As usual, our experience at Todd Wenzel was great. We just purchased our fourth vehicle there! Mel Williams was very friendly and helpful and helped us purchase a Terrain. Rosa was great with the finances. We feel we got an awesome deal. Thank you!
My experience dealing you all was just simply MARVELOUS. The whole team from Kenny to Rose were great. Everyone was curtious. Just made you feel very very comfortable during the whole ordeal till the end. Next thing you know the auto is yours. I would recommend Todd Wenzel to anyone.
My service advisor was very professional and he asked what i wanted done and he wasnt trying to sell me on a service that i didnt need. The staff was really nice. The wait time wasnt bad at all. They get you in and get you out. Great service and i would recommend this service department to anyone. 👍👍
Mike G is the man. The service tech Andy Biggs was absolutely awesome. He explained everything to me & took the time to show me what he had to do. He assured me he would do the best he could to get the repair close to perfect, which he did. Todd Wenzel is lucky to have both of these guys.
My husband and I traded in our old Yukon and purchased a new Yukon and the entire process was very smooth and we had zero complaints. Heather was our sales person and she was friendly and very prompt with responses. Everyone else was friendly and helpful too.. We would recommend Todd Wenzel to anyone! These pictures were taken before it got detailed.
Overall, it was a good experience. They were very helpful with figuring out all the details of the car leasing process. They even went through all the possible discounts to see if any applied to me. The only reason I didnt give 5 stars is because not even 24 hrs off the lot my windshield got a Crack. Now I understand that once it leaves the lot it is my responsibility but 24 hrs?? Seriously?? No help at all?? Other than that they were super helpful and knowledgeable about the whole process.
Had a very good experience with this dealership. They got my truck in quickly and diagnoss and of the problems. My truck wouldnt go over 40 mph and they fixes it up real nice and My truck drives really well now. Thanks a lot!!! Also Dan Tap helped and assisted me the whole way, he even helped save me $600 dollars. Very grateful thanks again.
I cannot say enough about this Grand Rapids GMC dealer. Todd Wenzel made my buying experience a BREEZE! I have been treated so terribly by other dealers while trying to find a truck during this shortage, I almost gave up on good customer service. I found Curt and he went to work. Super easy to talk to, no nonsense and he made it all work with MINIMAL stress from me. From deposit to pulling my truck off the lot, the experience was a 10. If I could give more stars I would. Heath the manager, Rosa in financing and of course Curt my salesman all deserve a bonus in my opinion!! Good people are hard to come by in sales these days and this crew nailed it. We felt so comfortable. The process took 2hrs, tops. Ive never had such a great truck buying experience! We will be back and I must say....I work in a field where guys buy trucks - and I will definitely be sending business your way!
They were very curious as well as very knowable about all of their products. They are very helpful with meeting your needs. Theyre not pushy or just trying to just push you into a vehicle. They listen to your wants and needs. Like with me they had me drive a few different vehicles that were more what I need for my needs and just let me pick the one that I was most comfortable with. They also work with me to meet my financial needs as well.
I arrived at 11:30 for my 12 oclock appointment, I was greeted immediately and went to the lounge to await my oil change on my vehicle. The dealership appeared quite busy although I was confident since I had made an appointment it would be in-and-out within an hour. Unfortunately 2 and a 1/2 hours later I was just getting my vehicle back. No doubt the influx of people had something to do with the delay and the dealership was more than apologetic and made up for it with a discount on my services. Despite the delay causing my day of events and appointments to having to be rearranged or rescheduled All in all the staff in the dealership were pleasant and accommodating.
Vince Hightower was our service advisor and Tom was the mechanic on my 2016 GMC truck repairs. Both men did an excellent service job.Vince kept me informed at every turn and worked flawless with the warranty company. I had to walk back to my vehicle in the repair bay to retrieve a needed item from my truck, and mechanic Tom showed me the failed part in my motor and explained the diagnosis to meI certainly give both gentlemen all five stars and feel they are a great asset to the business.Thank you very much Vince & Tom for great customer service.I have no problem referring anyone to Todd Wenzel for vehicle service.Best regards!
I have to say….Jeff made this experience an incredibly good one for myself and my family. As far as people go, I would recommend ANYONE to go see him. Not only did he do well for my wife and I, he went out of his way to ensure our girls, who were stuck there for a few hours with us, were happy and taken care of too. Incredibly nice guy and awesomely informed.
The staff was friendly and accommodating. They did a great job with the truck and would definitely be coming back for future.
Waited a long time for my vehicle. Guys in service knew I was there with 2 small children and didnt come and let me know my vehicle was done. When I walked up to Dustin he jokingly says your car had been done for about 10 minutes. I just didnt get to tell you while I was in the lobby with 2 crying kids. Also he said my vehicle was ready and parked outside. Well it was not. It was parked way out back and no one bothered to bring it up front. Ridiculous service . Im very disappointed with everything
UPDATE 9/27/2021:I took my second vehicle in for an oil change and tire rotation, and the wait was much better than my previous visit, noted below. I am happily changing my star rating from 2 to 4. Thank you for the great improvement!PREVIOUS REVIEW:I made an online appointment to have my cars oil changed and tires rotated during my recent visit at this dealership. My Service Advisor advised me prior to service they had only one person doing oil changes at that time. Since I had an appointment, I was not concerned and assumed my vehicle would receive prompt service. After 1.5 hours had passed, I asked for the status of the service. My Service Advisor checked the shop and said my car would be ready shortly. After a total of 1.75 hours waiting, my vehicle was ready.I understand the limited constraint of the dealership (having 1 person doing oil changes); however, even with this constraint, feel this should have been done in less time, especially with an existing appointment.
I bought a 2017 GMC sierra a day and a half later the check engine light came on and the Battery died. So after spending 40,000 dollars I have a truck sitting in my driveway that would not start. Its a good thing I HAD to buy the GM certification. I replaced the battery on my own out of my own pocket. I took my truck to a GM dealer they scanned the code for the check engine light and now I have an appointment for the transmission. I was super excited when I bought my truck and ignored the fact I drove off the lot with 1/8 tank of fuel and low air in my tires. When contacting my salesman upon these issues nothing was done and when I reached out about reimbursement that ended conversation.
Thanks to Jeff, our experience was top notch as always. Weve worked with him for the past 10 years an each time he has worked extremely hard to accommodate our needs and ensure the best quality in service. In all honesty, wed rather work with Jeff than anyone else in the building. No slight to the other employees but Jeff made us feel like more than just customers but also like family in the way that he worked to ensure we were taken care of. Please give that man a hefty raise ASAP!!
I had a recalled part on my Buick Regal that brought me to Todd Wenzel.I had one of your Service consultants Daniel Tep who assisted me.Daniel made my visit go smoothly and with highest regards to any issue I may have had.He was very attentive and professional. What a asset he is. I have not experienced that kind customer service in a very long time. Thank You For Your Service.
The service department experience was phenomenal, I went to look at a new vehicle, since this is my second vehicle paying off from TW, and that was not a good experience, but it just led me to try other options.
My appointment was originally scheduled for August 26. Its a 60 mile round trip to this dealership. When I got there, I was told that they had ordered a filter for my 2020 Encore but it was not in yet. They did offer to top everything off and to call them in a week to see about the filter. They had the make and model of my car and could have called me before I went in, saving me a trip. I was angry about that. I emailed Dustin whom I spoke with - he didnt answer my email. I asked the name of the manager of the service depart and they gave me his first name but when I asked for his last name, they did not respond. I did call about the filter and made the appointment for September 23 and that appointment went very well. However, not responding initially is not good service and could have saved me a 60 mile round trip.
This place is great! They are easy to deal with, communicative, they listen and they care. I worked with Dan and even though he was booked out he managed to squeeze in sometime to give a car I was buying a once-over that same day. He never talked down to me and explained everything clearly and concisely. He even called me back later to remind me the work that was done has a two-year warranty! Will definitely be going back and highly recommend!
I love my go-to sales guy, Jamie. Very helpful.
Very professional and do not pressure you. Darian was a fantastic sales person to work with. By far the best prices we found without sacrificing quality.
I have purchased two used vehicles from Todd Wenzel Buick GMC of Grand Rapids. The first purchase went smoothly and the service of my vehicle was THE BEST service ever for the four years that I owned my vehicle. The second purchase had a couple hiccups, however, I would purchase my next vehicle from them and any others thereafter, because they give me the cleanest used vehicles and resolve any issues we bring to the table. If you are looking to purchase a new or used vehicle, visit Richard Watt. While I am sure everyone at the Grand Rapids location is warm and welcoming, he is our favorite! Looking forward to enjoying our latest purchase.
Dan Tep and His service Men were Great! After having a horrible experience down at Berger where I purchase the car a year ago I came to Todd W. For Service they quickly diagnosed with a Decent quote for my Engine and Camshaft repair. I was able to get a loaner vehicle so I was less stressed while the work got completed! I appreciate everyone that helped get me back on the Road I highly recommend will return and Do all my auto needs with Todd Wenzle!
I’ve gone to Todd Wenzel for repairs on my last vehicle, oil changes, and now my new lease. Every time that I am there, I am welcomed by their friendly staff, and I am always confident that they give me the best price possible. I highly recommend Todd Wenzel!!! Matt and Dan in Service are amazing!!! And Jeff and Rosa whom helped with my new lease are fantastic as well!! Highly recommend!!
Last Friday I went in to look at some used vehicles, admittedly difficult in this environment. The salesmen brought us a list of cars to look at from his manager given our parameters. One of the cars was above our price range, but multiple times, the salesman and manager said to us What if we can get it out the door for you at ($X)? After some discussion, we called back the next day to say we would take the car at the $X. At that point they said no, we cant sell it to you for that, we can sell it for $x + $1k. Why did they keep asking us if we would want the car at the lower price if it was never an option? And then to top it off, we called to say OK, we will take the car for a higher price and they said fine, we will put the deal together. Only for two hours later the salesman to tell us the car had been sold and was no longer available. When asked to speak with the Sales Manager, we were told He doesnt have a cell phone. Does this sound like a group you would buy a used car from?
Our family has been using Todd Wenzel for almost 20 years. We have always have excellent sales and service experiences ! Curt Overbeek is fantastic to work with- a great salesman who is a advocate for a buyer- what a great experience working with him!
Daniel was fantastic! This was an emotional time for me stranded in Grand Rapids. Daniel was calming and reassuring the company would do their best.. I was impressed with fast service! My car seem just 🙂fine
Being from out of state Mike was awesome. He got my car in right away and found issues. Then got me a rental car so I could do the things I had to. They repaired my car and got it back to me the next day. They are awesome.
It was a great experience from the moment I arrived to the time I left the service area.For being the first time I went to the service department and not having an appointment I feel like I was treated likenever before.The first person that I saw was a lady who took the information, she was a delight, the second person was a guy with a Hispanic last name, did not spoke a word in Spanish but was very polite and helpful.Had a couple of hours wait in a very comfortable lobby with coffe, TV and vending machines. The time passed and I didnt notice.
I got a great car at a great price and they even offered to add a sunroof. Jamie Walters was my sales person and he was very patient and accommodating as I had many questions. Jese the sales manager made sure I was completely satisfied before I left and Devon explained every aspect of the financing so I was clear on everything. I couldnt have asked for a better experience.
We were in the market for a new vehicle that’s hard to find on a lot. We had Curt Overbeek as our sales guy and he was incredibly helpful and very friendly! He was always quick to answer any questions or concerns! He helped us secure our dream car, 10/10 would recommend him & Todd Wenzel! Thank you Curt!
Was promised in writing, repairs that would be made upon purchasing a vehicle which were never completed.Wouldnt purchase again or recommend purchasing from this dealer.I have never been ghosted by a company before but I guess there is a first for everything.Great service until it was time for them to follow through on their end of the deal .Biggest scam dealer on 28th st.
They were a great dealership to work with. No pressure, very helpful and thoughtful through the entire process. We are very happy with the car we purchased.
David Goodman is the best there is! He always does a tremendous job on our vehicles, and has a heart of gold! Our family has complete confidence in his decision making, and he is highly ethical. David is the only technician our family will go to - he’s absolutely the best!!
Kenny Shears is the person who helped me. I got a great vehicle, but wish it was a bit more less on the monthly payments, but thats the times we live in I guess. Great guy and great dealership!!!
Vince and techs did an excellent job on the canyon. I had an very good experience right from the start. I highly recommend Todd Wenzel GMC for everyone.
It was a scheduled visit to service after a failed alignment during an oil change the week before. Checked in with Dustin who explained the process and provided an estimate of price and time. I was prepared to wait up to 3 hours depending on the repairs needed. I was very surprised and pleased when Dustin found me after only an hour and told me my service was complete. Check out was swift, Dustin was professional/personable, and I drove out with a clean car. A-1 service all around from Todd Wenzel and Dustin.
The team at Todd Wenzel was fantastic to work with. Ben was very friendly and personable as we worked through the process of obtaining a truck from another location for my purchase. During this time of short inventory across all dealerships, Ben came through with the perfect vehicle with me in an expeditious manner. Heath in finance was also very friendly, while clearly presenting several financing options in a no pressure atmosphere. The entire team was great. Thank you all.
I was treated exactly like family the entire time, and the staff was continuously concerned about my experience. My Sales Rep Heather J helped me like i was her brother. No reason to go any where else.
Weve been leasing / purchasing cars through Todd Wenzel for 5+ years and the service and attention we received this last week perfectly encapsulated why weve continued to come back. We had two different reasons for heading out to the store, one for an unfortunate smell coming from the vents of our GMC Yukon, and the other to move into a new lease for a larger vehicle for the family. Before we even drove to the store I received a call from Vince in the service department. Vince assured us that they would promptly take a look at the Yukon and diagnose where the smell was coming from. Meanwhile, Eddie in sales was getting our new lease in order and had been in constant contact. In fact, Eddie helped communicate to the service department which allowed he and Vince to coordinate our entire visit seamlessly. This is incredibly important for a family with three kids... time is always of the essence!Fast forward just 30 minutes and we had taken the new lease for a test drive and Vince had already had service technicians identify the cause of the smell. Eddie expedited the rest of our sales process and he and Darryl went above and beyond to make sure we were happy with the new car agreement. Vince then moved the Yukon through all points of service in less than 2 days and had us back in the vehicle.Heading to a car dealership for service or sales is always a daunting task. Thanks to Eddie & Vince (and even though we had to spend more in service than we expected to), our experience this last week couldnt have gone more smoothly. Thanks for all of your help, guys.
Service Advisor Vincent Hightow did an excellent job getting me back on the road! The pompt attention to detail and the safety of my family was 5star worthy! Thanks again!
Well organized service department, friendly and knowledgeable staff. Service advisors are great, particularly Steve Olson. Nice waiting area with Wifi and refreshments. Definitely recommended.
Dan in service was a savior. My truck blew a fuse while traveling for work and Dan was empathetic and helped get me back on the road ASAP. I tried to tip him and he refused, said he was just happy to help. Great guy and much appreciated!
Best service I’ve experienced at a dealership! Daniel Tep made the experience quick an easy, couldn’t have asked for a better service advisor. Dan Tep does great work for Todd Wenzel!!
Jamie was and is fantastic! He helped me to find exactly what I was looking for - exactly! Rosa helped my find fantastic financing and they both made this truly the most enjoyable and easy truck buying experience I’ve had yet…I’ve had multiple awful car buying experiences with other dealerships. Thank you Jamie, Rosa and Todd Wenzel!!
I had not been to this dealer in years however wasn’t happy with where I had been getting my oil changed. Upon arrival I was greeted and told where to take my car. Then I was offered a $15 return customer discount. I had 2 small chips i my windshield that I’d been meaning to get fixed. To my surprise I was greeted by another gentleman who offered to not only fix the chips but aided me with filling a claim. Very happy with service and customer care I will continue to have them service my vehicle.
Just bought a 3500 Denali from these guys and they really treated me right. I was stationed overseas and called in about the vehicle and we locked in a deal. My timeline was long for a deal to close but they kept in contact and we made it happen even with the shortage of supply due to Covid. I am really pleased with the entire experience. They are exceptional professionals that keep their word and I could not be happier. Ben in sales, new sales manager Heath, and all the staff that assisted were really great!
Everyone from start to finish were very professional and courteous…all around outstanding customer service!Very knowledgeable staff, answered all of my questions and met my auto purchasing needs.Job well done!
I loved the experience we had with this dealership. This was our first new car buying experience and they made the process painless and easy and I didnt leave feeling like we were cheated or swindled into something we didnt want or couldnt afford. My husband and I are actually looking forward to a long term relationship with this dealership as our go to place for buying future cars.
I had a 12:30 appt. I came a little early and they did tell me they were a little backed up. At 1:45, I went and asked how my car was coming along. It had just been put on the hoist! It took another half hour to finish....so 2:15. I told the service tech that this was a ridiculous long wait and he said, this was the new normal and they only had 2 guys working instead of 5. If they knew this, why would they schedule me when they did? Why not leave more time in between appts? I have to come from the west side of Grand Rapids, so there is the travel time, plus the waiting time. Not sure if well come back for oil changes.
The experience at Todd Wenzel was easy and I feel that the staff did everything that they could to help me find the vehicle I wanted. The customer service was top notch. I will definitely shop Todd Wenzel again in the future. Im very satisfied!
Very friendly service. The process was easy to work through. Buying a car can be stressful, but they took all of the stress out of it, and we thought we got a fair deal.
Kevin Hatch met all our requests to make a deal work on a 2021 Buick Enclave.Finance Manager Rosa Juarez was very efficient with the paperwork making the whole process a positive experience.This is our second lease with Todd Wenzel and we are pleased with the dealership.
Awesome place to purchase a vehicleJeff Minore did nothing but support anything we wanted to do. No pressure at all. Handed me the keys said see ya in a few. Just excellent service all the way around. From start to finish... and I didnt make it all that easy for them either... great dealership.
We recently purchased a 2021 Buick Enclave Essence from Todd Wenzel GR. Our salesman, Curt, worked his butt off to find us the right car and actually had to trade another dealer to get it for us. In the end we landed a great car, and had an even better experience. Will definitely be returning when we need our next vehicle.
Associate who cashed me out was very helpful and polite. Brian who fills out your paper work is always professional and friendly also. I would like to have my car detailed after a year and a half but can get no one to give me an answer. It has nothing to do with the employees but management. I would like an answer as this service was promised when I bought the car. I will not be buying another car from Wenzel as they do not honor their commitments to customers. Service department is GREAT.
Stan is the best! He knows what I want and doesn’t mess around and works hard to make things work! After 5 vehicles being leased from him, we have always left feeling like we were his only concern! Great job Stan!
Todd Wenzel, this was the 1st time I have been to the service dept for an oil change, this service was great I was in and out in about an hour, the only problem was I am not sure if they did a complete inspection. I did only go for the oil, but I assumed that they did complementary vehicle inspection also..
This is my second leased vehicle from Todd Wenzel. My life is so crazy busy having just moved into a new house. The lease on my GMC was up and it seemed overwhelming to have to car shop and figure out what I would even want or more importantly; need for where I am in my life at this time. Greg Haman was beyond helpful and knew exactly what to show me for options. I was treated with kindness, understanding and am one happy customer!
In December of 2019, my husband and I came to Todd Wenzel to look into purchasing a used Terrain. We spoke with Assad and gave him our wishes and needs in a vehicle. Assad was incredibly patient, he, along with the financing department worked quickly and efficiently to get us in the Terrain prior to our yearly up north trip for Christmas. Fast forward to now, the we were given a 2021 Acadia to drive while the Terrain was getting some service done. I feel in love with it. I reached out to Assad and let him know exactly what I was looking for in a vehicle and within a day, we had an appointment set up, the Acadia I wanted was ready for us to test drive and we walked out of there that day with a 2021 Acadia. Assad and the financing team again worked effectively to get us what we wanted for the vehicle we traded in as well as get us to a monthly payment that we felt comfortable with. I truly enjoy the family aspect of the business and look forward to continuing to work with them in our future vehicle purchases. Also, the service department has been extremely helpful in answering questions and getting our vehicle in when it has needed to be serviced.
Vince was great! Fixed my new car no problem and very friendly.
Joe Zeipen is a true professional. He ensured all of my requests were met and my experience was superb. Dealing with Todd Wenzel GMC was simple and easy like it should be!
I had a recall on my vehicle Todd Wenzel got it in as soon as possible repaired the recall found the other item that was broken repair that in the same day I am thankful for their courteous kindness warm reception and fast work
Dan Tep is the best service writer out there! He goes above and beyond to take care of his customers. Dan is always honest with his additional maintenance suggestions which creates that level of trust and eliminates the feeling of having a sales pitch. Every time I bring my car in, Dan treats it as his own and makes sure the service I receive is better than expected.
Always a positive experience! I have alwaysreceived prompt and courteous service!
Got the vehicle I have been looking for. They gave me the deal I wanted then brought vehicle to me. I appreciated that and thank you for the pleasant buying experience. Would highly recommend
Heather Jensen is amazing! She works so hard to get you into a vehicle that you absolutely Love! She truely cares for her clients and is so knowledgable. Heather goes above and beyond!Devon Overhuel was very detailed orietnted when going over all the paper work. He explained everything and was so easy to work with! Great Personality!
Easily best experience at a dealership I’ve ever had. Jeff F. treated me like a friend. Will continue to do business here in the future!
I was shocked it took 2 hours for an oil change and tire rotation. It would have been nice to get a heads up on the time at check in as I had my toddler with me. Also, if you’re not going to have any signage as to where to go when you arrive, your staff should be ready to advise customers upon arrival. I had several people notice me clearly looking around confused, and was ignored by everyone. When I finally approached someone they were very courteous and I was told they’d come get me when my car was finished. After 2 hours my husband texted me that he had been alerted that our vehicle was ready. I waited a few minutes for a staff member and when no one came to get me I went back to the counter I started at. They looked at me like they’d never seen me before and then another associate said “oh, I didn’t know you were here.” I was told I was all set and sent on my way, so I assumed my keys were inside my car and it was parked right out front where I had just seen it. My car wasn’t out front and I again walked around clearly looking for something, this time with a crabby toddler, when someone finally gave me my keys and told me where my car was parked. The work seems to have been done just fine and it was nice to see the car had been washed. Everyone was very kind. But the process was so unorganized, and I did not appreciate that not a single person offered to assist me on more than one occasion.
I was visiting Michigan when my 2021 GMC Yukon Denali lost its brakes. I used the GMC app to get Emergency Roadside Assistance. It worked really well. Fortunately, the closest GMC location was Todd Wenzell Buick, GMC of Grand Rapids. Shortly after, I received a call from Vince at Wenzell. He took great care of me and got my warranty work done and my car back to me as fast as he could. I would highly recommend Todd Wenzell Buick GMC. It’s a state of the art facility focused on a high level of customer service. I’m sure all their employees are great, but ask for Vince if he’s available.
Greg and Heath were great. Drove down from two hours North of GR and Greg had the truck I wanted to see gassed up and ready to go, he was patient with my wife as she test drove every car on the lot. Health was able to get both my wife and I into new vehicles with comfortable payments and gave us fair trade in values for both of our older cars. Tyler in finance was great to work with and made the paperwork a breeze.
Darian was amazing in helping me find a car that worked for me. The whole team is just fantastic! Definitely would recommend to anyone looking for a car. They’re all super friendly and helpful!
We bought a Buick encore yesterday, they had to detail it so it wouldnt be available to pickup until today. We received a call this morning letting us know they noticed a radiator leak, and that the water pump was on its last legs. They let us know that they were going to fix it free of charge
I was very impressed with how fast they were able to inspect and diagnose my car and then have the part and fixed in the same day I dropped it off!! Vince was very knowledgeable and explained things to me and answered any questions I had. Great experience overall 😁
They always do good work and explain everything well. Only knocking off a star because they sometimes take a lot longer than they say.
By far the best car buying experience I ever had. The staff was very efficient and informed me what was going on at every step. It was great meeting Eric the GM who connected me with Heather. Heather is awesome and explains the entire process from beginning to end. Loving my 2020 Terrain! I highly recommend this dealership!
I worked with both Jeff and Curt with the purchase of my vehicle. I must say that they make me want to come back to Todd Wenzel for my next vehicle. My last purchase was with another Chevrolet dealer and because of my bad experience I really did not trust dealerships.I will say from the moment I walked into Todd Wenzel to look at vehicles to the moment that I drove off, I have a new appreciation for dealerships.Thank you for the GREAT experience!
Mel was great. Always have good service with TW.
Had a Smooth & Easy Process Getting a New Vehicle of my Choice I Think Im Done for Awhile🙂 Thks Todd Wenzel
These guys have been very polite and genuine with me when I have taken my truck there for oil changes. I’ve had to talk with him on different occasions regarding some service at other facilities and they’ve always taking the time to treat me with respect
The Salesman (Kenny) was great. The finance guy was not honest about the interest rates. He should have clearly explained the comparison between the 2 choices. When I asked about the rates he was dishonest about the quote from Community West. When we approched him on that he did come back with a better rate and it satisfied us.
Great service. Friendly staff. Knowledgeable technicians. As a first time customer, additional attention was given to a thorough inspection of my Envision. Several discount certificates were provided. Much appreciated. Thanks. We will be back.
I went to the dealer to have some oil cooler lines replaced on a car I bought my daughter. Daniel let me know it was the transmission cooler lines that were leaking instead and mentioned a few other items that should be addressed as well. I really appreciate his honesty as well informing me of the other items I should look at. Daniel is very knowledgeable, friendly and prompt. As always I have a great experience when working with him. I would give 6 stars but that is not an option.
They did a great job helping us find the best auto to meet our needs and wants and made a great deal on it to meet our budget. Would definitely recommend! They want to work with you.
Thank You for the patience shown with My last minute decision to get an Oil change!GOD BLESS 🙏🏽
For a professional service. Great loaner car program.
Steve was real helpful. And squeeze us in when your supper busy thanks for al the help
I had recall work done on my truck. I was in and out faster than expected. The staff was super nice.
Overall the experience with buying my truck was great! Everyone that we spoke with was very nice and accommodating. The only reason I would take off 1 star was that we were really pushed into buying an extended warranty package from them that we did not want. We were paying cash for a vehicle and they tried talking us into financing the car specifically so we could add on the extra $5,000 package, and then we were kind of made to feel dumb for not wanting it and choosing to fix the vehicle ourselves if something came up. Other than that, it was a great experience!
Have been buying vehicles for over 20 years from same person, Ken. Great guy! The service department has always been great. If there were issues they were resolved.
They took wonderful care of my friend who was turning in his lease.
The best experience ever, all the dealers I visit denied me, I hade a Ford Flex with a active loan and they pay off my deb 🥰 and give a super deal on a 2017 Buick, Darian was supper patient and helpful, he answer all my questions and Rosa was awesome she found everything I need for my new car ❤️
I cant say enough good things about Assad and everyone else that has helped us. Assad was very professional and dedicated to making sure he provided the best experience possible. They have all treated us like family and made sure we are all taken care of.
Very dissatisfied with this place! I bought a car from them in 2018 and finally was just able to sell the lemon. The sales guy seen a girl walk in and sold me a piece of junk. The car ran well for a while and then I started having problems and had to dump so much money into it. I had a problem 1 month after I bought it and they would no help take care of the problem. And now that I have sold the car they are charging me 50.00 to cancel the gap ins. that I totally unacceptable, however there is not much I can do about that. PLEASE BUYER BEWARE!!!!!! I had a friend who bought a car from there as well and she had nothing but issues and of course it was never their fault... Go to the car company down the road they have much better sales people that dont take advantage of you.