Worst customers service in the pharmacy. They never have anything ready and there machine states come pick it up and then then tell you the doctor needs contacted while you run out. No care attitude and rude. Your better off going to Walmart. Ouch Walmart is better. Set your goals higher people.

I moved to the area 5 months ago from Southern-ist California to live with my aging Mother. I frequent this store - and the Safeway- and must say that the staff here, both retail and pharmacy staff - have been some of the kindest and most helpful people I’ve encountered here in Grants Pass. They are all incredibly patient and kind, as well as being helpful. I appreciate this store and highly recommend it.

Ive had an appointment for two (2) weeks to get my Covid vaccine. Online appointment made for 7:30 pm. I arrive at 7:15 only to find the store closed. An employee tells me that the pharmacy closes at 7 pm..... then why did I have an appointment for 7:30 pm???? Poor, poor management!!! Theyve totally lost my business. A one star rating is being very generous

Very friendly staff, always welcome you in as you walk into the store. Find what you need then wait to checkout, if the line gets long the call for another cashier.

They don’t accept OHP so my medicine was $343. Was supposed to transfer my stuff to Fred Meyer, where they do accept OHP like everyone else. Never did. Wasted a whole day trying to figure this out. One of many terrible experiences at Walgreens. It’s probably for the best that they let the bums in San Francisco ransack places like this weekly with no consequences.

This local Walgreens should be so much more efficient than it is. I have been to several different Walgreens across the country and yet my own local the worst customer service anywhere. I even use mail order thru Walgreens but one hand doesnt know what the other is doing. Call insurance orders dont seem to be ready at a given time. Many excuses as to why not ready. Sometimes drug availability is another problem. Staffing issues become my problem not acceptable. Very frustrating place to deal with my medications that is a very important aspect of my life.

The check out cashier is knowledgeable,pleasant and accommodating.This store is cleanWheelchair AccessibleNo lines to wait inPharmacy Drive thruJust mentioning a few things about what this store has to offer.

I went into Walgreens and put money on my prepaid card and they didnt give me $15.05 chance. I didnt notice till I got home. Need new cashiers!

Helpful people who try to help .

Been waiting in line now for over an hour...only 4 cars have been waited on...poor management...if there is a shortage of employees then management should fill in until the problem is fixed...this is unacceptable...no excuses...

Love the people know them all BEST PHARMACY IN TOWN !!

Im from minnesota and still have a minnesota license. Im 28 years old. Ive been to this walgreens a few times and never had an issue. Until tonight I walk in there at around 9:30pm I wanted to buy a pack of cigarettes. She asked for my license so I gave it to her and she was nothing but rude and after a minute or two she says my license looks fake and refused to sell me a pack of cigarettes. I dont even care about the cigarettes, but the fact of how rude and unprofessional she was. Just that one employee made me change my mind about coming here. Ill take my business elsewhere.

Its a good place to shop

We are visiting from out of state and the drive up would not fill our prescriptions even though we have used Walgreens for years. The girl said they dont take out of state insurance. Really? I thought that was why you use a pharmacy that is nationwide......

Be warned, if you plan on using the photo department:A) A dozen employees will walk by saying Ill call someone or Im still on my lunch instead of handing you the photos sitting on the counter.B) The photos would come out better quality and more centered if a child drew them with crayons.C) The caliber of the employees hired here make fast food and gas station attendants look like college graduates.Just do the public a favor and close this store.

The photo department. I am very pleased with this department. I have ordered thousands of pictures for years. I am never displeased with the quality and the customer service employees. I always recommend Walgreens Grants Pass and have even ordered photos on line and had friends pick up the pictures out of state. Keep up the good work folks. Always been a pleasure doing business with you.

Does not open the time it is advertised I came to the door 10 min after still not open

Ive been a customer of Walgreens for a number of years. Generally, I am satisfied with their service. I very rarely go in the store. Rather, I choose the drive through, which has good service. But, the phone service I get repeatedly could definitely be improved on. Today I called, listened to the automated recording, and chose other. After waiting a longer than acceptable amount of time, someone answered and then I got disconnected. I redialed, went through the same process, waiting a long period of time, again someone answered and when I explained why I was calling, I was told I needed to speak to a pharmacist. I was on hold for quite a while. Then a line started ringing as if I was actually going to be able to ask my question. Instead, the phone just rang and rang. Out of frustration, I just hung up. This is a business! Is it to much to ask for better phone service?

Pictures are nice.

Had to get a prescription filled.It cost $101.00.Later that evening, I discovered that exact same rx is $15.35 at Safeway and just about every other pharmacy is in the same price range.I will be changing pharmacy ASAP.can you say Rip Off!!

Iv never had an issue with walgreens in grants pass. Now i DO have an issue with the customers. The staff will be polite and helpful while the customers will yell at them and cuss at them. If i could i would give 10 stars. Will recommend every person i know to go there.

I’ve had better experiences at the local DVM offices. Wayyyy to many prescriptions going there. Always a long wait. There is a bout 30 minutes every time I go there to wait in line. Drive-through. Going in the store. It doesn’t matter. On top of that, I’ve had to go back and wait in line 3 or four times for the same prescription. One of the time they couldn’t even find it and I had to return to wait in line again and the prescription was in a plastic container with about 100 other prescription and it took 15 minutes.

This was the best service I ever had at a Walgreens. Megan was stocking and I could not find the 3 items I needed. She asked me if I needed help so happily. She then took me 2 my 3 items. She then told me options and was proud of her products. She was amazing. A true good American worker. Checkout was quick and easy. Even though the cashier was in training. The manager jumped in for seemless checkout when needed. It was a pleaser to shop here today!!

The person who took my prescription would not let me have it back because it was too soon to fill, despite the prescription being written by a doctor explicitly that it was okay to fill as it was an emergency visit. I later went back to the pharmacy with my mother, who threatened to call the cops if they did not return the prescription, the woman took the WRITTEN prescription that was folded out of her pocket and handed it to my mother. 1. they did not electronically scan the prescription after having it for over 8 hours, 2. a member of the pharmacy had it in her personal possession. Safe to say there was likely something sketchy going on. I regret not reporting this either to Walgreens corporate or calling the police.

We were on a road trip and stopped at this Walgreens to get snacks and for a potty break at around 9:00 pm went inside and no one welcomed us. Not that big of a deal... Everyone has their days, right? Well staff was completely rude. Looked at us like we shouldnt be in the store as if they were trying to close the store. Went to the bathrooms and they were locked to we went to the front of the store to get a key or whatever. And the lady said the bathrooms were closed for the night. Uhh okay I used to work at a Walgreens and I am pretty sure you are not aloud to close the bathrooms before the store closes. Unless there is a issue... I asked the lady why and she said because the are closed really rude. So we literally put all of our stuff down and just left. It was so uncalled for the lady in the front of the store at the cash register was cursing as we were walking in. It was ridiculous... So we walk out of the store irritated and see that is is 24 hours! I just want to know what kind of store that is 24 hours closes their bathrooms at 9 pm. The staff were just standing around like there was nothing for them to do. We went back in to talk to a shift lead or manager and the lady said there was no one.

Ask to go to the back of the line through the drive through. Wait for 4 cars. Erin was totally rude. She just could of said to come back because it wasnt ready,I would of been more acceptance to that then just GO To the back of the line. Ridiculous customer service

If I could give zero stars, I would. I have been waiting for over an hour, and the drive-thru is backed-up. Not enough workers, not enough pride in their business.

No one really helps you. But its a quick and easy shopping trip. Sometimes the lines do take a while.

I was instantly greeted by very helpful EMPLOYEES ! And they help me out tremendously

Awesome staff, great service. Went in at night and John and Samantha were extremely helpful!!

Great staff and goid prices. We especially love the photo center

Like the last customer if I could give negative stars I would..the pharmacy is so clueless and incapable of doing their job it is shocking. I was told 45 minutes for a prescription. Went back 2 hours later then was told another 45 minutes. Went back an hour and a half later was told Oh sorry it was in the wrong pile it will be another 20 minutes. So went back and they said oh we dont take your insurance..are you kidding me they couldnt tell me this 4 hours ago..At this point it is 9:30 and I have a sick kid and no medicine. Never setting foot in that store.

Pharmacy is getting better and the store staff is great they also have a great photo lab

Convenient hours. Staff range from reticent to helpful. Great selection of OTC medications but everything else spotty.

Absolute worst customer service in Grants Pass as far as pharmacies go. Dropped off a prescription for my 5 year old for post surgery pain. I was told they would have it ready in an hour and a half. 3 hours later it was still not completed. My son is crying from pain at home. Went to Bi-mart with the prescription I had retrieved from walgreens, done in 15 min.

If I was able to give negative stars I would. This was by far the most unprofessional, rude, time consuming, and horrific customer service that I have ever seen. That is pretty bad coming from someone who has lived in roughly 4 states .. The drive up pharmacy window is where this entire horrible experience took place. It was about 12 noon when I first arrived dropping off my prescriptions from the dentist . When I dropped them off the lady at the window not only was rude, but Ignored my questions about whether or not my insurance cards would give them any sort or trouble but she said half an hour and you can pick them up. So I went home had lunch and came back an hour later at this point it was about 1:15 pm I figured since she told me half an hour and I gave them double the time that my prescription would be ready.. So I pull up to the drive up window and wait, and wait some more, And wait some more ... At this time it is 1:55 and finally I am at the window.. I was told my prescription was not ready and I needed to come back in an hour... So I went back home . waited till about 3 pm and strarted my drive to the pharmacy for the second time that my presciption was to be ready for me to pick it up ... I got there and it was PERFECT, NOT ONE CAR IN LINE OTHER THAN ME.... So I am at the window trying to pick up my prescription and they ask for my insurance cards again (YES I SAID CARDS < I HAVE TWO INSURANCE PROVIDERS FOR THIS STUFF >) so I gladly hand over my cards and theyre looking at them and say there shouldnt be a problem let my go ahead and add your cards here to see what the total will come out to . MIND YOU I HAVE A 0$ COPAY ON BOTH INSURANCES. so I am waiting and waiting and they seem to have some trouble.. At this point I started to run close to my wifes appointment time so I click the call button and try to ask how much long as I have been waiting by this time 45 minutes . The pharmacist rudely puts her hand in the air rolls her eyes and says I AM BUSY YOU NEED TO JUST WAIT... hmmmm Okay that there is not great service. So now it is 4:15 when I hit the all button next, mind you I am still at the drive up window trying to find out what is taking so long as now I am running late for my wifes OBGYN appointment . The pharmacist says just leave your cards with me and we should have this fixed in thirty minutes at the most. So I leave the cards there and I come back at 830 pm At this point I am frustrated bout havng to wait so long, come back multiple times. I get to the drive up window and I am told they fixed the problem and my prescriptions are ready, But it is 47 dollars. I said no that cant be I have 0 dollar copay on all my prescriptions and my insurance covers these prescriptions 100 % so why do I need to pay. At that point the man tells me that they were unable to use both or even one so I need to pay the full amount. After asking for my prescriptions to be sent elsewhere and being denied that right I paid for my prescriptions WHEN I SHOULDNTT HAVE TO, and left. Not only did it take them almost 10 hours to fill 2 prescriptions but they were rude, and liars clearly since they lied about fixing the insurance issue but then said we couldnt get it to go through so you have to pay the full amount. ARE YOU KIDDING ME? I will never NEVER EVER go back to this place.

If the big blonde girl is there, just go somewhere else. Disgustingly rude and gives you a hard time when she isnt being supervised.

The pharmacy staff are so rude every single time Im there. Its not even the same people each time, it doesnt matter who you are talking, they are rude, and so put out to have to help customers. Ive watched them be rude to other customers as well, include some elderly who just needed help.

The lady that helped me was rude, and not only that, went out of her way to embarrass me. I wish I could give less stars!!!!

Dont buy your RX from Walgreens in Grants Pass if you dont have insurance, they will price gouge you! check price from other pharmacies first.

The clerk at the pharmacy drive through window on 6/13/2018 was rude beyond belief.

Wait is to long always

Slooooow pharmacy

Does not offer the services they advertise. Walgreens is supposed to do walk in passport photos. This location doesn’t do that. Not one customer in the store, 5+ employees in the store, and no one can take passport photo. They only do passport photos on Fridays. Beyond ridiculous. If a franchise can’t meet the fulfillment’s of its brand, the store should be closed.