We purchased our appliances at Bekins around 15 years ago when they were a small shop in Grand Haven. We have never regretted our decision. Maintenance is everything, and over those 15 years, we have had the Bekins service men in here many times. They are awesome! Professional, courteous and tidy. They place a quilted mat on the floor - always - to protect your flooring and cabinets. They take their shoes off at the door to insure there is no tracking. Theyre clear about their plans for service and often, they teach me ways in which I can avoid future service calls. Chad is the best! Weve had Ray and he is equally as knowledgeable.

Great experience in store and throughout the buying process. Routine updates on back ordered products was very helpful and we were excited to get our new appliances (Dacor and Bosch) installed.At installation we had to to have a cabinet and panel remade so the panels couldnt be installed. We were casually told the return fee would probably be waived and as I had already paid in full and hadnt received any further notice of the fee or any specific amount when scheduling to come back out, I had assumed it wasnt an issue. Finally I was charged another $400 on top of already paying $220 for the panel installation. I take some blame for not getting it in writing there wouldnt be a fee, but none was quoted either. If I had known, I wouldve asked for the $220 back and paid my contractor to install, not paid 3x.The icing on the cake is that there were only 4 screws in the top bracket of the freezer panel that my contractor had previously installed for a dry fit. The door flexed every time it was opened. My contractor removed the panel and added additional screws to remedy the issue. Thats after a 3 hour long install by 3 technicians for 2 panels. That was a pleasure from 3p-6p on a Friday.I love supporting local businesses instead of big box stores, but poor execution and punitive charges are not cool. Hoping my experience was an isolated one.

Beakins Appliance is a 1st class operation. The communication with the whole process from sales, delivery and installation was Perfect!!! I would highly recommend them. Do not waste your time with the big box stores who over promise and under deliver.

Great, locally owned company. From start to finish Erika Merkel was excellent at communication, walking us through our options and different appliance features & making what can be stressful an enjoyable experience. We were also impressed with the installation team and the care they took to protect our hardwood flooring. Would highly recommend for anyone searching for new appliances!

Our family was scrambling to replace our refrigerator after it unexpectedly died and couldnt be repaired. We looked at big box stores and a few local appliance shops and nobody could support us on short notice due to inventory shortages and supply chain challenges. We reached out to Bekins and not only did they have a great supply of inventory, they were able to deliver and install our new refrigerator the next day! From the team members we interacted with to the showroom and installation experience, the entire process was phenomenal and well definitely be doing business with Bekins again.

Not only was the process of picking my washer and dryer easy, the timeline and install was exactly what promised! My wife was given a run through of the machine when I was working, and I even received a follow up email from Bekins to make sure MY questions were answered. I very highly recommend Mike Smith as a great sales rep!

Start to finish, my washer/dryer purchase took 3 days! I had great customer service by telephone with Ethan, and then because of a cancellation, I was able to have my unit installed 2 days later. All the work was done well, and we love our new LG washer/dryer stack. Couldnt be happier!

This was our first time visiting Bekins and we are glad we did. Everything was great. The store had great merchandise displays, the sales team was knowledgeable, friendly and helpful. We were kept well informed as to the status and delivery timing. On installation day, the team arrived as scheduled, answered any questions, did a great installation and ensured any mess was cleaned up.

Exceptional follow through. I wanted a specific model of dishwasher that was on backorder. Bekins proactively updated me every month on the status and checked to make sure I wanted to continue to wait for the product. As soon as they were certain it would arrive they set up a delivery and installation appointment that was convenient for me (and the installers arrived and finished the job all within their scheduled 1 hour appointment). Wow!

My first personal purchase for my own home ( I am a professional kitchen designer) was for a LG washer/dryer. They had to order it and every step of the process was flawless. The salesman was great, follow-up communication was appreciated, the installers were fast and efficient. They cleaned up and hauled the old one away!

I needed to replace a refrigerator quickly. I was amazed to find the unit I wanted in stock at Bekins with next day delivery capability. And the price was very competitive. Bekins has gained a loyal customer. Im 63 years old and cant recall a better experience with a home delivered product. Thank you Bekins!!!

We have bought past appliances through big box stores always assuming it would be the easiest and best prices. And weve always been disappointed in the long run with the experience and the service. We went to Bekins this year to buy kitchen appliances for our remodel after a recommendation and we were so happy with every single minute. Cheryl was so knowledgable about the products and demonstrated everything to us. The showroom is amazing. They called many times to check on the process of our remodel so we could make sure scheduling delivery would be timed perfectly. The delivery/installers were super efficient and got the appliances into our 120 year old home without a hitch. We had the best customer service experience overall and the product selection was amazing. Highly recommend!!

I am very satisfied with both the sales associate who helped me choose my new kitchen appliances, and the delivery and installation.

Despite servicing our Sub-Zero refrigerator multiple times in the past, because there is no record of purchase from Bekins they decided to reject our current service request. A disappointing lack of commitment to a repeat customer in need of assistance.

My husband and I had an amazing experience using Bekins. Even though our dishwasher was back ordered from the manufacturer (not at all Bekins’ fault) they were so kind and kept us with constant status updates. They even installed it earlier than expected! They were extremely professional, were in and out installing quickly, and left us with a rose for our business. Such an awesome business and the only place we will purchase appliances going forward. Don’t go with the big box stores. SHOP LOCAL! Our Grand Rapids businesses need us just like we need them :)

12 year old sub zero freezer stopped working. Within a day I was worked into the schedule and had a temporary fix provided with a long term fix scheduled. Highly recommend Bekins to anyone for appliance sales and service/ repair.

Exceptional doesnt even begin to describe the amazing customer service experience that I had with Cheryl at Bekins. This was my first experience working with Bekins after a recommendation from a friend and I will never go anywhere else for appliances. Our washer died on a Friday, I walked into Bekins on Monday, they called me to setup delivery on Tuesday and by Friday our new washer was delivered. Cheryl took her time with me, answered every question that I had since I was going back and forth between front load and top load. She was a joy to work with and being able to drink a beer on tap was a nice touch to the experience. Too many companies have lost their touch with good customer service skills these days...but not Bekins!! I came home and told my husband that he definitely missed out by sending me alone. Honestly the best customer service experience that I have ever had!!The delivery guys were great, they called and asked to come early. I was packing up to go out of town while they were there so I didnt spend much time with them but very nice, respectable guys. They left a personalized note and a rose. That might seem like a small thing to some people but I definitely appreciate the attention to detail and the companys appreciation for their customers.

I have lived in several states and several cities in those states so I have had my fair share of appliance buying and delivery experiences. Bekins Grand Rapids exceeded my expectations in all respects of what a good experience would be.

Excellent customer service and same day service! Bekins really saved us when our refrigerator died and had the perfect replacement in stock!

I highly recommend shopping at Bekins. I called and they had the Fisher Paykel drawer dishwasher in stock, this is the initial reason I visited their showroom. There are lots on the floor. The sales associate took the time to show me how the appliance works. She also informed me of a promo where FP was giving 5 yr warranties. I had visited 2 other appliance stores, no one had mentioned the promo and they quoted me their 5 yr warranty price. Bekins price matches. Check them out.

I love this place. They were very professional, quick and proficient. I was only without a washer for a couple days. They came and set it up for me and cleaned up the and snow that was brought in. They even brought me a flower! Definitely recommend this place.

I purchased a Bosch 800 Dishwasher last week and had a wonderful experience with Bekins! The sales team did such a great job answering my questions over chat and the phone. I felt so confident I purchased the dishwasher without ever stepping foot in the store. The dishwasher was delivered the next day! Excellent job!

Great customer service and delivery. They made this experience, one which we were not looking forward to very easy. We stopped by the store in GR Erika was very helpful. We told her what we were looking for and by that evening Erika had sent us two quotes from two different makers. After the ordering the follow-up customer service was great. Delivery guys were courteous and took great care getting the items in to our house.

Its a beautiful store with very friendly & knowledgeable sales people. We love our new dishwasher and it was delivered and installed by great delivery guys. Very competitive prices!Thanks Bekins

This was our first time shopping at Bekins. Now it will be the ONLY place we shop for appliances. Their customer service was amazing from start to finish. What a refreshingly positive experience!

I was shopping online for a new microwave and decided to buy locally instead. Bekins made that easy for me and I don’t regret my decision. Their prices were competitive, service was friendly, and they even delivered to my house for free.

Great people, great showroom, great deals. I really loved how the showroom let you run the various dishwashers and turn on the ranges. Everything is live so you know what youre buying.

When my dryer broke down recently I decided to take the plunge and purchase a new washer and dryer. In the middle of a pandemic I didnt know how I could safely do it, but I did research and wound up calling Bekins based on their reviews. Jeff was so helpful and helped me choose based on my needs and concerns. I had them installed within a few days. The installers were on time, professional, and removed my old washer and dryer and install the new ones without incident and in record time. I would highly recommend Bekins to anyone looking to purchase an appliance, and I will be calling them when I am ready to replace my kitchen appliances.

My wife and I were extremely impressed with the showroom and the staff. Ethan Donovan was very helpful and walked us through a ton of different options. We will definitely be shopping at Bekins again.

Everyone we spoke with while buying our new refrigerator was very knowledgeable about their products, very courteous and kept us informed of the status of our order from the time of order placement to delivery status. Excellent store and staff!! (Plus, the store is beautiful!)

Ordered our new washer over the phone with Cheryl in Grand Rapids. Bekins was able to deliver it to my workpace within 2 days from ordering. Love the washer I picked out. Whole experience was seamless from start to finish. Great company to work with. Will purchase from them again

Angie in service was terrific in giving me help over the phone to avoid a possible flood from the washing machine...then a couple of day later she was instrumental in getting service over to get parts ordered. Many, many thanks to Angie and Bekins for their wonderful Service and Sales (Mike) departments! Love working with Bekins . So glad I purchased ALL of my appliances for our new home from them! No better place from whom to purchase !

Ordered a full kitchen of new appliances in March 2020. COVID created availability issues for our August delivery date. Their sales and customer service people were proactive with communicating and worked with us on solutions. The install team made things near-perfect, even though they had to come multiple times as items became available. I would definitely purchase from Bekins again.

This is my second bad experience with Bekins so I guess I should have known better. I used them for my new home - purchasing high end luxury appliances. Their prices are higher than other dealers in town, but I decided to give them a second chance. The Miele hood I purchased has been a nightmare from the very beginning. It doesnt work - I have to almost take it apart to turn it on. It operates by remote control, which doesnt work. So I tried pairing it with Wi-Fi and their app which doesnt work either. After spending nearly two hours on the phone with the manufacturer in Chicago, I got no where. Bekins isnt licensed to service the product and the mfg. doesnt have anyone in Michigan. Everyone points fingers at each other. The Bekins sales guy came out here today and was useless, too. He didnt know anything about the product. Looks like I may have to sue someone to get rid of this product. Theyre all blaming the other guy.

They were straightforward got me in and out of there in about 20 minutes and did a very professional job. Jeff was an excellent sales rep and gave me the advice I needed.

This is the second set of kitchen appliances we have purchased from Bekins. This first set was when we remodeled our kitchen in East Grand Rapids five years ago and just recently due to a move to Rockford. We are more than satisfied with Bekins! From the sale of the appliances, to follow up with anticipated delivery and finally the installation of the appliances, everything is 100% plus!! Customer service is definitely a WOW experience with Bekins and we will keep referring friends when they ask us who we would recommend for new appliances.

Installation of our new dishwasher was excellent. The technicians were professional and respectful. They took the old dishwasher away, vacuumed under the counter, rewired for the new, hooked up all plumbing, test ran, and cleaned up afterwards. They put protection on our floors where they were working. I highly recommend Bekins.

Service department was great. Chad fixed my double oven issue. He was pleasant, professional and very thorough. Would definitely recommend Bekins. Great company for sales as well as service.

The whole experience was very positive!!!

Chad arrived on time. Listened to my input about the problem I was having with my LG Washer dryer combo machine. It was not drying the cloths. He found and took care of the problem right away. Chad is a very professional technician. I am so glad I called Bekins of Grand Rapids. Highly recommend the company and Chad.

Needed to get a new washer/dryer set to complete my main floor new laundry room... and I needed it quickly due to an accident and on crutches for six weeks! Cheryl found a LG set that was in my price range and could be delivered and installed within a week. Every other store/service was quoting 6-8 weeks (maybe)! She even bumped me up on the delivery schedule ...thank you! The delivery crew were polite, arrived early, knowledgeable and were patient with me while showing me how the appliances work. Bekins made the entire experience very positive and pleasant - thank you!

This is THE place. Mike is great!

The showroom was impeccable and the staff was very friendly. The delivery guys moved my current fridge to the garage no problem. The new fridge was a touch too tall for my cabinets and they were able to cut the cabinets very cleanly and made it look great.

The salesperson, Jeff, was very knowledgeable and helpful. The installers arrived on time and did a thorough professional job. They cleaned up after installing our new washer and drier. Would highly recommend.

Bekins is a great company. Needed new dishwashers and a replacement built in ice machine. Bekins was responsive, helpful and just so focused on customer service, I cannot compliment them enough. They make an appointment to show up at your house, and they’re there on-the-dot. They are super efficient, communicative and transparent. Their prices are surprisingly about the same as Amazon, but they stand behind their products and are on time, with the install done right. My sales person was Jeff, and he’s top notch. I’ll go back to Bekins for all my appliance needs from here on out. Fantastic experience.

We purchased several appliances from Bekins 2 years ago. There were some minor complications when our salesman resigned shortly after our order was placed, but we worked through it with them. Our Jenn Air refrigerator proved to be a test of Bekins and Jenn Airs commitment to customer satisfaction. I think it may have been built on Super Bowl Monday. We had multiple issues with it. Each time the Bekins team would provide great service. In the end Jenn Air and Bekins replaced the entire unit at no charge to us. We were very impressed to find not one, but two companies who were both willing to stand behind their products so strongly. We highly recommend Bekins and Jenn Air.

Got a new dishwasher!! The whole team was great! I am very pleased with the whole process: from talking to Michale Smith (sales) to meeting the installation team. They were on time, efficient and professional! I even got a rose! I work full time, and I did not even need to go to the store once. Mike Smith worked with me on the phone and via email to make sure all measurements were correct and recommended an awesome dishwasher. It took us only a couple weeks from starting to explore an option to having it at home and running!

As appliance stores in general tend to be focused more and more on price alone rather than serivce, it was great to have discovered Bekins Grand Rapids MI store! Not only is the store itself beautifully laid out and designed, with a HUGE selection of brands, but the sales staff are very knowledgable and helpful. Delivery was one of the best experinces I think I have ever had in my time of buying appliances. They were very professional and had my induction range connected and working very quickly, then carefully leveled it. The gift of a rose was a sweet gesture as well. A first for sure! I highly recommend them and espcially buying the extended service contract as more and more appliances become dependent on digital read outs and computer chips etc. I will never buy anywhere else.

Best appliance purchasing experience Ive ever had. The whole store was beautiful and each employee was very professional the minute we walked in the door. Bekins offers a great selection, prices that fit all incomes, and they service everything they sell. Our salesman, Shane, was very helpful and not pushy. He made recommendations based on what we needed. This business caters to the customer. Its the first store in a long time that we felt truly valued. I know it ages me, but its the way stores and businesses used to be! The installation process was awesome - they call with a delivery window - 30 minutes not 4 hours! They arrived on time and cleaned up after they finished. Will recommend Bekins to all friends and will return when I need more appliances. Grade A+

I heard that Bekins is the best.....and I recently learned that its certainly true!From our initial meeting with Shane, all the way through our professional delivery and installation, Im beyond pleased! A big shout-out to those behind the scenes as well. Professionalism, knowledge and courtesy is certainly their trademark. Thank you to all!

Bought all my kitchen appliances there 7 years ago. Dishwasher, 4 breakdowns. Microwave 4 breakdowns. Oven and refrigerator both had recalls. Better off in a big box store.

The whole process of buying a new range and good was great. They were super flexible with scheduling. The tried their hardest to get me a range that was being discontinued and gave me a deal on another when they couldnt get me the original one, a better range in the end! Everyone was super friendly and tolerant of my children who had to come with me in more than one occasion.

Gorgeous showroom and fabulous customer service. Will definitely shop here again.

Great service! Ordered over the phone and Had my dishwasher installed in less than a week!! Amazing!

We had the good fortune of working with Mike Smith for our purchase. He is knowledgeable and fun! Delivery date had to be pushed back due to our construction issues and re-scheduling was a breeze. Install team was fantastic. All in all a great experience. Highly recommend!

Now that we are done with our kitchen renovation I wanted to elaborate. We are very happy with Bekins. From sales to installation it was flawless. Kris, our salesperson, was friendly and knowledgeable. Netria kept in touch with us during the renovation, and scheduled the installation when we were ready. The install team, Erik and Keith, were on time, did a quality install, and protected all the new flooring/cabinet nicely. Definitely a 5 star business.

Excellent sales and installation personnel. We recently purchased a dishwasher from Bekins. We arrived at the showroom with a specific model in mind, and were very pleased by the time the salesman took to walk us through our options and ultimately led us to a product that was a better fit for our needs. After we placed our order, the office was great about keeping us informed using our preferred contact methods. The installation team was very professional, friendly, and did a great job explaining everything to us before heading out. Overall, we were extremely pleased with the entire process.

The entire process in buying a new wall oven was flawless. Jeff our sales person was very helpful and their prices were competitive. Once purchased, their Customer Care team took over and kept us informed regarding delivery and installation. And finally, the install went smooth and the installation team was on-time, friendly and professional. I would not hesitate to recommend Bekins to anyone.

Our 22 year old refrigerator stopped working on a Wednesday morning and we called around to a few places to see how fast we can get a new one. Many were either closed or could not fit us in until next week. Bekins was fantastic in being able to set up a delivery for the Friday of the same week. Really nice that Jeff O., our salesman, was able to arrange something so fast. A few weeks ago we were able to visit their showroom for the first time looking at audio equipment and my wife looked at refrigerators for fun. It was serendipitous that we stopped by on a whim for an unrelated inquiry and she was able to get a good idea of what she liked in refrigerators. Bekkins showroom and staff are second-to-none. We did have to buy a new refrigerator sight unseen, but glad my wife recently looked at them. Really like our new KitchenAid refrigerator and also like the fact that Bekins is still out in the community helping folks. We really appreciate it!

My husband and I are so happy we stopped in at Bekins to look for a new washer and dryer. Our sales person was knowledgable about the product which was very refreshing! The delivery people were on-time, installed the units and checked to ensure they worked properly. We were also told they would handle all registration paperwork and if we have any questions to call. Wow! Impressive.

Sales, service, delivery all top notch. Got the job done quickly and were so polite. They were very careful of my flooring and home while installing our new dishwasher. Thanks!

Cheryl was great. They have every brand available which made it easier to decide and compare.

Rebecca, the GR store manager did an amazing job coming through with appliances that were otherwise back ordered due to COVID. When building a new home, getting occupancy is obviously important, and quite frankly, that wouldn’t have been possible without Bekins (and Rebecca). We will have the required appliances needed to pass inspection. without having to further delay the timeline. Quick, efficient and excellent, individualized service that made me feel like I was their main priority (although I know that’s not the case). I will be back!

The customer service from this branch has been outstanding, and so very much appreciated! Our recent service call starting with Angie C., and the service techs thoroughness regarding our issues had us back up and running in a short period of time! We would recommend this branch to anyone looking for outstanding customer service! Were happy to do business with a company that strives for customer satisfaction; as in back in the day many businesses operated as such. However; in todays society, a business with high customer service as their goal is far and few between! Thank you for upholding such high standards for how customers are treated Bekins! Very happy customers!

After some initial struggles with a loud refrigerator and beverage center, they came through and corrected the issues to our satisfaction. Thank you Mitch!

What an excellent experience! Mike our sales rep was knowledgeable and nice. The install team was very professional and informative. Erik and Keith did a fantastic job installing our new refrigerator!We Will continue to purchase all our appliances through Bekins!

Great service from start to finish! We got a new fridge and love it! The installers were the best. They were professional, courteous, and knew what they were doing. They were also super careful not to damage our walls, floors, etc. We would definitely recommend them!!

Mike Smith at Bekins was fantastic. The process was fun, easy and efficient. Delivery was on point and our appliances look amazing. Thank you to everyone at Bekins for making it easy without any issues. Highly recommend!

Stephanie is THE best! She is so friendly and knowledgeable and even showed me how to change the water filter on our new refrigerator. Love Bekins and Stephanie!

Bekins GR is AWESOME! The customer service is top notch and the technician, Chad, was really helpful! Once the technician learned that he could modify the old parts on our older Miele dishwasher, he quickly altered the plan of replacement parts for $600 to modify our old parts so that we could save $250! He returned our specially ordered springs and hinges and served us as if it was his own dishwasher! We only use Bekins for all of our high end appliances - we are customers for life! THANK YOU!

We needed a new washer and dryer. It had been 30 years since our last purchase. Rebecca D. was so knowledgeable and was a huge help in picking out the right machines for our needs. Erik and Mike delivered the set and were so kind and helpful, as well. When they left, my laundry room was cleaner than they found it!

WOW! Bekins has always exceeded my expectations and my recent experience hit the high bar again. Jeff in GR provided relevant and honest information about todays washers and dryers, making my decision to buy much easier. Delivery and installation by Curt and Curtis was a picky homeowners dream. Thank you, thank you!

Excellent service when working through what to purchase given my special needs. The appliances were delivered on time and the installation team was great. I will work with Bekins again in the future.

The team at Bekins are the best! Their service team is like no other.Sales, service, delivery people....all professional and genuine good people. Again....look no further....they are the best!

Chris went above and beyond to get me the correct part for my Thermador range, which had gone out of production years ago!! and parts was amazing as weill!!Thanks Again,

Our refrigerator was spewing water on a Saturday and Bekins was responsive, polite and fixed the problem. Both Shellaine and Jon the technician were excellent to work with. Bekins will always have my business!

After outfitting our new kitchen with Miele appliances from Bekins, we realized our new 2,100 square feet of new hardwood floors needed a great cleaning machine. So we call Mike Smith and he educates me on the C3 line of Miele vacuums. Bekins has two different models in stock I was interested in. Mike writes up two quotes so when I arrive, I can choose and go. And Bekins had the best price even beating the net offerings. So I come right after the New Year and am greeted by Karen who helps me choose the Brilliant model and I am on my way. Next day, Crystal helps we get the vac registered in one minute for warrantee that goes 10 years. This place has the answers and the best appliances and most important, the best Folks to work with. I live just west of Kalamazoo but we have found the only place to buy appliances. They rock the appliance world. Thank You Bekin’s.....

Our built-in Miele coffee machine in the office died after brewing well beyond its life expectancy. A coordinated effort across all of the departments - Jeff Chonopis in sales, Alison Westra in customer service, and Erik & Keith with installation, did an outstanding job of getting our team back into the GOOD coffee with replacement equipment. Thank you!

The repair technician, Chad, was polite and helpful, and explained the work he did. He also checked the second dishwasher, which was not on the repair order, detected a problem, and corrected that as well.

Rebecca D. really went the extra mile to make sure we had our refrigerator by the holiday weekend and for our big party!! I really appreciated her excellent customer service and follow-up!! Thank you Rebecca!!!!!

Great sales team and the installers were top notch, I would choose Bekins for any and all of my future appliance needs

By far the best retail experience in this industry. I have shopped many places and nothing compares and I mean NOTHING! John Ritzema did a fantastic job. His knowledge of his products and level of service are tough to find these days. When it comes to installers you are always skeptical about who they will send out. The team they use were polite clean and professional. I am now a Bekins customer for life because of this experience.

Great service from Tom - sales - and Jerry & Tyler - installers. Will shop here again!

Wonderful store with great products! The staff is super friendly and very knowledgeable about their products.

Great service in the store and follow-ups. Installation of a cooktop was very professional, clean and efficient. We were very pleased with our purchase.

Very professional and helpful

It was a wonderful experience! I look forward to again doing business with Bekins.

After the amazing experience we had at Bekins we would never go to a big box store for appliances ever again ! Excellent quality appliances very competitive pricing

Great service, everyone was very friendly and helpful.

Great place! Worked with Jeff, He really took care of me, I recommend Bekins!

Have been consistently happy with all aspects of Bekins’ sales and service.

Great store. The friendliest and knowledgeable staff around.

Awesome selection! Worth stopping in. We will be back.

Greatest showroom ever. Great staff that know their stuff.

Shopping for a washer and dryer and have talked to numerous retailers- The Bekins sales team was by far the most knowledgable and friendly. Would highly recommend.

7.19.19First, I would like to Thank Mike Smith for making our 2nd replacement purchase (1st oven, 2nd refrigerator) at Bekins as easy as possible. Employee’s like Mike is a major component to what makes Bekins so special. So as mentioned above, our 2nd appliance went out, this time it was a refrigerator. Mike knew the sense of urgency on this event and kicked things in immediately. The install crew were very professional and friendly. They performed the install precisely in a timely manner. We noticed a visual defect on the door and worked through a damage report with no hesitation. Customer Service followed up the following day with a couple options. First, option is to receive a damage credit of $75. The Second option is to order a new door that will take 8-10 weeks. I’m hesitate with the second option because I’m aware that stainless steel can vary in appearance from lot to lot so there is a risk the doors won’t match. So, I took option one yet here is my suggestions for Bekins to improve. As option two is great to offer, the timing is really long, which I understand the reason but as a customer the risk is too high on what if the new door doesn’t match the other door. So option one is a nice alterative but a 2% give back on a Visual Defect seems extremely low to me. Again, this is coming from a customer that is a “Bekins Customer For Life” because of how special this place is! But, just some thoughts on an area for improvement.Thanks Again Bekins!First Post:The office in Cascade is awesome. Mike Smith was our sales contact and he showed my wife and I appliances we didnt even know existed. I highly recommend stopping in just to see what they have to offer even if you dont need anything. Its worth it.

Highly knowledgeable audiophiles here.

Salesman Mike Smith is awesome!

Considering a new purchase, I am now, not inclined, based on the experience of a friend. I will never do business with a company that gouges customers or fails to live up to service expectations

Excellent experience