Excellent customer service! The two times I’ve called or sent an issue report about a machine issue in my building, I receive quick responses and immediate refund without a hassle. Stan was great, he called me within 5 mins of sending an issue via the app, at 10pm at night (which I didn’t expect at all). He refunded/reloaded my loyalty card and will have a tech check the machines next day. Fast and professional service!

Stan was incredibly quick and kind to reply right away to my issues that I was having with our machines in the building. He promptly sent me a laundry card to refund the money I had lost. It makes all the difference in the world to have someone reply right away and remedy the situation! Wonderful customer service.

I emailed customer service this morning with an issue and they responded quickly and efficiently! I was more than satisfied with the service I received.

Stan was outstanding and quick in responding to my inquiry (not to mention, on a Sunday evening), very nice and pleasant to speak with, and got my problem solved immediately. The dryer in my building was not working properly - 2 cycles later my clothes were still wet. Stan immediately provided a refund. He even assisted me in setting up my account which was beyond what I was asking for! This type of customer service is unmatched!!

Stan did a great job fixing the issue I had with the washing machine in my building. Great customer service! Thanks Stan.

These folks are great. I had an issue and submitted feedback via their form and received a telephone call within 30 minutes. On a Saturday! Talk about going the extra mile. Very responsive company. You dont find that much these days, but these guys are the real deal.

Stanley Marx called me back within minutes of me sending a report issue for the dryer in my building. He even gave me double credit and I didn’t expect that on a Sunday afternoon. Really appreciate the speedy attention to the matter.

Aces Laundry Services are very conveniently located in the basement of my building. I like the way it is easy to pay for the washer or dryer by using the Quickstart feature on their app. I also like that I get notified when the machine is nearly finished.When I had trouble with one of the readers on the machines, I reported it on the app and was promptly called back and Stan assisted me. The customer service is great!I would recommend this laundry service!

I submitted an issue on the app and within 3 minutes, Stanley gave me a call right away and troubleshooted the issue while on the phone with me even though it was a Saturday afternoon. He was extremely helpful and professional! Thank You, Stanley!

I had a problem with the dry on a Sunday morning. I call for help and Stan was very helpful and quick on fixing the problem.

Incredible customer service! Reported an issue via the app on the weekend and got a call back immediately. Stan was super helpful and a rockstar

I can’t believe I’m writing a review. Went downstairs to take my clothes out of the dryer and they were cold. Luckily, using Aces, I can track my transactions on the phone app and report an issue. Unbelievably responsive. Got a call within 5 minutes at 9:40pm on a Saturday night- on a holiday weekend!! Full refund, and I know they’ll be service within a few days. Amazing!

Stan answered a phone call on a Saturday night. Really late and reach out to me about a machine reader malfunction and help me out . Truly appreciate the costumer obsession. Thank you!

My buildings recently contracted Aces for our laundry room. I love being able to use the FasCard app on my phone and not having to carry a laundry card. As soon as you report a machine problem, you get an email acknowledgment (and sometimes a phone call back!). Great customer service! The new machines they installed are affordable and efficient. You can also watch your machine on the app to see when the washer or dryer cycle is complete. The app also sends you an alert when the cycle is almost finished. Thank You, Aces!

Outstanding customer service, truly. A machine was out, I sent them a photo and they called me in less than 5 minutes (on a Sunday) to say theyd issue a refund and come take a look at the machine. Nice to see businesses that care!

Whenever I have issues with the washing machines/dryers in my building, Stan is always so responsive, kind and understanding.

I lost my card on a holiday (of all days!). I reached out to Ace and within seconds Stan got back to me, solved my problem added, and even added a little extra something to my account (for being a loyal customer)! Their customer service is unmatched! You won’t get that level of sevice anywhere, especially on a holiday! I highly recommend!

Sent a notification through the app that my laundry card was lost.Received a call back in less than a hour. The rep was professional & very helpful. Transferred my old balance to the new card with no issues Thanks for the great customer service.

A special thanks to Stanley who immediately responded to me and took care of my problem. I highly recommend their service! Thanks!

I lost my laundry card on a Sunday and put in an online help request through the ACES app. I was called back within an hour and was assisted by Stan Marx.He immediately cancelled my old card and transferred the remaining funds to a new card.It was refreshing to get this high level of customer service.....especially on a Sunday!

I emailed Aces Laundry services about a laundry machine issue in my building. Within 15 minutes, I got call from Stan and a followup email. He not only explained to me how to fix the problem in the future, but he will also forward me an Aces Loyalty card with a refund. FAST & AMAZING customer service! Thank you, STAN! Thank you, Dawn @ 200 West 18th Street

Stan is amazing! He was super helpful and on a Sunday! Really excellent customer service and I’m excited for my loyalty card to come!

I contacted their general email address for help when my clothes were locked in an unresponsive washer. While they did say they would send a technician out, they also gave me a step-by-step explanation of how I could unlock the washer door and remove my clothes (which was what mattered most to me!) They answered follow-up queries within five minutes of each email, and were extraordinarily patient and professional. This was a very positive, helpful experience, and Im very grateful to Stan and the Aces team for understanding what matters most to customers; its made for a really positive experience that I highly recommend!

I lost my laundromat card and emailed the company. I received a call back from Stan within 10 min on Sunday morning. He replaced my card and transferred old card balance as well.Amazing customer service and very very professional. Thank You!

Excellent Customer Service. I called with a problem with my card, and Stan handled it quickly and professionally. I appreciated the personal touch!

Had an issue with one of the machines in my building where the door wouldn’t open so I couldn’t get my clothes out. I was worried because it was after 5pm, yet when I called the help line it was answered immediately by Stan! He quickly and easily walked me through resetting the machine so my laundry was freed from captivity, and even set me up with a loyalty account (which I didn’t know existed!) and a credit for the trouble. Frankly, it’s a been a terrible day, and this was just about to be what pushed me over, but Stan was super kind and fixed everything so quickly. Really appreciate such wonderful customer service!

I reported a minor problem with a washing machine in my apartment building. I called and left machine info and my number. I was called back within 10 mins. Stan was pleasant, courteous and professional. He said a service call would be made within a few days and refunded my laundry fee. I am quite pleased with the machines and service, now I am also pleased with the staff behind the facility and machines! Thanks Stan & Aces!

We just got Aces machines installed in our building. These machines with the card readers and the app were a tremendous upgrade. Not only are the machines great but Aces customer service is phenomenal. I had a minor issue with the washer today. I called Aces, Stan was on the phone within a few seconds and helped me fix the issue in no time! Thank you!!!

I updated my coops laundry room about a year ago to Aces, from a well known company that had been in our building for 25 years. Residents were reluctant to switch because of habit and brand name, but no one has looked back since we switched. Aces provides excellent customer service, modern machines, and reliable maintenance. The owner is available 24/7 and very responsive in the rare event there is an issue or question. Highly recommend.

ACES Laundry does a great job! Very responsive and quality service.

Pheonomenal customer service by Stan. He was on the road, pulled over to take my call, and assisted us right away and helped solve our issue. Highly highly recommend Aces Laundry Services!

The convenience of washers and dryers in our building is new. The price is lower than taking laundry down the street as weve had to do for years. Ive had a few questions along the way and the online chat is responsive and helpful.

It was labor day and they helped me alot. Thank you stan!

Had issues with my card and questions about the machines. Called and received a quick response. Stan was not only helpful and informative, but very sweet as well. He took care of my card issue in a snap. Thank you Stan :)

Stan has helped me a few times when I’ve had problems with machines or my account. He’s always very responsive, even on weekends and late at night.

Aces is our new laundry service in our complex. I had an issue with one of the machines. I called in and the machine was promptly serviced and money refunded to my card. I appreciate the prompt, responsive and attentive customer service. I have no doubts this company will be a great addition to our facilities.

Their customer service was superb. They were helpful, kind and professional. Great experience dealing with them.

Great service! The apartment building I live in just installed Aces Laundrys washing machines. It was my first time using the machine tonight, and I was not able to start the machine. I sent a message via the app and also gave them a missed call regarding the issue. Since it was after 7pm, thought I may not get a call or message until the next day. Surprisingly, I received a call back right away from customer service!! My issues were resolved! They also respond back to you quickly via the chat on their website as well. Highly recommend!

Stan was incredibly nice and helpful when I called about an issue with one of our washing machines.

They were the best!! Honest Open helpful caring. A rare moment in this toxic environment. Gave me ideas spent time helping me figure out a plan. In short awesome professional the epitome of good business practices. And I want to add, from the heart . Do not hesitate to include them in your plans!

Its been about six months since Aces installed our laundry room in our 60 unit co-op after dealing with two other companies over the years and dealing with horrible service and broken machines I felt I had to post a review 1- our laundry room looks great 2- service repair comes frequently to check on the condition of the machines they have never been down .3- the owner picks his phone up on the first ring every time.I can not say how lucky we were to have this company recommend to us and I would recommend him to anyone with out a doubt

Aces was highly responsive at getting my laundry machine issue in my building sorted out. I would recommend them to all!

Reported an issue with a machine through the app and immediately got a call from a friendly guy named Stanley. Responsive customer service so far, looking forward to them fixing the machines with as much speed as their great phone service.

Updated my building’s laundry room with great modern machines. Recently had an issue that turned out to be user error on my part but customer service was still incredibly quick and helpful. Really gave me confidence in my continuing use of their machines!

Great customer service.Stan was very helpful. He helped replace my lost card with a new one. Very responsive service.

Lost my card and sent an email through the app on a Sunday. Stan contacted me the same day and is sending me a new card and also transferring the money from my old card to my new card. Very happy with the service.

Aces offers great laundry service! When they took over as providers in our building, they completely remodeled and rearranged our laundry room, replaced our old, nonfunctioning machines with brand new washers and dryers (and more of them), and kept a reasonable rate for tenants. Their customer service reps are terrific. Any time I have a question, they get right back to me with the info I need. They also offer an app that will let you know when your machines have finished a cycle. Highly recommend them!

Aces Laundry has been in my building from the time I moved in. In the beginning the dryer wasn’t working properly so they came to look at it and after it being the same problem over and over they put new machines in. Any issue I have including if the cycle of the wash/dry doesn’t work properly I call and they refund my card right away. The next business day they have someone come look at it and resolve the issue. Great customer service!

Doing laundry at 1am and all of the machines had a WiFi error code - with 5 loads of wet laundry I called Ace’s service department. They were able to reset the machines - crisis averted! Super responsive!! Thanks!

This morning, the Aces Laundry machine wasnt able to read my credit card. I called, keeping in mind it was 8 am on a Sunday morning, and left a message. Surprisingly, I heard back within 10 minutes. They let me know there was an internet server issue and that it could take a while for it to be fixed. I then received another call a few hours later telling me that the problem was solved. Sure enough, I went to put my laundry in, and the card worked! The man on the phone was so professional and apologetic. I really appreciate their genuine customer service.

Our building has Aces and the credit card service stopped working briefly, but their customer service was outstanding and they had it back up and working within an hour!

I SPOKE WTH STANLEY ABOUT MY LAUNDRY CARD, HE WERE VERY HELPUL HLEP TO SOLVE THE PROBLEMS VERY HELPFUL

They provide laundry services in the my building. They’ve always been so responsive and helpful. Ive lost my card twice now, and they always replace it without a hassle, even transferring the remaining balance from my old card. When a machine is broken, their customer service is always prompt in answering the call, and sends someone to fix it quickly.

Our building has only had a good experience with Aces. They were and still are easy to communicate with. At first I was worried that they would not provide good service on the weekends if something went wrong. After leaving a message with their answering service recently, we got a quick call back and they immediately went to work trying to resolve the issue.

Excellent customer service

Can’t say enough good things about them. Price per load is reasonable. They are incredibly responsive the few times I have had to reach out. Sometimes washers and dryers break or just don’t work right - they are appliances, and it’s just part of life. However, it rarely ever happens and Aces makes it right as quickly as possible. They also promptly send out technicians to come and fix the washers and dryers when there’s an issue and provide Out of Order notes to go on the machines. I’ve had maybe 3 minor issues in 2 years.I recently discovered there’s an app (FasCard) that lets you see how many machines are being used. I haven’t been able to figure out all the features with it but for the moment it’s been super helpful to see whether I should lug all my stuff down to the laundry room and I can reload my card via the app without having to remember to bring my credit card with me to the laundry room.

Stan from customer service was really great! He helped me out quickly and efficiently.

Stanley at Aces Laundry was extremely concerned when the laundry machines in my building were not being serviced properly, and in spite of being in the middle of a pandemic, he managed to get service to the machines to clean them and make them usable. Really went the extra mile to make sure everything is working well. Highly recommend!

They handle and operate the washers and dryers of my building. It’s not uncommon for washers to occasionally have hiccups, but Aces laundry really does go above and beyond to fix it when they do.I especially want to thank Stan for being so responsive to inquiries. He was clear and kind when explaining an issue and resolved it right away.

For five years we had a vendor in our apartment building who did not maintain the machines, did not give refunds, and did not respond to service requests. After much pressure, the landlord brought in Aces as the new vendor. Its only been 2 weeks, but the machines are high quality, and Aces has responded instantly to any questions about the service. The value seems to be industry standard.

The app leaves a lot to be desired but the customer service is extremely helpful. Lets hope the app gets as smart as the equipment soon.

Best service our apartment building has ever received! The few times I myself have called over many years Aces/Stan Marks is quickly responsive and a nice person to boot. Really quite a stellar run business. Thanks again Aces it is my pleasure to let everyone know how well you handle business at least from this tenants point of view. Bravo.

Stan with customer service was a huge help and super responsive and friendly!

Stan from Aces Laundry was very helpful and professional.

Great service from Aces Laundry. I lost my card with $27 balance on it, even though I had never registered the card when I received it, they were able to locate my lost balance and transfer it to a new card within minutes. Very friendly and helpful service!

Great Customer Service!!! We lost our laundry card and Juanita and her team really helped us out - that too quicker than we expected. Thank you so much for your outstanding service!

Thought I had lost my card -- panicking ! Aces immediately made the card unusable -- then I found the card -- Aces Juanita immediately reversed the card so that I could use it. and everything is now OK. Thanks Juanita!

Their customer service is impeccable.

Excellent customer service from the entire company. There’s never a problem that doesn’t get addressed immediately. Aces has been serving our 100 unit coop for the last 3 years, like it was the first day of a new contract.

Best customer service with the quickest response time!

Since they start using LG machines my laundry is never good either those machines use not enough water or they don’t spin and my laundry is wet when it’s done . That’s one seconds do you really think when you doing laundry you can wash all your staff in less then 1 gal of water are you seriously so naive ? I loved old ones they were clean and no problemsI’m done with you.

Customer support through the online chat was very simple and quick to help. They answered all my questions well

Exceptional customer service! Lost my wallet with my laundry card in it, called the customer service number late at night and no answer, but only a few minutes afterwards they called me back at my number and they’ll send my a replacement card first time in the morning. Thank you!

Wonderful customer service. Quick response to my problem even though it was a Saturday.

Great service they are so much better then the other machines we had nicer faster and there customer service is also great

Great customer service and response time.Machines are well maintained and functional.

Brilliant customer care! Aces responded via email and personal voice message within 12 minutes of my email. Both dryers were serviced within 48 hours of our conversation and what Manhattanite doesnt celebrate laundry facilities inhouse?

Great service with fair prices!

The best laundry service!

Helpful & responsive team... even on a Sunday night!

Very responsive customer service

Daniel is great!

Very responsive support team.

Thank you for your service

31/12/2031