This dealership is the best I’ve worked with. Rhiannon helped me find the car I was looking for at a price that was much better than I was expecting to pay for a new vehicle. She communicated all the finer details every step of the way until I made my purchase.The manager, Chris, made the purchasing process a seamless transaction and took the time to explain all of my options and what might be best for my lifestyle.This dealership is the best I’ve experienced yet, I would strongly recommend this dealership to anyone in the market for a vehicle…they are the best around by far!

My husband and I went to New Country Mini just to test drive a Mini, and wound up purchasing a car. Jeff Marquis was our sales contact. He was informative, and enthusiastic, and not at all pushy. It is a tough time to be buying a car and there arent any screaming deals to be had, but Jeff took care of us. We appreciate his efforts and would recommend him to anyone looking to buy a Mini.

Had a great experience purchasing my used BMW from New Country Mini! Treated like a king, fair deal on my trade in, and first class service from my salesman Jeff Marquis! Super responsive, great communication, and a smooth delivery experience!

Service Representative (John) was very professional and my oil change and vehicle checks went smooth. John ordered a small part I needed for my phone holder and it was all ready at pick up. The person that drove me to work was professional, my appointment for the service was at 7:45 AM and the driver got me to work at 8 AM (I work fairly close to New Country Mini).

A big thanks to Corrine for all of her assistance during our research and purchase of our new 2022 Mini Cooper SE. As this is our first BEV, my wife and I went through a detailed and lengthy process to determine which car would be right for us. Corrine was very knowledgeable, responsive and supportive throughout the entire process. With Corrine’s support, we were able to confidently complete our research, design, order and receive the vehicle in a smooth and easy process. Not only is Corrine a great salesperson, her enthusiasm is contagious for the Mini brand.

Unbelievable experience! Haven’t stopped smiling since I picked my car. Marc is a great no pressure salesman. He is highly knowledgeable about the Mini Cooper and its history. I will buy my next car at New Country MINI and the one after that one. Chris made the paperwork painless and we had some good laughs along the way. Thanks to the staff for helping to create a such great memories.

At last service appointment not kept on schedule due to ?? Had to get a loaner car as mine wasn’t done after leaving car there for a full day.Upon picking my car up items that had been in my glovebox were in backseat area of car including gps and insurance card just strewn across the back area of vehicle. Items from glove box also on passenger floor mat. Not sure what’s going on with Mini. Have always had decent service and car left clean and in original condition. This time not so much. Definitely not happy with this last service appointment.

Corrine Sisk was amazing. Super friendly and helpful through the whole process. When the vehicle we originally wanted was not available she kept us in mind and up to date when another one became available. She was very pleasant to work with and never pushy.

Ryan was very pleasant to deal with. He was very patient and explained the services that were being performed on my vehicle as well as answering my questions on extended maintenance plans.Great communication via cell keeping me informed as to diagnostic on vehicle.It was my first time in for service and I was pleasantly surprised with outstanding service from the time I dropped the car off to the time I picked the car up.Well mannered staff, outstanding customer service.special Thank you to Ryan

Jeff was really helpful.throught out the process from customizing my car till i get my actual car..Also Chris made it so easy and not boring when we did all the contract signing.

Great buying mini experience. marc is the salesman help us to purchase. very nice guy

My experience was wonderful from my initial visit to my final delivery! Corrine was amazing! Most impressive was that she was a genuine and sincere lady first, a sales associate second ! Very patient and accommodating. I would highly recommend New Country MINI to anyone shopping for a new vehicle! I’m in love with mine!

Had a great experience at New Country MINI! We worked with Rhiannon Bird who came in on her day off to help me. She had answered my previous correspondences the days prior after seeing the car online. The man who did the financing ( sorry I forgot your name) made it as pleasant as someone could make financing. He was fun to talk with. Best of all:I LOVE My CAR!!

Ryan Micali kept me informed of the status of my repairs. All the parts had to be ordered and some were on back order. Ryan was right on top of it.My 2006 Mini now runs great. Thanks!!

The service department went above and beyond working with my warrenty company. Very professional and accommodating.

Great service as always. Went in with a tire issue. They showed me video of my leak. Needed a new tire. Rest of the service was also great.

We have been dealing with New Country MINI since we bought our 2005 MINI COOPER S from them. We now have a 2016 MINI COOPER S and have had it for a few years. Whenever I take either one in for service or what not, I am always treated politely and professionally. I could NOT ask for better sales people, service managers nor more informed mechanics. I definitely recommend this New Country MINI COOPER dealership.

I have always loved and appreciated the services that are provided me at the New Country MINI. I have had my MINI since 2018 and every time I have gone in for help, it’s exceptional. Ryan, is without a doubt the most professional and communicative person there is. His text messages to give updates are impeccable. Thanks guys for all you do!

Buying a car from here was a fantastic experience. The salesperson, Jeff M., was informative, attentive and not pushy! He was passionate about cars and knew a lot about the various iterations of MINIs.He listened to us and knew when he didn’t know of something - and then asked other staff.We wouldn’t hesitate to recommend this dealership and Jeff to anyone looking to buy a MINI.

Thank you to David and Chris for their help in making our transition to our new Mini a pleasant and hassle free experience. We hope to see you again when the electric Mini convertible becomes available!

Nice people, nice showroom. Very laid back experience and without question the best car purchase Ive ever made. David was amazing to deal with. I highly recommend this business.

My yearly service appointment was fast and easy. They sent text updates with videos during the inspection and checked for any services that were needed.

The service experience at New Country Mini is great! Super nice staff, they do a good job, and they stand behind their work. Excellent communication during service as well!

Thank you Corrine Sisk for all of your help! We love our Mini and the experience of buying the car was delightful - transparent, smooth, easy, no pressure at all. You also gave us a really fair and competitive value for the car we traded in.We give you and New Country Mini our highest recommendation.

I live in Manhattan. Sadly, the dealership here is not fully open and operational. But... out of difficulty comes salvation. Craig in Parts is AWESOME! He was so helpful I drove 4 hours round trip to bring my car to him. I couldn’t have been treated better. Everything was as promised and super smooth. I absolutely recommend this dealership (and wish I lived closer)!

So far I went there to check those mini Cooper Im interested in one for my daughter and the way the salesman talk to us and walk through with us with some cars in there it was very professional Im looking forward to see if we make a deal with one of those mini coopers. For the professionalism I highly recommend it, if anybody is looking for a mini Cooper go to the New country mini. Hartford CT.

Fantastic experience from start to finish! Marc was a gentleman and scholar on matters MINI - friendly, patient, knowledgeable, and enthusiastic about the marque. He assisted us in finding a vehicle with the features we sought and walked us smoothly through the purchase process. Grateful and delighted to join the MINI family through New Country! Thank you!!!

From the time I walked in the door I received outstanding service! It started with a very friendly greeting, minimal wait for my oil change and my service was handled with ease. Exceptional service!! Thank you!

New Country MINI always works hard to give personal service with the customer’s safety always placed first. Their customer lounge is comfortable. Their bedside demeanor is very caring.

I had a fantastic experience buying my Mini Cooper Countryman from New Country Mini. I never felt pressured. Dave Sajda was the perfect motoring adviser. He was very patient when I changed my mind about which Mini I was looking for. I felt I was getting the personal attention I needed to make the right decisions and Dave responded almost immediately every time I contacted him. If you are looking for a Mini Cooper this is the place to go.

I brought my 2018 Mini Cooper S to New Country MINI to have the headlamp rims replaced/repaired.The MINI went into the service bay within minutes and the technician took his time with the headlamp rims and they came out perfect.I was treated like I was having my expensive BMW serviced at NC BMW shop across the street. It felt good.Additionally I met the Marketing Advisor Jeffery Marquis who is a young and enthusiastic car quy.Very knowledgeable and just a joy to talk too. A rising star.George Sercombe - 7 Minis - 6 Classic Minis

Had a truly great experience leasing a new MINI with Dave Sajda. He helped us understand that (many!) options and configurations and kept us informed during the wait for our new car to be custom built and delivered.

John at New country Mini was great in moving up my appointment time since my ride canceled. Nice thing was receiving pictures of my cars inspection report in a text to look at myself. Power steering pump recall was done way quicker than I thought it would take. Showroom had cool Cooper stuff to check out while I waited. Everyone i talked to were car enthusiasts doing a job. Upon further review a week after service I have power steering fluid now leaking. There was nothing leaking under my car prior to service. John says they will look at it at a $105 diagnostic fee. Very disappointed that if the car did leak before that it has to be related to the service. This is why I usually only do work on my car myself. I know I’ll do it right. I will figure out what is wrong and fix it properly.

I had one of the best car buying experiences with New Country Mini. No stress involved with any of the process and it was a pleasure working with both David and Chris. Bought a used Cooper S JCW and it is quite a blast to drive. Highly recommend them.

I was helping my Mom buy a Mini at New Country from NJ. David Sajda was so helpful and walked my Mom through every step of the process, including having the vehicle delivered to her home. He provided exceptional customer service and helped us at every step of the process. Thanks David, we will recommend New Country to anyone looking for a Mini. And my Mom loves her new Countryman!

As I mentioned in the other two reviews that I received:I understand that after C-19 there are new staff and since the 2022 mini is a new design that there would be a learning curve on some of the new additions to the mini. BUT I would have appreciated more time with a sales person and be placed in a more comfortable, while learning about functions.

Ryan was great, clear, quick and concise information. Our car was ready at the expected time.

This was by far the best and most enjoyable new car buying experience we have ever had. Corrine Sisk is amazing and is such a pleasure to work with. Special thank you to Chris OConnell for adding no stress to the financing process.

Had to bring my Mini in for a real pain of a job (removing locking lug nuts without the key) and a few other things. New Country Mini did an amazing job! They sent me videos and kept in contact every step of the way, making sure I knew exactly what to expect.Ryan, the service advisor was pleasant to talk to, went out of his way to provide excellent customer service and clearly cares about the work he does. Could not recommend them more! And will not hesitate to go back should I need anything in the future! A+

Have nothing but great things to say about this dealership. I bought a recently traded countryman and the process took much longer than originally anticipated, not by any fault of the dealership, but a title issue with the previous owners bank. Ended up waiting two months and finally received it yesterday. Marc, the salesman I dealt with was very honest and upfront about every step of the process with me. He happily answered any questions I had along the way. Chris in finance was very personable and friendly, very low pressure vibes from both of these gentlemen. If you’re looking for a MINI, look no further than New Country!

I highly recommend New Country Mini! I was looking for an electric mini and they got right back to me and helped me to get the car I wanted! It was a great experience to buy my new car from New Country Mini!

Picked up our 2022 Mini 4 door Hardtop yesterday. Great car and great service from Dave Sajda. This is our second Mini from Dave. Thanks to all at New Country Mini for their unique cars & high standards.

I just picked up my new Mini Cooper S 4 Door after an exceptional experience with Dave Sjada. As everyone knows, cars are hard to come by right now. But Dave gave me the option of an almost exactly what I want car on the lot, for which he offered some modifications, or a build it and wait option with a 12 week turn around. No pressure either way... it was all about what I preferred. I highly recommend this group and would definitely buy from them again.

Had a great experience getting my Mini Cooper fixed. Explained everything and did a good job.

Always a great experience at new country mini. They are patient in answering all your questions. And provided an early heads up for some expensive service items that will be needed in the next few months.

We owned a 2015 Mini Cooper countryman S All Wheel drive. We also purchased the BMW/mini maintenance program for approximately $2000. The program was great except when we were at the end of our 5 year anniversary. We asked for our brakes to be done but they told us there was not enough wear on them yet to qualify to be changed. They said the front brakes measured 6MM(min.spec 3.7MM). The date was October 13, 2020 and the car had 61,557 miles on it. The mini Cooper was left in my garage from January 6, 2021 until April 28, 2021 because we were in Florida. On May 20, 2021 we had the oil changed, flushed 4 calipers, master and slave cylinder(if applicable), perform brake system flush power flush the brake system remove and dispose of the a old brake fluid and replace with new set brake fluid level reset service light and road test vehicle. At this time we had 65,269 miles on it. When a few weeks later we had some warning lights appear on the dash board we brought it back to New Country and they told us the front brakes needed to be replaced and not to drive the car because they were that bad but on May 20,2021 after having worked on the brakes found nothing wrong with them. They also said we had something wrong with the transmission that would cost $1771 to fix plus a brake light was out and the socket had corroded and needed to replaced for the sum of $260 plus brakes for $815.22. It’s kind of funny that in October of 2020 the front brakes were fine but after putting on 3712 miles they were so bad that we shouldn’t drive the car. We left the car at New Country on Tuesday June 22nd where they called us and told us of the light,the transmission and the brakes. We told them to fix the light and not the other things in hopes that we could sell the car before anything went wrong. We called on Friday and asked if we could pick up the car since the socket hadn’t come in yet and we wanted to test the waters to sell the car. We were told that if we took the car and the part comes in Monday we would have to wait 3 weeks before they would install it even if we dropped it back Sunday night. We canceled the order for the socket and it still cost us $331.41 cents for diagnosing our problems. They gouged us and waited 3-4 weeks to discover a brake problem that should have been diagnosed earlier. Be careful when dealing with their service department.

The whole process from the initial phone call with Corrine Sisk to the signing and vehicle pick up were absolutely flawless. Chris in finance was great too.Corrine was knowledgeable, friendly, willing to work with you on what ever our requests were and came through. Corrine is definitely an asset to New Country Mini. Looking forward to a long term relationship.Patricia and David

Fantastic staff both in service and sales. I have been lucky enough to work with Dave S and John S. They both have provided fantastic service both in buying my car and servicing it. I have also worked with Ryan M, and Gerry G in service and have had great experiences. I wouldnt service or buy a Mini from any other dealership.

Wonderful experience. David was a super helpful salesman and the finance guy was friendly, informative and NOT an aggressive upselling predator. All round great experience.

John my service advisor is always very professional and honest with the me and my car’s needs. I always feel confident when I have to bring in my car for service.

John Starr was my service advisor during my recent visit to New County Mini. He explained each item to be checked on my car very clearly and offered helpful suggestions. He located a coupon that helped with one of the items on my list. I found him to be well spoken, professional and courteous.

My first Mini. Extremely pleased with selection, sales, and their willingness to work a deal. Three thumbs up. Zoom. Zoom!

Super niice people! Attentive. Not pushy sales! Laid back. Great place. Love the cars.

We had such a great experience buying a new Countryman, 2021. Marc was so helpful, knowledgable, & professional, and we never once felt pressured. Chris, and the entire staff were so friendly & laid back, and willing to answer any questions. Love our new car, and highly recommend these folks, and these awesome cars!

Marc and the rest of the New Country Mini crew made the buying experience fun and painless. Everyone was very respectful and willing to help, and the team did everything in their power to not only get me the right price, but they also got me a killer rate. I will definitely be back when its time for a new Mini.

My experience at New Country Mini was nothing but positive. We were warmly greeted by staff upon arrival and found David, the assistant sales manager, to be knowledgeable and extremely helpful. There was no pressure put upon us and we were given time to ask questions, explore the lot and test drive a vehicle. Upon deciding to purchase a car we worked with David (mostly online due to COVID) to complete the purchase. Chris, the business manager, who has a wonderful disposition, made completing the necessary paperwork (in store) a breeze. I would highly recommend visiting New Country Mini in Hartford.

Friendly and efficient. I said what I wanted on the phone and they found me a car. Once I went to pick it up it was a smooth quick experience. I will go there again when Im ready for my next mini. I love these cars.

All the employees I encountered were professional and knowledgeable. It was sometimes difficult to get someone on the phone quickly…but maybe I’m just impatient…?

I bought my 2021 Mini sight unseen. I knew what I wanted starting with the color and a manual transmission. Dave Sejda at New Country Mini didn’t have one in stock but he went out and found the exact specifications I desired. He was super helpful was in constant contact with me and the entire process went super smoothly! I highly recommended him!

Had 2 check website first because my work hours R not 9-5. I called in spoke with Jeffrey. He cleared up some of my concerns so I made appointment.

Good communications - straight forward on the pricing and work needed to be done. Could not be more pleased.

Dave was great. He took care of everything from order of a new car to be manufactured through delivery and hook-up of phone, apps, etc.Great follow-up for any questions. Overall, excellent experience.

I just moved from Maryland and needed a repair done to my 2011 MINI Cooper. John in the service department checked to see if the repair was covered under warranty and it was! I was so happy. They did a full safety checkup of my car and sent me a video of it. My tires needed to be replaced, which I already knew needed to be done soon. John got me a great deal on a new set of tires! Such great and friendly customer service. I will be back for any future work that needs to be done on my car. Thanks, John!

Outstanding service amd wonderful staff. John Starr you are awesome.

Great customer service, implemented new methods to improve customer experience. Love the video overview of my service and the constant text communications on status.

Awesome crew at new country MINI!It is the best car buying experience you could ever have. Would highly recommend them!

Great service, friendly and helpful people! Marc was my sales person and he was attentive, helpful and not pushy. Would definitely come back again!

An absolute pleasure to do business here! Jeff was more of a friend than a car salesman, and I couldnt recommend him highly enough!

New Country was great to work with — they made the process of buying a new mini easy and enjoyable. I went to the other mini dealership in CT first, but they were grumpy... so I decided to try New Country and I’m glad I did!

Even though my wife and I decided to go with a Honda, Dave Sajda was a wonderful salesman. He even drove a vehicle to our home for my wife to test drive. He was incredibly communicative, wasnt pushy, and a pleasure to work with.

They make you feel very important to them.They answer all questions and very quick and professional service.You really feels like you’re part of the mini family!Always very happy to see you and help make the Mini Cooper experience best.We have had mini Cooper since 2003 and keep coming back for the latest and greatest mini coopers! If you want a very reliable and well constructed car go see new country mini!

Corrine Sisk and the New Country Minin team were incredibly helpful. Corrine worked with us to find and secure a difficult to find Mini and even was available and responsive to emails while on vacation. We drove over 80 miles to get this particular car and she and her financial team made our visit seamless. Remarkably, we were back in time to have lunch before school pick ups! Working with Corrine was refreshing, the next time we are in the market for a mini we will be sure to contact her first - even if the same mini is available at a closer dealership.

Great experience! Wonderful people to work with, from sales to financing made my purchase effortless!! Highly recommend!!

Got a JCW Tune and exhaust upgrade for my 2019 Countryman S All4. Dealership was super helpful in not only getting the parts, but during the instal process they sent video and text updates and directly to my phone so I could follow along while I was at work. Ryan was great from start to finish, laying out a detailed timeline and keeping me updated, and even hooked me up with a good time to drop it off to ensure I would have access to a courtesy vehicle.Couldnt be happier with the end result, which also maintains a warranty; thats a big plus.Will go back for any work needed on the vehicle, as well as future upgrades.

New Country MINI is not the closest dealership to my house. We have now bought three MINIs there because of how we are treated. Sales, parts, service, and even financial have been very kind, patient, considerate, and not pressuring. They have embraced the quirkiness that is MINI. It is a rare dealership indeed that can get me to enjoy buying and maintaining a car. New Country MINI has done it. Kudos!

Had a great experience with Dave and the staff at New Country MINI. Everyone was very professional and courteous. The process of purchasing my car went quick and smooth. I would highly recommend New Country MINI to others!

Dave S. is the man to see at MINI. He was so patient, polite, and pleasant. I would work with and buy again through him. Great experience!

I had a blast driving a Mini a few years back on vacation so when it was time to retire my Toyota, I decided Mini would be my upgrade. After some email correspondence with Corrine, I came in for a test drive at New Country Mini in early December on a snowy Saturday. I drove the Cooper Hardtop and the Clubman, but liked the feel of the regular Cooper better. Corrine was awesome in explaining the different features between models and what would best work out for me.This was my first car buying experience and Corrine and business manager Chris made it very easy and stress free. They were there to answer all of my questions and their enthusiasm about the brand was contagious. I took their own testimonials to heart and placed an order for a 4 door hardtop in British Racing Green that day. It took a little while to arrive from overseas, but it just arrived last week and I picked it up Saturday. It’s just like Chris said, “you’re smiling every time you get into the car.” I’m quite happy with my purchase and to be a part of the Mini family. Thanks for taking care of me.

We just bought an immaculate Pre-owned Audi A4 from David Sajda at New Country Mini. The entire process was the easiest I have ever encountered. Dave did a great job taking care of us and making the buying process as easy and seamless as possible. Very happy with our purchase and would definitely buy from them again.

Dave Sajda just sold me my fourth MINI Cooper from New Country MINI. Even though there’s a dealership way closer to my house, it’s worth the long drive to NEW Country MINI because of the way that you are treated as a customer. I will only buy MINIs from this dealership. Dave is so great to work with and makes the whole process so easy. Everyone else that I’ve dealt with there from Chris in financing to the service department goes above and beyond to help you and take care of everything for you. If you are in the market for a MINI, definitely go to New Country!

My only regret is that I wish New Country would auto email when upgrades, repairs, replacements are needed. I called to schedule a detail and learned of all these issues which I eventually felt good about repairing. However, I wonder if I hadn’t wanted the detailing what else would have gone wrong.

John Starr is truly amazing! MINI is so blessed to have him. He is such an excellent service advisor . I can’t thank him enough for all his helpful advice, expertise and knowledge. Having someone genuinely care about their job and make it a priority to provide excellent customer service, is a skill that can’t be taught. I would highly recommend John Starr if you’re ever needing your car serviced at MINI in Hartford

The entire experience could not have been better. Zero pressure. A huge shout out to Dave.... and his team

After an unpleasant experience at other car shops I brought my 2014 Mini Cooper Countryman here to get two new run-flats. My husband and I got there right before closing and they treated us with the same amount of care and respect considering the fact we were there so late. Their services were quick and easy! I got my Mini fixed within 48 hours which is GREAT considering we had to order a new wheel lock key from their warehouse. What impressed me most was the fact that they even cleaned Mini for me! I highly recommend this place to any and all mini owners. Will be coming back in the future.

Ryan and the other members of the service department are very good at their jobs. Added to their efficiency is their politeness and their general pleasant behavior. Then, on top of all this is how these employees go above and beyond to ensure my car is well cared for.

The experience with this dealership was unlike any other we have had. There was so pressure to buy whatsoever. The staff was very knowledgeable without trying to embellish the product/features with the typical “wow” factor you come to expect at most, if not all other car dealerships. The transparency with the contract/purchase/leasing was very refreshing and appreciated. They were very accommodating and genuinely nice people.

New country mini was a good experience! No high pressure salespeople. Everyone was helpful and nice there. I would have given 5 stars except we didnt buy our car there yet.

Excellent sales experience. Thorough and fast. Corinne Sisk easy to work with and very responsive.

Thorough service, love the shared video.

Made a service appointment for a Friday at 1PM, telling them car wouldnt start and I suspected I need a new starter as the battery was new and there was power. Get it towed to them before 1 PM and they call me hours later asking whats wrong with the car (again, starter). They say ok but they dont do inspections on Saturdays so they can get me an update Monday. On Monday they text me with apologies and letting me know theyll give me an update on Tuesday. Tuesday they tell me theyll start with the starter replacement and The cost of the starter is $1400 after tax. At this point, Im thinking thats incredibly high but its now the 5th day theyve had my car and I need it done so give the go-ahead. Ok, now they need to order the part (that I told them I suspected I needed making the appointment). For the record, AllDATA and national average for replacing the starter on my exact year, make, and model is $691 with 2.5 hours labor but New Country uses their own manufacturers book time that is determined internally. In the end, it came to $1121.91 for the job: $357.13 for the part and $764.78 for labor. No one would tell me how many hours it took or why it is 62% more than other certified dealers quotes. Also, the check engine light is on now.This car was purchased from this dealership by my friend when we were in college and I bought it from her. Just about every bit of work has been done here for about a decade but theyve lost me as a customer.

Very happy with the Mini sales experience. Professional staff - courteous and fast! Thank you David Sajda!

Fabulous service team! Got a convertible as a loaner vehicle on a Sunny day and they had my car ready in just a couple of hours. Did I mention they’re fabulous ♥️♥️♥️

Great experience with David, always available, very knowledgeable….a pleasure to work with!

Extraordinary service. Corrine and the whole team are terrific to work with from start to finish. They really go above and beyond!

Ryan was very helpful, answered all of my questions. Kept me up to date on service and offered his advice when asked! Very happy with the service I got!!

Amazing experience! Everyone was very communicative and kept me in the loop with each stepping stone in the car buying process!

Patient. Helpful. Accommodating.

Great dealership... Dave was a cool guy!

Dave Sajda has sold us two Mini Countryman All4 vehicles, a used 2012 and a new 2021. He has always been informative and knowledgable about the vehicles and has been patient with our questions about our new hybrid All4. He doesn’t use any pressure and works to find the right car for our needs.

Courteous, professional service. Always a pleasure to do business with New County MINI!