Just bought my most recent car here on 8/17/21.Let me start off by saying they did a great job on the finance part, Bill Knight couldnt hold a candle to them. However, Chris is not the person to deal with, everyone did their duties and beyond to satisfy us except Christopher Brinkley, he set up an appointment with us (Very clear on the time and date with multiple affirmations) only to leave before we arrived. He also assured us the car we were purchasing would be transferred to the Guthrie location that day or the next day, even after we bought the car sight unseen even, they couldnt set up a time to get the car from the location we bought it from, forcing us to drive 2 hours to the other location, just to pick up the car we bought. Work on your people skills. If you go here, ask for anybody but Christopher Brinkley.
Best buying experience I’ve ever had. I’ve bought 5 vehicles in the last 8 years and this blows them all away. You don’t get bombarded, you don’t have to give your name and info and fill out paperwork just to see the prices or check out vehicles. Simple how it should be. Walked in said can I see that truck and that was it. Went to a few other places and they want you to fill out all your information before you can even just check out the inventory so they can Harass you after. John Vance dodge is the place to go. In and out in 1 hour. Faster paperwork Ever. Definitely will go back
They are absolutely AMAZING here! Super friendly and helped me get into another vehicle quickly! Highly recommend going to see them! Mike and Khristi were super helpful with everything!
Everything ended up being excellent. Gabe the service manager does his job well. He will go to bats for his customers. Mr. Vance truly believes in customer service and satisfaction. I am very satisfied with Gabe and Mr. Vance. They went above and beyond . Thank you
Steele made my purchase stress free and easy. Gabe in service is the reason why I chose John Vance. Through the years his consistent, customer first approach to service has always stood out to me as a cut above.
Great place to buy a vehicle. Marcia will help you and go the extra mile to get you in a vehicle. Their service department is great also
Love Chrissy and The Guys at John Vance! Great people, great deals :) -Adrian
I decided to try John Vance service department after taking my BlackWidow Tahoe to a dealer in Stillwater twice & Chandler once. They were the only ones to actually diagnose and fix the problem. My Service Stabilitrak has been coming on & off for the past 6-9 months. The service dept was knowledgeable enough to figure out because of the lift and big tires it rubbed my rear speed sensor line and brake line almost in two. They made a bracket & rerouted the lines so hopefully this won’t happen again. My car was in at 10 and ready to be picked up around 3:00pm same day. Highly recommend. We will be taking our vehicles there from here on. Excellent service! Highly recommend!
Its like they do not want do do anything. They do not call back when you try to schedule service. Nobody has any answers or information. Do not expect to get any service at all at this place. Would not recommend even for an oil change.
After $4,800 in repairs, a little over three weeks, and as many visits to the dealership, I am finally going back to work. Lost time cost more than the repair at this point. Very dissatisfied. The van does seem to be working correctly as of this review, we will see what the future holds.
Thank you to Gabe in Jeep service for for your honesty in reviewing the need for repairs on our 2016 Cherokee Trailhawk. After being told that we needed an expensive repair by our dealer in Texas Gabe found that nothing was wrong with the car. His honesty was greatly appreciated. We would recommend Jeep service at Vance Motors to anyone in need.
I called them twice last week and told them what was wrong with my car they told me to come in so they could look at it. After an hour drive there they told me they couldnt do anything because the check engine light wasnt on. They didnt take my information down or even try to drive it. All they did was check the oil and tell me to get better gas. I went to another shop and they replaced my spark plugs and my car was good as new after that.
It was an absolute pleasure buying our vehicle at John Vance Auto Group in Guthrie! Our salesman, Jason, the sales manager, and finance person were all very pleasant and made our buying experience a very good one. We would highly recommend buying your next vehicle with this dealership.
Great group of people to work with! Khristi is awesome!
Recent purchase may have been the easiest I’ve experienced in 25 years of buying vehicles. No hassle, friendly, and responsive. No doubt I’ll be calling them on my next purchase. Thank you John Vance for restoring my faith in buying vehicles.
Very good service from David Moe.Will contact him in the future for vehicle needs
Hassle free!!! John Hamm was on the spot not pushy and extremely helpful. Great car buying experience!!
I have purchased several cars now from the John Vance Auto Group. All experiences have been great, both in purchasing and also in any shop or maintenance needed. IE: the oil changes and tire rotations, etc.When you schedule maintenance whether its at the GMC or the Ford Store they really keep you on schedule and get you out on time. Im sure Ill be buying my third vehicle from John Vance when that time comes.I have recommended friends to shop at John Vance and I recommend to you too its a good experience. NO high-pressure.
Rocco was absolutely the easiest car salesmen I have ever worked with! He was kind, funny, and really listened to what I was looking for. He was patient and reassured me multiple times that I was not obligated to anything. I will be going here for the rest of my car buying needs, and I will confidently refer my friends and family to them as well.Rick in the finance department was super helpful and extremely honest! He took his own personal car buying experiences with his family into consideration and gave me sound advice. He wanted to make sure that I would not be putting myself into a bind, and went over paperwork step by step to ensure that I understood everything from point A to point B before signing!Last but not least the manager Brian was very genuine. He followed up to make sure I was satisfied with my purchase and satisfied with their customer service!OVERALL these guys were SUPERSTARS!!!I am beyond thankful! :)
Just purchased a brand new 2021 Ford F-150 from Vance Country Ford. The entire process went fantastic from start to finish. A special thanks to our incredible salesperson, Diana Martinez. She really went above and beyond to satisfy our ever need. Make sure you ask for her if you’re in the market for a new vehicle.
Purchased new Chevy Silverado from them last summer. It was no drama experience. Taking the truck back for service has been easy also. They provided a loaner vehicle they did schedule and factory maintenance. Always friendly and on schedule.12/20 got a check engine light that stayed on except for one morning out of about 3 days. Got an appointment for Wednesday on Monday to bring diesel truck in for the problem. I arrived about 45 minutes early and they had a ride to take me back home, no wait. In the afternoon received a call vehicle was ready. And a van would come pick me up. The problem turned out to be cured by a software update. Seems to be about the calibration of the glow plugs. Any-way, covered by maintenance and I was back on the road. Van drivers were friendly, wore masks, service department wore masks and very friendly.
Service DepartmentI took my diesel in to get looked at. Check engine light was on because it was running too cold and I had recalls to get fixed. They told me it was probably low on coolant. I told them my truck has always had a light come on when its low and I havent seen any coolant on the ground or smell it from my truck. I replaced top radiator hose in July because it was leaking so I know what that looks and smells like. After the looked it over they told me that radiator hose had a cut in it and thats why it was low on coolant. I didnt believe them but they are the mechanics not me. They call me say everything is fixed and no check engine light on (I assume the reset with their computer and it didnt go off on its own) . 1 day later the check engine is light back on for the exact same reason I just spent $500 to get fixed.I replaced the thermostat myself and now my truck warms up. That is what I told the mechanic was wrong with it. The gasket has holes in it so the coolant just kept leaking by.
I drove a six hour round-trip and was not disappointed. The most smooth and enjoyable vehicle purchase experience that I have had. They took the time to search and find exactly what I needed. New interior even offered and chosen to my desire. Above and beyond my expectations were met!!! Thank you all. You are a great team.
Great group of people. Called at 9:00am about an Acura. Sales lady did a walk around on her phone to show me the car! Great condition! Went that night driving back home by 8:30. Now that’s service with a smile. 5-star rating hands down.
Had a great experience. Was nervous to venture into the big car dealerships, but our sales representative was kind, polite and awesome. I had everything already ready, so once we got there my husband test drove then we sign papers. Was quick and easy. Would highly reccomend John Vance of Guthrie. Everyone we spoke to was awesome! Especially Chris !!
Service after the sale is what it’s about for me. The service department at John Vance has always gone above and beyond to help us get our car in and out quickly and save us money where they could. It’s easy to buy a car but to keep a customer is hard and I will be buying my next car here.
Staff is very professional and courteous. Service done in a timely manner. The problem was fixed and I haven’t had any future issues.
Dustin Buddha Chamberlain is the manHe treated my 20 year old daughter with respect on the purchase of her first car from a dealership.I was in the market for a 3/4 ton truck and after the way he treated her it was a no brainer for me to give him the first shot at selling me a truck .He is da manEasy to work with . ExcI would 110% recommend him or anybody at John Vance if your in the market for a vehicle .
The price for what I was looking for was high. Salesman were nice and not pushy at all.Edit: From 4 stars to one star. I did not authorize you to check my credit 15 different times. You knew my situation and have made it worse by doing that without my permission. Im praying and hoping that this is fixable so I will have a place to rest my head at night.Edit Feb 6, after further investigation, and many phone calls, it was in fact the dealership ran my credit once, the banks did the rest. I apologize for my misunderstanding.They also got me approved for the vehicle I was looking for. Got a letter from the bank today stating that.
Initially, some statements made by the salesman was not followed through with actions. However, the promises were fulfilled and we are very satisfied with the integrity shown by John Vance Auto. We are enjoying our 2017 F-250. Thank you Jeff and Chris for your time and professionalism. . .
Amazing courtesy and attention to the details of our van purchase. Jason and Marcus took the time to show us the different adaptive devices, and patiently waited while we tried each out. Thank you so very much, gentlemen. Todd & Narcisa Crafts.
This was an amazing experience! I was able to build out my very first Jeep Gladiator, Overland. The firecracker red was a perfect color. Chris Giberson, aka Gibo, was incredibly patient with me and made our experience with John Vance wonderful. This was our first time going to John Vance; I would highly recommend them. Also, shout out to Chris Foss, aka Foss, for staying on top of our special delivery. From start to finish, you guys were top notch! Thank you!!
This is where i got my car ask for steel he helped pick the right vehicle and very good dealer family man that cares
Love these guys! I purchased my second vehicle from them a few weeks ago and just took it in for service for the first time. Even though I bought a Ford, the Dodge Service group was able to perform my maintenance work. I have to say that I have never been treated any better by any service people anywhere. I highly recommend them.
Great place to get car worked on.
This is a nice dealership with friendly staff and can always can get you in to the service dept right away. Im on my 4th vehicle from them, my two sisters and gr dau have all bought their nice and beautiful cars here. Mercury Marquise, 2 dodge Journeys, Gmc Adidas, Jag.
Good overall experience when buying my f 150 saleswomen and sales manager were very nice, at first we didn’t agree on price but we worked together to get a deal that we both could work with so I overall no complaints, would recommend to anyone looking for a vehicle.
Thoroughly enjoyed buying a truck from Chris in sales and it didn’t stop there John in financing is a great guy they treated me like family from the time I stepped on the dealership Chris didn’t walk me around the lot in the heat showing me trucks I didn’t have a interest in he sat down with me and my wife listened to what I wanted he found just that in the fiat vehicle we looked at they cut threw the bs and got down to business with me then when I got to John in financing he helped me talk with the bank and get an amazing interest rate even thought I had just bought a house a few months ago and it beat my interest rate from when I bought a truck new back in 2018 with excellent creditOverall I would highly recommend John Vance in Guthrie to anyone just go to the gmc lot and ask to deal with Chris G.in sales And John in financingI will be a repeat customerThey treat you like family if given the chance
Although I havent bought a car from them, when I inquired about a Jeep that they were selling, they went out of their way to help me and Marcia was extremely nice! Im in the car buying process and have had to deal with some very bitter car salesmen so I really appreciate how nice they were to me! I have no doubt that they would have been a great help if they had the car that I wanted! I will definitely look to them when I go to purchase my next vehicle!This is specifically for the one in Guthrie as I dont have any experience with any other locations that they may have.
Everyone at the dealership was very professional and courteous. They worked hard to make me a deal, but in the end we were just not able to make it happen and their demeanor did not change when i had to leave without the truck i wanted to drive home. I will definitely recommend this place to family and friends and will try again down the road when i am looking for another vehicle.
This was my first car buying experience and I had heard horror stories about the entire process so my hopes werent too high. Carla was very personable, kind and not pushy at all. She made this entire process so easy that I almost thought it was too good to be true. She was great to work with and I would absolutely buy from her again!
My experience with John Vance Guthrie was outstanding! Chaz Collins went out of his way to help me find the best vehicle and the purchase was very easy. If you want to be treated well with no hassle and no pressure, go to John Vance Guthrie.
After a rotten experience last week at a major dealership, Marcus and Chris were great! Walked away pleased and drove away with a smooth SUV.
I have been dealing with John Vance Dodge in Guthrie OK for a little over a year now. EVERY department from sales, body shop, and service (yes, I have needed them all) have been over the top. Sales - Not pushy, just really try to help with your needs. Body Shop - Mike, Van, and the team are the best. Work hard to make sure you are satisfied. Service - Gabe Scheer and his team bend over backwards to help. I just had an emergency that needed fixed now. DONE! Thank you all. It is really refreshing to find a place where service means something and the people you serve matter. Go see them!
The most outstanding customer service experience my wife and I have ever had buying a car. So good, in fact, that we bought 2. Chris Giberson, our salesman, was phenomenal and I will shout his name from the mountaintops. He will treat you right. The sales managers and finance managers were wonderful as well. Matter of fact, everyone that worked there was so friendly that I believe we had a full on conversation with all of the employees. We weren’t pressured into a vehicle and we were not mobbed the second we pulled onto the lot. I have bought a lot of vehicles and worked at several dealerships myself and this is a business model that everyone can get behind. Absolutely outstanding job by the entire John Vance team. Keep practicing business this way and I will never buy another vehicle anywhere else!
Marcia was amazing to work with throughout the whole process! The communication was clear, friendly, and professional. As an out-of-state customer, I couldnt have been more pleased! Everything already prepared and ready to go before arriving at the airport, including travel from the airport to the dealership. The follow-up after the purchase was fantastic as well!
If you want to be robbed come to this dealer. Back in June I bought a 2018 Ford Explorer, the manager told me that they had the best cars that they did not sell rentals or cars that has been un accidents, but guess what about 3 months ago. I ran a carfax and it appeared that it was from a car rental company and its been wrecked. I highly recommend to run a carfax before you buy a car here.
This was my first time purchasing a vehicle. Everyone involved in the process made it stress free, while also getting me the best deal possible! I appreciate Mr.Duncan & Mr.Foss for professionalism they showed during the entire process. John Vance Auto Group has definitely earned themselves a life long costumer!
Great customer service. However still waiting on parts
We began looking for a vehicle and had a LIST of things we wanted! I called and spoke with Storm Ganzer and I made a plan to be there the next day. The next day, I bought a Tahoe from Storm. He was helpful and courteous! He treated my 6-year-old son like HE was the one buying the car - which made it fun for all of us! My son loved the experience and LOVES our new car. Storm did EXACTLY what he said he would do and earned our trust and our business. I was drawn into Vance Auto Group by their Lifetime PowerTrain Guarantee on Pre-Owned Vehicles. Storm got us everything we wanted in our Tahoe and most importantly, he was honest and genuine. Thank you, Storm! We appreciate you!
Chris Giberson was incredibly helpful in buying a used car from out of state. It was the easiest car buying experience Ive had despite traveling 600+ miles!
Theyre the best
Great group of people. Diana Was more than helpful in finding what I wanted and was able to get it from a dealer in Kansas at a great price. Definitely going back here for my next purchase!
While I have not purchased a vehicle here, the experience Ive had so far with the fee folks Ive dealt with on other matters has been nothing but positive. From parts to service to support staff, Ive had a good experience each time. Id definitely consider this dealership for buying a new vehicle.
Jacked price up ELEVEN THOUSAND DOLLARS! Country ford listed an 18 Ram DRW laramie on their website on Dec 18th or 19th for $56k and some change. Drove out there on the 21st (my day off) to check it out. Sales associate and I looked around for almost 45 mins, was told the previous owner still had personal belongings in it so it couldnt be shown. Had a conversation with the manager asking why its listed FOR SALE if its not available FOR SALE. Manager acted as though there is no problem with this. To be fair the sales associate was very conciliatory and offered to bring it to me to show another day. But find out now that its ready they have jacked the price up ELEVEN THOUSAND DOLLARS MORE THAN IT WAS, now $68k! I wouldnt do business with em
Had a great experience overall. Very friendly staff that treats you like family. Made the car buying process smooth and easy. Would buy from them again.
Thank u john noble u went above and beyond for me would recommend john vance to everyone
Great job, I was in and out quickly. I let them know I had another appointment I could not be late for. Love the new service advisor, she is amazing!
I was helped by Carla Luster. Five stars! She helped me buy my first brand new car and was incredibly helpful. I love me new car and will be going back next time!
I doubt I’ll shop anywhere else ever again. Mike, Marcus & Robert were class act stand up guys. I bought a 2019 Ram 3500 up fitted with a flatbed. It was easy and I left feeling great about my purchase. So great that I referred my bosses to John Vance and they bought 2 trucks today. Already looking forward to our next purchase. Thank y’all.
Ive met some of the nicest salesman at John Vance! If you are ready to buy a vehicle and want a great selection on new or used come by and see Dennis Lynn and Buddha! They are wonderful guys and take amazing care of their customers!!
Helpful and patient salesmen!!😎👍💯
Ive purchased many automobiles and my experience with John Vance Auto Group is at the top of the list. The experience was no pressure and no surprises whatsoever. Jeff and Marsha were great to work with and I honestly left thinking I just made two new friends. I highly recommend John Vance and will be a return customer!
Just wondering, did you get a new photographer? You’re pictures on the Internet look amazing.
My purchase was a great experience. Diana Martinez was the best at helping us test drive and navigate the purchase during Covid-19. If it were not for her I would not have bought the vehicle. She was respectful and worth every bit she makes in her ability to navigate the purchase through texting and email. She is great at what she does. The whole process went smoothly.They were fast and professional. All the people I have dealt with have been friendly and helpful! Thank you John Vance Auto!
Was our best experience with a dealership, they were straight forward and we did not get the normal run around or long wait time. Will be recommending them to everyone
DODGE service was quick and ready to work. Just dropped in to see about recall notice and without an appointment the service manager got my truck right in and out while i waited.
Purchase a Ford pick up. 2020F150. Got a good price.
Friendly. Helpful. Efficient. John Noble is a true professional.
Marcia was extremely helpful. best car buying experience I have experienced so far! I will Definitely be back!
In June I drove 6 1/2 hours from Nebraska to buy a car from this dealership. It was an absolute disaster where it became a nightmare for over two months. It started of with my financing that got messed up due to an error on part of this dealrship, secondly the inconvenience caused. I had to requested temporary 30 day tags three times to keep myself in compliance as I had no correct paperwork to register my car in the state where I am now.I bought the car and any dealership would atleast give you a full gas ot tank to get you on the road, in my case it was empty and the first thing getting out of dealership was o fill up the gas to make my long trip back to Nebraska. Secondly I had to make phone calls to my appoved lender to investigate and then get the information corrcted with this dealership. By the time this dealership submitted the paperwork my offer from my lender had expired so I had to redo the application. Due to lure me into getting a better interest rate from theirlenders they ran my credit through several banks making a dent into my credit report so when I went back to my original approved lender they ended up giving me a 3% higher interest rate than originally offered.Then when I went to register my car in my state they asked me for over $1500 in taxes to which I wasnt aware that John Vance Group neither informed me or discussed taxes with me and I thought the total financed price I was giving them included taxes it. Anyway sitting at the local MVA I called this dealership to which they suggested they will send me a check for $1500 which was basically a shut up money. and yes they did send me a check for $1500 at the end but I am still stuck with a messed up credit and higher interest rate because of the errors committed by this dealership.I will never again do business with this dealership and I recommend everyone to check everything and question everything before you walk out of this office.Unhappy and unsatisfied customer
Best experience I ever had purchasing a vehicle!! Would strongly recommend!!They also offered me the most out of 4 dealerships for my trade ins!!
Outstanding customer service, Chris went above and beyond with getting us our new truck. Well worth the trip from Ft. Worth! Thanks Vance Group :)
If you’re in the market for a Cadillac or GM vehicle, go see Craig Crafton. Craig knows Cadillacs and goes above and beyond to make sure you’re happy. John Noble in service is great!
Marcia was a delight to work with! She made the process so easy and stress free! Financing was also a breeze! Also, thank goodness they didn’t let another sales person try to sell my car while we were waiting for me to pick it up! It was totally worth the 3.5 hour drive! My husband was thrilled with the birthday surprise! I would highly recommend John Vance Auto Group!!
We always look at John Vance first when buying a vehicle. Not just because they can handle all of our needs when deciding on a vehicle, but because they treat you like family! We have purchased several vehicles from John Vance and they make the process seamless. Not to mention, they have the best service department for after you purchase a vehicle. They went the extra mile when I purchased a Expedition for a surprise gift at Christmas. They even provided the bow!!! I have nothing but the best to say about John Vance Auto Group. Recommend 100%. Great job guys!
Very friendly and genuine group I worked with. From Chris in sales to the finance manager to the dealership manager, ALL where very good to work with. I highly recommend taking time to see what they can do for you.
Greg Mahle was so helpful throughout our entire experience. We highly recommend Greg and the rest of the Vance crew!
I had a great experience buying my new car. I was wanting to trade in my truck that I had purchased at Vance 5 years ago. I wasn’t sure what I wanted. Clayton really was a great help. I drove the Ford Escape and the smaller Ranger truck. He was very knowledgable about both vehicles and that helped me a great deal in making my choice. After my purchase he also went over everything about my new Escape and help me get everything set up well so that I could enjoy it right away!
5th damper door. In 4 years. Service writer will tell you anything but the truth.Its defective in design and Ford knows it.I get tires rotated and oil changed here. Always get 5 tire rotation. Two times they only rotated 4 tires. 1 time they let air out of tires so low pressure light would come on when weather turned cold.Vance is only here to take your money. Think twice before doing business here.
Always a 5 star at John Vance, they got me in and out with no worries!
Awesome experience, they paid off my older vehicle and got me into a Ram 1500 with no hesitations! Helped me get into my dream vehicle and stay in my budget range! Big thanks to Mike and Larry! Mike worked hard on getting me approved and Larry delivered the vehicle to me!
Dealing with the John Vance Auto Group was a wonderful experience! Mike Billings corresponded with me several times before I traveled to Guthrie, and when I arrived everything was prepared for me and I was ready to test drive. I love my new Jeep and plan to be a loyal John Vance customer for years to come!
I drive past another Dodge/Jeep dealership to get my service work done at John Vance Chrysler Jeep Dodge.They’re very courteous, timely, and keep you informed as you wait on your vehicle.- David Lyons 2018 Jeep Wrangler JK
The sales staff has always been respectful and helpful (especially at the last minute when I needed a replacement for a teenager’s car). The service staff always goes out of their way to help (like at 7:30 am when I had a flat tire the day before a holiday). The finance department works every bank to find you the best rate. Overall, I can’t say enough about how great everyone is at this dealership. I have now bought everyone in my household a car from here....and thankfully, I am done buying cars (for now!) but I will come back when I need my next one.
The service department at Vance GMC in Guthrie are quick and reliable. Love the friendly service and quality of work! Was able to get new tires at a great price and loved the friendly service.
I Was looking for a Scat Pack shaker for over a month. I found everything I was looking for and more at John Vance. My salesman, MICHAEL JORDAN, went above and beyond to make it the best car buying experience I have ever had! I will definitely buy from him again. It’s hard to find an honest car salesman! I dealt with probably 10 before I found him! He is a man of faith and it shows. Also the finance manager John Carpenter was so helpful and a lot of fun to boot. I could go on and on. Just don’t pass this little jewel in Guthrie when you are looking for your next car!
I highly recommend purchasing a vehicle from John Vance Ford in Guthrie. Especially if you get a chance to meet Gerry Branch! He was so nice and down to Earth.The day I purchased my vehicle I ended up having to bring both my 2 year old and 2 month old and every single employee that came across us was more than accommodating for us! They had coloring books and a puzzle for my toddler and toys for her to play with. The help and service was above and beyond!
Excellent buying experience at John Vance. Our salesman, Greg, was helpful and we never felt pressured. It was quick and easy. One of the best deal experiences we have had.
Outstanding attention to detail in helping us purchase a car for our family. Diane did great with her communication. I highly recommend this dealership to everyone searching for the right vehicle at the right price. It truly is “comfortable to buy a car here.”
The easiest car buying experience ever. Our salesman Steele was friendly and no pressure. It made buying a car so easy. Anyone needing a new car should see him.