I purchased a sectional couch and a recliner a week ago. I paid 100.00 to have it delivered. It showed up with only one person . I had to help move from truck and also had to remove the furniture from out of its protection cover and clean up the mess myself. The recliner was used, from the show room floor, paid for a new one. There was food on the recliner and a tear. Have been trying to get this replaced and my money for the delivery, since I did most of the work for a week now. No one will call me back, Do not buy from this store and mostly do not ever deal w3ith Anthony

Chase & Ryan was so Professional and kept me updated on everything until My furniture was delivered. Definitely worth 5 stars!

Awesome company, Great customer service

Chase was fast and got it here right

A no fuss warehouse to get great deals on furniture.

Got a new couch.Great people delivered quick. Love It

Amazing customer service experience. I called 1000X with multiple questions and was answered with kindness each time. I was able to take my time never feeling rushed deciding which furniture I liked best. We bought two mattress sets along with living room furniture for such a reasonable price. I will always use this place for all my furniture needs. Highly recommend!!!!

This was my second time purchasing new furniture in my 45 years. I buy high quality furniture and because of the cost of upper grade furniture, I typically have to buy second hand. I originally was searching for a quality second hand couch and loveseat recliner set when I came across the set I ended up purchasing. I spoke with Katie Church, who was extremely laid back and informative. I felt no pressure and she answered all of my questions, and went above and beyond to answer the questions that she needed more information to answer fully. I ended up purchasing an amazing living room set for a very amazing price. The quality of the set I bought was top notch and super comfortable. Katies customer service went above and beyond, and in return, Factory Direct earned a new customer. I look forward to sopping with them again and thank you Katie for making this experience so easy and enjoyable.

I dont even know where to start but I guess I will start with the fact that Katie the salesperson we worked with is absolutely amazing she helped us find a mattress that fit all of our Needs & Wants and most importantly our budget not only that but Katie is not just an amazing salesperson, Katie is just an absolutely amazing person in general! Another plus is they work with all kinds of different financing companies so whether you have good credit or bad credit they will do their very best to find a way for you to get approved for financing if you dont have the money to buy what you need right then and there which is absolutely amazing because we were in such dire need of a mattress and we didnt have the money to buy one outright so after working with us we were able to get approved so we could get what we needed right then and there. Another plus about their financing is you can apply online at home before you go and youll get an answer immediately so you know if youre approved and if you are approved how much you are approved for! They also have a great selection of mattresses so anyone whos looking for a mattress if you walk in there youre going to find the right mattress for you and for an extremely great price! They also do delivery so if you dont have a way to pick up your furniture if they can deliver it to you for an extra fee which was also super helpful! We have had our mattress now for about 5 days and we are extremely happy me and my husband have not slept on a more comfortable mattress in our entire lives, no joke. I have a herniated disc in my lower back and also some other health issues that affect my sleep and how I feel in the morning when I wake up and my husband sweats really bad at night because he has sleep apnea so when we got her mattress the first night we slept on it I woke up the next morning and a little bit of pain from where I was sleeping on a brand new mattress but then the next morning I woke up and was able to get out of bed with no issues whatsoever and no pain and my husband since we got our mattress has not had any issues with sweating at all!!! We got the luxury mattress which was the most expensive mattress of the store but even still you cant beat the price! We are so thankful that kitty was able to help us get a mattress that is finally allowing us to get a good nights rest after years and years of not being able to sleep well and waking up in horrible pain we are finally able to sleep through the night and wake up with no pain and like I said in my husbands case no sweat! I literally cannot say thank you enough. We will definitely be referring family and friends to you guys and we will definitely be back whenever we need any furniture! Thank you thank you thank you for making such a big difference in our lives!

Had a wonderful experience here. Our salesperson, Katie, was so easy to work with and helped us get the perfect mattress. I’ll definitely buy from her again when we are ready for other mattresses. It was an easy hassle free process.

Chad was very helpful. We didnt have an appointment, and he came and met us within 15 minutes. Awesome customer service.

Have great customer service. Greeted me with kindness. They have great deals on beds and other furniture.

This place is a RIP off. They forge paper work. Terrible place terrible people please please go somewhere else

Great company good services. Thew work with all types of credit. Would recommend them for all of your furniture needs

Chad is great guy. Very knowledgeable regarding the mattress will use again

Awesome customer service. Chad is very cool and helpful

Great prices and service I will shop here again

Great mattress, great price & quick service

Call for appt.in back In warehouse.inside old army depot.not easy to find.

Great customer service and a nice variety to pick from!

Great prices great service

Need to be there for a Furniture Set

Best delivery and set up ever!