Dropped off prescription here after being discharged from the hospital. Gave my insurance and everything they asked for. Went to pick up my prescription they said my insurance wouldn’t cover it. Which by this time it was 11pm, I was needing to take my meds and all other pharmacies were closed.I should have received a call as soon as they figured that out or better yet. Told me when I dropped off the prescription. Something. Anything would have been better than how this was handled.

Convenient location, 24 hours, friendly staff, clean. My fav drug store

My SEVEN y/o daughters medication was not mixed properly. When called to ask if mixing here at home was ok, I was put on hold SIX times and hung up on SIX times with not talking to a person each time. Her medication was sent there at 7:30pm and was not ready until the following day, minus her cough syrup that is still out of stock, as said before couldnt get a hold of anyone to ask for it to be picked up at another location. I had to call costumer service, then transfered to Corp. for them to contact them and do so. Totally understand why this CVS location has a 2.9 star rating.

Usually good, but very slow recently

DO NOT GO HERE!! NOT ONLY DO THEY TAKE FOREVER TO FILL YOUR PRESCRIPTION(S), BUT THEY ALSO PROFILE PATIENTS THAT TAKE CERTAIN MEDICATIONS. THIS SHOULD BE ILLEGAL AND THEY SHOULD NOT BE GETTING AWAY WITH IT. THEY LACK CUSTOMER SERVICE AND PROFESSIONALISM. THIS IS NOT A ONE TIME OCCURRENCE EITHER! IT HAPPENS EVERY TIME!!!!

Great, 24 hrs and found everything I needed!

Pharmacist rude. He stated he is overworked and only one pharmacist at that location. Tried reasoning with him, however….go somewhere else

I only gave them 1 star because it wouldnt let me give a zero. Worst pharmacy and staff ever. Super rude. Never had medicine done when they tell you it will be then instead of fixing it they tell you it will be 3 more hours and are super mean and has been cursed at by associates. Definitely will be my last time here and will be calling corporate so other people dont have to deal with this.

Was told my grandmothers prescriptions would be ready at noon. When I arrived a worker with a nametag labeled Jane H. told me that it would be about five more minutes and that they would page me on the overhead speaker when it was ready. I went to sit in a nearby chair. No announcement came, either from the speaker or from someone at the counter. I waited an hour, making eye contact with Jane H. multiple times. Finally I went back up to the counter to see what the hold up was. The prescriptions were ready and what was her excuse for making no attempt to let me know this? Where you were sitting isnt a waiting area. We will not be using this pharmacy again in the future.

This is the worst Cvs store in the country 3 times they called said prescription ready. Get there it’s not ready. Why send text telling me it’s ready.

I called the pharmacy at 820am to have my prenatal meds sent to the cvs that is closest to my home which doesnt open until 9am from brookwood cvs pharmacy. My call was answered by a Jane an she was nasty cut me off while i was explaining what i needed to do an then proceeded to tell me to call the other cvs saying they can pull my prescriptions through that way. I politely let her know i was told to call the pharmacy the meds were at an have them transferred and that i didnt see why it was such a huge deal if they can pull it up an transfer them why cant she. It wasnt a huge ordeal until Jane once again cut me off raised her voice an was very confrontational. I asked her to connect me to someone who would like to help me at this point because now im upset an ready to cuss this lady out she proceeds to tell me that there is no one an the store manager isnt in yet. This type of customer service is unacceptable an i hope cvs corporate office recieves this complaint an holds Jane responsible for her misconduct and unnecessary rudeness. I wont be sending my prescriptions to this location in the future an i will not be go and spend any of my hard earned money at this location ever again. Thanks alot Jane for ruining my morning with your ignorance!

My husband and I were going to transfer our many prescriptions here, but the girl on the phone was so snippy, we decided to drive a little further and go to Walgreens.

I GET CHARGED OVER PRICED ALL MOST EVERYTIME I GO HERE...HOW DO DRUG PRICE CHANGE SO MUCH...???

Amazing staff and always willing to help

We have been to the pharmacy 3 times in 2 days. Each time we were told that our prescriptions were in process and would be ready in 30 minutes. One is a RX for a heart condition and another was an antibiotic that was prescribed as a result of a hospital visit on Thursday. We were turned away again, 1 hour after being told it would be 30 minutes . Unfortunately, this wasnt the first time. USE ANOTHER PHARMACY. I give it a1 only because I cant give them a negative 1.

Pharmacy is so slow. Had my script for 5 hours and we’re “processing” it. Finally drove up here and asked for it... was requested to provide another 20 minutes. By the time I got back in line, there were 10 cars. Waited an additional 30 minutes in line and they still didn’t have my script ready. I made them fill it while I sat in their drive thru.

I love this store!! I love the people!!! I wont go to another CVS or any other drug store. They no me and my family by name!! You cant get better then that!! Very, very friendly!! I love this store and would recommend everyone to come here!!

Every one is always nice. I went in yesterday after not being in for a few months.Every one was like seeing family again.Very fast, nice service. There is a reason why they are always busy. Friendliest employees who are nice and helpful to everyone. Thank you CVS . Esp P.T A.Miles.

I wish I could rate it lower! The service is beyond AWFUL. The drive thru pharmacy is an ABSOLUTE joke. I wasted a half an hour in the line before speaking to a rude and unapologetic worker who could not have been any more uninterested in helping me. NEVER AGAIN!

Everyone is so helpful always and kind amd smiling, even as they are always busy busy. Dealing with customers can sometimes be a pain as I have seen from the line inside. They always handle it with kindness and unserstanding. I appreciate the staff here. Keep up the amazing work. You are appreciated.

Got a prescription from the emergency room because I have kidney stones and they won’t fill it until they get in touch with the doctor! Mind you they didn’t and haven’t reached out to the hospital. I got ahold of the emergency room and they would not talk to them. They said they would have to call them so they did but cvs didn’t answer. So i called cvs and got rudely hung up on. I will never fill any prescriptions here again.

This company does not care about their employees or their customers. They cut, cut, cut back hours and the employees get so overwhelmed theyre drowning. So if they care about their customers like they say they do then they would put some hours in that store, and every store, and get the bodies to have in there to wait on these customers!

Service was great unlike udf that had the nerves to tell me they didn’t have a restroom the restroom was amazing they have comfortable toilets and when I went poo poo I enjoyed it since I had to hold because udf doesn’t have one👎🏼

The pharmacist there (Rick? Nick?) is an absolute joke. Raises his voice to customers and staff, and is very unprofessional. I hope someone in corporate sees this review and deals with them. This one guy is getting the entire store a bad rap.

I have had a good experience with cvs until this past summer. They never have my medication in stock when I ask when they expect it I get could be Monday Tuesday or next month really people??? I come thru the drive thru and had 4 medications and asked for a bag the lady said they are bagged I said no I want a plastic CVS bag. She says we are not allowed to give them out. I said I have 4 prescriptions and look the bags are all torn from being stuffed into the thing. So I say so you mean to tell me if I have 12 medications to get I cant get a bag she said nope. Store policy and I am not breaking it for anyone.Ok so the next day I go inside to pick up meds and she waits on me again. oh I am sorry they are not ready after dropping them off you told me an hour so I come back and now told 30 minutes. They had 2 ready and they were in a cvs bag just laying on the counter and unattended and I had a controlled substance medication in there. So I walk up to the counter and noone is up there and say is this my damn medication that you just left laying around?????? Didnt you just tell me because some guys heart meds were left laying out in a bag someone stolen them... HMMMMMMMI yanked both bags out of her hands and reported it all to corporate.Then they gave me the wrong heart meds yesterday OMG REALLY BOUT TO CHANGE

Do not trust the automatic texting and refills. Prescriptions arent ready when you are alerted that they are. Also, the refills sometimes werent automatically refilled when supposed to be. The past two months I went to pick up prescriptions they have been missing one and told me to come back later. This is after I called and asked if everything was ready. Ive also had horrible customer from a gentleman there.

The staff is super nice. And despite being insanely busy at the pharmacy, the workers are always kind, quick and efficient.

Everyone was so friendly and fast at taking care of everyone

Really a great place so helpful and kind employees

Prescription prices.

Today I was in the store around 2pm, and heard some commotion buy the pharmacy, couldnt believe it when the pharmacist on duty, a man was yelling at the employees, something about verifieng a product, he literally threw a tantrum, screaming and walked out of the pharmacy, I asked the last being the pharmacy is this a joke, she said definately not, I told her what a shame and customers have to see and hear this, just very bad customer service

Had exactly the product I was there for. Great friendly staff as well!

Yet again. My Rx was not ready at the time they said it would be. Biggest bunch of screwballs working at this place.

Slow service. Often forget to check ID. Condescending.

Seriously need to hire some help in the pharmacy

They never have what your looking for. The pharmacy is always slow an never on the same page.

Employees very unfriendly... Always a wait at pharmacy.

Bad

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