Took my truck here and paid alots to get it out and the truck wasnt fixed, got down the road and the same thing I paid to get fixed happened again!!! Its to many shops getting away with changing alots of money 💰 and not fixing the problems...

They fix my truck . Happy

Great service good bunch of guys to deal with.

Great service very good customer service offer mark from parts.

Very helpful and had what i needed

Got me together vary up front with cost fix in timely manner

Not to friendly, but know there business. Educated in there occupation, but need customer service skills..

As a more recent encounter with WW Williams in Greer, SC, I must say that these guys made my first experience as a truck buyer one of the greatest experiences ever. Being a technology guy, it is very often we inherit a customer centric culture. Honestly speaking, I’ve seen a lack of this in many industries and many retail outlets, but these guys were a class A model for how service should be done. They called me at 9pm to make me aware of a filter that needed changing, retrieved authorization to do so, and performed the work as expected. Cody or Codie was transparent and informed me of every step. Guy was a great guy to talk to and I learned a lot by talking with this team along with either Chris or Mike that is there later in the evening. Clyde from Swift body shop worked with these guys to get my truck serviced and I also thank him for the awesome job he did as well throughout the process. These guys are pros at what they do!

They got me 100 % satisfied with what they have done on my 1998 Freightliner Century. The truck was running low on power and also cut off on me when pulling up on the hills.Brought the unit to the shop and they got me In right away.Found issues on timing.Diagnozed bull gear job needs to be done as long with new sensors and oil pump.The truck was done in a timely manner and is on the road!! Thank you WW Williams!Keep up the great service...Special thanks to Matt Waddell

They are a little pricey but you get what you pay for. After two other shops and a tire shop could not find the problem with my semi. I took it here and within an hour they located the issue. They made the repair and I have had no other issues. Could not be more pleased with the service the time it took for the repair and the staff. Keep up the great work

These mechanics know their stuff. The fellow found the problem in my APU immediately. A water sensor retro fit was installed along with a new alternator. Within 2 hours.

We brought our truck in there after being dissatisfied from the work we received from Excel Group. They were quick to get the truck in and get it fixed. They are reasonable priced and very thorough in their diagnostic.

These guys are super busy however they get to your truck when they tell you up front they can. Excellent service writers very friendly very knowledgeable. And hey its WW Williams... One of the best for Detroit engine repair!!

Very positive. With great results

Positive work atmosphere. Guys at the country were nice and willing to help. Parts are a bit pricy but the customer service is great

I wouldnt take my truck anywhere else. I love them.

Friendly people with decent customer service .They might know how to work on Detroit motors and transmissions but if you are having suspension problems you’re better off going somewhere else.Their technical staff played a $140 per hour guessing game. They cost me over $1500 in unnecessary part changing and labor and 5 days of down time. During that period I had to return once for same exact problem and I was charged for rework for things that I already paid for . I can play guessing game by myself and keep on changing parts until I find what’s really wrong with the truck but that’s why I didn’t do that and went to WW Williams to make sure a well trained and qualified tech will take a look at it and diagnose the problem right away!I will give them one more chance because of their good reputation up to that point and if they fail again I will look for another truck repair shop !Sorry for the bad review but I am being honest!

Found parts for my truck. Customer service was good

Preliminary - Service was great, parts were slightly cheaper, everyone was friendly.Fast forward to returning cores man oh man where do I begin. No communication between these guys every one is clueless but EVERYONE knows what’s going on too many chiefs & not enough Indians.Let’s Just say the way I was racially discriminated against won’t allow me to spend another penny of my hard earned money with this company what a joke if I could give zero stars I would.I can’t speak for the company as a whole because this is the only location that I’ve dealt with GREER, SC & Mr Brian Monroe but as a hard working black man I’ve never felt belittled to the size of an ant in my life.

Was broke down on interstate near their location. Guy in parts was very helpful. They had what I needed and even brought it to me on the side of the highway. Cant think them enough.

Very good, a little slow. But very good.

Absolutely excellent place for service and parts. I shop here quite often and they always have what I need. Robert and Miss Diane you guys are great. Thank you all.

Im here about every month with my dad because something is always going wrong with his truck. Other than paying $7,000 to get everything fixed and taking 2 weeks to do so, (Im unsure if that price is high or not) everything was great. They communicated with my dad whenever he called and they answered all his questions

This used to be a good shop. They did a great job on my in frame in 08. However, they seem to not care as much as they used to. Ive tried a couple times of the last 12 months, and had multiple workmanship issues and increased downtime due to rework. Labor cost went up and quality went down. Unfortunately Ill have to find more reliable repair facility.

Dont go here if you have a DEF issue or you will be bringing it back again and again. I brought my truck back to them 5 times. 2 at there West Columbia location, 2 at there North Charleston location,and finally at there Greer,SC location and my DEF system is currently clogged up. Its a long story but they replace my DEF meter and sensor and multiple regens and I had to keep bringing it back because the same codes keep coming back and degrading issues. There Greer location said that my air compressor was leaking oil into my DEF system,so they replace the compressor and replace hoses. A week later I noticed my DEF gauge stays on full and pulling a hill is very difficult,so its clogged up and my truck want Regen.The only reason I kept going to them because I have spent alot of money with them over $6500 in all. Iam not going back I gave them more than enough chances to fix it,and its still in the same condition. Im considering taking this matter to court,I called the Greer location and told them the issues is not solve,and no call was returned.

Excellent service and parts department

Besides being broke down here the Employees went above and beyond to make it as comfortable and informed as possible

Ive had my truck to them twice this year. Both times I was satisfied with their work and courtesy. Not the fastest shop in the country but very professional

I really appreciate the service I get here. Call Parts and they will have it waiting for you if its in stock.

Bryan and Warren are the best!!! Man the service was fast and they did a great job on my drives and fuel injection system and Im overly satisfied! Thanks guys!!!

Very good mechanics friendly staff Im so thankful for the job they did fixing my one box thanks guys for all you folks did

These guys are top notch was running a little behind and they stayed open to make sure I got parts. Thank you

Will be able to fix anything you need great shipping clerk and receiving clerk thanks for everything guys

Sometimes the parts guys try to shake me down, but they fight a losing battle. They facilitate my parts needs.

Thank You,Thank You,and Thank You for solving my problem with my truck.Blessing and Favor to all of you.I was told by the Freightliner Dealership that no shop in the upstate of South Carolina can fix my problem because they have all the resources to fix it will they lie Williams figure out my problem in 2 1/2 hrs and didnt charge me 8,000 dollars.So me and my wife are very grateful thank you. kingdom solutions llc

Friendly will help you with what you need

We had our truck having issues and took it to W.W. Williams for it to be fixed. They Charged us almost $4,000 to get the problem fixed. NOT even 2 months after getting the truck back, it was already having the same issue! Being as it was still covered under warranty, both parts and labor, we took it back there. After a few days, I called up there and the guy told me that they had to send our truck to Detroit Motors to have them look at it. They brought it back and told them to perform ATD checklist and a low temperature regen. And that it was going to cost us almost another $1,000. When asked why we were having to pay for the same problem they didnt fix in the first they gave us excuse that it wasnt covered. We went to go pick up the truck and have someone else take a look at it, and they wouldnt release the truck back to us until we paid $275 for a diagnostic test; which they also said they FOUND Nothing! Needless to say, they will never have our service!

Great and helpful staff they really treat you special

Matthew is great

Cant complain in &out

Got me in and out in 4 hrs. Would definitely recommend.

Excellent customer service

I had appt 8am they took me at 10.40am. Then they took truch in shop check my lights and so on. But am here for an alignment. Who knows hows alignment problem has relation to my lights. Then at 11am mec. Left for lunch. Now its 12.37pm and he didnot come back. Still didnot do anything at all. Hows great this service LOL. I dont know if owner know about it. Maybe he at least read this review and will know what he paying for.

Pass this place every day or two. Never.needed them though.

This place is a rude waiting for 20 minutes they walk around and see me but no one help me never come here again

Great service and professional people!

Friendly folks and great work!

Best place ever,really care about you and your truck, loads of information, of truck know how, they have a dino, solving problems like a professional diesel shop should, thanks guys

W W Williams is a great company I highly recommend

Needs real Mechanics

Do good work.

Not a big shop. Kinda slow but they do good work.

Brian is awesome!

Never any problem every one is friendly

Good service

Great staff

Excellent work.

Much more cheaper and friendly then Christoper trucks

Hey great 👌

Good Good

Dam good care