I’ve gotten 2 different Edible Arrangements in the last 2 weeks. The arrangements were perfect, however customer service is a different story. The first time I went, the girl that assisted me was nice, professional and helpful. She put my items in a bag along with a little box to sit the arrangement in inside the bag so it wouldn’t fall over. The 2nd time I went, the girl was short and just handed me the arrangement and box. I asked for a bag and she acted like it was a bother!! A bag with a box inside to sit the arrangement in should always be given because I’m sure no one wants them arrangement riling all over the car!! Customer service DEFINITELY needs to improve!!

Their products are delicious but there communication is very poor and there punctuality is even worse.

I’ll take this over a flower bouquet anyway!

Back on Dec 15th of 2020 ... an Edible arrangements Truck pulls up and Delivers me a HUGE Bouquet of Fresh Fruit with Chocolate Strawberries too. I had the BEST time eating Delicious Fresh Fruit for 3 Days!! Cannot gowrong ordering a Fruit Bouquet for Any Occasion. My 3 balloons are still dangling.

Very poor customer service. I order a gift for a birthday and they decide to move my order to the next day without any call. I called seveeral times to be sure it would be delivered today. When I proceeded to ask about it the representative about it, the employee laughed. When I asked :what was funny, she hung up. Never again will I bother. I will also file a complaint with the BBB.

I am so pleased with my latest order from you guys! It was a last minute idea to surprise my daughter before opening night of her high school musical performance. Not only did the gentlemen that I spoke to help me trouble shoot multiple requests and questions but he made her arrangement super fast and got it delivered just in time despite the fact that I ordered it super late! She was overjoyed and it was so delicious!! Thank you for going the extra mile to provide superb customer service and making me look really good in the eyes of my daughter! : )

This store is excellent.......They stayed open during the worlds pandemic. I am so pleased with the Arrangements they made for my mother today

I received the most beautiful arrangement from a dear friend. The fruit and chocolate covered items were as good as they looked. Fresh, sweet and delicious! She also included the chocolate covered strawberries, apples and bananas.... Oh my goodness!....we enjoyed it over a long weekend. Thank you.....

Employee answered hello .. not thank you for calling Edible Arrangements.. then her 1st question was “did I just talk to you” ..I said “no but can you identify who you are and if this is Edible Arrangements”.. she proceeds to argue that she did (back and forth ) and I hung up because this is horrible customer service in the 1st second.. Missed out on a $100- $150 sale .. very disappointing I was ordering this for my daughter who lives in another state 😟

I ordered something online from this location for my grandmothers birthday. She lives 30-40 minutes away, and her birthday was on a Sunday this year, so I called (at nearly closing time, no less) to verify that it could still be delivered that day, ask about the time of delivery, etc. The gentleman who answered was one of the most helpful and informative people Ive ever talked to, and if this is the standard for customer service here, I will definitely order from here again, and recommend them to anyone.

My husband ordered me a bouquet of strawberries and a box of dipped berries and other various Valentines Day treats. While the bouquet of strawberries was delivered on time yesterday, the box of other things was not delivered. Thats half of the darn order. He called and (after being immediately placed on hold without as much as a hello twice) was offered a refund or redelivery of the missing items today. He chose redelivery, as he was trying to be sweet for Valentines Day. Unsurprisingly, nothing ever arrived today. Judging by other recent reviews, I should be thankful even part of my order was delivered. Way to screw it up REPEATEDLY, yall.

Delicious

Last minute gift, was delivered the same day. Expensive, but the recipient loved it.

Yummy, chocolate covered strawberries!!!