Timothy was absolutely amazing and helpful!!!! Honestly one of the best customer service representatives Ive ever had the pleasure of meeting. I cant express it enough. I was pretty lost with my options and he walked me through everything and helped me from chat all the way until we were on the phone. Phenomenal at his job! Thanks again!!!
Ray is an excellent salesperson. I wasnt sure of what I needed for the bed frame I had bought a week before. He spent time walking me through everything. He told me what mattresses were best and then spent time making sure the mattress and box spring were the right height for the bed set I bought. He spent time making sure I got the best financing I could get. He also helped me with getting my couch order sooner than originally scheduled. I have my son coming in to visit and it was so important. I feel comfortable with my purchase thanks to him. I enjoyed my shopping experience instead of feeling the usual anxiety buying online. I will be a long time customer after this.Pauline
Excellent service Mr.Ed. Made our experience very exciting and stress free. We’re very satisfied! Very nice collection to choose from and everything we picked was available to ship. We will back soon! Ask for Ed, you won’t regret it!
Ed Ed Ed… whatever I say may not express the amount of gratitude we have for this great salesman. We walked into the store, super sad for losing our home and having to rebuild from ground zero. Ed was extremely professional, his personality made us very comfortable and turned our experience at Roomstogo to be the best we had in a very long time. He definitely made our night sleep the best it ever has been. We spent way more than we expected but we were super happy with the final product. We got everything we needed with very accurate dates and we will definitely always consider Ed for any future needs we have!! Hands down, the best of the best!Thank you sir for your amazing job and thank you Roomstogo for your amazing delivery!! We love it all
I had the best experience at rooms to go in gulfport ms, My sales associate Mr. Frank was very patient with me and my daughter on our purchase.. Also he was very thoughtful doing the hold shopping across.. Mr. Frank was very knowledgeable of all the furniture and products throughout the store .. I would like to say thanks so much Mr. Frank for you service this past week.
What an incredible store! First time visiting rooms to go and I absolutely loved it! Beautiful furniture and they actually have things in stock.Inna was my sales associate and I cannot thank her enough for all of the help! Came in for a sofa and she helped me decorate the whole living room! Very happy! Thank you Inna Sokolova for everything! Definitely coming back to see her again soon!
I recently had the pleasure of working with Chelsea from rooms to Go Gulfport. I needed to fill every space of a three-bedroom home at once. Unfortunately, my wife was still overseas, so the weight of this project was put on my shoulders and, thankfully, with Chelseas help, everything was completed quickly without any stress.I told Chelsea a general idea of what we and we means my wife was looking for. Chelsea took the time to send me pictures on my phone of everything available. I even had to forward all of the options to the Wife Commander overseas in a different time zone. Chelsea patiently waited for us. She was accommodating and very patient with me. I truly appreciate her assistance. Next time I need any for my house to I will go to her directly, knowing the quality of service she will provide.
I was having difficulty placing an order and Timothy Klein went above and beyond to help me out. He was kind, helpful, and knowledgeable. I will definitely be contacting him for my future orders!!
I had the pleasure of working with Inna. She was very pleasant and informative. Was able to assist us in our decision of the mattress. Very hard decision. Many quality items. Thank you
I had an amazing experience in shopping for furniture with Daniel. He was very informative and helpful for any questions or comments. Thank you Daniel for being a blessing to me!
Frank Selby was very knowledgeable and not pushy. I cannot stand going to a furniture store and dealing with a pushy salesman. He helped me find the exact mattress that I wanted. I will definitely deal with Frank when going back to Rooms to Go!
The chiropractor is very open to explain everything and answer any questions. They are an amazing group of people. What a great addition to our community
Very friendly and professional and worked with me to get best price. Thanks so much. GREAT experience.
The service was great. They were so good with follow-up and follow-through. Delivery was super fast. The delivery guys went above and beyond to getting everything to my 4th floor condo.
I was so impressive with Ray. He made sure that I was satisfied with what I was ordering & even showed me different styles. He also had a great personality which made it easy for me to make my purchase. I have not a transaction over the phone & I was afraid I may do it wrong . He went step by step & TOGETHER we got it done. He just made my day cause I have tried with different people at Rooms to Go & was told I couldn’t do it over the phone !!! We have our whole house purchased from y’all but it was about to be the last. RAY intervened & I was able to get what I had wanted over a month ago.. All my thanks to Ray !! Thanks again Ray, have a blessed day … stay safe
I absolutely loved working with Inna. She worked with me in finding the perfect couch and chair, that fit my style and needs. Would highly recommend working with her when you shop here.
Friendly and knowledgeable staff. They helped me through the entire process, from getting the right dimensions to choosing the right style and furniture for my home and budget. Extremely happy with the quality.
I received EXCELLENT CUSTOMER CARE SERVICE FROM CARMEN AT THE GULFPORT, MS LOCATION. SHE NOT ONLY HELPED ME WITH MY PAYMENT BUT SHE WENT ABOVE AND BEYOND HER DUTIES TO COMPLETING A PURCHASE! WAY TO GO CARMEN!!!
Bought my new sectional and it is gorgeous. Its huge and has a warranty so any spots or stains they come and fix or repair immediately. Great customer service and amazing price not to mention zero interest if youre looking to finance. The delivery time was earlier than scheduled which made me so happy and the delivery guys were very professional. Im more than pleased!
Absolutely the best furniture shopping experience Ive ever had. No pressure. Dan was professional and knowledgeable. Showed me every price, mix match, everything. I got a fantastic deal and could not be happier.
We were greeting and extremely well taken care of by Ray! He is Kind, charming, funny, and very knowledgeable! Just when we thought we wouldnt find the living set we wanted, he made it happen fast and easily done! If you want a salesperson that will truely help you...ASK FOR RAY! Thank you so very much! You are incredible!
They are always happy and excited. I enjoy going there because they are so knowledgeable about their profession. I recommend this place to anyone and everyone with pain.
They were always genuinely helpful, prompt to reply to my emails/calls and professional. Prices are excellent and delivery people are friendly and efficient too
Miss Mimi and Miss Tamika were so helpful and kind helping me pick out furniture for my whole house! They were both knowledgeable and knew what my budget was and helped me pick the things I loved within that budget. They were so patient with my indecisiveness as I walked around trying to match furniture that flowed well with my color scheme. I thoroughly enjoyed working with both of them!
Mimi Cloud helped me fill my house! I’ve been putting off my furniture needs for close to a year because, in 40 yrs, I had never bought brand new furniture before. I was very nervous.Mimi took me around the store and LISTENED to my parameters; then, she helped me find a dining room table that I FELL in love with, the perfect mattresses for my son and me, and an entire living room that I love love so much, I don’t mind waiting in the shipping!!I had chosen another living room and purchased it, but when I changed my mind and took another hour of her day, she just rolled with it, and I got exactly what I wanted!!!This single mother of two Autistic rockstars can’t be happier, and I will definitely tell anyone who will listen to go to Rooms to Go, Gulfport, MS, and ask for Mimi!!!
Ray, is awesome!! Working with him online was preferable to buying from the store and easier. He showed me different choices that I loved, but I needed something sooner and he was able to meet all my requests from my wish list! Thanks Ray!!Ray called me back with the great news that my accent chairs qualify for a 20% discount!! That is amazing! He went above and beyond and offered a great service.
We are in the process of building our home. We were in town visiting extended family, and we came in to look. Chelsea greeted us immediately, and helped ease my mind by answering all the questions I had, even though I told her we were just gonna be looking that day! It’s great to see someone do their job, and offer great service even though they know they may not get a sale from it. When we decide to buy, we will make the drive to work with Chelsea!
We had a great experience with Tracey we encourage you to go see her for all your furniture needs! She is great!
Excellent service and shopping atmosphere. A quarter of their store is devoted to childrens furniture exclusively. My son was able to pick a bedroom set that he really liked, and the staff helped us pick the pieces from the bedroom set that fit our needs effortlessly. The store itself has an open and super casual atmosphere.
BUYER BEWARE. If I could give this place a negative star, I would. This is the worst company I have ever had to deal with. I bought a new bedroom set and it was delivered to me damaged. They also installed the bed wrong and broke one of the storage frames. I waited a month for the new frames to come in. Then they sent me railings instead of the frames. So now I am waiting once again for them to deliver the frames. This processes has taken over two months. I had to exchange both of the nightstands due to damage. I called the sales lady, Deanna, and she never returned my call. Worst customer service I have ever received.
A quality furniture store with a nice range of options that cover most tastes and price ranges. In particular, I was impressed with their selection of kitchen and dining room tables and chairs.
My experience was fantastic. My sales person was Timothy. He made sure I new how to read what was all included in what packages they offered on the show floor. Then asked me what I was looking for and he pointed me in the right direction left me alone.and then told me to come find him if I had a questions or found something I liked. Once finished he was super helpful of explaining how the delivery would work.
Shout out to Mr Ed. Best experience ever!!! Great knowledge. Great attitude and astonishing design taste. Would recommend highly!! Got everything we needed and delivery service was amazing and on time! Very accurate dates and great experience overall!!
I worked with Frank previously when he was with Ashley furniture. He gave me such excellent service that I followed him to Rooms To Go. I purchased a leather sofa today. Frank is personable and dedicated to helping you find just what you were looking for. Ask for Frank when you go, you wont regret it.
I had an EXCELLENT buying experience at Rooms To Go today, thanks to Ray—-the most remarkable sales associate ever! Best mattress, best frame, and great freebies!! I now know to just go ahead and shop there first and save my time! Thank you, Ray, for your knowledge, expertise, and patience while I made my choices!
We visited rooms to go few days ago in search of the new mattress. Inna helped me through the whole process and I ended up getting purple mattress that I absolutely love! Inna was very professional and polite and very knowledgeable about everything. Definitely recommend her! Cant wait to get my new mattress!
The options for sectionals are really great and get a couch that fits any space. Our sales rep was a delight. He wasn’t pushy at all and really helped us figure out exactly what we need. We’ll be back the next time we need a piece of furniture!
Ms. Mimi was exceptional, she made my visit to rooms to go one to remember. She took her time and listened to all my needs. I wish there were more Mimis in the world. She was truly a blessing. I furnished my whole home in one trip.
Dan, goes by Ray, was very helpful today! He showed us a different recliner than the one we were originally leaning towards. I’m so glad he showed us the other option. We ended up liking it so much more and that’s the one we went with.He was kind, got us in and out of there quickly like we wanted. Thanks Ray!
We came knowing exactly what we wanted for a teen boy room and the staff were helpful and made it an easy, smooth, and quickest transaction I’ve ever experienced at a furniture store. Even when what we wanted specifically was on back order, they had another option with a better deal(actually looks better than what we wanted originally). Extremely pleased with our service; 10/10 recommend!
Over priced and they charged me around 300 bucks to deliver. They deliver by way of a semi from Louisiana. I bought a bedroom set and after one year I would hear a clap everytime I got out of bed, so I would adjust my mattress and it would go away. Then one night I heard the same sound after getting out of bed, I looked under the bed and what I found was the slats holding the mattress broke, the slats are tongue and grooved glued together, they are not solid pieces of wood. I pulled the mattress to the side and then I reglued the boards back together. I will see how long or if this will work. Bargain basement furniture at best. Buy at your own risk.
Mr. Ray was SO helpful. This is my first time buying furniture, also my first time ever financing furniture and he explained the whole finance process thoroughly to me. It was almost as if I was shopping with my Dad, he wanted me to get everything I could possibly need and then some for my move to Austin, Texas at a very reasonable price! Very knowledgeable about the pieces, he even helped me pick my color for my headboard and got me my furniture delivery date closer to my desired delivery date! Thank you to Mr. Ray at Rooms To Go for making this experience memorable and exciting!
Chelsea was very helpful and professional. It was refreshing to work with someone who was knowledgeable about the product and process.
Timothy Klein was amazing to us! Helped a lot. He’s awesome!
I cannot get into details to explain how awesome and amazing Hailey was with my husband and I with Our process to find our bedroom set. She was extremely friendly and helpful and her amazing personality just made my whole day! She’s an extraordinary staff and I can’t commend how awesome her personality is!I wish I could thank her more but she’s the best.Thanks again Hailey ♥️♥️♥️♥️
My last two large purchases from Rooms 2 Go have included a kitchen set and living room furniture. I came back to RTG for two reasons; First, the selection and availability surpasses their competitor. Second, their sales team. My specific salesman, Frank, Ive followed since he worked at a competitor and sold us other furniture. His understanding of the products, their options, their availability and his personalized call me if you have issues approach is the type of work ethic I appreciate.Im looking to move out of state soon. If that happens, Im so comfortable working with Frank, Id be willing to have him help me identify items online to purchase from a local RTG.Overall, great experience.
It was a good experience, the salesman did everything that he could to make sure that I was satisfied with the purchase that I wanted.
The furniture is of great quality, pricing was very competitive and they provided excellent customer service from order to delivery.
Christina Samson had the perfect amount of patience and kindness when I shopped for new furniture this weekend. She helped me select items that I know will complete two beautiful rooms in my home. Thanks for everything. If I need anything else I’ll be sure to look you up!
Had the best day with Mimi! She really knows her furniture and down to earth! She will let you shop on your own but still close by for questions. Be sure to ask for her if you go by
On our first visit, Mr. Reginald Gardell Robinson, Sr. assisted us with a living room set. I had had a series of mini-strokes in the previous weeks and began experiencing symptoms while talking with him. He was extremely understanding and helped us to leave the store immediately so I could go to the emergency room. Later he texted and then called to check on me. After I had surgery and recovered, we called Mr. Robinson. He met with us and we purchased a loveseat from him. My wife and I are very pleased with the service he provided.
We had an excellent experience buying here. Hailey Pruitt was our sales person for our living room furniture and she was absolutely amazing. She was incredibly knowledgeable and professional. Michael Cravatt handled our daughter’s furniture and he was equally amazing. We made several changes to it throughout and he was patient and super efficient. These sales people make such a difference in the buying experience!
Walked in an was greeted upon entry. Had no idea what I wanted. Chelsea helped me find exactly what I want. Cannot wait to get moved and go back to see her! If you go, ask for her! Great Interior Eye!!
I had such a great experience with Chelsea I had to come and write a review! So attentive and really worked with my budget! I also got to leave with everything I wanted in the style I was going for! Thank you so much for all your help!
Rooms to go was awesome! Mimi was our sales associate and she was friendly and handled our transaction fast and efficiently. They had a plenty of items in stock and got us exactly what we wanted. We definitely recommend asking for Mimi!
Inna was fantastic! Shes very knowledgeable and was able to show me what furniture they have available right away. Ive been shopping around for a while now and apparently theres a shortage everywhere. I get my delivery in just few days! Thank you Inna for all of youre help!
Good Ole Danny Ray saved the day! He took the time to listen to our needs. Not only did he come up with an option more comfortable, he made our living room more appealing. I cant thank him enough for all of his help. This wonderful human being is a furniture Rockstar! He truly knows his product. Danny Ray, you deserve to be in a Rooms To Go commercial with Cindy Crawford and Sofia Vergara.
Yes it was a good review she help me out a lot and I will come back thank you what is it Tracy how you pronounce less wolf did a good job
The sales staff are friendly and ready to help you find what you are looking for. I planned on just browsing during this trip but ended up finding the chesterfield sofa.
When I went into the store I was only going with a friend to look around. As soon as we walked in we were greeted by the friendly voice of Mrs. Mimi Cloud. She stayed with us the entire time told us about the best prices and programs and you know what… I ended up leaving with a new sectional and coffee table that is money well spent. If you are looking for good hassle free service with the truth and no gimmicks please visit Mimi!
**Ask for Tim**I got a nice big chair for my bedroom but had no idea what I wanted when I went in. Tim spent a chunk of time helping me find the perfect one. He was very knowledgeable about everything. Very nice and helpful and funny. Definitely will go back for more furniture.
Just when I thought customer service was dead I met Jim at Rooms to Go in Gulfport. He helped my 90 year old mother with unbelievable kindness and respect. He was very patient and helped her get exactly what she needed. She has arthritis and is petite so he helped her find a small sofa with electric controls that perfectly fits her needs. If you need a knowledgeable, kind, all good things wrapped into one sales rep, do yourself a favor and ask for Jim!
Sales staff was informative, personable, and well educated in design. Her patience with my decision making was greatly appreciated. Love my furniture. Thanks Inna!
One of the best experiences I’ve ever had shopping for furniture. D ( I believe here name was ether Diana or Deanna) but she was amazing and a great help. Will definitely be back!!
After walking in the door, Tracey greeted us happily and was so helpful showing me everything. She took her time and showed us the furniture. After, she helped match rugs and sat down with us and explained payment plans and helped us decide how to proceed. Very helpful.
Chelsea (604A) helped me with my online purchase and I could not be any happier. She was very professional and a delight to work with!!
Thanks to Tracy that helped me through this whole process. She’s like a breath of fresh air. I know I was a bit undecided about what I want but I love how calm understanding and patient she was. If you need help ask for Tracy. You’ll thank me later!❤️
Reginald has waited on us twice now and he has gone entirely above and beyond our expectations!Reginald is certainly a great asset for Rooms to Go.
Michael in the kids department was very helpful when choosing furniture for my daughter. He was engaged and interested in what we were looking for while giving us knowledgeable advice on what would be the best choice for us. He was the type of sales person that will make me return to your store every time we need new furniture.
Amazing service from Mimi. She was so patient with me and very helpful!
Heather was amazing, patient and very helpful! She not only walked me through all the available models online but also helped me in making the payment online with no hurdles. I am very happy with service. I strongly recommend heather as your rooms to go person.
De made my shopping experience less stressful and trust me I was stressed! She was such a help and her personality was amazing! When I left I was relieved! I would recommend her to anyone! Go see De she will take care of you!!!
Mrs. Mimi is outstanding, such a caring professional saleswoman. She was very kind and warming. We bought a whole house worth of furniture and she helped down to the carpets. I definitely will be back and will only ask for Mimi.
Wow! Prompt. Knowledgeable. Friendly customer service. Thanks Mimi for your time and attention to detail. The professionalism and prowess you displayed were second to none.
Please go see Frank! He has excellent customer service skills. He is patient and very kind. He answers questions honestly and made my shopping experience better.
Had great experience at Rooms to go, Haley was very helpful and took great care of our needs. Awesome professional customer service. I would definitely recommend to my family and friends. Thanks to Stephanie as well. Great bunch of ppl. Thank you all.
First time at a Rooms To Go. Was super nervous that I would be pressured into something. Never happened. Chelsea was a fantastic sales rep. She knew her stuff. Never made me feel I was a bother. Showed me several pieces of furniture to choose from. After being there awhile, I said I needed to check another store. She had no problem with that. After checking it out immediately went back asked a few more questions and said I needed to talk to my husband. Did so and called Chelsea back and placed my order. When email cane in I was having trouble navigating website. She very patiently walked me through everything until it was completed.Thank you Chelsea.
I recently was in the market for a new bedroom set, and had the best experience here. The employee that helped me was Chelsea, and she was the quintessential example of what you hope to find in customer service! She was very helpful and friendly, very knowledgeable about the sets she showed us. We couldn’t have asked for better service. Thank you Chelsea!
Chelsea Schexnailder is a true rock star, friendly, helpful, courteous, so incredibly knowledgeable of her product.If you have any furniture needs go see Chelsea at Rooms to Go, she exceeded my shopping experience and my expectations. She was courteous, friendly, and most importantly she knew so much information detailed information about the furniture that I was looking to purchase.She made my shopping experience a very pleasant one. And it was very expedient she was very thorough, she helped set up financing, delivery Date that worked for me, she knew so so much about her product and that is so important.Chelsea made an impression on me over 2 years ago when I purchased furniture from Rooms To Go,so when I was in the market again recently to purchase furniture I called into my pleasant surprise she answered the phone.
So grateful for Tracey and all of her help in finding some perfect pieces for my new home. She listened to what I was looking for and recommended the most perfect set! I am so happy I went to Rooms to Go and met Tracey. Because of her fun energy and awesome assistance, I will be back!!
The store was nice, clean, and had plenty of information available if we wanted to look around on our own. The Salesman (Tim) was very welcoming, polite, and helpful. He showed us several different options for what we were looking for, what was available & when, and set it for delivery as well as set up.
Hailey was awesome. She is a sweetheart and made our experience terrific. Couldn’t have asked for better customer service from start to finish. Thank you so much.😃😃😃
Our salesman, Frank, went above and beyond to meet our wishes while in the store today. He was very courteous and professional in helping us and answering our many questions! Kudos to Frank!!
I walked into the store a bit overwhelmed at first and then Hailey and Tamika (in Kids) were my heroes and came to my rescue. These two were phenomenal in helping me select furniture today. I was able to find everything I needed. Hailey and Tamika were completely professional and thorough and so patient with me! They made sure to explain how the protection plan works even after all of my questions. If your shopping at Rooms To Go, stop by and see Hailey or Tamika for supreme customer service.
I could not believe the amount of care that Mr. Ray has shown for my husband and my living room choices. We have been in multiple times looking at living room sets and he has been very patient and helpful with our selection; he even remembers things that we have mentioned in passing (such as hosting parties and maybe getting a buffet table). I send everyone Mr. Rays way. He is absolutely the best person I could recommend working with.
I wasn’t expecting to come into Rooms to Go in Gulfport today, but I’m so glad I did. I met Tracey who greeted me with a warm hello and offered to help in anyway she could. Tracey Wolfe was efficient and knowledgeable and helped me find a mattress so comfortable and I’m beyond grateful for her service. Stop by and see her and you will not be disappointed ❤️🌹 Thank you again Tracey!
We had an a-mazing experience. I purchased on line during the Labor Day Weekend and had an issue with the site and Hailey helped me out through the whole buying experience, not only did she saved us money, but she provided me with her cell # in case I had any additional questions, I work for one of the largest global leadership and service training organization and Hayley absolutely display one of the best customer service experience I had in a long time. She was incredibly knowledgeable, professional and friendly. Thank you Hailey!
I’ve gone into Rooms to Go on several different occasions within the past 6 months to buy furniture. My experience has been amazing every time I set foot in the door. My sales associate, Hailey was more than wonderful every time I entered the store. She always went over and beyond to help and recommend the best products. I have gone back to the store over and over again because of Hailey. Thank you Hailey for being super amazing!!!
Hailey P was AMAZING!!! Stressful enough when you are moving cross country, but Hailey was extremely friendly, professional, & took care of my purchasing needs without any added stress. She even made sure we get out furniture delivery right on time. No other representative have I encountered in the past as good as she. Thank you Rooms To Go! Cant wait to get our new furniture!
I enjoyed my Rooms to Go Experience w Heather Painter over Memorial Day weekend. She was open minded and tirelessly helped me find and decide what I wanted. Her communication and follow-up was perfect..very accommodating and helpful. Great Customer Service. I will look for her when I come back.
Ray is the BEST! He helped me with a purchase using a virtual Mastercard which no one in the store knew how to do. I will definitely reach out to Ray again for any future purchases. He definitely knows his job and does it well. I am a very happy customer.
Had a very pleasant experience in ordering furniture for a redecorating project in the Keys. I was connected to Mimi on chat who is located in Gulf Port. Very helpful, experienced and the transaction was very easy. Highly recommend!
Mimi was amazing and helped us pick out an amazing dining room set. We just closed on our new home and couldnt believe it when the manager Chris said we would have delivery in a week. Thank you to Rooms to Go, Mimi, and Chris for going the extra mile for us.
Michael in the kids department is amazing!!! Helped me and the wife pick out or kids bedrooms and had a smile the entire time! Super helpful and funny too! 100% would recommend to anybody.
Recently had the pleasure of working with Chelsea! Thank you Chelsea for giving my family the best experience with buying our new living room furniture! We will be back!
Tracy was very helpful and helped us select what we needed. She was knowledgeable, professional and friendly. We will be back!
Great place very nice. Shout out to Ray He was a big help and very nice! Service was great and some good deals!
My sales representative was Hailey. She is awesome!! She and I chatted for a while about a dining room set that I have been watching for more than a year. Finally, I get an opportunity to make the purchase. I was somewhat apprehensive and ready to walk away, but she was so kind and professional, I had to stay. She walked me through the process to apply for credit. I did it and was approved. Unfortunately, I wasn’t approved for enough. She told me to let her make a call and she would call me right back. She made the call and called me back to inform me that I was approved for more than what I needed. My dining set will be delivered to my home on July 22. I am so grateful to Hailey! She went above and beyond to make it happen. She even gave me her personal cell number so that she could assure that I was successful in completing my transaction to obtain my furniture. Her kindness shall never be obliterated! She is genuine, professional, kind, caring, and humorous. Thank you so much Hailey!!!
Timothy klein is amazing. Helped us so much