We had multiple patio doors and windows installed by this company. We noticed and contacted them April 6 about the rod the door slides on being cut several inches short. Door makes loud noises when you open and close, and looks nothing like the other two doors that were installed. It is now May 13th, and we are still waiting for someone to fix this. We were told that some people have had to wait months because of COVID. Should not take that long to get someone to rectify a bad installation.To update, someone did come by and inspect. They placed an order for a new track to replace the defective one. We were showed the order. It is now the end of August and we are still waiting for it to come in. If it is in, Window World has not contact us to install.
Our order was placed in December for hurricane shutters. We understood a delay with Covid related issues. After monthly calls, with excuses such as no one to install, and have to get shutters from Mobile we requested a refund of $4,000 down payment on June 4th. We then were told then the install would be July 6th. They arrive and find they dont have the correct hardware, after 2 people measured our windows. Again, trying to be understanding, they said they would order. Called July 16th, no updates. Called July 30th and told the hardware was ordered incorrectly and had to be painted so would be a while. Seriously? Requested refund again. Told i would have to talk to manager James. Requested call back.which was never received. So 8 months have now passed and no shutters and no call back. They did install 2 windows with removable covers. Unless you have a year or longer to wait, and can commit to many calls to try and get updates do not use this company. This has been a nightmare ! We just want a refund!
It took a long time to get done with COVID-19 but it was worth the weight. Everyone I spoke to was professional, and courteous. It was a pleasure doing business with them and I would highly recommend them.
I am very pleased with the new windows. I called and left a message, within an hour, they had called me back. By the end of the week, a salesman was at my home. He showed my options and I selected what I wanted. There was no pressure add things I didn’t want. After I signed the contract, they came and took measurements of all my windows. The nice thing is I didn’t have to be home for that. Due to COVUD, they said it would take longer to get the windows made. Once made, the installers came. They were friendly and professional. It took them good part of a full day to install the windows. Several windows were difficult to remove. Once they were done, they cleaned up their mess, washed the windows, showed me their features and how they worked, and that was that. It is nice to have windows I can actually see out of and can open. I’m very happy with Window World.
Window World replaced all my windows in my home and garage. My home is 25 years old and now it looks like it’s brand new. I am so thankful we chose them. My installers, Robert and crew, were simply amazing!!!They took such great care to protect my wood trim and cleaned my space each day.Thank you,The Parker Family
Had all the windows on the house replaced. Like the product, great installers, great service! Would highly recommend!
We are so happy with our experience with Window World from start to finish. Seriously, this is an honest and unsolicited review. They go out of their way to make their customers happy. The windows alone are just beautiful! We must have about a 90% noise reduction. Our previous windows were original to the house and single pane glass that let the outside in so our interior environment now is cool and quiet. The installer was a true professional and had no problems answering questions and the cleanup was spotless. Do not hesitate to get an estimate for your home because the window demo is really impressive! I highly recommend them.Update: we have moved. Our new home has single pane wood framed windows and will be replaced byWindow World. So far my experience has been just as friendly, professional, and helpful as a year ago.
Easy to work with from start to finish. We had 18 windows to replace and they installed all in a day and a half! only down side was it took a little bit longer than quoted to get installation appointment, but was not to far off mark. Only a couple weeks off. Was supposed to be done before Thanksgiving but at least they got them done before Christmas. Would highly recommend to my home buyer and seller clients.
These folks were very accommodating to us regarding some special circumstances. I would highly reccommend them to anyone considering window replacements. The sales process, scheduling, installation, and follow up were outstanding.I had two siblings have complete installs prior to mine and they went very well too.I highly reccommend anyone considering window installations consider Window World.
This was my second time to use Window World and I couldnt imagine working with anyone else, Everyone was very courteous and professional. The installers were extremely helpful, hardworking and polite. I would highly recommend doing business with them to anyone.
After years of trying to decide on new windows, due to all the horror stories that I had heard, of over pricing and below standard installations, we de made the decision to talk to Window World. After scheduling for the salesman to come out and give an estimate, the decision was made to go with Window World. Everyone involved was extremely friendly and professional. The installation crew was awesome and all finish work was of the highest standard. We are very pleased and thankful to this Great Company.
Service is extremely slow. I wound up using another company
Very expensive. And the guy that came to give me my estimate was 30 min late, then was out in his car on the phone, for like 15 min, until I walked outside behind his car. I missed extra time at work for that.
Very professional, right on time, new windows look amazing, the install team did an amazing job cleaning and blending outside of window to existing siding!!!
Ordered months ago to be installed by a certain date. Several weeks late. Excuse, I do not have anyone available. The door appears to have been installed incorrectly. The middle column moves every time the door opens and closes, hard to open and close and make a loud screeching sound. When called the local manager., I dont have anyone available. Bad customer service. Very nice but not responsive to your needs. We are regretting our decision to use Window World for this door.
So, I bought a house that was originally built in 1970 and set about remodeling it. We left the windows for later because we figured they could wait. Then it was time to address the Window project so we got several quotes. Asking the way, I researched quality and efficiency of windows, customer service this, etc. Ill save you the long review. The Window World quote was the lowest and the WW salesman was both the friendliest and most helpful. We exchanged texts several times along the way and he remembered key details about our conversation when I asked him to come back and speak with my wife a few weeks later. I needed her on board to spend that kind of money.The windows were made to fit my house, so a different gentleman came out to take measurements. He reviewed our order and gave us one last chance to make changes. We did. A few weeks later, we got a call that the windows were in and an installer came to install them just two business days later. The installer told me about previous jobs he had done and ensured me that he was going to leave me impressed. He was right!I couldnt be happier with the purchase. The windows look amazing, make a huge difference with temperature, and drown out road noise. Oh, and we got a thank you card in the mail, with a personal phone call to ensure we were satisfied with the result. We couldnt be happier with our choice! Choose Window World. They strive to overdeliver at everything they do. You wont be disappointed.
Great chicken tenders we love this place, every time we go here the chicken is always fresh and hot. The bread is so good too
Service was acceptable and staff was nice. They done an excellent job and cleaned up very well. Explained how to use the windows properly. Overall job well done
They showed up on time and had the old windows removed and the new windows put in in no time, and they didn’t leave any trash. They were very professional and did a good job.
Love my new windows! Everyone I dealt with throuhout the process from looking to installation were polite, friendly, courteous and knowledgeable. Would definitely recommend to friends
Installers were quick, efficient, and didnt leave any mess. Love my new windows!
I found the two that came to install the windows had great knowledge on what they were doing and how to do it. The clean up after the work was excellent. It was if they were never there. I could not have asked for a better crew to install the windows.
Good quality product, and good, efficient work.
The installers arrived on time and they were extremely efficient
We are very satisfied with our new windows and would recommend Window World to anyone! The whole process was easy and efficient.
Great service! Friendly staff! Beautiful product! We are very pleased with Window World!
Very helpful staff, but a little high on price
I am very pleased with the service i received from window world The installation crew were very professional and efficientt.Joyce Hollins
Great
Installation was excellent!