Roy was the absolute best today! With the anxiety I felt when I first walked into the door not sure what I would find for a last minute gift, Roy greeted me with smiling eyes (we were both wearing masks) & he helped me find everything in needed for a last minute gift within a matter of seconds! From fixing a small error on my account to suggesting the most perfect products, I couldnt have lucked out more!

Amazing ! Service ! Debbie one of the managers is always so helpful but when I had twin babies she helped and picked out all the products I needed and checked me out in front of the store so I didn’t have to carry both car seats with me around the store and to the front ! THEN she helped meCarry one of the babies out the door to my car amazing ! Love her !

Usually it is the place you know you will get great service and good products. But not always, sometimes the store is a mess and you just feel you do not enjoy shopping here. So 4 stars is fair I think.

I ordered Dyson Corrale through this store, they sent is and the carrier (lasership) kept in a warehouse over a week and then they sent an email that box was deliveredBut no one delivered the box i have cameras outside all over the place . Be aware of online orders you may never get the package

My daughter and I had an awesome experience with Roy and Debbie. They were both knowledgeable, fun to work with and helped us find products we’re excited about. We will for sure go back to see them. Plus, we appreciate the safety precautions Sephora is taking while in midst of the virus.

The cologne section is my favorite

So judgemental! A lady commented on my acne and laughed in my face when I wanted to buy a pallete because she claimed it wasnt for beginners and I could never pull off the makeup! The lady was very condescending and I left feeling so insecure. Totally disappointing

Love the people who work there. It is nice they allow me to bring my dog inside. They are helpful and not pushy. I would just be wary for people who look like they work there but are actually sales representatives for a particular product line.

I was there on the weekend to purchase my makeup and for 15 minutes or more no one came out and offer to help. i will say once she came she gave me great advice and i am happy with my purchase.

Excellent customer service and product knowledge by just about everyone I have worked with at the store. They are very helpful I know their stuff! Especially like Debbie cupcakes and Natasha! See you soon.

Amanda did my make up last night for my Coronation and she was amazing. Thank you, Amanda! All the staff are nice and friendly. Very good location.

Always find right staff in Greenwich location. Love their rewards

Staff didn’t want to help or be asked any questions definitely My first and last time to this location

Its always a nice experience when I walk into this store. I love the products and the service.

Those girls are amazing always friendly!

The nicest consultants will go back

Fave for make up shopping.

Was there today to get Fenty Beauty products and Debbie was amazing.

Standard Sephora. The gal that helped us didnt stop talking for around 10 minutes. They need to give their customers a bit of breathing room.

Great store and good location. Love shopping here

To the person who is in charge of North American retail at Sephora -- youve got work to do. This VIB Rouge patron is not so hot for you right now. The Greenwich Sephora experience slides downhill with each passing year. My recent visit confirmed this. Service was not good. It was poor. Going to Sephora used to be fun -- what happened?After walking around the store trying to color-match by myself, I had to queue at the POS to request assistance. This was not a busy time of day. There were plenty of SAs hanging out near the Beauty Studio -- none of them with clients -- and most were playing with shadow palettes. They all saw me, made eye contact, and never offered assistance --- they went out of their way to make themselves scarce. No one even acknowledged me.I can say that the woman at the register was professional; at least she paged someone to help me. Still, the fact that someone had to be dragged by their ear to help me is galling.Unfortunately, that someone who came to aid me (after much delay) was so distinctly put-upon by having to perform basic SA duties (i.e. press a remote control against my face to Color ID) and so disinterested in providing help/assistance/guidance/perspective that it undermined the entire experience. The person did not take me seriously as a client, rather, just fobbed me off when I asked about similar products from different brands. Perhaps they werent well-versed in the Sephoras brand offerings? No excuse for him. I do know that Ive had better experience at drive-thru windows.Sephora is essentially a wholesaler...but at luxury prices. The treatment I received was distinctly wholesale -- not luxe.

Love the selection..

Great store!

Lota of makeup

Excellent staff

I called in to check if somethibg was available and the woman said no with an attitude and just hung up on me

There was no one to talk to and by the time a saleswoman approached me she noted that they were about to close and did not give any help

I loved all the people who were very restful, they treated me very well, they helped me to find what I was looking for, I left the store very satisfied