Terrible customer service. If I could give 0 stars, I would. I spent a combined effort of 20 emails with one of their reps to figure out the specific bulb we needed. Ordered 16 of them for $150. Paid shipping. Got them, but they’re the wrong size. Apparently the rep that originally worked with me no longer works there, but they refuse to pay return shipping for a product they recommended. To pay the $15 return shipping would go a long way for my frustrations and time wasted. I found the correct lightbulb somewhere else. Won’t ever do business with Interlight again.

The company I work for has used this company for bulbs for a UV light system for several years and this year we ordered a replacement bulb. The first bulb came shattered. A week later we had a new bulb. It did not work although they state it’s the exact bulb for our equipment. They then send a package of bulbs that did not even go with a UV light system and were for something totally different. After a month and a half of going back and forth they sent a fourth replacement which still did not work. They will not help with return shipping to get our refund. The rep I spoke with states there are no other compatible bulbs for this system available anywhere else. She also would not allow me to speak to the main supervisor. What a goose chase and we still don’t have a working bulb. We will take our business elsewhere I recommend you do the same.

Ive been ordering bulbs from these folks for over 25 years.. without any problems. But the other day we realized that our last order from 3 months ago was not filled correctly. I called them to see about returning the incorrect shipment and was told ( by 4 different people) that they would not take the bulbs back or help us out in any way. Great client service after 25 years! Thanks !!

Item ordered 3 weeks ago. Still not here. Customer service is terrible. Won’t help us track package, won’t send another product. Trying to figure out a refund.

I am a returning and satisfied customer. My orders have been diligently fulfilled, the returns have never been an issue and the assistance from the various customer representatives has always been a first rate experience. Most recently, in my last order, Amber P. showed great patience with my lack of knowledge regarding the product I was purchasing. She offered more suggestions. This store offers a wide and extensive line of products for non-professionals and professionals. Love dealing with them!

I paid more to purchase bulbs from this store because the bulbs pictured on their website were exactly what I needed. I needed a particular shape because they are for a restoration. Other sellers had similar bulbs for much cheaper, but the shape was wrong. Instead of sending the bulbs pictured, though, Interlight sent me the same bulbs sold for much cheaper elsewhere. When I reached out to them, they told me the difference in shape was irrelevant (it was completely relevant for my purpose) and that the bulbs they sent were fine... not exactly great customer service.

Extremely pleased with the customer service of this company....tried to locate a bulb for a 40 year old Bolex movie projector that I could find no where else in the country......They were beyond engaged in trying to help me...including my sending Email pictures of the inner workings of the projector housing.....we found one that will hopefully work......very impressed with the service received....and then the ease in actually ordering.....

Horrible. I ordered lights from this company to seamlessly integrate into my existing studio setup. I bought particular bulbs and was shipped replacement bulbs that are a different colour temperature and wattage, and also cost 1/3rd of the price.I was charged the full price of the more expensive bulbs that I ordered, and when I called I was first told that I would have to send the wrong bulbs I received back before I could get the correct bulbs, and then I was told that they dont have the correct bulbs and dont know when or if they will. Yet the bulbs are still on their website and listed as in stock.This is a bait and switch scam. A quick look at yelp and the better business bureau will corroborate this account.

Do NOT pay for extra shipping for ‘expediting’. If you need a bulb from this company, expect it in 10 days to two weeks. Regardless of paying $20-$30 for quicker shipping options (for ONE bulb). Item spent 4 days in Hammond, IN. But paid for 2-4 days shipping.

I bought a Phillips tube from Interlight for my Miele Rangehood. I am based in Australia and could not find the tube anywhere. Miele were useless. I was so happy to find Interlight, and they had stock. The process was real easy, purchased online. Delivery was super fast and the tube was well packaged, it survived the trip. Great job. Thank you

This company lies about their product and its fake. I bought a light bulb that was supposed to last at least 7 years but it only lasted for a month, and since it stopped working after a month I was unable to return it because of the 30 day policy, which is unfair and ridiculous. I will never trust this company again!

Amber was an absolute pleasure to work with. She was very timely on her replies and answered my numerus questions.She is an example of an exemplary employee!Great asset to your business!

I ordered UVC bulbs from Interlight. They took a long time to arrive due to COVID (not their fault).The lights did not work for more than 1/2 hour. They sent a replacement bulb once. I asked for a refund or credit toward another type of bulb. They told me the 30 days from the original purchase had passed, despite much of that was taken up by shipping and back and forth discussing the problem. They refuse to answer emails or discuss on the phone. Reported to BBB. Trying to get refund through VISA.DO NOT TRUST THIS COMPANY - they refuse to stand behind their product. Find another source.To follow up on your reply: I noted the replacement bulb and offered to return it.The first two bulbs didnt work and your representative agreed the replacement (which remains unused) would likely have the same problem.Your company has taken advantage of the Covid pandemic and indirectly used it as an excuse to refuse to deal with the faulty garbage you sold me for hundreds of dollars. So your reply is meaningless and does not offer a valid reason for the way your company has acted. I have filed a complaint with the BBB to which you have, to my knowledge, not responded to.

Sucks Zero stars isn’t an option. Customer service is terrible and their website is not accurate. They don’t offer full refunds if you have an issue, and they expect you to pay for return shipping even if it was their fault. DO NOT use anything other than PayPal when dealing with these people. Buyer protection guaranteed. After reading other reviews, it seems I’m not the only one experiencing similar issues with this company.

They never helped me find any bulbs and when asked to speak to the manager that is the highest I just kept being told that, I am the manager. I know there has to be a higher authority and what a shame that is how they are managed. The nerve to speak to their customers in such a ill manner. Just look at their F rating on BBB...

I purchased a lightbulb for my golf cart. During this Covid period, everyone is at home. The light works fine on the golf cart. Amber at Interlight was very responsive to my questions. The process of getting the right bulb was easy and fast. I will think of Interlight when I need lightbulbs.

Great customer service; I needed an order rerouted to a new address, Amber took care of it for me, she rocks. Amber was more than willing to be helpful, she truly went above and beyond and enjoys her job!

HelloI want to thank Interlight for doing such a great job! I will be a returning customer

I have used Interlight for years for small germicidal bulbs but recently needed to replace a 6ft germicidal bulb. Unfortunately my first and second set arrived broken but I only received 5 star customer service from Amber. She worked quickly and diligently to rectify what was a shipping provider mistake. What could of been a really horrible experience was a very pleasant one, despite our difficulties. Thank you Amber for providing a great experience.StephanieQueens UniversityCanada

I just finished a transaction with Joey, a customer service rep. He was prompt, knowledgable, polite, patient, and solved my problem in record time.He deserves praise and so does your company.Give him a big raise and send him on vacation to a place with no virus.He deserves it.Don Wallace

Placed order, no shipment, no email stating back order

Would have rated it a 0 but not an option. The ultraviolet lightbulb sent to me did not work. I tried it several different ways to determine what could be the problem. The old one still worked, so I know it wasnt my system. I returned it and they only refunded payment for the bulb and not shipping as they claim the bulb is good, which it is not. It did not work.I wont buy from them again. They are selling cheap Chinese products that clearly are inferior. Save an Americans job and buy an American product that works.

Purchased a lightbulb for $39.99 on 6/15/20. The bulb didn’t last 2mos before burning out. Called the company and never received a call back. When I called again I was told the return policy was 45 days. A manager was suppose to call me back and never did. I purchased the bulb elsewhere for $10. After reading similar reviews I would not recommend buying anything from this company. Very poor way to do business!

I ordered four bulbs from this company. Eight (8) Days later, when we were expecting the bulbs to arrive, they called and stated that they only had Two (2) out of the four (4) bulbs. (That is unfortunate but I can understand there was an inventory error). I asked the Customer Service Manager, Amber, that the two they had to be sent expedited mail as we had been waiting eight days already at this point. The manager just told me that they would absolutely not expedite shipping unless I paid for it. I asked for them to reconsider for good customer service - they refused. I asked to speak to Ron the GM but he was unavailable to speak to me.

Fawn helped me place an order and her customer service was excellent. I let her know how pleased with her and she asked me to review her service. I said yes without hesitation. Kudos to Interlight.

Fawn is great manager that helped me in regards to a return. I purchased a bulb but found out my fixture no longer worked. She was really a big help. I really appreciate her.

It has been an absolute pleasure ordering from interlight.biz. The website is easy to navigate and ordering is easy and intuitive.After ordering my first items, i was kept up too date with emails on the status. There was an issue with usps delivering but when i contacted interlight i got a quick response (time difference in mind) from Amber who was very helpfull and attentive to sort the issue out. Overall i can recommend interlight as a company worth checking out. I will definately order from them again.

Tre was very helpful in helping me find a bulb for my grandpa’s projector bulb. Very cool & vintage images that I will be able to share with my kids & hopefully the next generation after that. Will be sure to purchase from you guys again!

I love dealing with this company. They found what I needed quickly and sent it right out. I love their prompt and friendly customer service. I am so happy I found them!

Great service and very friendly staff! They were able to locate some legacy products for me within a day. Very happy after spending months looking for a supplier. Will definitely be using them for all future needs!

Great customer service and reliability. My orders are always delivered as promised and Ive never had an issues. (I have experienced delivery and product/bulb issues with other companies which cost me time and money). I would highly recommend Interlight..

This company provided an overall awesome experience. Their representative T’Re was so informative and patient while helping me find bulbs. It’s truly hard to find professional and attentive reps these days. His customer service was excellent and I will definitely order from this company again in the near future. Thank you again!

By far one of the worst companies I have had to deal with. Ordered speciality light bulbs that were listed as OSRAM and received cheap aftermarket bulbs. When I called to return them I was told that I was responsible for the cost of return shipping. I requested to speak with a supervisor and spoke with Fawn. Never have I dealt with such a rude customer service representative in my life, she absolutely would not provide a return label and hung up on me.Not only did I have to pay to return the items which were listed as original OSRAM bulbs, but this scam of a company charged me a “restocking fee”.Please read all of the negative reviews on both google and yelp and you will see that I am not the first or the last person that has gone through a similar negative situation. AVOID THIS COMPANY AT ALL COSTS!!!!!ZERO STARS!

They offer lamps for laboratory analyzers which doesnt meet the specs. They have no real replacements for the Original lamps, and they dont accept refunds/returns. Very unreliable company, avoid them to stay safe and save your money!!!!!

Makes no effort to revise their shipping rates despite repeated requests. They prioritize standardization over customer service.Guam is a US Territory like Puerto Rico that shares standard USPS Shipping rates with the continental US. However, interlights system has Guam classified as a foreign country with foreign international shipping rates.I was looking to support businesses other than Amazon.

I was having a hard time finding rare light bulbs I needed for my kitchen. Someone recommended Interlight to me and they made the process super easy. They have an incredible selection, great customer service, and are reliable to work with. So happy to have found this company-Look no further for your lighting needs!

I ordered two batteries, you get a shipped date and never a tracking number. You contact them and they tell you oh it will be updated. No it can be update when you never shipped or have the product in stock. A week and a half i waited for these to keep my business moving and you failed and lied. Thanks... For nothing i guess

I bought a light for my room, and I really wasnt finding anything because Im bad at these things. I got help from Tre and I was able to light up my room! Thanks!

Interlight is my one-stop shop for lighting solutions. I run a lighting installations business in my locality, and I able to shop for everything I need on their website. Their shipping is quite efficient too, and I have never experienced any delays.

Such a welcoming establishment...needed to match a particular bulb that came with my wifes vanity.keanna was extremely attentive to my needs, and didnt give up until she found the exact match that i needed.i know where to go now, should I need another replacement.

I would like to highlight Tre, he was so helpful and was able to answer all my questions in a very informative and polite way. His customer service skills are excellent.

Alex, Joey and the team at Interlight were great at getting right back to me with an answer to my question about a special-order mini-lightbulb, and I placed my order with them. I highly recommend Interlight.

Fawn is the best !!!! She really helped me find the best LED light for my art table ! I am COMPLETELY in love with the light that she suggested . Her service was outstanding as well. She made the process simple and fast while explaining the different LED lights .

When I went in looking for a battery, I was assisted by an employee named Tre. There was excellent customer service. He was willing to answer all my questions. I will be back!

I have found that Keanna at Interlight is a High Velocity Decision Maker, Great Communicator, and Fast Responder to our needs. Because of her assistance today - our downtime is held to a minimal level. Thank you again - Craig.

Amazing experience there! I got help from TRe and he really knew what he was talking about and he was amazing help! Thanks again!

I was not very happy with this site as they couldnt get me the correct bulbs. Only after a multitude of times I finally heard from Amber and she is the one who helped me thru this difficult ordeal. My ratings are for her and her alone.

Fawn helped me find a LED bulb and provided me wit good information. Overall excellent customer service.

Fawn is an excellent manager. She helped me find a fast charging phone stand that they offer through there RadioShack Express.

I had a bulb I couldnt find anywhere for a piece of test equipment. They had the bulb I needed and keep them in stock. Great service, it was a direct replacement, and a good price. I will be using them again.

This place is amazing! I needed an important light bulb for UV air filtering system. I could not find it anywhere. I contacted Interlight. They spent hours helping me identify this lamp. It had a really unusual base and was not a traditional lamp. They provided it to me at a very reasonable price, sent it quickly, and it was exactly what I ordered (and needed!). No matter what lighting item you need, this is the place!

I needed an indicator light and the manufacture of my equipment was trying to charge me $60. Interlight had it for $1.99 . Came very fast! Thanks

They sell high quality compact florescent bulbs. I bought several a year ago,and they are still working perfectly.

Ive used Interlight a few times when needing lightbulbs that Ive struggled to find elsewhere. The entire staff has always been helpful and theyve always had the products Ive needed and more than willing to ensure I was satisfied as a customer. Would recommend them to anyone who is in need or lighting for their home or business no matter your level of understanding. The interlight employees go above and beyond to make sure youre getting the best fit for what you need and theyre always patient and friendly

Thank you for going the extra mile for me! Keanna you have been gracious and great ... thank you so much. Dolores

Tre was very friendly towards me and informative about my lightbulb questions. Went above and beyond service. I will be choosing them again.

Keanna is the bombdiggity! Thanks for the great service! Great people to do business with.

Fawn helped me resolve an issue with a light package. She made sure it was replaced immediately. Very professional. Will be doing business again in the future!

Just moved into a new home and had no idea what type of lights were in my can lighting. They helped me identify my bulbs and make an easy purchase. It was local so I just went in and picked them up.

I bought a bulb that was supposed to be a manufacturers original and thought I had messed up the optics of my instrument. Had to send to manufacturer for servicing and when I received it back, the problem was that this was not a manufacturers original bulb. When I contacted customer service, they said it was outside of warranty period (this is true) although my problem was not with a defect of the product. It was that the product was not as advertised.I ended up paying twice what I would have if I had originally just bought the bulb from the manufacturer.

The staff helped me find what I needed quickly with great customer service. I will definitely make future purchases from this company.

They have regular deals that I take advantage of, and buy bulbs for resale. Iam able to make good margins by reselling their products.

Terrible company, purchased bulbs on March 11th, did not get them for almost 2 weeks, lasted 2 weeks, called and was told they were out of warranty... its 2 days over their invoice. junk product.. made??? should have purchase philips bulbs.... spent $60 for ???? nothing..

I had a great experience with Tre, he helped me find a battery his customer service was excellent, he was very informative overall 5 star experience!!

Interlight saved me!! I needed a small dinky light bulb for a photo shoot that I could not find anywhere. The nice customer service lady was able to have it delivered next day, I had it before 9:30AM which was Amazing!! Thanks Interlight for your awesome help, I will be sure to use them again.

Extremely professional company, I received my goods quickly and in perfect condition. I will definitely be buying from Interlight again .

Please read reviews on yelp before you move any further with this company. Worst customer service experience I have ever had. You would never expect as a customer to be laughed at and told by the employees that you simply aren’t spending enough money for them to care about you and take care of you. The woman on the phone thought it was funny that my order did not come in the day that I was told it was and missing production days is not funny at all when you own a business. I don’t wish anyone to have an experience like this and hope you choose to look elsewhere other than put yourself through what I had to experience today. ZERO STAR SERVICE.

This is the only company I trust with providing quality bulbs and customer service. Fawn prompt response to all my questions set this company apart from others.

The company (Ron Davis ILC or Interlight Specialty Bulbs) owes me $41.92 or a Sylvania & WKO DHX DLS 21.5v 150W PROJECTOR LAMP .

Keanna provides excellent customer service and very quick turnaround.

Best light bulbs on the market and their staff was very helpful in guiding me towards which bulbs were best for my needs.

Fawn was excellent . She helped me find replacement lights for my new apartment. I was worried because I live in Texas, but shipping was quick Got tracking same day.

I bought the specialized bulbs (nearly $100) for my 80 year old mother to look at her slides with her old kodak projector. Seems as though the projector has blown a fuse because the new bulbs didnt work. By the time I went back to visit mom and picked up the bulbs and called to return them, I was ONE DAY out of their return policy, though not even - because I called at lunch time the day after the 30 days, and they would not make an exception and accept return of the bulbs. Poor customer service.

Joe was great on the phone. He led me to find an obscure light bulb they had in stock that was not able to find locally.

Interlight has very competitive prices. I bought bulbs from their site andcompared to prices in other stores, I saved about 10%.

Keana helped me find a very hard to find light bulb. The customer service is great and happy to have a place to find these unusual light bulbs.

I am so thankful for Interlight. My wife was in a tight spot without her makeup mirror bulb. You saved the day

Fawn helped me and I am very satisfied,I will be back

Keanna was great, very helpful and knowledgeable. Thank you for the great experience

Fawn provided me with excellent customer service and helped me find a specialty build that I could not find locally. Thanks Fawn

Terrific service and fast delivery. Will definitely order again.

Great products and very easy to work with!!! I would highly recommend interlight.

Excellent customer service. Recommend for all your lighting needs.

Thank you Interlight ! I needed a bulb right away for a photo shoot, Interlight had it. Thank you for the CSR team for helping me ID the bulb

Highly recommend! Extremely helpful staff that took the time to make sure I got exactly what I need.

Staff was extremely helpful. Got the item in two days. Up and running again in no time.

I needed a replacement cell phone battery and fawn did everything she could to get me one in the mail. Regretfully it didnt fit but she helped me get it back in the mail free shipping and my money reimbursed. Fawn... If you find the right one I still need it bad. Please Gmail me and well get er done. Youre tops!!!

Great service. Have any bulb you want. Could not find a bulb and they had it.

Projector up and running. Thanks intelligent. 🤓

Great customer service. Immediate attention to needs and fast delivery. Highly recommend.

Extremely ethical! A fresh breath of air. Back up their products and the business has a family flair to it! ***** !!!!!! Would only buy my lights there!

Great service, timely delivery and wonderful overall experience! Will continue to use going forward for all my light bulb needs.

Got the bulb in three days, fantastic service!

They are the best lighting company around.

Fawn M found battery saved me over $50.

I ordered a ballast it’s bad they want me to pay for shipping back to them for testing, I said how about testing one and send it to me .Sitting in the dark again thanks for the lesson.Fred Whitney.

Excellent service they went above and beyond to try and find what I was looking for

Joe was very polite and helpful.

Great selection of inventory from old to new. Great overall experience!

Been a customer for years. Fantastic service.