Decora cabinets and quartz countertops came out looking great.
Great experience all around purchasing and installing my kitchen.
As one reviewer stated they do NOT try to correct their mistakes. I had a whole kitchen installed and in the end there was an issue.. I contacted the manager Rob through email and we went back and forth about it then his communication stopped. I emailed again asking if he had gotten the email and he said he did but basically had no further comment... really? no further comment on an issue with an unhappy customer... how immature to just ignore someone.. there was no sorry, no offer of a resolution... I just feel like he should have at least tried to resolve it. He went from being great to work with, to being,in my opinion a bad manager. Customer service is key people. Anyway I had recommended about 3 people to this place, they were re-doing their kitchens... and I obviously contacted them and told them to go elsewhere. The actual installer of the cabinets was great, in the end.. he did offer to fix the problem for me, but the actions of the manager were not cool.
Worst service ever. Designed my home with them (chosen by builder, not me), wanted to replace a cabinet and they sold me extra items despite knowing I didnt need it. Now wont accept return/refund/exchange, anything. Definitely wouldnt ever use them again!
They did my kitchen recently and seen multiple issues. Very disappointed with their response when i called them for the issues. They talk as if there is no issue at all and simply say that they cant do anything about it and that is how they are going to be. One lady even mentioned that she doesnt have time to talk to me and convince, thats really weird. I ended up paying for upgrades and being forced to compromise with these issues.
Got my Fabuwood cabinets there, very professionally
Horrible customer service. They do not take any ownership for defective cabinets or improper installation. Avoid at all costs.