I bought a serta mattress and box springs for $699.00.when he was going out of business and I cannot get my mattress replace with serta.they have been giving me the run around for 7 mos.The owner of the store said there was a 10 yr. Warrant y on the my purchase and theyre giving me the around, I am so frustrated there is a hump in the middle of the mattres one side is ok the other side sinks.i cannot sleep on it.does and one know of an alternative.Small claim will not be taking anycases till after Dec.im am so angry,and the owner did not give a dam when I confronted him with the problem.he said he was retiring in L.A.

We got displaced by the Paradise fire and needed a refrigerator asap for a rental we found. Dave was our salesperson. Bought a new refrigerator (full price mind you) and they delivered new refrigerator with huge dents along one side made from forks of a forklift. I called Dave and he was probably the least professional salesperson and this company would not make it right by delivering a new replacement at my request. He tried to say because we also bought a washer and dryer on the same order he cant utilize product warranty. What an idiot to suggest no replacement, discounting it due to damage and offer longer warranty on washer and dryer which I did not want. I wanted a new refrigerator and needed it know not wait 2 weeks as stated ..Dave cannot be trusted and unwilling to make it right. The guys delivering were nice but very sloppy and somewhat unprofessional in there installations. Beware of this shady company. I had enough grief loosing everything and know I get taken by Dave. It has crossed my mind that he probably delivered a unit that was already damaged and sitting in warehouse. Would not surprise me.

My experience with Big 1 Appliance in Grass Valley was exceptional. In the showroom, Marc was helpful and available for questions, without being overbearing. I felt comfortable taking my time to consider and compare purchasing options. After my selections were made, the paperwork part of the transaction went quickly and smoothly. As promised, two days later my appliances were delivered on time. The installation crew - Rick, Brian and Nathan - were friendly and efficient, professional and careful. Successful installation was accomplished expeditiously, and everything works perfectly. I will definitely recommend this company to others in the future.Judie Koeckritz, Nevada City

BUYERS BEWARE! They charge a cancellation fee of 5% even if you cancel same day!! Dave the owner is not customer friendly. Go to RC Willey for cheaper prices and better customer service.

I have used Big 1 for appliance repair twice in the last year or so, most recently this month. Both times I have been impressed with the caliber of the technician sent to my home and Dave (who I believe is the Service Manager) is also very courteous. In both instances I felt these repairmen behaved in a highly professional as well as friendly manner, and I also felt they each had a very customer-oriented focus in carrying out the repairs. First I had to have my washer repaired and that technician found a more budget-friendly work around solution to my problem and then I had to have my frig repaired. Both bills seemed fair to me and each time the work was accomplished in a single, efficient visit. Im also a bit of a fuss budget about my home and each were also very tidy and respectful of my residence and careful in their physical conduct while on the premises. I am VERY happy to recommend Big 1 and will call them exclusively for any future repair needs of mine.

1.0 star rating1/27/2014What a bad experience we have had after years of loyal patronage to this store and multiple purchases. Never again. We purchased a stove a couple of years ago with cast iron grates on the top. The little feet that keep the grate stable and from marring the porcelain kept either falling off or wearing out. so we contacted Big 1 so they could order new ones for us. Long story short, they first sent the wrong feet and then sent only 9 feet (there are 12) with some silicone and this cost $50. When my husband tried to follow up with them (and he is always very polite and respectful) again because we really need these feet he was told the following: We cant be bothered with this minutiae. Were not getting paid for this and we spent a lot of time. Dont bother my people anymore. And the best one of all, Go visit hospice and see people who have real problems.Really? I would say it is very unwise to insult your patrons, especially loyal ones. We are now going to tell everyone we know NOT to patronize Big 1 and fill them in on this story. We are also going to contact the Better Business Bureau, the Chamber of Commerce and all the other contacts we have in the many organizations we belong to. This includes five Rotary clubs, multiple realtors and their companies, Business & Professional Women of Nevada County, etc., etc. It is shocking that, in a small community like ours, a business feels free to give poor service and then insult their patrons, assuming there will be no repercussions. You can be sure this community will know all about it.

They sell faulty junk appliances and do not back their products. They burned me on a dryer that was junk. Stopped after a year and they said they knew about the problem and the manufacturer was working on a fix. When I asked about when this fix would be allied to my dryer they told me it was only for the new dryers. I was stuck with the garbage they sold me. After 3 years and paying over the original price in repairs (to them, I admit I shouldnt have bothered with their shoddy repair service, my mistake there) I finally scraped the dryer as junk and went to a reputable company to buy a new one. I will tell everyone I know and come into contact with in my job with the public to stay away from that business. They give Grass Valley a bad reputation. They should not be in business.

Bought a fridge for parents less than a year ago it doesnt work the Dave guy is so unprofessional its ridiculous after Ive gained a jump through hoops to get a repairman to our house the man comes to my house instead of my parents house says the refrigerator is fixed it is not fixed just called again to have it fixed I want to have a new refrigerator come and he saying that he cant do that he has to jump through hoops and blah blah blah blah blah blah blah told them I needed to get off the phone and not listen to his excuses anymore this is completely ridiculous very extremely unprofessional buyer beware