user
Montecarlo Bakery
685 Park St, Hartford, CT 06106, United States
Appearance
Montecarlo Bakery

Comments
An
Review №1

Delicious! I had the bacon cheese panini and it was incredible. Very nice staff. (Practice your Spanish first)

ta
Review №2

This place is amazing!!!! I had one of the best cakes Ive ever had from here a week ago! They also have fantastic breads!!! I would HIGHLY recommend!!!!!

Da
Review №3

Amazing coffee and sandwiches. Been here twice already and have enjoyed everything on the menu so far. I will have to continue to come back and try the entire menu!

Ju
Review №4

Thank you guys for making my wedding cake it was so beautiful, and delicious. The people at this bakery are so caring and sweet always go above and beyond for their customers ThaNk you AGAIN

Br
Review №5

Beutiful and delicious.

Va
Review №6

Great customer service, pastries are awesome 👌

Ev
Review №7

I gave this bakery 3 stars for the fact that the cake was delicious however the customer service I received was not matching. (This is a long post so brace yourselves) I was referred to this bakery by a client and so I thought Id pay it forward by giving them the business. I had sent an email via the website at the beginning of November looking to have a cake made for the 20th of November. I called to verify that my message went through and was told to send a picture of the style of cake I wanted via text with the flavor of cake and for how many people. Upon doing so I received a response fairly quickly. Everything went smoothly and I even called that same day (time stamp via text November 5th) and made a full payment. Fast forward to the day of, I walk in cheery awaiting to see my cake and the lady at the front had no clue what I was asking her. I mentioned I had a cake to pick up which would be ready for 3pm . No idea, so she goes to talk to the pastry chef and she comes out and looks at me as I am in the wrong and continues to ask me if I am certain that I indeed had a cake scheduled for that day. I continued to reassure her and even pulled up the text messages. The pastry chef checked her phone as well and confirmed that I had a cake due that day at 3pm as I had mentioned. She gasped and realized she hadnt made the cake and told me to come back by 6. Throughout this whole ordeal I felt no remorse from either women, in fact I was talked to as I was wrong and messed up. I mentioned to them that the plans for which I needed the cake for was rescheduled for Sunday and that they were in luck and the women at the front looked at me and spoke as if I shouldnt worry about the cake not being done because my plans were moved...I am not one to cause a scene so I left it at... Ill stop by before 6 to pick up the cake. Upon picking up the cake, the pastry chef brought it out and it did look wonderful and just like the picture I had texted however there was an issue with the topper which did not stay and later broke on the day of my event, so thats that. I chose to not make a scene as I am not one to do that but rather I felt it best to leave a review so that this does not happen in the future as this is the only way for anyone to do better. I never received an email or a receipt from my payment, not even through text. I never received confirmation of my payment or of my cake being ready, these should have been my first signs. When they realized they were in the wrong I never, not from the chef herself or the women in the front, received an Im Sorry. I was never asked if I traveled far to pick up the cake, I was never asked if I was being inconvenienced. I was given a cappuccino by the women who was in the front when I went to pick up the cake, but the damage had already been done. I believe customer service is key to running a business especially when word of mouth and even reviews are what keeps customers going to establishments and unfortunately the customer service I received was not one of which I would go back to no matter how delicious the cake was.

El
Review №8

I ordered this cake for my friend and she loved it. Marble cake with passion fruit filling. I also brought her one of their signature loaves of bread. She and her family ate it all over coffee the next day for breakfast and could not stop talking about it. They want to know if there is a weekly subscription they can get? haha... They had never had anything from a Latino bakery before and they loved it. Great service, amazing food, we love supporting small, local businesses!

co
Review №9

Delicious tres leches and good coffee, nice atmosphere!

Ky
Review №10

Very clean and cute place with cute women and great homemade breads. Coffee is very good too

Ra
Review №11

Enjoy able sandwiches

An
Review №12

Wonderful experience with amazing customer service and delicious food! I had to make a quick request for a company event and Eliana was very patient and accommodating. I would return and highly recommend giving this bakery a visit!

HE
Review №13

Delicious bakery.

Ra
Review №14

Very friendly and helpful staff. Had a delicious pudding.

MA
Review №15

Nice place, excellent customer service

Jo
Review №16

Cool

Gi
Review №17

Colombian bakery and patisserie. Delicious coffee in all its presentations, delicious snacks and appetizers, so I see it.

Ca
Review №18

Very good all delicious 🙏👍

Lu
Review №19

Excellent

El
Review №20

Excellent atmosphere for meetings or as a couple. Top atmosphere in the center of the capital city and the Latino axis of State.

Al
Review №21

Muibueno

Ju
Review №22

For the prices and the treatment they gave me

Information
39 Photos
22 Comments
4.7 Rating
  • Address:685 Park St, Hartford, CT 06106, United States
  • Site:https://montecarlobakery.com/
  • Phone:+1 860-519-5583
Categories
  • Dessert shop
  • Cafe
  • Dessert restaurant
  • Bakery
  • Pastry shop
  • Sandwich shop
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–4PM
  • Sunday:Closed
Service options
  • In-store shopping:Yes
  • Takeout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Similar organizations