user
Theroux & Co Auto Body Repair & Collision Service
64 Rossotto Dr, Hamden, CT 06514, United States
Appearance
Theroux & Co Auto Body Repair & Collision Service

Comments
Ul
Review №1

I tried calling the shop to get an update on repairs, the guy who answered was an awful disgusting human being to talk too. You could hear it in his voice that he hates life in general and his job as well. DO NOT DO ANY BUSINESS WITH THIS SHOP. If your insurance recommends this shop, say no! They’re far more better shops to work with that are very customer service friendly! Just a bunch of meat heads working here. Save your time and money folks!!!

Sa
Review №2

I came here right before closing yesterday to show them my convertible top that wasnt closing and one of the latches was coming undone. I was already grateful because everywhere else in the area I called including the Audi dealership were telling me that they wouldn’t look at it or that it would be at leasf $700 to fix even though essentially it was just two screws that had to be tightened. I brought it back today to get fixed and when I was going to pay, Doug said he was happy to do it and not to worry about it. it was so nice of them to take the time to fix this for me and not even charge me when everywhere else either didnt have the time for me or wanted to rob me. Doug was great and i will definitely be coming here in the future as I appreciate an honest and good business. thank you!!

Ca
Review №3

Amazing experience from start to finish. I got in my first accident and had no idea where to turn. Someone on FB recommended Theroux and Im so happy that they did. Doug did everything he could (and more) to make sure that I was back on the road and feeling safe. Thank you for everything Doug and team. (First pic is before, second pic is after)

v
Review №4

Dan is a great guy to work with. He is honest and humble towards customer.

Je
Review №5

I will say this is probably one of the best body shops I have ever been to. They sent me pictures as the work that was being done to the vehicle. Keep in contacted with me all the time. I would definitely recommend this body shop to anyone.

Ka
Review №6

I’ve been going to Doug for years! I would not choose anyone else other than him and his team. He’s beyond fair and his work is nothing short of perfection. Definitely a business of quality and quantity. I live on the shoreline, and there are many places between here and hamden that would be more convenient, but Theroux auto is the only place I trust. My car always looks better than before. Doug ALWAYS gets back to me and is so responsible as well as accountable. Overall, i recommend him and his business a million times over & over. You won’t be sorry.

Ni
Review №7

This was the best experience at an auto repair shop I’ve ever had. Doug was wonderful to work with - he got back to me quickly and took the time to explain everything to me. They do amazing work - my car looked better when I picked it up here than it did when I first bought it! They truly care about the customer and have very knowledgeable, experienced staff. I highly recommend this place!

Na
Review №8

David was very helpful.. He guided me out the way to find a solution with insurance company.

To
Review №9

Theroux was great! They did everything from the perfect rental vehicle to dealing with the insurance company. Truck came back earlier then expected and looking better than when it was new! Thanks again Doug! Great job!

Je
Review №10

Wow, Doug Theroux seriously goes above and beyond for his customers. I can see why this company has been around for about a century: great customer service.

Er
Review №11

Seldom do you come across a company that goes above and beyond. Doug and his staff definitely surpassed my expectations. I greatly appreciated their professionalism and courtesy. And not only was the quality of the repair excellent but the paint job was flawless on my car which has an aftermarket color.

Al
Review №12

I went to have my car detailed and a front fender/grill replaced. The grill was replaced and the detailing was nicely finished. However, the fender touch up job was much less professional than I expected. I also had to go back several (four) times and the car was never completely ready when I went to pick it up, which was an inconvenience.

Sh
Review №13

Had a wonderful experience with this body shop - at a very reasonable price. I will be coming here for any issues that arise, and highly recommend them. You wont disappointed

Fl
Review №14

Doug Theroux will do whatever he can to make having your car fixed painlessly. He works together with the people and the insurance companies involved to restore your car to shining new. Always the best!

Fl
Review №15

A++++++I was traveling to work a few months ago and a deer (rather sizeable, see pictures) SLAMMED right into the passenger side fender, and door. My car was a complete disaster.I was referred to Theroux and Co by my brother in law who is also a mechanic- so he wouldnt refer me to anybody who did shoddy work.I immediately contacted Doug (owner) who after explaining my situation was incredibly sympathetic. I got AAA to tow my vehicle there, but not before he asked me if I would like his staff to pick up my car free of charge. I explained that I had a baby and needed my car seat and couldnt get it out of the car (tow truck driver from AAA was not any help) and once I got there near the end of the day- his staff removed it for me. From beginning to end, Doug and his staff were available, professional, and kept me up to speed every step of the way. From never having to use an auto body shop to needed this repair done quickly, they ended up fixing my entire car in about 2 1/2 weeks. I never had to deal w/ the adjuster, insurance company or any paperwork. Doug and his staff dealt with everything from the insurance company all the way down to the rental car. They were able to even have the rental car picked up that same day from the shop.I cant say more great things about Doug and his staff. They also are not a typical repair facility looking to hose you and take your money. They clearly care about what they do and it shows. When I got my Jeep back- it looked better than from when I first bought it. Not only was the body work fabulous, the interior was spotless and clean.I would highly recommend Theroux and Co for any auto body repair work that you might need. Great customer service and work from start to finish.THANKS DOUG!!!!!!!!!!!!!!!!!!!!!!!!

Ad
Review №16

Unfortunately Ive needed to use Theroux Autobody on more than one occasion. (NEVER my fault) I am also very particular about my vehicles so I wanted them fixed right and thats what I got everytime. My insurance company wanted me to go to the preferred shop and I now know why, they wanted to use non-BMW parts.... I went to see Doug and all BMW parts done to perfection. Amazing work and at no additional expense. Doug did all the arguing with the insurance adjuster.Hope I never need his services again but If I do, Ill be bringing my car back to Theroux for the best autobody work around.

Ke
Review №17

Was traveling through the area, and had a problem with a car door not closing and all. We stopped by here, and they did an excellent job, and thoroughly explained what was wrong and what to do with it long term. Truly helpful and great people overall, you wont be dissapointed.

Na
Review №18

Their entire team offers EXCELLENT service and support, and superb flexibility with unexpected auto issues. I would HIGHLY RECOMMEND to anyone needing auto body repair!!

Je
Review №19

Theoroux auto body did such an excellent and thorough job with the repair to my Nissan Sentra. They were friendly, knowledgeable, and went above and beyond my expectations. Will definitely come back for any other repairs needed!

To
Review №20

Great work!

Ma
Review №21

Amazing service

Information
18 Photos
21 Comments
4.7 Rating
  • Address:64 Rossotto Dr, Hamden, CT 06514, United States
  • Site:http://therouxautobody.com/
  • Phone:+1 203-248-6331
Categories
  • Auto body shop
  • Auto restoration service
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:7:30AM–5:30PM
  • Thursday:7:30AM–5:30PM
  • Friday:7:30AM–5:30PM
  • Saturday:7:30AM–5:30PM
  • Sunday:7:30AM–12:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
Similar organizations