The never answer their phone at all when I call. I called to check on samples as well as other fragrances and no one ever picks up the phone. So then I have to drive there and find out the stuff that I want they don’t have when I could have easily heard this over the phone if they just would have picked it up.

I was the only customer there and it looked like a tornado had come through the place (this was also right when they opened). The sales associate was semi helpful, but did not seem to be capable of helping me with an order and using my Sephora VIB acct so that I could still get my points. This is something my local Sephora inside JCPenneys has done more than once and never had an issue. Eventually she was getting irritated with me so I cut the conversation short and asked if there was a free standing store I could just go to. Shocker, it was a much better experience at the next one I drove to.

I am VIB rouge and always in SEPHORA. This Sephora is the worst. No one greeted me. No one asked if we needed help. No one else was in the store, yet neither of the employees left from behind the counter. Considering the pride the brand takes into customer service this store is piss poor.

I would give no Star but its not a option. Bad customer service Ill spend my money elsewhere its like they didnt want to be bothered

Visited the store today and Arman was very helpful. This will be my stop for my makeup products from now on.

So my cousin and I went in to look at the fenty beauty collection and this lady was very rude. She thought we trying to steal and was treating us like we were suspicious. Do not ever shop at this location ever again. They have the worst customer service ever. She didnt even greet us upon entering but she was staring at us suspiciously. I felt very uncomfortable and could not enjoy looking at the products. I decided to go somewhere else to buy the products. Worst sephora ever.

I absolutely LOVE this Sephora and their employees. Im here once a week for work, so I didnt have all of my makeup with me. I realized my skin was so dry and made my makeup look a mess. I wasnt anywhere near my makeup bag so I came in to ask them for suggestions for my dry forehead.The girls took off my makeup, walked me through steps of how and what to use to prevent this from happening again. They were so sweet and really taught me that Im doing eveything completely wrong haha. Every employee in the store was great and so welcoming. I think Ill be buying all my makeup from this Sephora from now on.

I rather drive to metairie and not to this sephora which Im close by. The major of the employees are rude and act like I was bothering when asking a question, sounds ridiculous but is like fighting to buy something in this place, they put very little effort to help the customers. One star is the least I can give but I wouldnt give any if I could. I made my comment based on going to this sephora several times, and the same happened every time. I went to Mac inside Dillards instead.

Just called to find out about a product but I got no answergood business people?

Good customer service but do not like that when you get a gift card here that it can only be used at Sephoras inside JcPennys..you should be able to use it at any Sephora location

While On vacation from cali i had to rush into sephora to grab a few make up supplies and Jaszmine went above and beyond to help me thank you

The sales person was very helpful!

I bought a perfume when I opened it up i found it deferent fro the sample.

Love the place

Its part of the Oakwood shopping center

Great sale

Lovely

Loved it

Place