Bought my 2017 Hyundai Sante Fe Sport there the people were very nice and helpful . 10/21/21 Update emailed Greg about paint chip that I was told would be fixed so I emailed him and so far have gotten no response from him to bring it back so it can be fixed also I noticed that it was dripping some fluid on last Thursday emailed him about that too and have got no response so now Im really not happy I love the car it drives great and it all I could have hoped for in a newer vehicle than my 2001 Jeep Grand Cherokee Limited . What am I supposed to do hope it doesnt blow the motor or take it to a real car guru who will fix it and cost me money when this cost me enough please help me I love this car and I was so happy now Im just worried

The salesman was great, I told him what I was looking for and he went and found it. We got a great car for a great low monthly payment. The entire process I felt like I was being taken care of, not being sold on. Hopefully we wont need another vehicle for a long time, but if we do, back to Turner Chevy for us!!

Several options, from dropping off or waiting for vehicle, nice waiting area, shuttle service available. Whole place is very clean and orderly. Professional atmosphere. Work was correct. And received complimentary car wash.

One of the greatest car dealerships I have ever worked with. No pushy sales tactics and such a professional approach. Brendon (my sales guy) was great, responding to all my questions and requests. My car was a custom built order and the delivery process was super smooth. Their financing rates are also great (if you have a good credit of course) and signing all the paperwork was a breeze. There is no doubt that if I buy another Chevy again I will buy it from Turner chevrolet again, even though they are 120 miles away from my home. I highly recommend this dealership to anyone!

Your dealership has failed to fix my vehicle and order a part successfully multiple times. Wasting my time and making it difficult for me to live without a proper working vehicle has become unacceptable and disgustingly redundant. Not to mention making me wait an extra day to have my vehicle after I purchased it only to have multiple mechanical failures less than 30 days after I drove the car off the lot. Your sales department sold me a heap of junk and your service department cant fix it. Your company is inadequate and incapable of doing its job which makes your existence pointless. Besides failing to do your jobs repeatedly, your service department also lost my drivers license. I havent lost my drivers license in over 15 years Ive been driving since 2006. Take my car to your service department after you failed to fix it and when I receive my car it is been rummaged through personal items and clothing have been relocated in my vehicle and my drivers license went missing. Luckily I was smart enough to take my debit and credit cards out and take them with me so they wouldnt also be misplaced. Im holding your dealership responsible for finding my drivers license or reimbursing me to get a new drivers license since youre incapable of fixing my car or selling a car that works properly. Your lack of customer service is ridiculous. Ive called many times to receive no answer and left many voicemails to receive no call back. Your company is a joke and your service department is, at best, an overnight parking lot for vehicles you are unable to fix.

I had a recall repaired on they said it would be 2 hours and it was only an hour and maybe 10 minutes very fast efficient and clean service. And the people that work there are very very nice and very honest which is something hard to find in todays world I will definitely keep taking my car there

Dropped my truck off the night before to have it serviced. At around 11 am (my appointment was at 1:30 pm) the service team called and said my truck is ready for pick up. Fast service and quality service that’s what makes me come back. Customer service is spot on too. Sales had my keys and paper work ready and waiting for me to pick up as soon as I got there! This dealer is great would highly recommend!

I went to get my inspection and it was done a little over an hour, Great job!

Paige is one of the best service advisors I’ve ever dealt with. She’s wonderful. That lovely lady is smart and in touch with what’s going on and quick to resolve issues. I wish more companies had more people like her. Maybe we could all actually get some work done if so.Thank you Paige. I will be back to your dealership for maintenance in the future.

Very pleased with the entire process. Was kept informed as to progress of the order, all contacts were friendly, professional and when questions were asked the answers came promptly. The delivery was very satisfactory with excellent assistance in setting up and explaining functions and features. Brandon was knowledgeable of the car and its features. Mr Turner ( dealer principal) was present and took time to visit and discuss car. I much appreciate his time and interest. A big thank you to this excellent dealership.

Staff is very friendly, work was completed quickly and I appreciated the washing of my vehicle. :0)

These folks did a great job! Very nice and professional. Had they finished the job three to four days earlier, Id have given them five stars. I thought about giving them three stars, but the good work warrants an extra star.

Always friendly service, they take care of you right away. I dont take my cars anywhere else. They have so far never told me I needed stuff that I didnt need. They will tell you be prepared or your getting close to needed something.

What can I say? I was very impressed by the service and attention I got from Steve Chapman. I feel he went above and beyond to make sure my Tahoe was tip top and in great working condition and pointed out anything that needed attention and called me to tell what my Tahoe needed done before they did any work on it. You have no idea how much I really appreciate that. I am only in town for a few more months and I will for sure bring my Tahoe back for anything that needs attention. The topping on the cake was he had it washed for me. Thank you for your service. Much appreciated.

My vehicle was in there 3 times for service. The first 2 times, 1 of the 2 issues were never fixed. I was told there is nothing wrong with my vehicle and to unplug my phone charger and other chargers and to remove the bedazzled ring around my start button and that will fix the problem. Within 24 hours, the same issue appeared again. I am done taking being inconvenienced and taking it back to be told its not covered and theres nothing wrong, so I will be putting a piece of black tape over the light so I no longer see it. :D PROBLEM SOLVED!!! The employees I spoke with were at least decent and listened to me rant.

Thank You Carlos Rios, for being very helpful!!

I would like to highly commend Turner Chevrolet Service Department for doing, what I see so far, to be an excellent repair on my Turn Signal MultiSwitch on my 2011 Malibu at a more than I expected, reasonable, fair cost. AND in a very timely manner. I had been taking my Malibu and my 2010 Traverse to a different dealership in Palmyra from the day I bought them new. About a year ago I thought I was treated very unfairly by them and now it looks like I may have found the new repair shop to use. Thank you very much.

The truck buying experience at the dealership was excellent. The sales & finance staff were understanding, with no pressure and helped me get into a vehicle that worked for me financially. Id highly recommend buying at Turner Chevy, Ill be buying my next vehicle there.

This dealership is the best got a flat on the interstate and got it all taken care of being from out of town travelling I was very happy with their service they are good people

I went there to see if I could trade my car in for a newer one and I did. Great big shout out to Carlos who listened and found me a car. He was very friendly and cared about what type of car I wanted. Great guy and Will in finance worked everything out for me. Great dealership!!!!

The only reason the score are not lower are because of Kevin. I was repeatedly given incorrect completion dates by all other members. Kevin is a great asset to your business.

Same day service. as promised. price was very competitive. They washed my truck. Easy to work with.

Was told that I should deal with my malfunctioning entertainment display because the service man deals with his unit malfunctioning. Was also told that a cord is causing the malfunction… without the cord even being plugged in. Yesterday was a complete waste of my time and will be heading to another dealership that seems to care.

Service department was very friendly and helpful. Receptionist was very friendly.I walked around the show room and looked at the cars, no one came up and talked to me. As I was sitting there 3 guys walked up and looked at the cars and immediately a sales person was with them.

Took my 2500hd for a regular warranty service just oil change and tire rotation They have been rotated other times this time they couldnt get the tire pressure re learn to the truck so I rescheduled another appointment to have it fixed was told they couldnt when I asked what Im to do to get it fixed the manager informed me that he dont care blamed it on my after market wheels that have been on the truck since i bought the truck and rotated so bob fannasy might not care but I do...

Alex at Turner Chevrolet was awesome. My wife and I were replacing our totaled vehicle with a truck, which is hard to come by these days. We gave Alex our budget and he was able to get us into a new truck that day. Highly recommend Alex and the entire Turner Chevrolet team. There financial guy was awesome as well. His patients is something to be proud of. Our grouchy 15 month old was less than happy to still be awake and there financial guy never once became upset. Been dealing with Turner for about 3 years now as we have all our service work done here on our other Chevy vehicles.

Well all it went well, except I was not given much knowledge about how to charged the car there should be a training for such.. electric is no joke to play with. My entire experience with the dealer ship was wonderful!

My first new vehicle purchase . The salesman Kyle @ Turner Chevrolet took the time to find me exactly what I wanted and yet could afford. Even after I changed my mind numerous times on which truck I wanted. Kyle called me as soon as a truck was on the lot that fit my criteria. I drove to the dealership in my 2000 Silverado and drove away in a 2021 Silverado.

We have both our Traverse and Silverado serviced here at Turner. Every time we bring the vehicles in for service, its quick and they never try to upsale us or give us anything we dont need. Thank you!

Vehicle was in stock and reasonably priced. Bill M. handled things in a timely and professional manner. Thank you, JC

Was told that the state inspection would take 90 min. I waited. After 90 min, they offered me a ride home, since the repairs would take several more hours. Then I waited another 2 hrs for a ride. The shuttle had returned, but the service advisor hadnt submitted the form. So I waited.In the afternoon, the shuttle driver called me asking if I still needed her to pick me up. I told her that I didnt know, since I hadnt been called that the truck was finished. She told me that the service advisor DID Call me, and that it was in fact done. Not a very happy experience Im afraid.

My oil change was done promptly and I always appreciate the car wash too!

Prompt service, went out of their way to help us. Zach was very personable, and the best. Best customer service we have experienced in a while. They never pushed anything on us, never overwhelmed us, and did not try to get us to get a vehicle we did not want, or an APR we could not afford like other car dealership we have dealt with over these last several months.

We had a great experience at Turner Chevrolet on our recent new car purchase. From the initial buying process to financing all was a great experience. We are very pleased with our decision by going to Turner.

I have been buying vehicles and having them serviced at Turner (formerly Sutliff) Chevrolet since 1972 and have found their staff to be consistently courteous, professional and dedicated to customer service. In this latest case, sales and finance staff took the time to ensure that I had exactly the vehicle I wanted, even going through the paperwork process twice.

ALWAYS TREATS ME GOOD. LOVE THE SHUTTLE SERVICE. BOUGHT MY VEHICLE THERE AND WILL GET MY NEXT ONE THERE.

The service personnel at Turner Chevrolet are very knowledgeable and experienced, they go to extreme ends to service my vehicle and answer all my questions of concern.

Oil change took two hours. Everytime I come here for simple things to get done….strangely enough one of your techs comes to tell me they found 1 or 2 other things they found wrong that they will quickly offer to fix. Place is becoming very suspect and has me wanting to get my service done elsewhere.

We purchased a new box truck from Turner Chevy for our company nearly 3 months ago and have still not received the permanent Connecticut registration. The vehicle came with a temp out of state registration and they were supposed to register the truck for us and mail us the plates. Now the temp has expired and we have just been getting the run around. We offered to walk the registration through ourselves if it would help but continue to get broken promises. Now we have delivery truck parked and a driver out of work because of this company. Our sales rep Jim M. has not been of any help. We are looking for resolution on this ASAP.

Well,first,david martin is by far,the best service advisor I have ever talked with.he knew everything down to a tee,of what my truck needed,and spot on with the estimate! He informed me my gas line should be replaced soon,and I really appreciated him letting me know that. I will be taking my truck back in next month to get that done!! Excellent work,I just couldnt be happier!! Your service department is top of the line!!! He will be taking care of my truck from now on!!

After scheduling for transmission cooling line replacement and air conditioning repair, I new it would be an extensive and expensive worker order. But I was somewhat disappointed when I went to pick up my Trailblazer that an exhaust leak was detected during your 27 point safety inspection but was not shared with me in any of the 4 phone calls I had with Steve. I would have had it repaired while my vehicle was there, but now I will take it to an exhaust shop, costing you some additional business and me another day at a shop. In addition, I had requested a transmission fluid change that never happened, again, business and revenue that your dealership lost. Im disappointed in what work could have been done there, but was never informed of until after the fact as well as work that was requested but was never performed.

Paul Holsopple was awesome! He kept me informed for six months while my Corvette was in production and gave a very thorough walk through on delivery.

Brought the Blazer in for initial service. Dropped the Blazer off Friday afternoon for scheduled Saturday service. Received a call two hours later that the service is complete - a day early. I dont recall ever having service completed a day ahead of schedule at any place Ive dealt with. Very satisfied and happily surprised! Thank you!!!!

It was amazing. The peolpe who works there were very friendly and they fixed my car right away. On top of that my car was running like new.

Always pleased with the service here. Weve purchased multiple vehicles from Turner, and will continue to do so.

As always....prompt, professional freindly service. Couldnt have been a better experience.

Today October 5,2021 I scheduled a visit for my vehicle to be looked at because the motor was making a knocking noise (potentially a blown engine). After inspection the technician stated it was just because the oil was over filled and needed to be changed. Upon picking up my vehicle, my car is still making the extremely loud noise coming from the motor and the service department stuck me with a 100 dollar bill still not actually fixing my vehicle. Also sending me on the road with a potentially dangerous car to be driving on the highway.

Had my 21 1500 Denali in for the GM 1st scheduled Service. Everything was completed quickly and thoroughly. Turner Truck Center Service Dept is top notch.

Fast, very friendly, even when I brought my dog into the office, LOL, the women gushed over her!!!!

Friendly staff, wait time was reasonable

My car was scheduled at 7:15am. I had to call the dealership 3 times to find out what was wrong with. I never did a call back explaining that. I only received a call saying my car was ready.

Primarily communication difficulties- ten phone calls to resolve a simple situation-calls cut off when transferred, 3 voicemails, none of which were returned. Low confidence in their ability to interact with a customer

Carlos is awesome! He made us feel welcome an was very knowledgable about the truck. Everyone was courteous. I will recommend Turner Chevrolet to all that is looking for a great experience and a vehicle that is made in the U.S.A. Thank you and God Bless yall

This was my first time dealing with them. I was assisted in a timely manner. My file was ready for me to release my car to them. The waiting area was very pleasant while I waited for my rental. I am very pleased.

Bought a new Malibu premier 2 months ago. 5 bolts fell out of the skirting under the front bumper. Wanted to charge me over $5 apiece because I bought the car at a different dealership. I was told to go back to where I bought it. Best prices in the USA my a!!. I paid less elsewhere. #car guru

The entire experience was absolutely stellar! Your salesman, Dalton Swatrz was knowledgeable and enthusiastic in reference to the product and confirmed my initial opinion of the Chevy Bolt. I am really glad that I came into your dealership. I have purchased quite a few automobiles throughout my life and this one makes me feel like Im almost a teenager again. Thanks again!Rick Goodman

The service folks at Turner did me a real solid this week. The 12 volt battery in my Volt was faulty, thus bricking the entire car in my driveway. Turner recommended an excellent towing service and had the car ready for pick-up about 3 hours later having also fixed a couple of recall items, changed the oil and rotated the tires. I was very impressed and grateful.

Everything was as good as it could be when looking for cars right now

Steve, the service advisor did an excellent job of keeping me informed throughout the entire process. I have had Justin as my mechanic previously, he does an excellent job and I would highly recommend him to my friends and family if they needed to have work done on the vehicles.

I purchased a vehicle from Turner last month. It was my first time dealing with them. Going forward, whether its for repairs, maintenance and even purchasing future vehicles, Id be happy to deal with Turner Chevrolet. Their staff was very friendly, particularly Kyle Jones, the agent who accompanied me on a test drive and assisted me in all of my paperwork. Kyle was very friendly and not the least bit pushy in helping me make my decision. Hes a very professional and personable fellow. I had many questions and he was very patient in answering all of them. The finance agent (I regret to say, I dont recall his name) was very thorough and assisted me in selecting a payment plan which fit perfectly within my budget. Turner Chevrolet takes very good care of their patrons. I had a great experience with them and I will be back! :)

Excellent customer service, very willing to work with my scheduling needs whether early or late. As far as Im concerned their service is second-to-none. This is the only place we take our three vehicles for service.

Prompt service. State inspection, oil change tire rotation and overall safety inspection all in a little over an hour not to mention a car wash to top it off.

My air conditioner was taken care of promptly and was covered by the warranty. Very good service.

I was greeted by Steve when I entered the service area to drop off my truck for the state inspection appointment. He called me when it was ready and the information on the inspection report is helpful because it prepares me for what may need to be addressed in the near future.

It was past closing time when we got to leave but everyone still remained friendly. We didnt feel rushed to get out of there.

It was great. I walked in told my sales rep what i was looking for an hour or so later drove home in.

The service guys at Turner Truck Center were great. The had my truck done in the best time I have ever experienced at a dealership, and since it was done so soon, I had them do a few more maintenance things that I would have done elsewhere

2014 Chevy Silverado High Country.. they sold me a lemon now they capitalize on repair work. 4 wheel drive went out before 2016. Radiator went out, battery dead in the first year or two, seal around exterior cab light went bad and ceiling fabric material all stained. Prob a dozen other things.. fast forward to today. They fixed lower ball joints and cross arms.. “ it would be smart to get them done together”, they say. So $1800 my cost $600 their cost. Probably advisable not to have your receptionist give me the dealer invoice. Oh btw, the noise I took it in for was is the transfer case @ 93k miles… which seems completely acceptable to Turner for this to happen. Shouldn’t they first find the noise you took it in for (that conversation is another debacle and too much for this one).Options? used transfer case for $1800 that has 89k miles on it.. GM new 5000, or evidently fixing it is also 5000 because of labor ( which is understandable considering the labor charge and the actual labor reading from the dealer invoice). Hmm decisions… $5000, $5000 or $1800. So I went with the used, took it in Tuesday and told them needed it by Friday, and got the guarantee it would be done. Called wed afternoon… no part… Thursday morning 3 times.. no response. 3pm Thursday afternoon, called, ‘part did not make it in’. Used parts they can’t be returned, so they take your vehicle hostage until they get the part. $900 or customer satisfaction. They choose $900. Evidently it was my fault the part wasn’t in because I was a little wish washy on the go ahead, so I canceled the order and asked for my truck back. Which they so eagerly accepted. Also, Did I mention that the engine light was coming on and in the midst of all that was fuel injectors? Another $1400. Which I told them to hold off. But still got a call from them today telling me that my injectors are in and asking if I still want them.. Do they not have customer service software that alerts them of customer service activity!?!?? I don’t blame the service rep as he is at the mercy of their policies. I won’t be back. That will leave open slots for those poor souls overpaying for break pads and air filters (and you may as well replace the rotors while the tires are off because it will save you money).

Rude management, didn’t explain what what’s causing the issue to exist that they wanted me to buy a $634 part for that was going to bring the bill close to $1,300 with no explanation of why!!! Rude service manager, called to explain my Google review as it was “concerning to read in their opinion”, and they hung up on me. Never take your care here. Bad service, bad management, and whilst they may have done what I asked, replacing my electrical fan, they didn’t catch a condenser leak that would have meant no A/C in 85° PA summer humid & hot weather. They act as if they care, but their tone of voices and cutting customers If and hanging up on them isn’t professional or good customer service at all. Take your car somewhere else.

Take it too get oil serviced and my glove compartment door is now broken. Took it there 3 times to be serviced recieved attitude from staff all 3 times. Also was told negative information on a diagnosis of my car.

Very pleased with the way my repairs were handled

I had a great experience with my vehicle that my boyfriend and my son also went to purchase vehicles. Kayla and Jason were amazing working together. I definitely recommend seeing them.

Service department is very knowledgeable.

Very thorough service very organized very friendly and did everything in a reasonable amount of time definitely will come again

Went in for an appointment to have inspection and emission stickers reissued due to a windshield replacement from a stone. Was told it was a simple procedure that would only take only 10 to 15 minutes. It took 35 minutes for the vehicle to be returned from the service area and another 17 minutes to have the bill processed. Not happy with the delay or the response from the people that process the bills in the service area. They seem to me more content to chat with each other than get people in and out with minimum delay. The answer I got for the delay was the lady doing the processing was very busy and working by herself. For the record, I was the only one in the service area waiting room waiting for a vehicle.

Fast friendly service even during check out process

Waiting to hear back from turner about damaged clearcoat paint on gas cap door? paint was damaged from Chevrolet, Was vechicle inspected upon delivery? Also waiting to hear about the 100 dollarswe were supposed to get off purchase price acoording to turner website. That money could be applied to my chevy account to help with the purchase of floor mats or running boards.

Consistently great service over the past several years!

I have always been happy with the service department at Turner. I always wait for service and they always get me done quickly.

I wouldn’t recommend Turner Chevrolet to anyone I know. Not only did they over charge they recharged for a service that was already completed. They made multiple mistakes on my truck and have a BS excuses for everything. Run as fast you can from this place

As usual, everyone at Turner was professional and informative. I appreciate being called about my inspection because I dont always remember it.

We just left this location after spending an hour dealing with Jason Hoffman and his manager who are by far one of the worst sale consultants that I dealt with. Unprofessional and made me feel like I’m not welcome there. I was ready to buy a truck but they made it so hard, they didn’t want to check my credit and keep questioning me if I’m ok with payments.

Great service and staff. They were friendly and helpful

We purchased a 2020 Blazer from Turner and found everyone to be courteous, friendly and helpful. Our salesman Greg answered our questions and if he didnt know the answer, he quickly tracked it down. We truly appreciated the dealerships willingness to cooperate with us on making our down payment. Definitely will be recommending Turner to our friends when they are looking to purchase a vehicle.

I was well taken care of, it seemed the team wanted to make sure everything was right with my car.

Great service, shuttle to take you home and everything !

I hit an object on the interstate and I could keep driving but the engine light came on. I drove directly to Turner; they checked it out in the morning, replaced the parts, and I was again driving in fewer than 24 hours. They are a quality operation with professional technicians and staff. Thank you Christie for handling the situation and for keeping me well informed.

Sales staff was kind, polite and worked very hard to give us a deal we were happy with.

Love my car from Turner Chevy! Great deal too! Frankie Vernouski made it one of the best car buying experiences Ive ever had! Ask for Frankie, you will be glad you did!

Alex is the man to see, make sure you ask for Alex. He wont do you dont

Big THANK YOU to the entire sales team that got us taken care of with my new truck. The process couldn’t have been any easier and smoother from start to finish and only took 2 hours which is unheard of. I am very happy with my truck and confidence in the team at Turner Chevrolet. Everyone was very pleasant and kind to us while we were there. Thank you all again for taking such good care of us.

I have my 2019 leased Equinox serviced. They did a great job. I need a loaner car because my husband has cancer and we need a car 24/7. We got a loaner car, no problem. Everyone is professional and courteous.

I had an inspection/emissions appointment, when dropping car off we ask them to look at the brakes, however brakes are part of the inspection (appointment) and before seeing if inspection was okay they said brakes had some rust on them and cost $420, currently didn’t have $420, so told them we didn’t need the appointment and we was coming to get, went to pick it up, truck was inspected and brakes was okay with inspection before trying to charge Us an extra $420

Step ya game up......but one of the best body shops around

Service goes over and above to make the experience there pleasant, friendly and time conscious for the waiting client

Everyone is very pleasant. Went above and beyond to help us.

Jason was very helpful, efficient and personable.

Good place to getting your car right

Christie was so helpful in setting my appointment and making sure all my needs were addressed. Everyone I came in contact At the dealership with when dropping off and picking up my car was friendly and super helpful.Both Dave and Gay - the shuttle drivers - were terrific. They got me home and back to pick up my car in a safe manner and I truly enjoyed our conversations during the trips.Completely pleased with my experience. Thanks to all!

Waited almost 2 hrs for an oil change. you would expect to be taken care of right away after having a 1:30pm appointment. They inspect your vehicle then come and tell you everything they found wrong so you leave with an enormous bill. How about just doing what you requested an oil change 🤔.