Absolutely terrible customer service from a guy named Cedric. Would never acknowledge me standing outside patiently for 15 minutes. I waited and I saw his service to other customers he serviced other customers that came and walked inside the store after me. some of us cannot go inside the store to get the things that we need to get. And so therefore they built a window for a reason.. He never once tried to communicate he never once tried to communicate or try to acknowledge that I cant go inside.. and was extremely disrespectful person. I would suggest you driving an extra mile to get your prescriptions elsewhere. They really got under my skin.

This pharmacy is a joke. I understand things are tough right now, but make some adjustments. I waited in line twice for a simple antibiotic. I made it through the first line to ask for my prescription then was asked to wait in the crazy long line that developed while I was waiting. Such a joke.

Very poor customer service. Go to Walgreens or Kroger for professional customer service.

If I could give a negative I would and I don’t even do reviews. Today in 09/21/21 @ 8:45-9am. The young black lady that was work pharmacy was beyond rude. If you don’t like your job or you not feeling it ima need for your to find a new career or quit your job regroup and try life again because your job is dealing with Customers! We did not make you pick this career you did. Today’s world just wanna get these jobs based or hours or $$ pay but not dedicate to they job. I deal with different people day in and day out and no matter what I’m going though I wouldn’t treat people or act the way you did today.

This store denied covid-19 walkins as they advertise on there front door Priscilla was rude and laughs in your face and the pharmacist didnt care as well. My friend is 69 yrs old and needed to take her 2nd Covid-19 shot luckily Kroger down the street gave it to her. CVS is a rude store and need to hire people who are willing to work. I will tell Channel 4 News this is why people arent getting vaccinated.

I spent an hour on hold, listening to the recordings that were playing.lover their phone, to check on the status of 3 called in prescriptions. After a full hour of holding to their recording they simply hung up on me. I dont know how complicated it will be to change pharmacies but its clear they dont want this medicare patients business.

They don’t do covid testing here regardless of what it says on the website. Short big lady with a limp is a weirdo with an attitude.

The supervisor from pharmacy sucks. I need my medicine as soon as possible. I kept asking if there was a way he can help me get sooner. He denied to help me. He didn’t even wanted to see if medicine was available in other CVS.

You know theres a reason this cvs gets 2 in a half star rating. They continue to be incompetent and want to accuse us of lying for their negligence. Count your pills before you leave and always check the labels. They had me overdosing my husband for a month before I realized it. Pay close attention to the label on your bottle because they have been wrong. They dont ever acknowledge there mistake because we as consumers didnt do our job for them. And thats sad. We are supposed to trust our pharmacy as well as our doctors. DO NOT FILL YOUR PRESCRIPTIONS HERE . THEY DO NOT DO THERE JOB ADICOUTLY . BE VERY AWARE OF THE FRAUDULENT PRACTICING GOING ON HERE. IM PREACHING OVER MY HUSBANDS HEART MEDICATION NOT ANY TYPE OF NARCOTICS. I tried TO SPPEAK TO STORE MANAGER NAMED JUAN WHO WAS TO SELF INVOLVED TO TRY TO EVEN ATTEMPT TO HELP ME . VERY RUDE UNRESPONSIVE Lack of job dUTY . DONT FILL YOUR PRESCRIPTIONS HERE . THEY ALMOST KILLED MY HUSBAND AFTER HIS QUINTUPLE BYPASS SURGERY

The pharmacy has you waiting couple days to get your medicine never has anything on time always on back hold not using this location again

This pharmacy has gone really bad. Not able to get anyone in the pharmacy on the phone. This has been going on for weeks. They need to close it restaff and clean it up. I moved everything to Irving store.

Whomever is in charge of the pharmacy needs to be fired immediately always slow, understaffed and my father went to get his booster shot today and he had a appointment for 10 am and the person administering the shots werent even there we waited till 10:30 and they never showed up

Never have cold beverages

The pharmacy is very unorganized and has terrible customer service. Theyre rude and dislike answering the pharmacy phone line.

Hate this pharmacy!!! Wish I could give 0 stars. They are so lazy and I have an issue EVERY time I come here! Please take your business else where unless you want your time wasted!

This store is horrible. The left me on hold for an hour two different times. While I was on hold I drove up there to see if they were busy and there was absolutely no one in the parking lot or drive thru.

This CVS Pharmacy Yes Buffet lacks customer service.A guy named Steven or Stephen was very rude to my wife. I can tell that the people who work there HATE their job and their customers. Its not like the atmosphere at Walgreens where you are treated with dignity and respect. My wife came to pick up her prescription after 4pm as instructed and arrives to the drive-thru. On the first drive thru, Steven rudely tells my wife that they are not done with the prescription fill up, even though we wanted them early that morning of 12-22-2020 we were kind enough to wait till 4pm. So Steven rudely tells my wife to go to the back of the line of the drive thru. Second time around after waiting for a prolonged period of time in the drive thru my wife approaches the window again and she presents her credit card for payment and insurance as well. Steven rudely tells my wife that next time she comes back for a prescription fill up and has an insurance card she needs to come inside instead, so Steven tells my wife to go back to the end of the again and wait her turn again. On the third time around Steven rudely tells my wife that she needs to come inside with her insurance card instead of telling her on the second time she came through the drive thru. I spoke to a Pharmacy manager (White Caucasian full figured lady blonde streaks in her hair) about this situation and what did she ask me? Basically, what did my wife do, instead of asking what did Steven do. My and I are in customer service and would never treat our customers with less than dignity and respect. I believe Steven made my wife got around the drive thru line with malicious and frivolous intent due to the frustration of having to work in a job they hate. CVS, word of advice.TRAIN your staff members on customer service, cultural diversity, anger management and sensitivity.If there a 1/2 were a half star available I wouldve chosen that instead of a full ONE star. Ive been to many CVS stores and Ive never had a problem in any of them until I came to the Grand Prairie TX one. We use to go to Gibsons pharmacy but us customers go transferred to this GOD forsaken CVS. I am so angry, because I love and respect my wife with all of my heart and soul, but to see another man treat her like she is less than a human being, pisses me off.

This CVS Pharmacy takes an act of Congress to speak with the pharmacist or pharmacy staff. I’ve tried repeatedly and placed on hold for a ridiculous length of time. I’d always end up hanging up after 30 minutes. Once, I vowed not to hang up until someone answered. Well, after 45 minutes of listening to their hold music, I almost fell asleep. I finally hung up and took the loss. This is all time wasted that I will never get back. I have no more prescriptions at this CVS and won’t even shop in store anymore.

Worst pharmacy I have ever used. They do no answer their phone, and the wait in the drive thru is a total joke. The place is obviously understaffed, and the pharmacist is a rude, arrogant asshat.

Rude, unprofessional and lazy

Horrible! Over 30 mins waiting in the drive thru. They had a car at the window for over 20 mins! If the order isn’t ready have them come back or circle around for those that are ready! Geez! Even tried calling them while waiting in line and they never picked up! Hire more people or open up the other lines. Nowadays no one does only drops off when the doctor sends it over electronically

Failed to process an order. Placed on hold for 35 minutes. Went to the store and had to wait 20 minutes. Cashier very rude, Pharmacist unprofessional. Horrible !

Worse location staff is rude and doesn’t apply to the rules online, went for a covid test and was unable to get one bc they said I did t have an appointment, but online it says no appointment required

They are always slow on refills even if you tell them your out they try and turn it around on you that you should have call but when you do they get a attitude with you and it takes forever for them to answer the damn phone. Ive stayed on phone longer than it takes me to drive there at get angry at them🙄🙄

Charged me $130 to just talk to me and look at my nose and tell me I had the flu. They didnt even do a swab! Your GP is probably more experienced, more patient, and more inexpensive.UPDATE: While I still think this is overpriced just to talk to a nurse, CVS Corporate just reached out to me to offer me a gift card to apologize for the poor service I received. Im changing my review to a 3 star because of it. Well done, CVS. I applaud you for your customer service!

Cashiers are so miserable there. Every time I go they are ruth and it looks like they just hate their job. Busy store though so I guess thats not important 🤷

As someone who works in a doctors office I understand how difficult customer service can be, most of the people on here complaining and whining about long wait times would rather them rush and fill their medicine with all kinds of mistakes and the possibility of getting the wrong medications. If you can wait in a hospital to receive care why you complaining about a 30 min wait?Almost every CVS I have been to never has enough people working in the pharmacy, I get that you want them to work in a timely efficient manner but I wanna make sure I’m getting the right medication so if that means waiting a little longer then that’s okay with me. Considering I come into the pharmacy around 5-6pm when everyone gets off work and my wait time is about 30 min to fill a script I would say that is fair. My only reason for not giving them all stars is the lady not putting the insurance on one of my prescriptions.

The drive thru has been closed for MONTHS! It is highly irresponsible to not have the Drive thru working during a PANDEMIC. Shame on you CVS!

My only problem is when I go get my flu shots (yes I get them, you don’t have to snort). The waiting times for the clinic is horrible. I’m pretty sure there is only one person operating it at a given time because the “doctor” is never there - always on a lunch break for 35 some odd minutes before they come back. I can understand this but CVS needs at least two or three people who can switch in and out of the clinic so someone will always be in there. This happens to me so many times that I actually get my shots by some workers over at the prescription pickup counter now. It’s fast and proves that CVS finds it acceptable for you to stand around for half an hour waiting for someone to finish their sandwich.

Dr.Mavis is so polite and kind, went there on 01/12/19 to pick up a prescription but found out it needed a coupon from the website, she went out of her way to make sure I got her the advertised price online! Also the young man who filled it was very fast and I saved $500! Been going here for years and I always see different people in the pharmacy I think the turnover off staff seems to be a issue since they seem to be understaffed all the time.

Avoid the drive-through, it is not worth it. Tried going in for a covid test and wasted 20 minutes in line not moving an inch. Awful, awful experience.

The cashier at the front is so slow. Doesnt know what she is doing.

Sat in the pharmacy drive thru for almost an hour with just a couple cars in front, to pick up a script that had been ready a couple days. Their pharmacy is slow and inefficient.

Worse pharmacy ever. Very unprofessional. All the ppl there are liers. They make me wait almost 8 days for one prescription. 😡😡😡

I prefer Walgreens

This pharmacy is sooo horrible, waited in line to get my prescription 30 min to tell me they can not filled my prescription because they about to close. Mind you I was just tested for the flu. Something need to done with this pharmacy. I will not be coming back.They need a zero.

Great customer service by the young man working about 6:00 pm today. He helped me find what I was looking for all while greeting and helping other customers.

Great people but they are always under staff

I was on hold for 20 minutes only for them to pick up and instantly hang up on me! I had to call back and Im still on hold! And by the time anyone else reads this Ill probably have died. This Pharmacy SUCKS

Drop off script told it would take 2hrs called 7hrs later still not ready went to another store and got it in 20 mins if I could give nostars I would

I always have issues with this location, either they don’t refil my auto refill, they forget to call when it’s ready. I have to contact my doctor when it’s not necessary and the drive through line is ridiculously slow. I wouldn’t give them 1 star, but that was the lowest I can score.

This place is a nightmare. The pharmacist is hateful and rude.

Customer service is the worst at this place, they are so rude! I waited 30 minutes in line for them to tell me it wasnt ready! Then they tell me next time call, they never answer the phone! Last time I called I was with my insurance and even they were getting upset because they werent answering. We were on hold for almost an hour! Ridiculous! Worst pharmacy ever!

Normally I dont check reviews for stores but man I should have. This pharmacy is by far the WORST customer service you can imagine. You wait forever and they dont acknowledge you. I was waiting for an hour to be helped(with no customers even waiting, they were empty) I was pissed. On top of the wait the lady charged me for the medication for my baby which should have been free and now medicaid is reimbursing for it.(which is what I knew would happen as I told the lady my daughter receives medication for free) needless to say I changed my pharmacy to the Walgreens off Jefferson. Its further but anything beats those incompetent people.

Worst pharmacy I’ve ever been to. Lines are always super long and they mess up my prescriptions half the time. Most of the staff is always rude and often give me the wrong information

Returned to this location hesitant after last experience.. This was by far the best experience filling my scripts EVER! I have since been back to pick up scripts 5 times,, everytime.. The same. Pleasent.. Helpful. Had ALL my scripts moved here from other CVS locations who were NOT interested in customer service one bit!

This pharmacy always claims thay you will be sent a text notification when your prescription is filled, but this is the second time Ive never received a notification. All I get when I call to ask when it will be done is, you will get a text notification. My sons prescription the prevuous time I came here was filled, but no notification just attitude.And today I dropped off my prescription at 11am, was told I it would be about a hour. I call at 1pm and is told its not filled, but would be 15 minutes. I drive to the drive thru and the prescription is still not filled, and they ask me if I even dropped off a prescription.I dont know whats going on, but this visit would have been a lot better if the young lady in the front would be a bit more pleasant and diligent.

Very nice and active staff, always respond very quickly

The store itself is good. But the pharmacy is HORRIBLE. Be prepared to wait for a very long time if you decide to go to this pharmacy. Kroger is right down the street btw. :)

Mannn 1:30 am april 29 2018I had some sponges i had put by the chocolate. Becuse i didnt want them nomore and this one dude lookin like a billy bob some cubby guy told me did u put their me saying yeah my bad want me to put it back like a good 15 year old his dumb ass NO GIVE IT TO ME Dont ever Do That EVER AGAIN damn i kept quiet becuse nothing ever happend to me .

Well...1 star is too much for what they deserve! Worst service ever! Do not show any respect for customers time. And this comment goes to Pharmacy staff

This place keeps you there entirely to long for a perscription that shouldve been filled, and prepared days before picking it up. Horrible service, and im transferring my perscription some where els e Today!!!!

UPDATE: 2/21/15, If there was a way to give this location NO stars we would. It has happened again, my mothers Dr needed to call in her antidepressants and another medicine, and called this location bc my moms ins told him to bc its a 90 days supply and the pharmacy cant take written RXs bc of some rule of ins company. Well, the Dr called them in front of my mother and she was told they would have it ready in four hours. My mother goes up there, we didnt get any call, no rx filled. My moms psy Dr is only open on Tues and Thurs. She now had to wait 5 days without meds. Tues comes, she goes into the office and Dr calls it in again, it will be ready in three hours, she stays at the office and calls in three hours, no rx no call in they say. Her Dr calls again, speaks to head pharmacist, Isaac, and is assured that the script has been put in the system and will be ready at 7pm, bc they are SO busy. My mom leaves the office, bc they are closing, and goes up there at 7, no rx same story, head pharmacist Isaac is gone for the day. She now has to wait till Thurs, 7 days without meds, and is all mentally messed up bc she has been on these antidepressants for 20 years. Thurs comes, she is waiting at his front door when the office opens, the Dr is super pissed, calls ins and gets permission to call it in to the other location across town. They will have it ready in 20 min. She goes in, we cant fill it, ins says its been filled. Pharm calls Pioneer and they say they had the Rx filled and cust didnt pick it up so they put it back on the shelf and canceled it. My mom was balling at this point, she had been up there multiple times, called multiple times and been to her Dr multiple times who called as well, nobody ever said they had the RX, it was always: we show no record of Dr calling these in and nothing shows as filled. The South Grand Prairie location got back on the phone and had the script transferred and filled in 10 minutes. NOW THATS HOW YOU RUN A PHARMACY! Not like the Central Grand Prairie CVS on Pioneer.ORIGINAL REVIEW: This pharmacy is the worst managed CVS in DFW. The head pharmacist, Isaac, does not know about anything thats going on in his pharmacy. My mother has had repeat problems with being told her medicine is in stock, quoted a 5 hour wait time, only to return to an unfilled RX that isnt in stock. No call telling her its out after all or anything. They have also given her partially filled RXs and never notated it in their system, so when she went to get her remaining amount they tried to tell her that she already got it. Last time this happened, she had spoken directly with the head pharmacist to make sure there was not going to be any problems, and it STILL happened. These are meds that she needs to keep her kidneys and heart functioning properly too, so she cant play around with these things. Its so bad we have started using the CVS on the other side of town instead because these have been ongoing, constant problems, that have only gotten worse in the past six months and after speaking with other customers waiting, we know that it is not just us that have had these problems.

Good service, pharmacy seems to be short staffed all the time, they need to hire more people

Pharmacy must of lost their phone... since they never answer it.

The pharmacy sucks I literally have call in my medicine three weeks ahead of time

Great place quick and fast love it!

Understaffed! Avoid this pharmacy.

Horrible service, unprofessional. Theyre very unorganized.

They never answer the phone !!!

The Staffs inside pharmacy they’re talking to much, so that why they take a long time.

The wait time to get prescriptions is way too long, but other than that its chill

The pharmacy is awful. They wouldnt transfer a prescription to another CVS because the insulin I use was out of stock at this location. I asked them four times before I gave up and got a hold of my doctor to send my prescription elsewhere.

Truth be told, the pharmacy at this location is the worst...

I went to this location two nights ago and it smelled like a dead animal mixed with crap through out the store.The carpet was extremely dirty with stains and dirt all over it.Maybe I havent been to this C.V.S in some time or just got this store on a bad night.Im thinking this store is due for a remodeling.

The people behind the Pharmacy counter didnt seem to understand their own system. Will not be going back to them again.

Worst pharmacy customer service.

Stear clear of these jokers. Dropped off prescription in the morning told it would be two hours. Came by 8hrs later and they needed more time to fill it. Im never coming back here.

Store is open 24 hours NOT the pharmacy for prescriptions

Rude no help unpleasant

This place is horrible when it comes to answering the phone!

Slowest pharmacy ever!

Ok

Bet

Ok.

Ok

Trash off