knowledge and very helpful ideas.. I would totally recommend this store.👍
Good variety & service
We have renovated and sold 17 properties. We have used Seconds and Surplus for years in several of their locations. With the exception of one poorly engineered set of exterior French doors (not their fault) we have had great customer service. We continue to use them!!!
They had me sweating for one hour! 😅 No need to go to the sauna.
Strongly considering a major purchase from this store. Granite prices are very reasonable.
Staff helpful but no air conditioning
The people were nice. The turn around on getting a door is 5-7 days where Home Depot was 2-4 weeks. The price was about 10-20% less than the big box stores. Hard to find it though. They are behind Rooms To Go warehouse. And they are not air conditioned!
Cheaper supplies nice people clean
I definitely had a really good experience working with them. They were prompt and courteous. One of their staff members is hot! LOL but overall very good experience, painless.
They are always so helpful and courteous. We like going here for our remodel needs.
This place has terrible customer service. I placed a rather large order for my first renovation project. I called to verify that my items were at the store before making the hour drive to pick up. Upon arrival, they only had a quarter of my order. From here, I got delivery to eliminate the need to drive all the way out there. Not only did they not deliver the full order, but one piece is damaged / returned. I would not recommend this place to anyone.
First time at Seconds & Surplus and trust me it wont be are last. The staff that work there are very knowledgeable and very helpful.It is nice to see a working environment where everyone helps each other with no hesitation.We had the privilege to meet Jordan Fika, Keenan Russel and Cameron Wilks. They are the dream team of outstanding customer service. The manager J.R. eventhough he was busy took his time to come assist us with a override we needed on a item that was no longer there. The dream team help us and gave us great advice with the products that we purchased. Even took the time to call another store in Dallas to order the item and have it ship to us with no extract cost. Now in days you dont see great customer service, its nice to see that the golden rule is performed there.We are really happy with the service we received. Going back soon😁😁😁😁😁
Nice items pretty good deals
Horrible customer service! Purchased a entry door and lock set at same time. Had door installed by their recommended installer and went to check hardware. No key was supplied with lock. They want me to disassemble door lock, leave home unsecured and return full lock assembly for rekeying with no reimbursement of any kind. Grand Prairie will not get my return business.
Very helpful, friendly and knowledgeable. I will shop there again.
They are super good in service and prices really lower for quality building supplies
Great for surplus items, I like it better than builders surplus...laid out better...
Great prices and products in a low cost, no frills environment. Ask for Jesus, he was very helpful.
Great selection good prices and excellent service
This is best service ever i went there needing alot of help to redo a house to sell, JR the asst mgr and his team Ray and Yerick and Miguel were there for me and my many questions. I got the Moca cabinets for bathroom and they helped me match tile also i was there 3 or 4 times with same ole questions they were very kind and very helpful . Thks to J R and his team i got every thing i needed at a great price and with a smile
Everyone was very helpful and friendly they had everything in stock i needed.
Good place if you looking for sinks, granite, vanities, flooring, tubs, toilets at a fair price. Inshop here on the regular when home depot doesnt have what im looking for.
Good deals. Staff was helpful.
Found a good deal on some tile here.
The place is very nice and the service was so awesome ....
Open on Saturday, priced right, plenty of helpers.
Great prices
I would never use this place again nor recommend it to anyone. We drove an hour and a half one way to purchase a bathtub we wanted. Long story short I get home and notice they loaded the WRONG bathtub in my truck. Over a 3 hour drive 2 kids under 2 just to get home and have the wrong one. I called the manager Miguel who assured me he would go in the next morning on his day off first thing in the morning and get our tub on the delivery truck so we could get it ASAP. 9am he calls and says he cant get a hold of the lady who sets up the delivery and he left a message with another delivery company. 5 hours later no call no tub, I call the place of business Miguel the manager went home but Oscar the assistant manager said the delivery company would be calling me. I get a call at 230 we r on our way to your house from the warehouse. 530 I get a text saying we are just now leaving the warehouse. 7pm. Still no bathtub neither manager or assistant manager is in. Delivery company is saying Ill be 8 or after. HORRIBLE HORRIBLE HORRIBLE. We are remodeling our master bathroom and still need more supplies but they just lost our business. Did I mention my husband took 3 days of vacation to get this done. First day wasted wrong tub, second day wasted because they still havent delivered. Worst experience ever
Great place to shop for building supplies
Went there looking for a mirror and found what we were looking for at a great price.
Good stuff, lots of choices
Looking for doors. I Should have gone to a regularhonw improvement store.
Things are twice the price of Home Depot complete scam
They do have bargains, and good materials
Like their warehouse we purchased 2 vanities and will be going to look at tile and kitchen cabinets in the near future.
Keenan went out of his way to help us!
So many bargains
Great place
Good materials
Pricing is not all that great.
They are grilled for baths to taste and door of different measures only that it is delayed and reimbursable money in a week.
To return something you need to wait more than a week for your money