First experience with this business - I recently got a new watch with leather watch band too big for my wrist - Klumpps put two extra holes in my watch band today, and charged me nothing! Also, flawless craftsmanship!

Great knowledge of products and offers experience with services Great customer service.

Klumpps is a hidden gem in Grand Rapids. They are really friendly and professional. They repaired my leather dop Kit and it looks better than it did when it was new! I will be coming back with all my leather needs.

I am very pleased with the high-quality, prompt and gracious care that my shoulder bag received at Klumpss Leather and luggage. Excellent value provided. Thankful for such a good option here in Grand Rapids. Highly recommended!

Took a carry on sized suitcase in. The teeth on the zipper were broken in 2 places after a recent trip. Probably would have been cheaper to replace the suitcase (and I was told this), but its a cool pattern and I have the other matching pieces, so I wanted to keep it. Anyhow, I picked it up today (2 week turnaround) and the suitcase looks brand new! All the teeth have been fixed and it no longer looks like its been through a rough airline handler! Will definitely return for luggage repairs if needed. Highly recommend!

Pro: seemingly adequate work. Cons: seemingly less than honest in conduct of business.In early November, I inquired about repairing a $250 leather jacket, which needed to have the right-side cloth pocket replaced. (It was worn and ripped.) The person running the place stated it would cost about $30 and would take about 3 weeks to have ready. I brought it over and said I thought $30 was a bit pricey and he told me thats what it would cost, but he does good work. Reluctantly I dropped it off, and he reaffirmed it would be about 3 weeks.Three weeks came and gone, and no call. I waited another full week and called, and was told it was ready to pick up. Got no answer as to why I didnt get a call saying it was done, but part of it may have to do with the price - not $30, but $38! Really? For a pocket?!Then I get told I need to come quickly because hes going to close at 1:00 (even though the website says 2:00 close on Saturday). So now my lunch hour is screwed up too. I get there and ask him, how can his estimate be approaching 30% off in terms of cost and time to finish? Why not honor the estimate? Why wasnt I called?All he had to say, with an annoyed look on his face and an arrogant tone of voice, was: Dont know what to tell you to which I immediately said back how about Im sorry?! Wouldnt that be a proper thing to do? He not only sold me a ridiculously overpriced repair job, he liquidated all his good will with his poor attitude and in my view, dishonesty.I took a look at the jacket at home. The repair job seems OK, although... its not the same material as the jacket originally had. Not a huge deal, but I would have preferred cotton rather than polyester (or whatever this stuff is), like the rest of the jacket has. So even there, Im not satisfied.Bottom line for me: He did fix my jacket. But in my view he was misleading about price, misleading about time needed to repair, did not call me when it was done, does not keep business hours as advertised and was not very cordial (and borderline disrespectful) with his dont-give-a-**** attitude toward a paying customer.I do NOT recommend anyone do business with Klumpps.

I bring my Briggs and Riley Luggage here when they need repair. Friendly, quality and quick service! Briggs and Riley is the Best Luggage on the market.

The business owner takes great care of your luggage and will give you honest feedback regarding your repairs.

Great service

Do not take your luggage here. I brought in my newer Samsonite suit case to get fixed. It took 3 months and multiple calls to find out the status of the repair. When they said it was ready, Klumpps had installed a used part that didn t fit the slider, and then said its what Samsonite sent them. When I asked whey the part was already dirty, scratched and didn t fit, the owner just said its what they sent, if you think you can do better I will give you their phone number. They don t like dealing with us because we don t work for them . I called Samsonite, had the correct part in 1 week and fixed it myself.When I returned to Klumpps today to get my money back the owner refused to address the issue, refused to fix the holes that were left and claimed that a dirty, used, non-fitting part is what they sent. I asked if he would put a Ford part in a BMW if he knew if was wrong and pass if off to the customer as right and he said If it took 3 months to get it. Have a nice day .Do not use Klumpps. This is probably the worst example of a business that I ve ever run into.

This place repair cost is very responsible.

Doesn’t Pick up the phone

Friendly and quick!

Not open when scheduled

Nice fokes