I just had the most frustrating conversation with Renee, the billing specialist for Routh Signs. I initially called Renee to move forward with the design that myself and Alex (design specialist) had worked out for my company vehicle. I am a small seasonal business and from the time this process started, in May 2021, fortunately I have been extremely busy and had no time to move forward with production of my vehicle wrap. When I spoke to Renee today, whose disposition leaves a lot to be desired, I told her I was ready to move forward with the design and how do I pay the deposit to get started. She then informed me that the LIVE invoice #27366 they sent to me was not for the full amount. This was extremely bewildering to me, as I tried unsuccessfully to explain to Renee, since I paid the initial deposit they required that now I am ready to proceed with the final invoice they sent was not for the full amount. Even though the amount she told me was an additional $50 it really left a bad taste in my mouth as I have been in communication with Alex for several months and additional fees where never discussed. Not to mention the final LIVE invoice Renee sent me did not include any additional fees outside the design for my vehicle. Maybe Renee was trying to get money out of my business for her own personal reasons, which prompted me to write this lengthy review, which by the way should only be zero stars but obviously that wasnt an option. Again I am a small business and obviously ROUTH SIGNS only caters to their larger customers whom do not care if additional unrevealed charges are added to the invoice in the classic Bait-n-Switch tacticOverall and because of Renees awful and very rude disposition and attitude I came to the conclusion to take my business elsewhere because if Renee would be that nasty with me when I was trying to give them money, how would my experience have been if I actually let them complete my vehicle wrap project??? Remember, I called them to move forward with my design and ready to pay the deposit and this review is the outcome with my conversation with Renee, the so called billing specialist. I am very disappointed in the service of how I was treated by this so called professional. I am still going to get my business vehicle wrapped, as that was the plan all along, but most definitely not by ROUTH SIGNS.THANKS ROUTH SIGNS FOR NOTHING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!By the way...the call ended with Renee hanging up in my face. Let that be a lesson to any small business out there looking to get their vehicle wrapped by ROUGH SIGNS!!!!!Word of advice...GO SOMEWHERE ELSE THAT TREATS THEIR EXISTING AND POTENTIAL CUSTOMERS WITH REVERENCE AND RESPECT.
I had to put my dog down in December 2019, i wanted something to remember him always so i took a picture of him to Routh signs and had a in memory of they did a fantastic job and i have gotten a lot of people saying how great it looks. I most definitely would recommend them.
We have used them for multiple projects. When it comes to quality and professionalism, these guys are the best.
Had Routh Signs do a half wrap for a company vehicle, I didnt have a design or logo and they helped me every step of the way. Communication was great and staff was nice . I recommend them .
Picking up some signage. Good people to work with.
Great customer service and amazing,nice woman at front desk
Great consumer service. They will not start any work until you understand the work that must be done. Office and shop was very clean. I will be using them again.
Very meticulous in all the details. Routh Signs has been faithful supporters in the community.
Only place to get any of your vinyl work done
If you need decals routh signs is the place to go.
Great experience !!