Our van burst into flames 7 minutes after leaving our service appointment!We had our van in for a transmission drain and refill. We used Fox Honda for service since we purchased our van there in 2015.When completed, my wife drove about 7 minutes and parked in a parking lot because she smelled smoke. She got out safely as the fire consumed the engine area and started into the front seats.The fire was contained to the front half thanks to the speedy response from the Kentwood fire department.Fox Honda would not take any accountability. I spoke to the service manager, general manager and their lawyer. They were only looking out for themselves and just wanted us to deal with our insurance.Obviously we will never do business with Fox again. Ive stated the facts for you but I recommend you go elsewhere for your vehicle needs.

We always have a great experience at Fox Honda. They are competent and friendly...and Ive never felt like they were trying to rip me off. Weve worked with them for a couple of decades now.

Really good service desk. I’m so glad I decided to purchase from fox Honda and I will not go any where else when my HR -V needs work done on it. They worked hard to make it easy and as fast as possible.

Ted, Tim, and Todd, who interacted with us during our visits in the Fox Honda dealership in Grand Rapids (Ted and Tim) and over the phone (Ted, Tim, and Todd), were most helpful in every aspect of our car purchase, including car selection (Ted and Tim), locating a desired model on a short notice (Ted was amazing in doing so), completing car purchase with a few extras (Tim and Todd), and spending some time with us to explain the key car features (Tim). They were super-efficient, super-kind, and super-professional. Our visits to Fox Honda in Grand Rapids were the best car purchasing experience one can imagine, by far!

This is the only place I take my car for oil changes everyone is very friendly and knowledgeable and extremely helpful

Dan Byrum made my buying experience enjoyable and easy. Everyone at the dealership went out of their way to assist me along the way.

I had some work done to my vehicle here a few times now. Prices were great, friendly staff, and the tall mechanic Josh is the closest thing to a car doctor you can get! Someone needs to give that guy a raise.

My Husband has some unexpected car issues coming into Detroit (he’s from Ohio). We managed to get the car to Grand Rapids (where I live) Saturday but he couldn’t be seen until Wednesday. Then wasn’t fixed until the following Saturday. They promised us a rental but there weren’t any so we had to get one out of pocket & Rob Humphrey made it right. Eventhough I’m a Hyundai owner I am highly considering bringing my car here just because of the service and friendliness and understanding of the staff.

Fantastic experience 100% due to the salesman Caleb Schripsema! I am so glad he jumped at the chance to help me purchase my first New Honda! He is professional, knowledgeable, and very personable! I gladly recommend Caleb to everyone!!

Worked with Jim Martin and he was fabulous! As a woman buying a car you always have to worry about salesman not treating you fairly or respectfully. This was not my experience with Jim, he was kind, helpful and patient with me and my kids. Would definitely buy another car here.

Fox Honda have served our family for years. We love the no pressure sales, friendly service representatives and amazing management. On the one occasion that I had an issue with one of my Honda vehicles, Fox Honda went above and beyond my expectations to make sure I have the best experience possible. A customer first attitude is what sets this dealership apart from everyone else.

Very frustrating service experience. Had our Odyssey in for a sliding door repair. They couldn’t find anything wrong with it, and it worked a few times then promptly quit again. I left multiple voicemails with the service department, and a message with the receptionist. I never got a call back, so I drove over there and explained the situation to them. They fixed the door, but never called me to tell me it was done.Went to Serra Honda for the next problem with this overly problematic vehicle, and the experience was night and day different. Serra was great. I won’t be going back to Fox for anything.

Great experience. Have purchased other vehicles from the family of Fox dealerships. Have always had a pleasant experience with them. Ask for Brian Hicks in sales to help you find and purchase your next new car.

They made buying a new car easy without the typical salesman pressure. However, in the 2012 Camry I purchased, less than 2 days afterwards I began hearing a loud banging under the drivers side and my battery was completely dead. Upon inspection, there was heavy corrosion and a link was completely busted. Moral of the story is, make sure you take the car you’re considering buying to a mechanic on the test drive just to be safe.

No pressure, knowledgeable and friendly sales staff. Facility was very nice. Vehicle was detailed perfectly when we picked it up.

Bought my 2012 Civic from Fox Honda back in 2015. I recently went in for maintenance work after reaching over 100K miles, including transmission and brake fluid flushes, new spark plugs, and headlight bulb replacements. Cam (service advisor) was extremely easy to work with. I was able to receive text updates about my car so I always knew what was happening. His team is very efficient and had my car back the same day despite all of the work I requested to have done. I paid a fraction of the cost here versus what I would have paid at my regular mechanic for the same services. I would highly recommend their service department!

We just bought a car and had a wonderful buying experience. We will be back because of Rodney Harris. He took great care of us. He is polite, respectful and kind. Everyone at the dealership were very nice. They took great care of us. Also, they have the license plate to place as soon you purchase. When you leave you are all set!

Fox Saab (Honda) service center is a Grand Rapids gem. Dewey and Jeff are great to work with and provide honest, high quality work. Work is always done correctly and at a fair price and I feel like I have a trusted partner in keeping our 3 Saabs going for as long as possible.

Very organized .oil change 45 min. In and out

The salesperson was very nice and generous when we were test driving, and working on negotiations. He was also very kind to bring out another car for us to test drive when we requested him to do so. He is nice, friendly, and an excellent salesman. I would definitely recommend going to Tim, our salesperson, if you are looking to buy a car.

Update: Joe at Fox Honda is great to work with and sought to ensure customer satisfaction. Changing to 4 stars because Joe followed up immediately. I brought the car back and they took the cross-threaded lug off for me, breaking the stud. This wasnt a problem because I was replacing the hub and bearing. It was a bit of a bummer though when I brought the car back how it was still somehow my fault and told they didnt have time for me initially. I wont be back for service, but if anything does go wrong for anyone else, reach out to Joe.Im disappointed and frustrated following bringing my Civic into Fox Honda Service last week for an airbag recall fix. A number of service suggestions were made following a courtesy inspection, including worn compliance bushings (lower control arm bushings) which requires taking the tire off. I declined to have these done but was anticipating to return for a cabin air filter that was out of stock. This weekend (today) I had planned on having a few of the service suggestions fixed (oil change, brake fluid flush, etc.), but upon attempting to take the driver side front tire off, I discovered that one of the lugs was cross-threaded and was unable to take the tire off. The end result will be a major repair to the wheel stud and purchasing a new lug. Overall, I am disappointed with the service and now I expect this will cost me money out of pocket to have this fixed.

Service is 5 stars for sure. The long wait (about an hour) is reason for giving this review 4 stars. They are superb once you get in.

Excellent. Our salesperson is Jim Martin, wonderful and utmost friendly service. Listed to all our wants, needs and answered all questions. Offered us to take vehicle over the weekend just to ensure we like it. I recommend this Honda Dealership and Jim for an outstanding experience in buying a vehicle.

I have purchased my last three vehicles from Kirk Jack at Fox Honda. He is the BEST! He went over and above what’s expected of a salesperson. He made me feel like he was helping his own mother. I felt very special. He has helping me with any issues that have arisen. Always the perfect gentleman. Kirk is the reason I recommend Fox Honda to all my family and friends. Great all around experience!

Slowest oil change in my life. Sticking with Rivertown/Serra. People were friendly, but its just not enough to convince me to try again. Its cheaper at Serra, too.

Fox Honda: The best cars on the road, and genuinely great people to work with.My wife and I have bought 5 cars there, we have looked at other dealerships, and there is a reason we stay there; we find at Fox Honda the team, from the top down, have our interest in mind, they value us and treat us as customers they want to keep.I had a problem with my seat cover. My salesman Rodney Harris was right on it. Rodney and the Fox Honda team resolved, what turned out to be a complicated issue, beyond my expectations. And over the years we have come to find that this is the consistent, quality customer service we get from Fox Honda.

If you are in need of a car, Kirk Jack is the one to help you. He was diligent in his research and his efforts to find the right car for me. We talked of all the options of what was available and he was straight forward with the entire process. Honest and helpful throughout the whole process. From finding the car I was looking for, to trading in my older one, my experience was too notch. I would, and have recommended his services to everyone!

First time buying a car like this and I can say I’m pretty happy! Jim Martin was such a great help and made this as easy and comfortable as possible as something like this is a big deal! Happy so far overall 😌

Coach T was awesome in helping us purchase our new Odyssey! He was very knowledgable about the van and was great in teaching me how to use it! Everyone we met at FOX was very personable and eager to help.

I recently bought my very first car, a Honda HR-V from Fox Honda with the help of Kirk Jack. The customer service provided was exceptional. I hadnt had much experience car shopping previously to this purchase, but had visited a few other dealerships, and by far Fox Honda and Kirk Jack were above and beyond the best.The was no car-salesmany pressure at all. My boyfriend and I were provided great advice and information that ultimately lead me to move forward with the purchase even though we were on the road and heading out of town. Kirk was flexible and able to keep things moving via email and phone calls. The car was conveniently delivered to my home promptly the following week.We appreciate Kirk Jack and the team at Fox Honda, for an experience that was effortless and relaxed.

Honda tall people love sport cars but you only make them for midgets

My husband and I recently purchased a used car from Fox Honda and Jim Martin was our salesman. Jim went out of his way to provide excellent customer service! The car was a little dusty when we asked to see it, so he ran it through the carwash before having us test drive it.Jim was friendly, professional, prompt and provided outstanding service. We had a great overall experience and enjoyed working with the manager as well, for the final paperwork. Jim ensured that the car received a proper car wash and the wheels were shined, before we drove it home. He treated us like we were buying a $40k car, when it was not at all. We were also impressed that the estimated costs for taxes and tags were build into the price listed on the car window. This set Fox Honda apart from other places we had been.We had been car shopping and had gone to at least 10 dealership before stopping at Fox Honda. We had not received service like this anywhere else. My husband and I do not live in GR but have decided that driving an hour to receive that level of service is worth it to us in the future!

We have purchased many new vehicles from Fox Honda, great dealership.After receiving a call a couple of days ago from Kirk Jack, we decided to purchased a new Honda Passport. Kirk Jack is the best, we picked up our new Passport today and Kirk had everything ready, our Passport looked exquisite at pickup and Kirk even fixed all the settings to our preference. The whole purchase experience was preformed with professionalism and expertise in the knowledge of our Honda Passport.Wed like to thank our salesman Kirk Jack and the team at Fox Honda, for such an effortless and relaxing experience. :)

Best car buying experiences of my life, everyone I met there was great, Joe, Dan, Todd..all professional and helpful, just great, very happy...second car I have bought from Fox

What a great experience. They worked with my son and he drove away with the vehicle at the agreed upon price. Such a nice staff to work with. Very efficient, experienced and professional.

We recently purchased our First Honda with Fox Honda. The entire process was smooth and we were treated very well from our initial visit all the way through the delivery of our new vehicle a few weeks later. Covid restrictions did not hinder the professionalism exhibited by all members of their team.

All the employees were extremely helpful when I was leasing a new car. They made the process quick and easy from start to finish.

I got my third Pilot today. Its a lease. Kirk reached out to me with an offer I could not refuse, lowering my monthly payment by a hundred bucks for the newest 2021 EX-L! I have to say that the speed and professionalism with witch this whole process was handled was impressive. A big thanks to Kirk and the team. Always a great experience!

I brought my Honda CRV in for the first time a few days ago for a service and it was a wonderful experience! I was kept updated on what was going on with helpful and informative texts. It was also a nice surprise when I picked my car up that it had been washed. I will definitely come back for any future maintenance needs! :)

We purchased a used minivan here in November 2019. The buying experience was just okay. The van was erroneously listed as having heated seats, and one of the rear headrests was missing the cloth cover. They removed the whole headrest and issued us a “we owe” letter for a replacement to be shipped to our home. We never got it. After 6 months, many phone calls, and a trip to the dealer ( we live 2.5 hours away) we just decided to buy one (it’s a passenger safety issue). They insinuated that it had been sent, but we get notifications from all parcel delivery services and they couldn’t provide any tracking information.

I was forgotten a couple of times and was told it would be 2 hours, ended up being nearly 4, but car runs and feels great and reasonably priced for a dealer.

Kirk is a wonderful salesman. He really listened and went above and beyond to find me an affordable car

I bought a used Honda CR-V from Fox Honda and was very happy with the experience. I felt they went above and beyond to make sure the car was spotless and in great mechanical condition before they would sell it to me. If you’re looking for a great used car buying experience go see Kirk Jack at Fox Honda. When I’m in the market for another car, Fox will definitely be my first stop.

Awful service. Supposedly you could schedule an appointment for recalls online, but then I stop in for the repairs and suddenly theres another recall repairs that I couldnt schedule or see online that needs to be done, but is going to take 4x as long as I had planned.They had me reschedule my appointment and set it up for after lunch so I could drop it off and give them enough time to do it today. I needed a ride back to work and was told that the shuttle driver would be back from lunch at 1:00. So thats fine, I came in just before 1, and was told hed be back any minute. I waited around for 15 minutes and he still wasnt here. I had a representative contact him and apparently he was at the bank, 10+ minutes away despite the fact that I had scheduled and reserved the shuttle when I made my appointment. It took him over t h I r t y m i n u t e s to come back to the dealership and finally pick me up.Would not recommend interacting with this business unless under dire circumstances, they cannot stick to appointments that they make for you. Do not put yourself in a situation to depend on then.

Got my first “adult” car here today. Stopped by on a whim Monday and met Tom. Explained to him my financial and car situation and he was able to find me something in less than an hour. I’m absolutely thrilled. I went to a few other dealerships on Broadmoor before coming here and my experience was completely different. Tom was so kind, straightforward and didn’t pressure me into anything. Unlike the other guys I met with who really lived up to the used car salesmen stigma. Matt was so kind and helpful during the finance part and made it so easy. They even helped me out with the bank wanted a little more money from me. I can say I’ll be returning if I ever need anything else from them. 1000% recommend.

Being a first time car buyer, it was important to me to find a salesman that was knowledgeable, respectful and honest, I found that with Richard Grant at Fox Honda. Going into the process, I really didnt know what I was looking for in a car, Richard showed me multiple different vehicles until we found one that was perfect for me. He was extremely patient and flexible throughout the entire process, and I couldnt have asked for a better experience.

Everyone was great, good explanation of the car, did not get pushed into extras that Car Sales people usually try to sell you! I would definitely recommend Fox Honda to anyone! Thank you Rodney, Ted & Tom.

Fox Honda of Grand Rapids is terrific! I had major work done on my Honda CRV and they were so helpful, providing a loaner car for me when I didnt even request one. They are honest, dependable, and very courteous in meeting their customers needs. Kudos to Cam and Scott for taking such good care of my needs!! You are VERY much appreciated!

Great service and customer service. Ive bought 2 Ridgelines and a 2020 Civic EX Hatchback. Tim Ewald is an outstanding salesman. The service department and finance staff, especially Todd, are outstanding.

Kirk Jack is an outstanding, personable and competent salesman. He is prompt with all communications, helpful in every way possible and truly dependable. I have purchased/leased my last 3 vehicles from Fox, utilizing the expertise of Kirk and will never go to anyone else or to another dealership again. The overall operation of Fox Honda is the best and people like Kirk Jack are the reason why.

I just purchased a Honda Passport from Ted Beardsley who is the new car sales manager at Fox Honda. Ted was absolutely fantastic and with out a doubt is interested in building long-term repeat business relationships. No games, just straight forward, and honest. Ted even delivered the car to me in Sturgis at no additional cost. If you are looking for a stress free experience and outstanding customer service, I would highly recommend you reach out to Ted!

DISAPPOINTED!I was going to buy a pre-owned car and also had an appointment for the same. I had to drive for 1.5 hours to get to the location only to hear that it has already been sold 2 hours back.Now heres the thing, the Honda representative knew that I was really interested in the car, so why cant he just email/call me telling that the car is already sold!

Great experience and easy process to lease our first vehicle from Fox Honda! Richard “Coach” Truskoski was absolutely fantastic! Coach made us feel comfortable with the process and took the time to make sure that we not only understood everything, but also took the time to thoroughly walk us through the vehicle features.We would like to thank Coach, Ted Beardsley, and Rob Verhey for creating a pleasant, efficient, and easy experience!If you want an easy and comfortable experience, Ask for Coach!Thank you!!

Friendly service advisor, able technicians and quick service. All was good.

Roxanne, Scott, Cam and the ENTIRE GR Fox Honda team are EXCELLENT!! Extremely honest, trustworthy, up front, quick and communicative. I will always bring my Hondas here. Thank you to the Fox Honda team!

Diagnostic visit. Treated very well and am pleased. Be glad when the coffee pot is back and theres popcorn next door. No need to ask, just follow the footprints to the popper.

Amazing customer service, honest and very friendly. Not the words one would usually describe a car dealership with, but its miraculously true.

Fox Honda has been my goto car dealership for the past 12 years and Kirk Jack has been a great representative. I have purchased new and used cars and Kirk has always listened to my concerns and addressed every one. From my referrals, a number of my family members have also purchased cars from Kirk and they are all happy with the vehicles that he found for them. I will definitely come back when I am ready for my next vehicle.

I have bought 3 vehicles through Christian Tepper who has made the process quick and enjoyable every time! Christian has always made himself available if anything ever comes up and does so with a smile. Great guy, great dealership!

A very goodt experience. We have purchased other vehicles from Fox dealerships and have always had a nice experience with them.

We have purchased two vehicles from Fox Honda ~ and we loved our experiences both times. We worked with Kirk Jack both times. He listened to what we were looking for and helped us find what we were looking for. And! No high pressure sales! Because our cars were previously owned, Kirk and his team made sure they were in tip top shape and looking like new before we drove off.If you are looking for a car, I would recommend giving Kirk a call. We will be doing so next time!

Best car buying experience of my life and it is all thanks to Dan! Seriously if you’re looking for a new car Dan Byrum is your guy! He is so patient and willing to listen to your every need. He is also truly funny-what more could you ask of your car salesman?! My hubby and I love our new HR-V!

Tim and the finance crew are the best. They do business the right way, willing to negotiate when needed, and most importantly, they took the time to get to know me and what I was looking for. Do not go to another dealership, if you do, you will quickly see why Fox Honda is the best in class.

My husband and I loved working with Kirk! He was super helpful and straight the point. We like that he seemed genuine and willing to help us out. He was very knowledgeable and answered all of our questions. The finance department did a great job trying to help us get a good deal on our purchase as well. Overall we are very happy to have worked with Fox Honda and will be looking here again for any future purchases.

Stopped in today without an appointment for an oil change and to have two other issues addressed. Super friendly, super fast service I was out within 25 minutes. Good people. Five stars.

Every time I go in for information or service. I am treated kindly and they answer all my questions. I am impressed with their top notch service department!

My wife and I had an amazing car buying experience. Go see Kirk in used cars.

I have recently purchased my second car from Kirk Jack, and the service does not get any better. Kirk was able to close a deal at another dealership of Fox’s in providing me a GMC truck in lieu of a Honda, which is the dealership he works at.I’ll continue to dream up vehicles, and Kirk continues to fulfill!Thanks Kirk Jack!

It was quite fast. Im believing that EVERYTHING was taken care of :-)

Wow is all I can say. I called to make two appointments one for my sons car and one for my car as it had a recall. I told Cam I lived in Greenville and asked for a shuttle, he said no problem. I then brought both cars and the shuttle driver said it was to far, 10-12 mile radius. Apparently the women who checked us in said Can said he never would tell someone that. So they gave us a loaner for the day. How convenient Can ran to get that knowing he told us that. I didnt say anything and said forget it not worth the effort to complain about being called a liar. Then I approved my brakes for my car and Cam notified that the Civic will need to be done on Tuesday. We waited all day Tuesday for them to tell us that they dont have the parts and it needs to be ordered. So we approved what work we wanted done and decided five minutes later to add the boot on left front side as it was leaking. I called and text Wednesday all day waiting for a response and of course no response. I called Cam around 3:04 pm asking about the car. He stated that I came and picked the car up because the parts werent ready. Ummmmmmm why would I call asking if the car is ready if I had the car? Cam said he would ask the technician and hung up the phone. Then I called spoke to Roxanne to transfer me to Cam and she hung up on me. I spoke to Rob the manager and he was disrespectful and lied to me saying I approved this at 7:07 pm Tuesday but what he doesnt know is I was told it would originally be done on Tuesday. I was putting the vehicle in storage costing me more money having to delay it more and more days. I spoke to Robb who said it would be another two hours for the work and to show up at 5:54 pm. I have appointments all day and dont have time for all this delay. I left Joe a message to call me with this information. He told me he was nice enough to call me back and offer me 10 percent discount. Apparently these people dont realize I have other things to get done. I asked Robb to have them drop the car off he said no they will not do that. Joe notified he would have the car dropped off. Joe said the car was done on Tuesday so how is that if the parts had to be ordered? Now I think that they didnt do any of the work but they want to offer a discount, seriously. If I didnt approve the work until 7:07 pm as Robb claimed then how was the work done when they closed at 6 pm. Robb told me that the work still hasnt been done. Joe said I added work this morning which was not true. I added the boot 5 minutes after the estimate came in on Tuesday. Customer service is all about customers I will never come here again. What a shame people are lied to over some work on a car. Should be ashamed of yourselves, what an embarrassment. This is ridiculous. RUN RUN FAST AS YOU CAN AND DON’T COME HERE. Oh Robb said since I caused since a ruckus I don’t get my ten percent discount. Also I was told they would deliver car at 6:00 pm and it is 6:14 pm and my car is not here and I have an appointment at 7:00 pm. I finally got the bill when asked and they refused to give me the bill but they wanted me to pay first. I was told the old parts would be in the car when they delivered and I am still waiting for the car even though I paid them. Funny how they had my car for three days for labor that was 3 hours long by total and they charged me for an inspection of 85.00. Oh I took it to Grandville Honda and had all the paperwork of what it needed so no inspection was needed, I guess I am lucky I didn’t have to pay for a double inspection.

Kirk was great to work with! We were in a bit of a pinch with timing and he was able to make our experience easy and smooth! We left with a great Honda CRV same day and we are thrilled so far! Thank you, Kirk! Customer service was great at this Fox Honda dealership!

Dan Byrum is simply the best!!! I was lucky he answered the phone when I called. From first call to picking up car 1 week later it was a smooth process. It was definitely worth the 2-1/2 hour drive from Traverse City to Kentwood!!! From Sales to Finance to Detail and Service this team has got it!!! I wish I would have met them sooner. I am a customer for life!!! Thanks for the job well done Dan!!!!

We always get such great help from Kirk Jack when we need help with a vehicle. He is friendly, works to make our experience easy, and as quick as possible. We appreciate his help, always.

We found what we wanted online and our Product specialist, Kirk Jack, was very prompt with his responses getting back to us. He was thorough and caring whenever we had questions/concerns. It was nice to not feel pressured. Thank you!

Taking it in twice,1100 plus dollars, and the problem still is there plus a new one.

I have purchased several vehicles with Fox Honda and Kirk Jack is my go to guy.Kirk and the team always work hard to get me the vehicle I want at a price I am comfortable with. Kirk Jack and Fox Honda always go over beyond expectations.Keep up the good work guys

Fox Honda (Dan) the salesperson and (Todd) the financial counselor are the absolute best! I received royal treatment and I will them to you if you are in the process of getting yourself a car/vehicle! You will be treated with much dignity!

One of the best car buying experiences Ive had in a long time. We went in to find a used CRV with AWD for my wife. Richard Grant came out to assist us. He found exactly what my wife was looking for right away. He was very knowledgeable and was able to explain all the functions of the car in detail and also in a way that she could understand (English is not her first language, Portuguese is). He was very friendly and patient. She even got the color she was looking for. Overall, a GREAT experience, and we cant thank them enough. Looks like well be doing business with Fox for some time to come. Thank you Richard!!

Just stopped by service for an issue, checked out the problem quickly no hassle ordered replacement and out the door. Also, stopped by and said hello to Kirk.

Never buy a car from this place I bought a brand new car 2020 and I’m having so much problem with it and they don’t even know how to fix it.

Weve had multiple great experiences with Kirk. When were in need of a new vehicle and let him know what were thinking about and looking for he goes above and beyond to help find us exactly what fits us and in our budget. Kirk does a good job of suggesting vehicles that may not have been on our radar to try but actually check all the boxes of what were looking for. Im a proud owner of our 2nd new Honda Pilot both purchased through Kirk. We have also found FoxHonda to provide very fair trade-in deals so we could easily transition from our previous vehicle to the new one.

We found ourselves not needing only 1 car but 2. After a lot of searching we landed at Fox Honda and I’m glad we did. We had prompt responses from the whole team and specifically worked with Kirk Jack and Rob Verhey. Both of them answered all my questions/concerns and everything went very smoothly considering the COVID situation. I am very pleased with the quality and service given and will continue to use Fox Honda. I will definitely encourage anyone I know who is looking for a vehicle to head their way. Thank you Fox Honda!!

I had been looking for a Honda Ridgeline for a while when I found one at Fox Honda. The communication was fantastic from start to finish and they did everything I expected and more. Their location was 4 hours away from my home and they did everything in their power to make the process straight forward for me. Jim Martin - Sales and Matthew Merrell - Business Manager communicated consistently with me as the process took a couple of weeks for me to get to their store to see the car and purchase it. They definitely take a customer first, customer for life approach in their business and it showed. Im happy because I got the vehicle I wanted, paid a reasonable price and had a great experience with the process. Thanks Jim and Matt!!!

Jim Martin helped me get the perfect car for a great price. Was relatively easy process and I love the car.

I didnt have to get out of my car for an oil change and they were fast! Twas awesome.

Christian was excellent and super helpful in reviewing the Honda SUV lineup, and he went out of his way to help me look at comparable models from other brands when I narrowed down my choice. Once I made my decision Christian got me a great deal on the new car as well as my trade, and the finance office wasn’t pushy to add anything I didn’t want.

I bought my civic back in July 2019 and had the best service from Jessica. She followed up with during the following week to make sure I was happy with my purchase. I didn’t have much reason to go back in until recently.My car wouldn’t turn on when I was in Illinois and the dealer there was telling me the part wasn’t warrantied, when my warranty book said clearly that it is. Andy and Jessica stood behind me to say that it should be warrantied and if they put up a fight, they would help me out.A week or so later, my car did the same thing, so clearly the fix wasn’t the entire solution. I got my car to start and drove it to Fox Honda around 7 pm, well after they had closed. Andy stuck around to make sure I had a loaner so I could continue to work. I am heading to pick my car up soon. I am so grateful that this team has had my back through this. Their level of customer service is amazing and I can confidently say that buying from Fox Honda is a great choice. Not only because of the cars, but because of the quality of people and service you will have as well.

We worked with Kirk Jack on our purchase and he did a tremendous job. Kirk is very professional, not high pressure and really knows his craft! He walked us thru each step and is a fantastic communicator! We are very happy to have gone thru Kirk and Fix Honda.

Kirk was great! Excellent service and product knowledge. Will be getting my next car from him as well!

I was very pleased with my Fox Honda experience from beginning to end. I worked with Richard Grant, and I recommend him highly to anyone who is searching for the right vehicle. He answered all of my questions and worked out all of the details of my trade-in and purchase, and his demeanor was friendly and kind. I only buy a vehicle once every four or five years, and I couldnt have asked for a smoother, easier experience.

Very good customer service. Always helpful in finding the right car for the driver. Kirk jack is the guy to buy from.

Really had no issue getting a certified pre-owned car (formerly a lease) from this dealership. Jim was more than helpful with the shopping experience. I had a complimentary repair of all the dents that was on the car before purchase, and most are fixed. Car tires was replaced for free as it was balding. The attached photo below is when I moved to Texas recently this June.

I bought a used car, and the salesman I had was Kirk Jack. He went above and beyond to get me what i was looking for, I had an Amazing experience and will definitely use Kirk again when I need another vehicle..

Just leased a new Honda Accord and love it and had great help from Kirk getting me going down the road he made the process very easy and quick

Our whole family has bought cars through Fox and more importantly Kirk Jack for years. He has been awesome in delivering promised with honesty, whether we bought a new Honda or a car from another of the Fox family.

Have used Fox Honda to purchase multiple cars over the years. Kirk Jack did an amazing job as our salesman everytime, which is why we have been returning customers! Will go back in a heartbeat for our next purchase!!

I recently purchased a 2018 honda pilot from this dealership w Kirk Jack handling the sale. Kirk was professional and informative from the beginning. The vehicle I test drove was perfect but they were waiting on the title. Kirk is a family man and understood me being without a vehicle was challenging. I left w the vehicle and a dealer plate until the title came in and we could close the sale. Now for the 5 star part, it took 6ish weeks 🙂 Driving around w the dealer plate eventually became a liability issue and I had a family vacation planned which required a vehicle w a hitch and towing ability. Kirk arranged a rental vehicle that accommodated my family so we could still take our trip and Fox covered all the cost. Im now in my pilot and couldnt be happier. If youre looking for low pressure sales, fair pricing, and professionals on the sales and finance floor, look no further than Fox Honda and ask for Kirk.

Purchased my first car over the weekend from Brian Hicks at Fox Honda. Great buying experience Ill definitely be coming back in the future

I bought my van from Kirk Jack! He made the entire process easy even with two small kids in tow.

I bought my first Honda from there nice people good service .