Helpful and efficient. Just wish that once I got home and set up my equipment they could start my service right away instead of having ro wait because they are working in the area.

Initial setup went smooth. Service has been fine. But customer service is less than desirable.Equipment I didnt request was sent to a wrong address. When I asked for documentation stating no equipment was received, and wouldnt be required at cancellation of service, the employees got very condescending, acting like a large corporation has never billed a customer for items never received. They said a note had been added to my account, but refused to show it to me, stating the system contained proprietary info. What good is a note if people cant see it? I had to argue with the manager just to get him to send me an email explaining what he said.

Well staffed, clean store. In and out fast. The opposite of the DMV!

Xfinity honestly sucks. Very expensive for no reason. Refuse to go down on their bill and over sell anything they can. Wouldnt you know it trying to watch the world series and they are glitching, luckily Directv has my back. Garbage company through and through!!

Good customer service, but for some reason I always get the employee that is his/her 1st day on the job.

Recently my wifi has started to lag on every device and its not the freaking router. I got a new bigger, better one and its still lagging. Spoke with several people in my area who are all experiencing the same decline. 😣

I have been experiencing nothing but MISERY the last week in particular, but over the last few months as well. Though we had changed nothing, & service was deteriorating, we decided to get more bandwidth, thinking that would possibly help. They sent a new modem, and after my husband could not get this one installed, it took over an hour to reach a ‘human being’ on the other end of the phone who then apologized and told him they had sent us someone else’s equipment! Great! (And where is ours? We are still waiting for it to arrive). I work at home & frequently meet on Zoom for teaching. My wi-fi troubles have effected my work - and yes, I AM ANGRY about this!

Our Xfinity (Groton, CT) experience was a nightmare. Xfinity couldnt port our phone number and refused to reconnect us back to our pre-existing service provider so that we could maintain landline service with the number weve had for over 30 years. We had to file a complaint with the FCC before Xfinity moved to correct the situation.

Shayna was extremely helpful. Very friendly, very professional. A pleasure to deal with. I hope the service I get at the time of installation will be as good!

Needed to exchange my cable box. Was in and out in 5 mins. Nice friendly customer service

When I initially bought internet from a Comcast rep, the guy really upsold me a package that I did not want. I came into the store to get something semi related sorted out and Shayna promptly addressed all my needs and readjusted my account to include only what I needed. Thank you for your great service!!

The line moved rapidly. The employees are knowledgeable, courteous and friendly. Extremely happy with my experience. Keep up the good work during this Pandemic. Thank you!

Does not allow you to downgrade your plan as someone else has said. Basically lied to and told i have the best price and downgrading would cost me more. How in the f does that make sense.

It was a minute to close, but the gentleman (didnt get his name) was so helpful, did not rush us out. Highly recommend visting this location.

They could not have been more helpful

Very friendly, helpful in addressing your concerns.

Dante was amazing !! Helped me get thru the transfer of accounts after the passing of my mom and even offered to help with the cell service !! If you go to the groton ct store ask for Dante you will not be disappointed!! The customer service community need more people like him !

It was during the pandemics spike! They delivered!

Wow! Best customer service experience I have had in a long time!

Returned equipment. Fast and friendly service

Just picked up new equipment to hook up myself which is not the problem. The problem is there is no way of contacting the Groton Connecticut store where I picked up the equipment to ask a question I literally have to go back to the store absolutely ridiculous. You advertise a phone number to the Groton ct. store but it connects you somewhere out of Connecticut to people who cant help you with Any questions you might have about the equipment you just picked up.

I went for information the young lady Shayna was very helpful Thanks ✌🏾

Dante was amazing ! Helped me take care of a death in the family and get services in my name ! Very helpful and very friendly!! When you go in ask for him !!!

I made the switch to Thames Valley, not necessarily because of the Groton location but Comcast in general is way too over priced for subpar internet speeds. Also with this new data cap? Get out of here.. I went with the 1GB from Thames Valley, when Im hardwired in Im getting over 1000 mpbs download speeds, my wifi was around 50-100 mbps with Comcast, now they are 350 mbps on the low end. Dont let Comcast take advantage of you and charge you ridiculously high prices for below basic. Dont waste your time and money with paying $30 extra a month for unlimited.

Everyone theres extremely nice and they have covid protocol down really well.

They werent open yet but they usually have a lot of programs that are free for families but because of covid Im not sure whats going on with your programs

Exceptional service and friendly people....

Fast service for dropping off equipment. Main Comcast line told me I could pick up Colorado equipment here before heading out, but not true. No fault of this office for misinformation.

I use a competitors service and comcast disconnected my line by accident. It then took several days for my ISP to fix comcasts shoddy work.

If I could leave zero stars I would be happy! We have been stood up TWICE now for service appointments. Completely unprofessional, total disregard for our time and so inconsiderate - disgusted with Comcast and wish we had a different option available!

Completely unacceptable to leave a 90 year woman without hook-up to her phone jack for almost a week. Can’t even talk to a human being in order to rectify this issue, just given the automated run-around and then hung up on 5 times. The only contact was through PM and took over an hour to just get an appointment time set 😡😡😡

Does not allow online downgrade of plan. Went in person to change my plan. They did not change my plan. Like dealing with a turnip.

Shayna was magical!

Switched our phones from Verizon to Xfinity mobile today. Process was smooth and seamless and the rep who handled our account was was great.

Paul was EXTREMELY helpful and understanding. We were moments away from just cancelling our cell phone plan, and he single-handedly kept a tv/internet/cellular customer. We will definitely be back in a few months for our upgrade. Thanks again, Paul. We really thought we had no option, and as a family with two hospitality workers that has been greatly affected financially by the pandemic, we are extremely grateful.

The high speed internet is super fast! I greatly enjoy the speed! However, a number of things were promised during my initial purchase, which were not satisfied. I was promised our service included up to 5 lines of unlimited talk and text (sim cards), which we could request at out discretion. I still have not received them (Over 3 months). In addition to that, I was told, via recorded line, that a complimentary Roku box would be shipped out with my modem. I do not know why the representative promised that but It never arrived either. I am unable to connect to the xfinity hots-pots with my iphone(Customer service/tech support was not able to resolve this). Which is incredibly disappointing, as the hot-spots were one of the motivating factors behind this purchase. If it were not for those things, this internet service would be a great value!Besides those things, I was charged for service prior to receiving 30 days of service. I was charged with a bill, for service, within 15 days of ordering it. Which I paid. I hoped + understood that billing would take place at least 30 days after receiving the modem.

Great customer service!!!

Quick and speedy service. Very professional.

Great Service ⭐

Rude customer service. Store was in dismay. Always tries to sell what you dont ask for. Two people in store and asked to leave.

Prices are to high and keep going up

Busy but through patience I got what I needed

Such a great experience with Damon the service technician . He went above and beyond to help us out when he wasn’t even assigned our house. Very much appreciated !!

Offered zero to no help, the associate at the door has no understanding of customer service nor possesses the ability to correctly communicate. Definitely lost my business.

Very knowledgeable, friendly customer service.

Very great service. So helpful. Love my voice control remote. On top of things. Had a issue with my modem. Didnt even have to call they sent me a letter in the mail saying it would be replaced for free. Great experience overall.

Good service

Iv had Xfinity for about 3 years now, phone internet and TV bundle is what I have, anytime I had a issue which was never often it was always solved quickly and I havent had a bad experience yet, internet is very fast!

Its a phone and yet you can not get to talk to anyone about an issue

Got new phones and they set up my new house very helpful people nice to work with

Im not entirely sure why they have you book an appointment when you wait for 30+ minutes after your appointment time!

Helpful when I was disconnecting and moving out of state. Gave me a label to ship back the telephone modem I forgot to bring with me. Very courteous and knowledgeable staff

Had to check in and then wait 15 min only to return equipment.Upon returning, I was asked when I would be returning the rest of the equipment. I explained that I only had internet, not cable and this was all I had recieved.The person assisting me appeared to make a note on my account. I received a text from xfinity a few days later informing me I owed over $900 for unreturned equipment.I also wanted to discuss my cell bill. The same person said I needed to call their 1-800#.Lastly, I inquired about tablets. I was told they didnt have any, they were allout of stock ( as was their website) That begs the question; why are you displaying and advertising tablets in the store?Better still, why even have a store? Incapable of handling the 3 of 3 routine requests/questions with the added bonus of the person assisting me had the personality like that of a roll of toliet paper. The entire visit, store and clerk..useless

Clean, neat store with different cubicles for each sevice. Associate Justin was very friendly & personable! In/out in no time.

Fine people just the product is terrible I pay for a third of my time that is commercials shopping channels religious channels if it wasnt for pbs it would be totally garbage I had to pay 94 $ for a service call because my new box didnt work not do to anything I did a box setting felt like a set up

I was trying to figure out what was up with our internet service. These bozos couldnt inform me by phone that the problem was they were affected by an outage nearly statewide. Three hours of my life that I will never get back. I was ready to upgrade service, but not any longer.

In and out in 5 minutes with exactly what I needed. Nice staff, clean store. Lots of tech fun to look at. Not the experience I remember at previous Comcast stores.

The service on Silas Deane Rd. in Ledyard, Ct. is pathetic. Every few moments the screen freezes. AS an update. The service has greatly improved. I am most appreciative. Thank you.

The store and people that work there are very helpful. It really isnt there fault that the company decides to take channels away and replace them with inferior channels.

Justin was very helpful in showing me that I could save money by bundling .But in 2 years I will probably be switching again when the price goes up

Service at this location was VERY fast, professional, and concise. I was able to come in, get internet/cable set up and everything in about 15 min. I just hate the price that Ill be paying to do business with Comcast. These companies having a monopoly on the market causes these crazy high prices...when I was in Virginia I had 3 options at my house and I spent literally half the price ($70) for the same services Ill be getting now in Connecticut.

I got a call from collections stating that I owed money on an account for a Louisiana address. Never have been to Louisiana or any states that border it. It seems obvious that someone working there used my identity to sell someone an account. After phone calls all over and a police report I was able to get this removed from my credit report so I was able to solve it, with little help through xfinity. Actually the collection company was more helpful at getting it sorted out and the police as well.

Bad, Bad, Bad . . . I tried to switch to Comcast, and the installer disconnected my finely tuned FRONTIER wireless, and replaced it with a ComCast/Xfinity connect that does not work wirelessly, or with an ethernet connection. I need them to REMOVE the Comcast connection, and RECONNECT my Frontier wireless.

Yesterday, the heavy winds knocked down a phone wire and my Comcast cable wire. I called the phone company and Comcast, who both said theyd send people over. The phone guy was there almost immediately. Fixed the wire in under 15 minutes. HOURS later the Comcast/Xfinity guy shows up...sits in his truck for a while...then drives off. I call them again, they claim they couldnt fix the wire because it might be a live wire. Funny, the phone guy touched both with his bare hands and had ZERO trouble fixing his wire. TWO MORE Comcast trucks showed up throughout the day, sat for a while, and drove off. Now were almost an entire day later - the wire is still down. In my driveway. Blocking my car in. No Comcast guys to fix it in sight. WORST. SERVICE. EVER.

I am already a very satisfied xfinity customer. I decided we should try the mobile service. I worked with Christy B and she was welcoming, polite, and very knowledgeable. Her confidence in the product and service left me with no doubt that I made the right choice. I am glad to have joined the XFM family and I would recommend anyone interested to give her a call for an appointment!!

I really like this internet when it comes to gaming and everything else I don’t lag my download speed be at 430 around there 🙃

Great service and good price for phone

The worst choice you can possibly make... Except its the only choice in Connecticut! How convenient for these hacks. Once they have your money they do not care what your service is like, especially at your business. Absolutely disgusting people with no morals whatsoever.

I went to this location on December 24th to cancel my Xfinity account. The salesperson cancelled it and I received an email confirmation. On January 2nd Xfinity decided to reopen my account WITHOUT my permission and CONTINUE to charge my credit card. I have contacted the Better Business Bureau. I would under no circumstances trust, or recommend Xfinity to anyone.

Two women helped me right away when I walked in. They knew just what I needed and were both knowledgeable and fast. I was worried from reading the other reviews but my experience at this store was an A+ and better than my experience at other Xfinity stores in Boston.

Andy is so helpful and very patient.

Nice store. Customer service is great, friendly reps.

This is absolutely the worst internet provider in the U.S. (Ive lived in 3 different times zones)If at all possible, and your city hasnt been grossly monopolized... Never use this provider.

These guys are technical allstars!! Great service every time I go!!

They are useless and their service Does Not expand to the Midwest. Cancelling

Jamie is rude. And needs to check her surroundings and act in a professional manner.

Very helpful and friendly

When you want to get internet/TV, make sure you go directly to xfinity and not to their liars side representatives. They promise you wit many things and later on you find out that you have been scammed.

Justin Smith was informative and helpful. He answered all my questions including a few I didnt even know I had.

The internet sucks when I play video games I get high ping like 200 to 1000 and I get stress out cause of It plz tell me better internet for gaming instead of garbage xfinity

Arrived on a Saturday - one person available for the whole crowd that showed up - She handled it wonderfully! Heather is someone I would want to work with me - loyal, direct, helpful -

Oh well big laid out place.

I was told my rates would not go up by the salesperson here. My rate went up 4 months later. Would not trust this company or the salespeople.

Is there a way to rate a MINUS 10???? Horrible Horrible Horrible service

Never mind the local office. I am talking about the crappy service for $220 a month. Once a month cant get On Demand says trouble try later. Really! Spoke with service what do they know......nothing. Now here we go again not working!

Phone is losing reception

2 months, tons of problems, and no help. Our internet connection is constantly down, and itll stay that way anywhere from 10 minutes to 10 hours. Customer service is a joke. We call constantly only to be told that on the east coast you just have to expect terrible connection. That was it. The full extent of their help was just to confirm that their service sucks. Theres never any trouble shooting, no one is sent to help us, nothing ever gets fixed. Xfinity isnt worth your time, money, or stress.

Should have billing disputes handeled away from retail floor. Negative vibes from having to listen to all the BMing for 10 minutes pulled a good 4 star experience to a 3.

I was in the store today and well lets just say somehow I messed up my account and they helped me fix it. It took a few hours to fix it but they never gave up they did a GREAT job and end result I was able to upgrade my XFINITY MOBILE cell phone to the new iphone 10XMAX and I LOVE it.. thank you very much to the very patient technician Essence Hodge and her amazing Store Manager Mr. Edward Ragins. I would HIGHLY recommend this store very friendly and very efficient service. Great Store.

Nice store, great staff.

First I didnt get the option to do self-installation on the website, Second I was forced to do Professional Installation performed by someone who was not professional at all, This guy didnt leave anything referencing my account... No paper work of what was installed or done not, didnt even leave the cable boxs box and instructions or a piece of paper with my account number, I had to call COMCAST to ask for my account number. This Professional went to the basement and disconnected the feeds that feed cable to the bedrooms... why would he do that??? and on top of all of that someone made me an account for the website with out me even knowing, I assume is generated by the computer system. But why make me an account to which I dont know the password for and I cant login, it even created a Lost Password question and answer that I dont know. Horrible Professional Installation!! Only good thing is the price for 12 Months. Cant wait for YouTube TV to come to CT, I will cancel the Cable service the minute it does.

Decent store with friendly and knowledgeable staff.

I was a Xfinity Comcast customer for about six years ...great service, but, be careful ...you will be overcharged if you dont pay attention to the billing. After my partner died, I had the account switched to my name ...they failed to tell me that I would be responsible for his past due $628.00 bill. (Although unsure how it even got that high, service would be suspended if the bill was over $250.00)The bill was in my name for approx a month and a half and then we had to move so had to cancel. They took the $628.00 auto debit from account....which sucked, but I said ok, at least its pOd and done. When I went to return the equipment, they proceeded to tell me I still owe another $642.00!!!!!!! It is now destroying my credit.They cannot even explain why or how it is possible to owe that much.BEWARE

I purchase the WiFi and phone service on July 17, 2019, today is Aug. 14, 2019. And I will change back, because WiFi signals very slow and weak, no signal if device over 15 feet. You will hear noises when make telephone calls.

Great. You can pay ypur bill there.

We have really slow internet and have called them about it. They do not do anything about it and unfortunately there are not a lot of reliable internet providers around. We pay sixty dollars on super slow internet! Comcast is horrible!

Overpriced services

I called comcast/xfinity and was told the place to drop off my router was this location. I ended up waiting over an hour for help and then the woman at the desk tells me that they cant accept my router and said that I needed to mail it. Please tell me why your system is messed up?

They are terrible customers svc take sooooooooooo long for a simple question dont recommended

Sat and waited only to be told that their entire computer system was down and they had no idea for how long....