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Smoke Daddy Inc
173 Ambrogio Dr STE B, Gurnee, IL 60031, United States
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Smoke Daddy Inc
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Za
Review №1

These are amazing products for anyone looking to build a custom smoker! We took an old food proofer and made some modifications, adding in all products from Smoke Daddy! The Pellet Pro Hopper is such a great product because of the flexibility you have to try different pellets, set the temperature, and go. It is worth upgrading the heating probe, so we would definitely recommend it. You will see in the photos that we also added the Big Kahuna Cold Smoke Generator for the flexibility of adding smoke for that amazing smoke ring, or to cold smoke some cheese, eggs, bacon, you name it! We love Smoke Daddy and what they have to offer. Their customer service is excellent and Dennis and his crew do it right! If you are looking for quality products with amazing results…Smoke Daddy is the place to go!

Je
Review №2

Great Service and support. I built my smokehouse back in Feb of 2020 and while it has a firebox I also installed a Pellet Pro to maintain a constant temperature over long smokes and it has worked perfectly. I have been smoking bacon, ribs, turkey, fish and vegetables as well. I emailed Dennis directly with several questions and he was very helpful. The product works great!Urban CowgillSeptember 2020

Ja
Review №3

I have been smoking BBQ for about 6 months using my pellet smoker, but I never got the smoke levels I wanted. I bought their “Heavy D” Stick Burning Heat Diffuser, which replaced my *significantly* lighter heat deflector/diffuser that came with my pellet smoker. I LOVE being able to have wood stick smoke in the first 2 hours of crucial smoking time. It works so well. My last brisket had seriously excellent flavor.Smoke Daddy is a great small business creating innovative products. They sell creative solutions that you wont find elsewhere. Also, their customer service is top notch. I spoke to Dan with my issues, and he helped me think through the possible solutions. Give them a call! They are thoughtful, engaged, and give great advice.

Gr
Review №4

Absolutely amazing customer service. Stopped in since I’m local and bought their Pro Digital Controller to upgrade my cheap Pit Boss pellet grill. I can already tell a huge difference in stability. Can not wait to throw a brisket on. Thank you Dan, your rock!

Fr
Review №5

This spit is a monster. It is absolutely amazing.Well built to even my specs .As a Structural engineer I can find faults in just about anything. NOT THIS. It cooked this lamb with perfection.

jo
Review №6

Made a reservation for 5. Told us we needed to split into two tables outside. Everyone in the party vaccinated and in the same family. Did not inform us when we made the reservation that this would be the case. I am sure the food is good, but when people make reservations they need to be informed. Walked about 500 feet to Parlor Pizza which was busy where they sat us immediately. I don’t understand the policy.

Bi
Review №7

A Awesome Family Ran Business 100% Satisfied .Thank u

Ju
Review №8

The Heavy D stick burning heat diffuser works great and is a great addition of extra smoke for my Traeger.

Pe
Review №9

I am absolutely in love with the 1190. I purchased it and had some issues at first with it. Without hesitation, on a Sunday, Dennis answered my email and helped me out. The grill is working flawlessly now and I’m so happy with the quality of their product. Their customer service experience is excellent. Their products are fantastic and this grill beats what I purchased from the big box stores in the past. I absolutely love this company.

Wa
Review №10

Built this smoker 3 years ago with Pellet Pro Hopper assembly. Dennis was great to work with, answering all my technical questions graciously, no matter how trivial. Hopper has performed flawlessly, so well that Im now building a pellet grill with a Pellet Pro.

ma
Review №11

Smoke Daddy in short is awesome.I have build backyard bbq smokers and all I can say is their pellet hopper top notch. It is easy to install and tune. It holds temp very steady and gives good smoke. The staff there is very helpful and has some of the best customer service I have ever seen.

Ni
Review №12

Great Family company, very supportive and helped me build my dream smoker.

KC
Review №13

Bought the big boy 59 inch charcoal/propane rotisserie. Used it for the first time June 22, 2019 to cook dinner for our local Ham Radio group at our Field Day site. Did a 23 lb sirloin roast AND a 8 lb boneless leg of lamb. The roaster worked like a charm..... Their customer service is first rate. I had questions prior to ordering the cooker, they went out of their way to provide me with the information I requested and even held one for me while I made my final decision..... A pleasure doing business with this company............

Er
Review №14

Best of the best! Great people, great product...what else do you need! Thanks for helping me get a great smoker!

je
Review №15

I recently bought the wifi pro rebuild kit recently not only was the kit complete with everything needed to rebuild your tired grill, the purchase was easy shipping was super fast, and the kit went in without a hitch. On initial run i was able to get my grill up to 425 at almost freezing. i am looking forward to cooking with this bad boy

Ca
Review №16

I recently inherited an old Traeger smoker from my father who recently passed. He absolutely loved that smoker and making wonderful food. Unfortunately the electronics were having issues and needed to be replaced. I received the PID pellet pro and installed it and everything worked fantastic. After a few months I had an issue with the unit blowing fuses and reached out to customer support and emailed with Dan Seppala. Without hesitation he sent me out the replacement parts I needed to get this smoker back up and running. This kind of customer service and backing of their product goes a long way in my book and it had to find nowadays. I will recommend and use their products with high honors. Thank you everyone at Smoke Daddy Inc!

Ja
Review №17

Very good experience. Excellent customer service and top notch products. I have bought several things from Smoke Daddy, 1 was the pellet pro complete upgrade kit which puts the stock Traeger equipment to shame. Then bought the big Kahuna cold smoker and that works fantastic. You can feel confident in buying their products. Thank you Smoke Daddy!

Ja
Review №18

I purchased a vertical smoker from Smoke Daddy on 7/26/19. Shipping was fast and easy. Shortly after receiving it I had a minor setup issue that required assistance. I emailed them a question on Saturday night and had a response within minutes. Dennis is fantastic! He responded quickly and followed up again on Sunday even after I told him he did not need to respond over the weekend. After a few emails and suggestions from Dennis I had it up and running fantastic. I would not hesitate to purchase again from Smoke Daddy. Their level support is something we do not see much more these days.

Ja
Review №19

I purchased the pellet pro for my restaurant and bar almost two years ago, and everyday I have used it about 6 hours a day.. I cant say enough great things about the quality and craftsmanship of this unit. i have abused and used this grill more than anyone should and have never had to do anything to it but the normal wear and tear. I would recommend this grill to my grandma if she was asking.. Thanks smoke daddy for an amazing product. Also the customer service Julie is personable and easily reachable, and they go out of their way to make sure you are taken care of.

Ro
Review №20

Purchased a pellet pro from Smoke Daddy a few years back. Today on 4th of July, I had an issue with my smoker throwing my breaker when I turned it on. Called Smoke Daddy and unfortunately they were closed because it is a Saturday and also a holiday. Their recording said press 0 for a bbq emergency so I did and much to my surprise Dennis answered the phone. I explained my issue and Dennis had a pretty good idea of what the issue was and walked me through how to fix it so I could bbq for the weekend. I rarely see the customer service like this from companies. Smoke Daddy is a top notch company and the people that run this place are second to none. The product is also great as I have had no issues with my pellet pro until recently. I highly recommend doing business with this company and I never give reviews unless it’s exceptional service. You can’t go wrong with the people at Smoke Daddy.

Ro
Review №21

Great service, and the quality of my new pellet grill is second to no other. Keep up the great work and customer service. Thanks for a piece of equipment that is a joy to use.

An
Review №22

I love my smoker, they do quality work that you dont usually find, but the customer service is another things that makes Smoke Daddy special. Long story short, I had an issue with my smoker that needed to be resolved, and it was taken care of without a lot of hurdles. It is one thing to find a good product, but when the unlikely happens, it is another to have really good support backing that product.

Sh
Review №23

This place has everything for your grilling/smoking needs. They are innovative and always creating new high quality accessories for your grill. I will continue to purchase all my future grilling toys from this company and urge everyone to give this place a look before they purchase thier next grill or smoker.

Un
Review №24

Where do I start? I recieved my Pellet Pro around 7 years ago as a housewarming gift, its lasted this whole time until now. The old controller finally but the dust(lots of use and Florida weather) I called Dennis and all I can say is WOW,the best customer service I have ever received in a company. He told me on what I need to to to get my smoker back up and working, answered all of my questions and more. I love and use my PP almost every day for food prep, and weekends for long cooks. Im glad its back up and running. Thank you Dennis and crew for the help. You have a long time customer always. J

Do
Review №25

I bought the pellet pro hopper last month. Modified my offset stick burner. Great product maintains temp. I had a clog in auger due to my own fault. Sent email asking for help. I received a response the very next morning offering suggestions and a video that walked me through my problem. Thanks for all the great service

To
Review №26

I needed some parts in a hurry (an auger motor and bushing) the service was very helpful and really quick and parts got here own time!also, I have used my pellet hopper (in a custom conversion I did) on an average of 30 hrs a weekend for the last 10-12 months... it works and cooks fantastic!

Jo
Review №27

I purchased my 59 inch spit rotisserie grill from Smoke Daddy Inc. and this product is a great piece of equipment and is built very strong, I am very happy with my spit rotisserie. Thank you Smoke Daddy Inc. for this awesome Spit Rotisserie Grill.John July 27, 2019

An
Review №28

Great products and even better customer service. I had an issue with my controller which was very possibly my own fault. Quick call to Dennis and they shipped me a replacement two days later. I will definitely refer and recommend Dennis and his team in the future. Took my entry level pellet grill to the next level and it shows with my finished grilling product every time.

Bi
Review №29

I purchased a Pellet Pro Hopper for my custom smoker application over a year ago. Recently, I had an issue with the hopper that required the replacement of a couple of components. General Manager Dan Seppala worked with me over several weeks to troubleshoot and repair my issues. Although I was no longer within the 12 month warranty window, Dan honored the warranty at no cost to me due to it being obvious my issues were not due to neglect. These folks stand by their products and provide the best customer service out there! Thanks Dan and Smoke Daddy for all the help and for providing a great product!

Sh
Review №30

Great Products! Fast shipping and the best customer service!!! I have called on Sundays and other not open times expecting to leave a message and Dennis him self has answered the phone!

Ti
Review №31

Awesome products from even more awesome people!I got a Pellet Pro PID, and it turned my entry-level pellet grill into a masterpiece of barbecue perfection. Installation was beyond easy, and I was up and running with a replaced controller in less than 15 minutes. Smoke Daddys manual says it will keep temps +/- 5 degrees, but my experience so far has been more like +/- 2 degrees. When I had a question, Dan called me back within minutes and answered my question quickly. As I said, an amazing product from AWESOME people. You can guarantee the Smoke Daddy has my loyalty AND my business from here on out.

Ja
Review №32

Smoke Daddy has wonderful products and are very helpful! I appreciate this kind of customer service.

Ma
Review №33

AMAZING PRODUCT AND AMAZING SERVICE. THANK YOU FOR CHANGING THE WAY WE SMOKE MEAT. NOW PERFECTION IS POSSIBLE. THANK YOU !

cb
Review №34

Made a Brisket for my 1st cook on my GMG Daniel Boom with post oak and oak pellets - came out GREAT! Highly recommend this for your pellet grill.

Ke
Review №35

Brought pellets and PED controller couldn’t be happier!! Owner and staff awesome and willing to take time out of their day to explain the products!! Awesome products and even better staff!!! Will buy again and recommend to anyone!

mi
Review №36

Awesome products and everyone there is willing to assist with anything. The new p.i.d. Controller made my pellet grill 1000 times better I know where I’m going for my next grill upgrade

Ke
Review №37

I have never experienced customer service like I got from these guys.Fast, effective, and responsive.Im a customer for life!

Co
Review №38

Office staff is very nice, thoughtful and generous. Definitely look forward to coming back.

Jo
Review №39

Dennis and his family are wonderful to work with, I use Smoke Daddy products for my food trucks smoker. They provide an awesome line of products that really works. Please call them before you purchase from anyone else.

ba
Review №40

I have owned the RECTEC, Yoder, blazing . There all great pits, but if you want total control of real wood smoking and Consistent temperatures then pellet pro is the was to go. The new vertical smoker is so much fun to cook on . Great customer service family owned business doesn’t get any better👀

Mi
Review №41

Awesome customer service and the smokers are absolutely amazing and worth it

Be
Review №42

The smokers are excellent, customer service outstanding.. this is the place to get all your smoker and accessory needs

Th
Review №43

Great products and friendly informative service. Quality aftermarket gril parts.

Br
Review №44

Great smoker, American made.

Th
Review №45

They have the best pellet smoker products in the business very informative and helpful i highly recommend there products you wont be disappointed

Jo
Review №46

Dennis and his team provide excellent customer service and quality product for smoking meats.

TC
Review №47

Bought a Traeger lil Tex last Christmas. Very unhappy with the controller. Saw the Smoke Daddy awesome reviews and videos with Dennis and was very interested. I called and talked to Dennis direct. He walked me through setup like he was my next door neighbor. Great people, great product!!!!

Ja
Review №48

Great smokers. And reasonable prices. Great prices on pellets.

Ke
Review №49

Some history...........I won a pellet grill in a drawing (not a Pellet Pro), very nice product. Being a stick burner (Johnson Custom Smokers for competitions) for 30+ years the pellet smoker/grill was a new experience with a slight learning curve. I needed to replace my almost dead patio smoker/grill that was over 15 years old, good timing on the drawing. Use the won pellet grill about 6 times and the temperature swings of 15-30 +/- degrees was more than I could handle. I know, its probably all between my ears but that just did not seem right. Did some research and found Smoke Daddy and their Pellet Pro PID Autotuning Algorithm Technology Controller with the 5 degree +/- temperature holds. Yep, thats a mouth full. Emailed and spoke to Dennis and Liz at Smoke Daddy probably too many times and decided to purchase the upgrade kit. They recommended to replace the fan and auger motors so their PID controller would work the best. Receive the upgrade kit in about 4 days and installed it in about one hour, not hard at all.Fired it up .....UNBELIEVABLE.!! Temperature swings of 2-5 degrees, FAST recovery when the lid was open/closed and not sure why but better smoke; thats a Dennis question. If you have an older grill/controller or just want to be more high tech (again, mine was brand new) I would highly recommend you up grade to the PID Controller/Upgrade Kit. Your life will be much easier knowing you have the best!!!Dennis and Liz are great and answered all my multitude of questions and returned emails in a few hours or less. Just do it......................

bu
Review №50

Great place to get you barbecue supplies and grills

Jo
Review №51

Awesome products and friendly service.

He
Review №52

Smoke Daddy Puts the Service Back in Customer Service! What a Pleasure to Do Business With Dennis and his Staff. Thank You, HJG

Je
Review №53

I have nothing but great things to say about Dennis and his company. I was having an issue with the controller and was getting ready for my first competition of the year and Dennis answered his cell phone while in Puerto Rico on vacation to troubleshoot me through. He again helped me last week and is sending me a replacement controller.

Do
Review №54

Great customer service and great products

Mi
Review №55

Very helpful and fast!

Ho
Review №56

Excellent, Excellent, Excellent customer service.

Information
30 Photos
56 Comments
5 Rating
  • Address:173 Ambrogio Dr STE B, Gurnee, IL 60031, United States
  • Site:http://smokedaddyinc.com/
  • Phone:+1 847-336-1329
Categories
  • Grill store
Working hours
  • Monday:8AM–4PM
  • Tuesday:8AM–4PM
  • Wednesday:8AM–4PM
  • Thursday:8AM–4PM
  • Friday:Closed
  • Saturday:Closed
  • Sunday:8AM–4PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
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