Horrible service slow and nasty stay away aside of claro having Horrible service there internet is Horrible is said this island has such bad options for internet and phone service wishing they had more usa options also they give you old modems and they expect you to come in person and trade equipment instead of having normal send and return labels wow back to stone age crazy 🤪

Very messy for your turn, second time in my life going to a Claro store.. For the meantime CATASTROPHIC results.. Still without service..

Awful service, length of wait is excessive. Customer service is shameful. Not only at the locations but online, phone calls and the lack of accurate data. I plan on removing my account.

Service is really slow. No chairs to sit on have been waiting for 1hr 20 min and still a more to wait. I expect the wait will be at least 2 hrs. The cancellation process is a nightmare. There are many other better options.

Worst of them all.

Good

Fast and easy

Good service.

They dont care too much about customers service. Lack of supervision and organization, too many employees talking to each others. I spent more than 1hr. to ask a question on a matter that was already solved.

Its the worst internet service ever! I come to the store to fix my internet service issue, and I get a run around that I have to call customer service.I then call customer service, and I get this recording that they will call back but they never do.This is a horrible company, and they dont care about customer service at all! I am really upset because I needed some type of internet service. I just dont understand how can the advertise, and charge you, if the cant support the product.I wish I could send a letter to the CEO, just to tell him how horrible Claro is!

Not bad will see if the phone is fixed right

Out of all the cell phone providers in Puerto Rico, Claro has the worst customer service. Pricing isnt bad and coverage is quite good. But their service is consistently bad throughout their stores and call centers. Seems there isnt a very good customer service culture within the company.

Good customers service they always goes an extra miles

The signal is very unstable. I start in 4g then in seconds 3g, Edge and H. The best part is when my phone its 3g and lower I dont got connection. There the worst and the client service event worst. Right now I dont got signal.

Bad service, bar code dont work to pay the bill, i call the company extra long time to access communication with a Human, App is not woking i need to confirm with a land line . And the store employees are extra slow and people dont have distance .Dont try this company .

Do not use nor buy from Claro. The worst service in America and Puerto Rico. They charge me 100.00 deposit for a wifi modem that didnt work, I returned it the next day and they refused to refund my money the same day. I called the main office and asked for my refund, they claim that because of company policy that they will refund my deposit within 30 to 90 days. Dont believe them, once they owed me 80.00 and it took them 8 months to return my money after Ive called them about 30 times for my refund. I repeat, DONT DO BUSINESS WITH CLARO.

Good service

HOT IT FREE ANYWEAR.

Without a doubt the worst I have ever experienced. Horrible service; Horrible customer support; Horrible field service. Never experienced any worse, anywhere, at anytime. If you have a choice, choose someone else. If no choice consider a mobile hot spot. The reason these people have a 1.5 review rating is because everything i said is true.

Beautiful site in Morovis

Great phone equipment store

This company is stealing the good hard earnings of good people on the island. Should be investigated by government agencies.

Poor

Slooooooooooow service! 15 or more counters, but only 5 employees attending more th an 20 clients!!!

There is a decent amount of workers to assist customers but the wait is a bit long. You take a number and sit and wait ...

Bad customer service and super slow thats the worst store in Puerto Rico

If I could give it minus five stars, I would.

Its a cell phone company. You can either buy or solve issues that you are having with your phones. Service is fair.

Horrible service. Slow and frustrating

Always good

Very bad costumer service... English rude.

Without internet for five months and no sign that itll end soon

Good.

The worst service ever specially the greeter who gives the turns.... She was a bi- -t!!!!

One star is way to high of a rating for the service you receive at Claro. Horrible customer service and slow lines. Is a total nightmare.

Quick service

Very bad service

Too long lines

Cellular Company HQ

Im going to start a judicial proceeding to see if I can get some money out of these bastards...

No good

Worst.service.ever.

Best

The worst service ever. 5 hours since I was attended to by customer service. 5 hours only in a change of equipment. My last time with clear. Tomorrow I do portability to another company. Then dont say that I didnt notice it. After several days I switched to another company and took the number with me. More than 10 years as a client and they do not know how to value it.

Good attention

FFFFFF I GIVE IT FFFFF AND MORE FFFF

Walmart all good

Very kind

Excellent service

Great service

I had several differences with the company of course, because of the service, the internet, and one of the things that made me write this note was the attitude of the manager, it was not the best as if the equipment they gave them away, and they are doing a favor, something you are not buying, and as a customer you are buying! I think there is room for improvement, to give the customer a unique experience when buying the cell phone or internet that he wants.It is not that the client is always right, but there is always room to negotiate .Exellent day for everyone.The opportunity for a good experience is an art!

I did the normal row and when I couldnt take it any more and I saw an empty seat, I spoke to the girl about my condition and she allowed me to sit until my turn to line up.

I made the payment and it was comfortable to pay.

Leeeeeeeeento. They have almost no staff.

Excellent telecommunications company.

I just went to this store and they didnt want to attend to me because it was full, the store was empty. The store closes at 7 oclock with 25 minutes to go before closing time.

Very good service

Fast attention

All good but a super rude employee

Excellent service

They removed the cashiers to pay the bill

Bad service, they offer offers with deception and people sign because they have no alternative, the small print changes what is offered.

Fast and very good attention

Some of the best telephone service companies

Any executive overseeing the customer service call center * 611?A phone company that drops the call as soon as the operator answers?

Good place, they treated me very well

They solved the situation I was facing

Of course, its one!;) && ($); ”:And they charge you money after customers pay their cancellation. They are pillos and a half. They do not invest in infrastructures but they do spend on advertisements and advocate so that companies with real optical fibers cannot establish themselves. I hate Claro with an incredible passion, I cant believe they dare to charge me after paying cancellation penalties and delivering equipment. They tell you that it is not until the following month that the service is canceled.

EXCELLENT TREATMENT THE BEST CLEAR !!!

They tried to help.

Exceed service I move all over the Island and until today I have not had a coverage or internet problem. I recommend it.

QUICK SERVICE, EXPLAIN VERY WELL AND HELP YOU RESOLVE

The best place to buy cell phones. The employees are very trained on the terms of offer and equipment. (no 😒😒) Take them Jesus

He preferred them until he received a surprise on the credit of an erroneous charge that they did not correct!... I got 69 pts😳 x an error from them when they changed an internet device in Feb and in June they submitted the report that I owed them $ 100 (of the penalty for not delivering the Hawuei) ??... I complained and they reported that I paid them being false ... that they are barbarous ... I canceled but I was left as a delay thanks to their incompetence.

Great service

Good service but they bother you a lot with messages they tell you if you do not want to receive more tex send stop but to how many extensions and that is why I do not like the service to sell you they are # 1 but the customer service is pity and more than the central offices changed to RD worse still the service ...

The attention was very nice. Ask for the tequis. Young people specializing in technology.

Excellent, they solved three things that I had to do, thanks to those who attended me, they were excellent, amen.

Very well

Fast attention. Good location

Poor serviceFor improvements. You must train your employees better, and guide them. Of what is customer service.

They are very slow, I always lose hours. Many times with empty windows. The queue crowded, instead of supervisors standing by and helping, grappling with cell phones. This is not a new problem, it is years old. Little staff and unfriendly supervisors

The worst service, period !!! How good that what I came to is to cancel the phone rag of the house that they are charging me from Maria ...

Because they dont put a number that works because the one they have they never attend and it always goes off 😠

Both my cell phone andThe one of the residence is of course,I had other Companies but I did notThey filled my expectation in theirService, at the present I will continue with CLARO.Billing, first service.ASI WHAT TO INVENT.

My cell phone and cable are from ClaroGood reception

Everything is already said of course. I still dont know how they continue to function in Puerto Rico. Is anyone else weird?

I cant access my voicemail! I went to Claro and they couldnt connect me !!!

At Claro I have always received help and their employees are very cooperative. MustPut more employees (to help with your phones, when you have a problem.Both in Plaza and San Patricio, they only haveA SINGLE EMPLOYEE, Q. HELP CUSTOMERS AND STAND IN A LINE. (NOT FAIR FOR SO MANY OLDER PEOPLE), PLEASE HELP YOUR LOYAL CUSTOMERS WITH THIS LITTLE PROBLEM. THOUSAND THANKS.

Of course it is the most powerful network medan good service.

Internet service less than mediocre. The technician never appears and I have to be calling every week, and the same story, no technician. To top it all, the call could not even be understood with so much noise and intermittence and I did not call from home. that not even their own lines are useless. Please be responsible, professional and serious. Ahhh I have to pay tomorrow for the MEDIOCRE service, for that if they are good TO COLLECT.P.S. Maria is an old story.Hra ias

This company is one that uses any trick to avoid a contract cancellation. It makes me think that when they know that the call is a contract cancellation call, the calls are magically dropped. I made 6 calls and they all went down. In the last one, I managed to speak with a young woman from customer service, she told me that she was filling out the request for cancellation of the contract and that the process was being completed in another department and that I should transfer. I indicated that the call would drop and buala guess. (They are disrespectful!) The young woman told me that if the call was dropped, the cancellation process was not completed.He had already gone through a similar situation with the cancellation of the cell phone contract (with Claro). I called them to do the cancellation process over the phone and miraculously the calls were dropped. By then I finished at the Caguas office, which I will have to do again.But there is no way Im going back to this company! Sure they are ...

The worst experience. Every now and then I have to call to report lack of service and adjust the account. Some technicians are sloppy. The call center in the Dominican Republic is a joke: literal

Lousy service

Telephone company but with cable plans.WhatsApp (Chat Only)-Jaime takes you-Pandora (Just listen to music)-Facebook (Only Post States without photo and Chat)-Twitter-Endi / PR Classifieds-First hour-Index-BPPR-Caribbean Cinemas-WKAQ Radio, please be clear that you cannot watch videos,

Very slow service.

Terrible, a real waste of time.

The finest scoundrels in the world. With a triple F customer service. Calls go by like hot potatoes and they hang the phone on your face. When you tell them about the problem they act like they are doing you an SMP favor, they dont do it at all.

Continuous interruptions in the Internet service. ClaroPR does not work, It is a robbery of money. The customer pays for a service they do not provide. CLARO PR archaic technology. I do not recommend it, better to pay a little more and have the service.

Poor service