After reading all of these great reviews, I was fairly disappointed in the service I received from Norman Camera a couple of weeks ago. I went in to see if my camera could be fixed and if not, buy a new one. Found out my camera was beyond repair which is what I expected so a new camera was my next step. The woman behind the counter tried her best but she seemed very intimidated by the task of helping me find something to fit my needs and I feel like she didnt ask enough questions to get us on the same page and was kind of just showing me whatever was there. She did explain that the selection was less than what it is normally and I did appreciate the honesty. The biggest problem I had was that I came out of the store more confused than when I came in. And the camera that I was told was unfixable, well its working perfectly again with no outside help.

Stopped in to look at the One Wheels. They are super cool. Daniel the store manager was a huge help. Will be back.

Been in here multiple times and have always had great service!

The staff here is very knowledgeable, friendly, and helpful. They will happily walk you through the store and anything you make have questions on. They also will price match most things. 10/10 would recommend.

Staff is always helpful, too bad they cant get their deliveries in.

I purchased a Nikon 10-20 lens from this Authorized Nikon dealer and received a very fair price, exceptional service, and very quick delivery. They responded to my questions immediately and honestly.I will certainly keep them “top of mind” for my next photographic purchase.

Always helpful with a great selection of all things photography 🙂

Great selection of most everything. Knowledgeable and helpful employees who are patient and kind. Will call you back promptly. Can send in broken stuff and help you fix. Ask about their used gear. Chris is awesome and very helpful! He was essential to me purchasing lots of stuff. Not too pushy either, genuinely wanted to help out.

Such friendly and knowledgeable staff! I found everything I was looking for and then some since theres a large selection to choose from! Definitely would go back for equipment!

Normans was the only camera store around that had the lens I wanted in stock, and Im glad I was able to support a great local business. Staff was friendly and helpful!

Great stop for any camera needs. They have most gadgets and accessories you could think of, and the knowledge to help you shop for what you need.

Super helpful staff! Was a little bummed the item i was looking for showed in stock online and wasnt available when I got there but the employee I spoke to was knowledgeable and helpful in helping me choose an alternative as it was something I needed that day.

Great service and good prices. Adam was very helpful and informative. Got my sensor cleaned in 15 min and was on my way.

Daniel, the manager, is amazing! He really helped me find the least expensive deal that still met all the things I was looking for. He is real and down-to-earth PLUS has a ton of camera knowledge!!! When we had a request - he right away went out of his way to make it work for us! Go to Norman. Ask for Daniel. Hes awesome.

Norman Camera helped me when no one else could! Their staff was extremely helpful, polite, and knowledgeable. I had to get my order shipped to me, and they managed to have my package to me in under 24hrs despite me not ordering until very late in the day. Thanks guys you rock!

Staff was downright rude insisting that I didnt have enough money. I went in to buy a $4k package, but my card kept getting declined because the chip acts up on certain card readers but not others. Which is a common problem and all I have to do is use a different card reader or to swipe it instead. Its just a problem with the type of card that I have and everyone I know who also has that card has the same problem. But the guy that worked the counter kept on asking if I had enough money in my account, and just to double check I looked online, and while I was LITERALLY LOOKING AT MY BANK ACCOUNT that had WELL over enough money in it for the purchase and more, the guy at the counter asked me at least 3 more times if I had enough $. and I told him yes every time. I even called the bank to get my daily limit moved up, but it still got declined. I tried to explain why it was being denied, and asked if there was a different card reader I could try or if I could swipe it but he refused to even listen and said that my chip wasnt the problem and continued to ask if there was enough $ in the account. He didnt listen at all when I told him it was the chip or when I told him I was literally looking at my account and I had well over enough.The bank was closed since it was past 5 and the ATMs have limits. I went to the bank the next day and asked them what was wrong and not surprisingly they told me my chip malfunctioned. so I was right. I got cash out because I wasnt going to mess with it again. and had to make the FIFTY MINUTE DRIVE trip back to normans because some rude employee wont listen and let me use a different card reader.I understand that the chip not woking is not their fault but at least let me try the different card reader or try to swipe. and for the love of god its so rude to ask someone if they have enough money! I mean come on!! especially since I told him I was looking at my account and I definitelyhad enough.So no I wont be returning. They have a better selection than the kalamazoo location but the staff is so rude its not worth it the 50 min drive.

I called Norman Camera because I needed to replace my entire speedlight system due to my pocket wizard being discontinued and just wanted to totally upgrade. I called and initially spoke to Cooper who let me know what he suggested and he got me set up with a great system, he placed it on hold for me and when I came in Adam set up everything for me with my camera so I was all set to go. The help was super appreciated and the gear works incredibly. I had to shoot entirely indoors at a huge wedding yesterday and everything work fantastic! Thanks for all the help guys!

Amazing service! I went in to look for a full frame lens since I finally made the jump to full frame and Michael went above and beyond my expectations and let me try out a ton of different lenses and got me one that would meet my needs. Also, he gave me a very honest opinion on which Røde mic I should go with. I would highly recommend stopping by and taking a look at what they have! The prices there are also quite a good deal.

Awesome store thank you for being open. Great place to shop for all your camera needs. Customer service is excellent

I went to Norman Camera because I wanted a camera to work for what I needed to do- I knew I needed their expertise to purchase something that would work for me, not for someone to just get a sale like the big box stores. Everyone that Norman was awesome. I mostly dealt with Jake and even though it wasnt a big sale (I wasnt buying a super expensive camera), he spent more than enough time figuring out what my needs were and finding something in my budget and would produce results. I went against his camera suggestion at first and regretted it right away. He worked with me to get the correct camera (the one he suggested at first) and I couldnt be happier. I will definitely be suggesting Norman Camera to people I know.

Very helpful and knowledgeable staff!

My old D 60 Nikon had seen better days. Wasnt sure whether to put $500.00 into a camera that would take clearer pics. I bought a Nikon D 3500 from them and I am very pleased with the camera. Extremely clear. The price is only a few dollars more than Amazon, but Id rather be able to take my camera to Normans if anything goes wrong with it.

I drove from Traverse City to Norman Camera in Grand Rapids to purchase a telephoto lens. I spoke with Daniel Koons, by phone so he was expecting me. When I arrived, I was welcomed like an old friend. Dan took the time to explain certain features, answer questions and made sure I was happy before I left the store. Thank you Dan for a great visit.

Would not stand behind a broken product sold less than 4 months ago. Very disappointed

Always a great place to geek out on camera gear.

Very knowledgeable staff, spent close to an hour answering all my questions and reviewing different camera options even though I was up front about not planning on buying anything.Full disclosure, I did end up buying a new camera but part of why I went there was to figure out what one would be best for me. BUT, I was talked out of buying a more expensive camera and he explained why it wasnt a good fit for my type of photography.

Best customer service I’ve ever experience anywhere quite frankly. Jake S. gave hours of undivided attention to building me a custom case and set up. Hard working, knowledgeable employee who saved me upwards of $1400 and a headache.Give this guy a raise!

Adam the sales associate made us wait 20 plus minutes to only find out that his other sales associate sold our order to another customer that came in after us. The customer that bought our equipment came to our counter that we had all of our accessories on and just started picking through our stuff. Mean while Adam was hiding out in the back doing nothing to help us out. Mike the manager was sitting at his desk in the back didnt come out and explain what was going on.Adam came out of the back storage area to explain that the unit was sold and gave no apologizes for the long wait and for his coworker for selling it right in front of us. The worst customer service I had ever seen in a long time. I normally dont write bad reviews only good ones but this one just was over the top. Called Mike today and he was conveniently in a meeting. waiting for a call back. Just for your info went to Best Buy and got all of the identical equipment for $300 less. Free shipping!!! My wife has done business with Norman Camera for over 15 years and she was absolutely appalled.

Knowledgeable and helpful staff. Bought our used camera back for a fair price

We got help from Michael Rice and this guy is amazing!!!!!! My mom surprised me with a visit for my Christmas present and he helped us get the most amazing deals, we walked in expecting a lense and we left with a lense, new camera, video recording system, a printer and paper for an amazing price! Michael was also just a nice guy to talk to as well, he made me feel very comfortable and explained things well. I highly recommend this store!

Great camera store! Very knowledgeable, helpful and friendly staff that truly want to find the best equipment for your needs, not oversell you on stuff you dont. Highly recommended!

Retail store prices are necessarily high, and I can nearly always find what I want on line for less- but such purchases are a gamble. A purchase at Norman Camera is not.Although I only make occasional small purchases there, Norman Camera has always welcomed my questions and responded with clear, detailed, complete answers If necessary, they explain in non-technical terms to be sure the customer understands. They know their stuff and are willing to help a customer. If I lived closer to GR, I would love to take a photography class here. I dont know of anywhere else I could get my questions answered so promptly, courteously, and professionally.

This is where you need to go to purchase or replace any camera or camera equipment. The sales staff is highly knowledgeable and very helpful. They dont work on commission so they help you find the item that best suits your needs instead of up selling you to the most expensive product. They are very trustworthy and reliable.

Adam did an awesome job helping me reproduce family photos from the 1920s including a shot of my grand father as goalie on a soccer team that won a Chicago amateur league for a Christmas present to my son..

Very professional, smart, and helpful employees! They answer all your questions and help you get what you need!

Ever wanted to visit a B&H or Adorama store? If so, stop in here! This place is like Disney World to a photographer. They have a very large selection and INCREDIBLE knowledge of their products. They will get you on your way with what you need and only what you need.

Customer service is obviously their number one quality. Jake was incredibly helpful, and made sure that all my questions were answered. Thank you!

After doing extensive research online to choose my first DSLR, I noticed that the prices on Amazon were no better than at Norman Camera - so I might as well go in person to get a feel for the camera before buying.I ended up having SO MUCH FUN buying the camera from Norman. I got great help from Adam - he was encouraging without pressuring at all. He simply shared his love of photography and assumed that I wanted to learn how to love taking great pictures too.Thanks to promotions that are only available in professional photo stores, I ended up getting a free printer with my purchase, a free memory card, and a free case as well - so I ended up getting a WAY better deal than I would have on Amazon.But again, the point is that I had fun making a big purchase ... I was grinning ear-to-ear while I was there and for hours after.From now on, I will buy all of my photo stuff from Norman. Theyre awesome!

After gobs of research online, I was still confused. However, Brandon and Amy were incredibly knowledgeable, friendly, and helpful. 15 minutes chatting with them was better than hours of research online. I but my first serious setup there and got a better deal than I could find online. Thanks gang - I will be back.

Over priced periodInstead of doing research I way over paid for a used lens. I could have bought the same lens for $100.00 less. I probably will never go back there.Salesman was a little condescending when I asked for a break on the price. I should have left right then but I need it. Not the best experience in a camera store. My advice is go to the shop across town. It has better prices and better customer service

If you are in to photography, this is the place for you. Inexpensive cameras up to world class professional cameras. They offer classes to increase your picture taking quality. They have many other services as well as all the acessories you would want or need. Special order fulfillment. Need I say more?

I called ahead to save myself the drive. Adam said they could fix it in house if not THEY would send it out, and told me to come in. Jake helped me when I got there and said they DO NOT fix in house and that I should just replace it.They need to get together and figure out what their store actually does and if it doesn’t repair, take that job title off of their website. Not helpful, will not come here again.

Bought a Camera here around Christmas and had trouble figuring out all the functions. Went back and Adam walked me through the Basics (which you wont get online or from a big box), highly recommended!

I just wanted to say a HUGE THANK you to the guy who helped me in a pickle. I was panicking for a minute because I have a wedding tomorrow and my RAW images were not available for preview in my Lightroom. He helped me out explaining how to update. He was so friendly and so helpful. This was my third time in the store and everyone that I have worked with has been so knowledgeable and all had great customer service. Norman Camera and their staff has won me over for life. THANK YOU again so much for your help!!

Adam was very helpful and informative. They match online prices and arent pushy. Living in Holland, Ill still make the drive out to them in the future!

Wide selection an very helpful staff. Competitive pricing as well.

Great place! Helpful, friendly employees, and Im very satisfied with their new film developing services!

Great service! I appreciate that they were honest and didnt try to force the up sale. Very refreshing!

I was incredibly pleased with my first visit to Norman Camera. The staff I spoke with was deeply familiar with the equipment they were selling and even the older lenses I was looking for accessories for. If youre looking for photography equipment along with the expertise to help you put together the kit thats right for you, whether youre an amateur or professional, this seemed like to place to go.

Staff is always helpful. Classes are great, especially the manual mode class. Normans is my only camera store.

Norman Camera is one of the best camera stores around - Ive never had a bad experience shopping there. The staff is super friendly and knowledgeable and they have just about everything you could ever need; you can request an item that is not in stock and they will have it shipped and ready for you the next business day. Seriously, dont go anywhere else. The quality of service and the selection are both unparalleled.

I’m shocked there are any bad reviews. This place is awesome. So helpful and patient with all of my ridiculous questions. Adam always goes above and beyond!

Friendly knowledgeable will go the extra mile bc they Want to. Willingly teach you anything you want to know about your camera.They know their cameras and places like this are becoming scarce. ... Go there

Hi Ive shopped at Norman for many years, since the first week they opened a GR store actually. Mike and the team are top notch people and their pricing is ultra competitive. On par with the on line sellers -- only local! Buy local. They always recommend different priced alternatives, no surprise. Just bought a Nikon lens for my daughter -- great pricing -- and I get it today! Thanks Norman.

The staff at Norman camera are very knowledgeable and the store has a great selection of equipment for professionals, amateurs, and hobbyists. The problem with buying photo gear online is that you cannot see the gear in person, feel it, and get a good idea of how it will work with what you already have. I also prefer to buy local because sales tax and shipping cost about the same, but at least sales tax helps support Michigan and can be used to fix our roads, instead of paying for a truck to drive on our roads and damage them.

Had a lovely experience here buying an entry-level SLR for my wife. They answered all my questions honestly and personally. I will make the trip back up to Grand Rapids just to come here if I have questions or am in need of camera supplies.

Very good service, staff very friendly and helpful. They have almost all photography equipment. I dont like shopping online so this store is very good for me. Price is matched with the website.

This place was good they got us everything we needed and it wasnt that expensive it was nice to go here and learn about cameras they have great service they are nice. Thank you for your service:)

Friendly staff and very knowledgeable!

I’ve been to this shop a couple of times in the past couple of months as I’ve tried to persuade my department to go with a mirrorless camera set up for crime scene evidence/investigation. I must say I felt rushed the first time. The second time I was completely overlooked and customers that came in after me were helped. I love the inventory that the store carry but I also learned my lesson. I’ll look on web sites and use my local store here in muskegon to get what we need. One star from me.

Awesome place! Can get all your camera needs. the staff is very helpful and full of knowledge!

I have been a devoted shopper at Normans camera for about 3 years and have spent thousands of dollars in their store until today2 weeks ago I stopped in their store to purchase a new tripod and rent some lenses for a wedding I had to shoot. I purchased a nice tripod and got some rates on lens rentals. The tripod had a defect so I thought I would bring it in with me when I went to rent the lenses.My wife (who shoots with me) asked if she could stop in near close the night before to pick up the lenses since the wedding was an all day event. she was emphatically told no as it would be another day rentalWe showed up the morning of the wedding, already kind of in a hurry when we approached the counter. somebody was already at the system for rentals (which he tied up for at least 15-20 mins) so I thought I would discuss the tripod. Nobody could find record of purchase in the new system and after the sales rep talked to the manager in the back room (who we never saw) conveniently stopped talking to us about the tripod. So on to the rental. On this, the day of the wedding, I was told at last minute that they would be placing a hold on my debit card for the total value of the lenses. This would mean the the rental I believed would cost a couple hundred dollars would now be taking about 3,000 dollars out of my account (which only has a few hundred dollars in it) When I mentioned to the sales rep that I was never told of this cost, he flat out told me I was mistaken. I was nearly in tears with rage. My wife who was along for all trips to and from this store as a witness told him the same, he still never admitted he made a mistake. and after waiting already about 20 minutes to resolve these issues the associate said he would discuss this with the manager in the back. Another 10 minutes I left with a broken tripod, no lenses and running late for this wedding. I never did see a manager, and I was never treated like a valued customerBottom line: if you have a bad experience, dont expect good customer service or expect to see a manager.I will not ever be shopping at Normans again after this experience.

Was looking for more camera gear and things like that They do have plenty of that here. The staff is there to help out and were very friendly. Had to take my time in order to buy the right attachments for my Canon camera.

Great selections, very knowledgeable staff

Every time I stop by here to look at new gear the staff provide super helpful information that hours of online searches couldn’t give, and answer questions I didn’t even know I had about the products.

Very helpful and knowledgeable staff. Thanks for all your help in making our decision!

Knowledgeable staff, very friendly and helpful...then the sales person comes out..but.buy...buy. I would have if they didnt start the sales pitch...instead bought online over$1800

I walked into the store with my camera in hand and headed toward the counter (nobody greeted me), I stood there for about five minutes as employees passed by helping other customers, another five minutes passed as a salesman was finishing up with his customer. I made direct eye contact with him many times while standing at the counter waiting for service. Nevertheless he ignored me and went to serve an older gentleman instead of myself. At this point I was getting very antsy, I started to looking into all of the cases to make it obvious I wanted to look at a lense but that still did not help. As ten more minutes passed by and two more employees ignored me and went onto other customers. I dont know if this is some kind of profiling thing or if this is a training issue but I will never be returning to Norman. I wanted to support a local business but its not worth the horrible service, I suggest the best buy at Centerpoint instead. They were very kind and let me test out lenses and very honest and helpful when narrowing down my choice. Not to mention I stood there for about 30 seconds before getting help whereas I stood for 30 minutes at Normans and got nothing.

Great place with helpful staff. All experience levels are welcomed without snobby judgement. Thanks for all the help

I have spent a lot money here. Seriously, enough to buy a new car, yet I will sometimes go in and wait 20-30 minutes before a salesperson speaks to me. I am usually shopping for pro equipment, not consumer stuff. I have very specific questions that are fairly technical, so I can imagine the questions are harder to answer. The problem I have is that my questions are often answered incorrectly. When the salesperson doesnt know the answer, they either guess, or not answer. All of my questions have been regarding products in the store, so I dont know why I stump them with questions. Recently I was sold about $1500 worth of Manfrotto stuff. Camera plates didnt match up. The equipment looked demoed or used, and I was refused any discount. I bought equipment I didnt want based on incorrect advice from sales staff, and then it was incompatible. I think if you are getting into photo and video, the place is alright. Be prepared to be talked down to. Over the years I have had several sales staff treat me as though I am lucky to have them speak with me. I am a 10 year customer, but after this last experience, I think I am done shopping there.

Super friendly and very good prices. My husband bought a Shutter Release for his Olympus for $19 +tax.

Very helpful! Large selection of items with great prices. No other place in Grand Rapids like it.

Went in to see if they had a camera ive been researching, was told that model was out of date. With the knowledge and courtesy of the staff, I walked out with a better Canon camera that I know my girlfriend will enjoy unwrapping this holiday season. Dont waste your time at major retailors. Head to normans where you actually will get customer support from real knowledgeable staff.

Great sales reps there. They know their stuff, and are extremely helpful.

Great helpful & knowledgeable staff.

I had a graduated ND filter stuck on my lens. I tried to use a couple filter wrenches myself, but had no luck. They were able to get it off without any damage to equipment.

Always kind and helpful people! Have helped me with a ton of my cameras. Would definitely recommend them to any of my friends

Its refreshing to have the salesperson very knowledgeable about the products

Always great expertise and knowledge with all things camera.

Great store, very helpful and knowledgeable people there to help with and camera or digital needs.

Staff was very helpful knowledgeable and courteous.

Great service top end products from cameras to all acessories.

Great camera selection. Knowledgeable staff. And they match price.

Very Friendly and knowledgeable sales staff that are more then willing to help you find the product you need or just inform you about something that you may be looking to purchase.

Prices match anywhere you can find. Super helpful guiding me on the right purchase.

Great selection and friendly staff

Very nice store with high quality equipment Salesman was very knowledgeable

A wonderful group of people with good knowledge and selection.

I bought my first digital camera from the K-zoo store (Canon Digital Rebel) and have been now shopping the Grand Rapids store for past 3 years since moving back (to GR area). Staff has been very helpful.There is one whos personality rubs me the wrong way, but simply steer clear. Ive worked retail in my younger years myself, so have sympathy for that sort of immaturity (condescending/know it all sort).Currently shooting the 5D mk III and Sigma 35 1.4 as my latest purchases here. And yes, I could have gotten better deals online, but rather thankful I can walk in and be greeted as a known buyer and have candid conversations around equipment.Also, they are always welcome to me trying out lenses on my camera body as I work through ideas on next len(s) to buy. Never any pressure, and I always seem to gain some more insight into the lenses as I walk/talk with them about my needs/desires.

Always friendly and helpful staff ...

I have bought two cameras, lenses, accessories and a drone from Norman. Excellent company and very knowledgeable staff.

So helpful I love this place soooooo much

Great shop lots of help and can get you going in the right direction

Another camera store going the way of the dinosaur. They dont have much here for professional gear and everything is way overpriced. Not to mention, I received rude service today; I will not be coming back. Amazon!UPDATE: After taking my Canon 80D with two lenses, all in perfect condition with warranty, accessories etc., the rude woman at Norman Camera (after making me wait 10+ min) offered me $500 for everything and then before I could even object said she in fact didnt even want them. In a pinch before a photography trip around the world, I decided to check Marks Camera on Division and was pleasantly surprised with their selection of full frame lenses and I happily traded everything for nearly double the offer which Norman Camera gave. I also was able to buy a brand new Sony Zeiss 16-35, btw Norman didnt seem to carry any full frame zeiss or Canon glass. So I also trusted Marks Camera with developing some very old film I had found from the 1950s. I look forward to working with them in the future and NOT having to resort to Amazon or to put up with needlessly rude service or outrageous pricing! Amen.

Friendly, knowledgable and professional. My breif stop to the shop was a very good experience. I am new to my camera and even though I did not buy it from them, the staff was happy to show me few things about cleaning and taking care of my camera. Its the little things that make the value of doing business with them to me. I will return with out a doubt.

Knowledgeable staff for sure.

Great photo shop. Good prices and great service.

I feel like its always nice to support a local business, and this is a great store with friendly, knowledgable staff. I worked with Brandon & he set me up with all the essentials for my first serious camera purchase.

Great place for eveything camera.

Great advice. Good prices