Amazing customer service. Manager David jumped through hoops to make a very important shipment happen for us. Cant thank him and UPS enough.

Always pleasant, fast, and easy! Great job at this store.

Pick up my packages here all the time, never an issue

The most atrocious & despicable customer service Ive ever encountered at any business. The owner, Sue Lonski, does not know how to engage with customers in a productive or even respectful manner. After spending weeks trying to file a claim, no accurate information has been provided to me (or my recipient) thus far. Stay far away from this location & its lackluster employees/administrators/owners

The manager Dave is always helpful and I havent had a bad experience since I started coming here unlike at other locations. I come in to do copies and shipping and everyone is fast and efficient.

Can’t make this up. I took an Amazon return purchase to the store and the next day I receive a notification that the same item has been delivered to my house. I checked the tracking number that I received from the store and it matched the Amazon return. It’s the same item and it’s in the same box!

I had a unique situation where I needed to get a couple things taken care of at this store, though I live in Texas. I called and spoke with Ryan first who pointed me in the right direction to complete what I needed. Though they were busy when I called back, they took down my number and called me back shortly afterward to complete what I needed. I spoke with Dan who processed my payment and assured me all would be handled properly. Though the process has not yet been fully completed, Im thrilled to have had this experience with this store and would recommend them completely.

I have been regularly doing business with the owner and Mike for several years and have always been extremely happy!In fact, they always seem to go above and beyond as opposed to any other stores of this type. Id rather go out of my way for their speed, professionalism and friendliness as they always provide me with several shipping and pricing options; this allows me to make the right choice based on the package and my situation .I suggest trying this UPS store for yourself as they are super to deal with!

Very nice customer service!! Usually in and out in less than 10 min! This is my go to place for all my mailing needs! They make copies, fax, return amazon items and so much more!!!

I needed to have some documents notarized and wasnt sure where to go to get this done. Searching on-line I noticed that the UPS Stores have notaries. When I called to inquire, Sue, the woman answering the phone told me she was a notary and gave me the hours she would be working that day. When I arrived, she assisted me promptly. She has great customer service skills -was very friendly, and when I let her know I needed to make copies of my forms, she made them herself for me, and even wished me good luck as I left!

I do business here almost every day! They are the nicest, most positive and efficient group of staff ever! It’s a pleasure just to step in there!

Kind and helpful!!

Had used a mailbox from here and shipped in the past. Limited hours prior to COVID-19.

I wanted to ship a part for a gun. They tell me they can not ship anything to do with a gun so fine. The next item I wanted to ship was snowmobile shocks so the kid checks to see if thats okay and it is, seems like to me you need to get approval to ship anything. Then he tells me its $17.00 for a box highway robbery when you can buy one from Lowes or Home Depot for $2 to $3 and they mark up the insurance coverage from the $1.05 that UPS charges to $2.50 per hundred seems a little excessive.

I was treated very rudely by the woman that says she’s the new manager. I have purchased copy cards there for years and Dave let me leave it there so I could use it the next time I came in. I had just purchased a new copy card the last time I was in but today I was told they have new management and guess what... no copy card!!!! I had already made the copies so had no choice but to pay again! I also made a mistake with the copier and it shot out 18 blank pieces of paper and she made me pay for them as copies!!!! She was snotty and treated me ignorantly ! I admit I lost my cool after being treated so rudely but this is just bad customer service!! I won’t be back!!! Choose a different location if you don’t want to be treated rudely!

Great service.I went in to send a package today, the employee gave me all the pricing options to send my package. He asked if I needed insurance and everything.I was a little worried reading these other reviews but everything was great

I wouldn’t use these people to mail a birthday card. They’re unprofessional and sloppy. Somehow they managed to lose my package and give me the wrong tracking number for that package. They then said I didn’t mail it with them even though I had a receipt from them. Stick with fed ex don’t waste your time with these guys

Thank you for staying open during your posted business hours and not closing shop early. Great customer service.

Great customer service.

Store hours are not abided by got there at 6:40 they were closed the door and website say they are open to 7., Tried to and email the store that they closed early figuring that the owner may want to know they give a smart assed response! I will use FedEx from now on!

The new owner should teach their employees CUSTOMER SERVICE or at least tell them to say hi to the customers when they walk in. Apparently they dont need my business,so I took my business over to UPS on Milestrip in Blasdell were they appreciate your business.

Bring in a box to be shipped clerk says $22.00 very small box I say thats a lot of money said Ill take it to the post office he says it will be the same as here. Took my chances USPS Price to ship.....$11.99 yup same price........

Had good experience before, but I got here 5 minutes ago (6:45pm) and its closed. Posted on the door and online that its open til 7pm. Pretty pissed.

I always have a pleasant experience here, always helpful and friendly.

I go to this store all the time. There service is always quick and way cheaper and more helpful than fedex.

Mike was wonderful!!! He was very knowledgeable and helpful.